BCE accessibility

Our commitment to accessibility

Our purpose is to advance how Canadians connect with each other and the world – including persons with disabilities. As an important part of fulfilling this purpose, BCESee footnote 1 is committed to identifying, preventing and removing barriers to accessibility, and to supporting the principles set out in the Accessible Canada Act.

Our Accessibility Plan and Progress Report

Created in consultation with persons with disabilities, our Accessibility Plan outlines the actions we plan to take to identify, remove and prevent barriers to accessibility. Our Accessibility Progress Report supports our plan and provides an update on actions we have taken thus far to advance accessibility.

View our 2023 Accessibility Plan View our 2024 Progress Report

Give us your accessibility feedback

Your feedback is important to us. The best and fastest way to submit feedback on accessibility topics is to complete our short online form. However, you can contact us using any of the methods below.

Examples of feedback related to accessibility might include topics like closed captioning, in-store ramps and handrails, screen reader functionality and more.

Request an alternate format of our Accessibility Plan, Progress Report or
feedback process

To request a description of our accessibility feedback process, a copy of our Accessibility Plan and/or our Progress Report in an alternate format, you can use our online form or any of the contact methods below. Available formats include: print, large print, braille, audio, electronic format, or other agreed-upon formats.

Use our accessibility feedback online form

Access online form

Other ways to contact us

By mail

Accessibility P.O. Box 8787
Downtown Station
Montréal, QC H3C 4R5

By email

accessible.feedback@bce.ca

By phone

1 866 313-1092

or using our TTY line 1 800 268-9242

Select social channels, such as:

You can submit your feedback anonymously. However, we may be able to better serve you if you provide your name, phone number, province and tell us which of our companies or brands you’re commenting on. We will acknowledge receipt of all feedback, except for feedback provided anonymously.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is the Vice President, Customer Operations, Care.

This webpage is compliant with Level AA of the Web Content Accessibility Guidelines (WCAG).

^{footnote 1}. BCE, along with the words "we", “us", “our" refer to the BCE group of companies and brands as they exist over time, as well as any successor companies as a result of corporate reorganizations or restructurings, to the extent that those companies and brands are subject to and not exempt from the requirements of the ACA (the entities referred together as “BCE”). Those companies and brands may include, but are not limited to: Acanac, Agincourt Productions Inc., Axia Fibrenet, B2B2C Inc., Ballecourbe, BarDown, BCE Global, Bell Aliant, Bell Canada, Bell ExpressVu LP (Bell TV), Bell Media, Bell Media Radio Atlantique Inc., Bell Media Regional Radio Partnership, Bell Mobility, Bell Mobility Holdings Inc., Bell MTS, Bell Satellite Relay Distribution, Bell Technical Solutions Inc., Bell Wholesale Services, Bell Wireless Alliance Services Inc., Bimcor Inc., BNN Bloomberg, CABLEVISION, Cablevision du Nord, Canal-D, Canal-vie, CFTK TV, CJDC TV, CP24, Crave, CTV NEWS Channel, CTV Specialty Sports Holding Inc., CTV Specialty Television Enterprises Inc., CTV Specialty Television Inc., Distributel, DMTS, EBOX, Expertech, Exploration Distribution Inc., Exploration Production Inc., Feature Publishing Ltd., Investigation, KMTS, Le Réseau des Sports (RDS) Inc., Les Éditions Musicales L.M.S. Limitée, Les Éditions Studio V Inc., Les Studios Telson Inc., Lucky Mobile, Maskatel, Navigata, noovo, noovo info, noovo moi, NorthernTel, Northwestel Inc., Ontera, ORBYT Media, Oricom Internet Inc., Primus, RDS, Solo Mobile, Télébec, The Sports Network Inc., ThinkTel, TotalTV, TSN, Virgin Plus, VOX, Xittel telecommunication, Z. ↩Back to content footnote 1