Since Search encompasses trillions of pages and other content across the web, occasionally results may contain content that some find objectionable or offensive. This may especially happen if the language used in a search query matches closely with the language that appears within problematic content. It might also happen in situations where fairly little useful or reliable content has been published that aligns with a particular topic. Such problematic content does not reflect Google’s own opinions. However, our belief in open access to information means that we do not remove such content except in accordance with the specific policies or legal obligations.
At Google, we believe in open access to information. We believe that society works best when people have access to information from many sources. That’s why we do not remove web results from Search, except in very limited circumstances. However, when listings and other information are presented as Search features, users may interpret the information as having greater quality or credibility. In those cases, we apply more restrictive policies.