I had made an order for a Stanley Black Chroma 40oz tumbler. I knew I would pay a higher price and I was okay with that. This process was extremely slow. I had a purchase made and waited over a month to recieve the item. After an issue with the first person shipping the tumbler to be authenticates, I assume StockX found another seller and went with them. They evaluated the authenticity of it and I finally received the item. Upon opening the box, it was obvious this was a used tumbler and there was scratches all over it and was not in the original box. I notified StockX and they offered me a refund or a $20.00 discount. I know I said it wasn't about the money, but it was clear they did not authenticate the product or they would have clearly seen the damage and descrepancies I noticed. I just decided to send this back for a full refund.

The item is beautiful but the seller failed to pack it in a protective manner so it was scratched in transit then refused to take any corrective action when I reached out thereafter. I have bought custom Stanley’s from other sellers on Etsy before and they are always well packed and sent in their original box for protection—this was thrown in with a crumpled piece of packing paper on only one side of the box so the cup was exposed to damage. It’s a shame since it’s the most expensive custom Stanley I’ve ordered and the seller did not care. Purchase at your own risk.

I am obsessed with this cup! I messaged the shop owner to ask if they could do the Sea Life theme engraved in the Chroma cup and she said she could! And I am in love! This is now my favorite cup! I wouldn’t have been happy with anything else after discovering this was an option!!

There are not enough words to absolutely rave about how wonderful and amazing this seller is! I had a vision and she brought it to life in the most perfect way!! Great communication, fantastic packaging, very fast shipping! My heart is so happy!