Support Contracts
In addition to community support, OpenSSL Software Services (OSS) offers three different types of support contract. If you have specific requirements not addressed by any of these plans, or for more information, please contact us at sales@openssl.org to discuss custom arrangements.
Please see the list of definitions at the bottom of the page for the definitions used below.
- Enterprise Level Support
- Designed for large enterprises utilising OpenSSL extensively in product lines or critical infrastructure, covering subsidiaries and allowing customers to add their custom platforms.
- Premium Level Support
- Designed for businesses utilising OpenSSL extensively in product lines or critical infrastructure.
- Basic Support
- Basic technical support for application development shops or end users.
Enterprise Level Support
US$175,000 annually
- A support contract designed to meet the needs of Enterprise customers
- Covers subsidiaries
- Allows customers to add their custom platforms
- Provides extended support for LTS releases beyond the public EOL date for as long as it remains commercially viable to do so. This includes both versions 1.0.2 and 1.1.1
- Extended support includes provision of security fixes
The Enterprise support plan is tailored for large enterprises that not only use OpenSSL as an essential component across multiple products or product lines but also require comprehensive support that includes their subsidiaries and custom platforms. This plan is ideal for enterprises with a capable in-house technical team that seeks cost-effective, direct engagement with OpenSSL authors and maintainers for extensive and specialized support needs.
Premium Level Support
US$65,000 annually
- A support contract designed to meet the needs of medium sized businesses
- Provides extended support for LTS releases beyond the public EOL date for as long as it remains commercially viable to do so. This includes both versions 1.0.2 and 1.1.1
- Extended support includes provision of security fixes
The Premium support plan is intended for medium-sized businesses that utilize OpenSSL as a crucial component within their products or product lines. This plan offers essential support services and direct access to OpenSSL maintainers, making it a cost-effective solution for businesses with proficient in-house technical staff that may not have specific expertise in cryptography or OpenSSL.
Basic Support
US$25,000 annually
- Email response
- Limit of one Service Request per month
- One Support Administrator
This plan is designed for the medium to small business relying on standard OpenSSL for significant products or services and lacking internal resources for effectively addressing all operational and application development issues.
Support Terms
- Service Request
- A specific request for support initiated by a Support Administrator and assigned a service request number by the OSS.
- Support Administrator
- An individual designated by the customer to submit requests for technical support to the OSS. The number of individuals that can be designated as support administrators varies with the support plan option. The support administrator may be a Customer Contact in the context of a specific Service Request, or may designate a Customer Contact for Service Requests.