How can you manage investor expectations when making investment decisions?
As a venture capitalist, you have to make investment decisions that align with your fund's strategy, risk appetite, and return expectations. But you also have to communicate effectively with your investors, who may have different views, preferences, and questions about your choices. How can you manage investor expectations when making investment decisions? Here are some tips to help you navigate this challenge.
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Michael SchneiderSerial Founder with 2 Exits | Fundraising & Startup Advisor
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Sharanjit Singh RaoHighly Experienced Private Equity, Venture Capital, and Financial Markets Professional
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Swetha Shankar11X LINKEDIN COMMUNTIY TOP VOICE || PERSONAL BRANDING STRATEGIST || EY GDS || US ADVANCED TAX ANALYST || EY SOCIAL…
Before you pitch or report to your investors, do your homework. Understand their backgrounds, interests, goals, and concerns. What are their criteria for evaluating your performance and your portfolio? What are their expectations for returns, timelines, and exits? What are their pain points and questions? The more you know your investors, the better you can tailor your messages and address their needs.
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- 👥 Understand the individual needs, goals, and risk tolerance of your investors. This allows you to tailor your communication and investment decisions accordingly. - 📈 For example, if you have a conservative investor who prefers low-risk investments, it's important to present options that align with their risk appetite and provide a clear explanation of potential returns.
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I always advise my team to have non-sales/non-pitch based fact-finding calls with investors, not only do these allow you to build a relationship, you can also get to better understand their wants and needs. By aiming to fulfil these requirements, are you going to be a solutions provider, and essentially win their business.
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As much as you are preparing to understand your investors, their backgrounds, etc., you should be equally yoked in your understanding of the prospective investment assets. You should understand why your investment makes sense for their portfolios and how the investment is going to benefit them. Think about it like this, you’ve basically stalked a stranger, learning intimate details about them, in a strategic effort to properly position yourself to ask them if you can borrow some money. And you promise you’ll give them their money back, plus interest, in a few…however long you plan to take to pay them back...
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Managing investor expectations in investment decisions requires a balance of transparency, realistic projections, and consistent communication. Start by setting clear, realistic expectations about potential returns, risks, and timelines. It’s essential to communicate the rationale behind each investment decision. Explain how each choice aligns with the overall strategy and goals of the fund. Regular updates are key. Keep investors informed about both successes and setbacks. This builds trust and demonstrates your commitment to transparency. In your communications, include market analysis and how external factors may impact investments. This helps investors understand the broader context of your decisions.
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Communication and dialogue is critical. Having scheduled progress reports/updates outlining key milestones and foreseeable hurdles in the future about the investment/company helps the investor get a clear picture. Discuss all the possible investment outcomes and update them when variables and degrees of risks change.
One of the key factors that influence investor trust and satisfaction is transparency. Be honest and clear about your investment decisions, the rationale behind them, the risks involved, and the potential outcomes. Don't hide or exaggerate information, or make promises you can't keep. Be consistent in your communication style, frequency, and format. Use data and evidence to support your claims, and acknowledge any uncertainties or limitations.
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- 📣 Provide regular updates and communicate openly about the progress and challenges of investments. This helps build trust and manage expectations effectively. - 💼 For instance, if there are any significant changes or unexpected events that may impact the investment, promptly inform your investors and explain the potential implications.
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Anyone who has read anything I have contributed on previously will constantly see me say be as transparent as you possibly can. Always aim to under-promise and overdeliver wherever possible and while hyping something up is a sign of your enthusiasm in the venture, keep it in check and realistic. Providing worse case scenarios always helps so that everybody understands and acknowledges the bottom line.
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Transparency is crucial in all of your dealings. Be upfront, open and honest at all times and document everything! Make sure you understand why you are making the recommendations and what specifically is the reasoning and rationale behind why you’re making the recommendations.
Another way to manage investor expectations is to educate and engage them in your investment process. Explain how you source, screen, evaluate, and select deals. Share your insights and learnings from the market, the industry, and the startups you work with. Invite feedback and input from your investors, and show them how you incorporate their views and suggestions. By doing this, you can build rapport, credibility, and alignment with your investors.
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🎓 Educate your investors about the investment process, risks involved, and potential outcomes. This empowers them to make informed decisions and manage their expectations. - 💡 For example, organize investor webinars or workshops to provide insights into the investment strategy, market trends, and any regulatory changes that may impact the investment.
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The legendary Warren Buffett says: "The best investment you can make is an investment in yourself. The more you learn, the more you'll earn." Take time out to better understand comparable companies and/or markets, and as to why they have done particularly well or have been rocked. Provide investors with independent news links related to your venture and ensure they are aware of the investing process and most importantly, any forthcoming potential pitfalls.
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A confused mind always says “no.” Understanding that, I’ve always found it very beneficial to take the time to explain the path, so your customer knows what to expect. Let them know as you’re completing steps along the journey, so they have a feeling of accomplishment, and they are able to see the light at the end of the tunnel. If there’s not a quantifiable end in sight, people begin to get discouraged and lose sight of the goals. The more they know, and the more you keep them a part of the process, the more likely they are to see it through all the way.
Investors want to see that their money is well spent and that they are making a positive difference in the world. Therefore, it is important to highlight the value and impact of your investment decisions. Show how your portfolio companies are solving real problems, creating innovative solutions, and generating social and environmental benefits. Demonstrate how your fund is contributing to the growth and development of the venture ecosystem and the broader society.
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Passionately highlight your cause and why it's a "whatever it takes" to achieve it. By clearly articulating the potential value and impact of an investment, you set a realistic framework for expectations. This approach helps investors understand the strategic importance and long-term benefits, aligning their expectations with the investment's trajectory. It also fosters trust and transparency, key in maintaining healthy investor relationships. When investors grasp how their capital contributes to tangible outcomes, it not only reassures them of their decision but also lays the groundwork for future discussions and additional investment. Effectively communication your conviction is half the entry ticket to further collaboration.
No matter how well you plan and execute your investment decisions, there will always be some issues that arise along the way. These could be internal issues, such as changes in your team, strategy, or operations, or external issues, such as market shifts, regulatory changes, or competitive threats. To manage investor expectations, you need to anticipate and address these issues proactively. Inform your investors of any potential or actual problems, explain how you are dealing with them, and what actions you are taking to mitigate or resolve them.
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By learning about your investors and equally understanding your venture, market and managing expectations, you are well-placed to anticipate any potential pitfalls. Do not be afraid to highlight these where needed, if anything, this shows the prospective investor you are aware and have completed necessary diligence checks. In addition to this, it also shows that you may have an alternative route or course of action to strategize/implement should the pitfall come to fruition.
Finally, don't forget to celebrate and appreciate your investors for their support and partnership. Share your successes and achievements, and acknowledge their contributions and roles. Express gratitude and recognition for their trust and confidence in you and your fund. Celebrate and appreciate your investors regularly, not just when you have good news or need more money. This will help you foster a positive and lasting relationship with your investors.
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It is never too early to build relationships with potential investors. Having them on board as an advisor and mentor can also help to build conviction which can lead at some point to an investment. As well keep sending investor updates not only to the committed investors but also to those you may have gotten a "too early" or something similar from. You can potentially convert them at a later stage and you show them that you are willing to invest and build up trust in this partnership. In the end, it's like a marriage, and having the wrong partner in your daily life won't make any of you happy.
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I think meeting investors' needs requires a more comprehensive approach than just focusing on financial returns. I think it's important to connect ROI with tangible benefits for society in my stories because of the growing focus on social and environmental effects. I can better fit the changing ESG trend by using advanced analytics to make predictions. Getting investors involved in a joint process helps me make better decisions and shows flexibility. I use data to not only back my decisions but also make predictions, getting ready for the unpredictable market. This combines traditional knowledge with knowledge of social effect and technological foresight, guaranteeing a strong and forward-looking approach to communicating with investors.
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