Here's how you can handle feedback you disagree with in direct sales.
In direct sales, encountering feedback that doesn't align with your perspective can be challenging. It's important to remember that feedback is an opportunity for growth, even when it's hard to hear. Handling it gracefully can strengthen your professional relationships and enhance your sales strategy. By approaching feedback with an open mind, you can extract valuable insights that may improve your performance in the long run. So, let's dive into how you can effectively manage feedback you disagree with and turn it into a constructive part of your direct sales journey.
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Blessing ZifDigital Marketer||Facebook advertiser||graphic designer||teaching people how to earn through promoting digital products
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Sulu CanadaSales Manager at Pepsi-Cola Products Philippines Inc.( PCPPI) Specializing Gen trade and Modern Trade ( Local and…
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Paul AthertonSales Coach & Mentor To Home Improvement Leaders & B2C Sales Pro's Who Convert All Their Leads at 1 in 2 with All New…
When receiving feedback, your first instinct might be to defend yourself, especially if the criticism seems unwarranted. However, it's crucial to listen fully before responding. This means giving the person your undivided attention, resisting the urge to interrupt, and not formulating a rebuttal while they're still speaking. By truly listening, you show respect and may discover that the feedback contains valid points that can help you refine your sales approach.
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Blessing Zif
Digital Marketer||Facebook advertiser||graphic designer||teaching people how to earn through promoting digital products
Feedback from customers is crucial as it helps you understand their concerns in order to best serve them well. However, some feedback can soothing while others may appear rather brutal. Whichever way it comes, be sure to: 1. Stay calm 2. Listen attentively to their concerns 3. Try not to be defensive 4. Strategically respond to their concerns by putting yourself in their shoes. 5. Use their feedback to improve your services to them.
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Sulu Canada
Sales Manager at Pepsi-Cola Products Philippines Inc.( PCPPI) Specializing Gen trade and Modern Trade ( Local and National On Premise )
Your reaction to the feedback is crucial but respect is the most key reply in such situations let the state settle by itself then give your insights by presenting actual historical scenarios that can much be effective and be considerably be the option of once suggested information.
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Paul Atherton
Sales Coach & Mentor To Home Improvement Leaders & B2C Sales Pro's Who Convert All Their Leads at 1 in 2 with All New 21st Century Direct Selling Skills✔️ Paygo Video Sales Coaching with a Proven 10X ROI Guarantee🛡️
In direct sales, when facing feedback you disagree with, it's crucial to **remain calm and professional**. Listen actively and thank the person for their input, showing appreciation for their perspective. Ask clarifying questions to fully understand their point of view. Then, explain your stance clearly and concisely, providing evidence or reasoning to support your approach. Seek a common ground or compromise if possible. Remember, feedback is an opportunity for growth, so consider the merit of their suggestions and reflect on how it can improve your sales strategy. Always maintain a positive attitude and be open to continuous learning. **Respectful communication** is key to maintaining good relationships with clients and colleagues.
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Luke Harrington 🚀
I work for one of the UK’s most trustable and top-ranked DBS Umbrella Bodies. I specialise in Sales, Account management and Business Development.
When receiving feedback, resist the urge to defend yourself, even if it feels unwarranted. Focus on giving your undivided attention, avoiding interruptions, and not preparing a rebuttal while the other person speaks. By truly listening, you demonstrate respect and may find valuable insights to improve your sales approach. Embracing constructive criticism can enhance your skills and effectiveness, helping you grow as a sales prospector.
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Ian Moyse ☑
Sales Leader (Tech) + Influencer for Leading Technology Brands : Specialist in Revenue Growth, Cloud and Emerging Tech
Listen and ask clarifying questions to ensure you understand the true context of the criticism. Take notes and show you are truly interested in the feedback.
Receiving negative feedback can trigger an emotional response. To handle it professionally, remain calm and composed. Take deep breaths if necessary and remind yourself that feedback is not a personal attack but a perspective that could lead to personal development and better sales results. Staying calm allows you to process the information logically and respond in a manner that demonstrates your professionalism.
If feedback is unclear or seems off-base, don't hesitate to ask for clarification. Politely inquire about specific examples or situations to better understand the context and the underlying concerns. This not only shows that you're taking the feedback seriously but also helps you gain a clearer picture of what might need to be adjusted in your sales technique or behavior.
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Ian Moyse ☑
Sales Leader (Tech) + Influencer for Leading Technology Brands : Specialist in Revenue Growth, Cloud and Emerging Tech
Ask questions to clarify what they mean and consider asking if you had been in my shoes how would you have handled this. Get their take on it, sometimes this is a goldmine, if they cannot suggest a way to have handled it differently for example it often opens them up to the reality of what you did do.
After receiving feedback, take some time to reflect on it objectively. Separate your emotions from the situation and consider the feedback from a business standpoint. Think about how the points raised could affect your sales performance or relationships with clients. This reflection may reveal areas for improvement that you hadn't previously considered.
Once you've processed the feedback, it's time to respond. If you find merit in the feedback, acknowledge it and discuss potential ways to address the issues raised. If you disagree with the feedback, explain your perspective calmly and provide context for your approach. Remember, the goal is to have a constructive conversation that benefits both parties and enhances your direct sales practices.
If you agree with the feedback, develop a plan to implement changes. This might involve adjusting your sales pitch, improving product knowledge, or working on interpersonal skills. Taking action shows that you value feedback and are committed to continuous improvement in your direct sales career. Even if you don't fully agree with the feedback, consider if there are any aspects you can use to refine your approach.
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