How do you develop a strategy to encourage satisfied guests to leave positive online reviews?
In the realm of hospitality management, ensuring that satisfied guests leave positive online reviews is crucial for maintaining a reputable brand image and attracting new customers. Crafting a strategy that encourages guests to share their positive experiences online can significantly enhance a hotel's digital presence. This strategy involves understanding guest needs, leveraging technology, and fostering a culture of excellence within the hospitality team.
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Prathyusha SugunanAdmin at JW Marriott Muscat Oman | 10+ Years in the Hospitality Industry | Former Hyatt & Sarovar Professional | Former…
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Prashant MishraEntrepreneur | Hotelier | Analyst | Host : Connecting The Dots - The Hospitality Podcast
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Radu Stefan MitroiRegional General Manager | Cyprus @ Leonardo & NYX Hotels