Alex Beltrani’s Post

Free ranch anyone? As restaurant leaders, you can't be at every location every day and know what's happening 24/7. What if there's inconsistency where some locations gives out sides for free, while others charge your guests for it? But internal audits or mystery shops are expensive and infrequent. That's why your guest feedback can be really valuable in helping you understand what goes on at each location every single day. Throwback to this great example by Adam Schmidt — it's so relatable and real. Check out how Pie Five Pizza Co and Pizza Inn at RAVE Restaurant Group, Inc. use Tattle to establish greater consistency among all their locations. You can view the full discussion in the comments below! #pizza #restaurants #restaurantoperations #cx #guestfeedback

This is what we use with real Tattle partners. And all restaurant executives who have seen this — absolutely loves it. This bullseye chart by Alexander Kuzmanoff is easy, quick, and actionable. I’m giving you the full scoop on how much better this is than a laundry list of bar charts and how to make it for your own restaurant brand. If you need help collecting the data to fill out the Bullseye, let me know — that’s what Tattle does! #restaurants #restaurantoperations #cx #guestfeedback

One of our most popular blog — and product feature — that sets Tattle apart. Imagine being a GM using Tattle: you can check your top improvement opportunity each day before the shift, and know exactly what to work on for the day / week / month based on recommendations automatically generated from vast amounts of guest feedback. What's more, all these recommendations are specific and unique to each location, region, and restaurant brand. Imagine how powerful this bottom-up approach is for improving your guest experience across the board: it's like assigning a dedicated personal coach for each one of your GMs, knowing that they'll be guided to work on what matters the most for improving guest satisfaction. Within 90 days, it will translate into more traffic, more repeat visits and more referrals. Highly recommend this blog for a quick understanding of Tattle's GM-first approach 👇 #restaurants #restaurantoperations #cx #guestfeedback #guestsatisfaction

5 questions. Answered in a single chart. All you need is the box plot chart — the perfect visualization to benchmark your restaurant locations at a glance. In this blog, we dive deep into how you can derive a box plot chart with your guest feedback data, how to interpret them, and how to act on them right away. Restaurant leaders and manager, this is gonna be a time (and life!) saver for you. https://lnkd.in/gAzYZWGv #restaurant #restaurantoperations #guestfeedback #cx Article courtesy: Alexander Kuzmanoff

How do you analyze operational gaps between different journeys (e.g. dine-in, takeout, delivery etc.)? We have systemized a 3-step process that Alexander Kuzmanoff developed for Tattle partners. This is the playbook that helps hundreds of restaurant brands to take the guest feedback insights outside the dashboard, and implement them in everyday operations. Check out these 3 steps in the blog below! #restaurants #restaurantoperations #cx #guestfeedback #dataanalytics

From "I Think" to "I Know". "In order to have relevant discussions with your franchisees, you have to be able to share not just what you think, but what you can prove." And that separates the consistently exceptional operators and brands from the good ones. Great quote by Michael Pisani, Robeks! Check out our full conversations with Mike in the comments below. #restaurants #franchise #franchisee #cx #restaurantoperations #guestfeedback

This is a gold mine. Since Tattle launched menu item-level feedback last year, our partners have quickly discovered just how powerful these specific, granular and structured insights are. And it's not just for the ops teams. Lou Malnati's Pizzeria is an excellent example of how a restaurant brand can use item-level insights to the max, as explained by jeff harman: 👉 Menu development / recipe adjustment 👉 Hypothesis validation 👉 Marketing messaging testing 👉 IT functionality / guest experience 👉 Operational fine-tuning .....the possibilities are endless. And this is only scratching the surface. I highly recommend that you check out menu item-level insights in the comments below (interactive demo included!) and see what you think. Also linking our full panel discussion with the four iconic pizza brand executives below! #restaurant #restaurantoperations #pizza #cx #guestfeedback #menu

🏃Let’s start crossing those bridges 🏃♀️ In our latest article, we’ll show you how to do the following: ✅ Identify and close operational gaps between different ordering channels to improve satisfaction and brand consistency. ✅ Measure guest satisfaction across operational categories and using tools like Tattle's "Bull's Eye Chart" to visualize gaps. ✅ Discover practical solutions for issues like order accuracy and delivery logistics in a variety of channels. Read the article below! #CX #restaurants #guestfeedback #restaurantoperations Courtesy to: Alexander Kuzmanoff

I love this!! GREAT comment from Casey Biehl, COO at Fat Boy's Pizza - Size Matters. All operators and restaurant leaders that Tattle works with are incredibly smart, experienced and intuitive—which is why they also know that intuition can only carry you so far. Casey talked about his experience using the Tattle dashboard to validate the team's hypotheses, or direct their attention to potential problems they might be overlooking. It's a textbook example of how intuition + data proof is the ultimate winning combo in restaurant operations. Check out our full interview with Casey in the comments below! #restaurants #restaurantoperations #pizza #cx #guestfeedback