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Handling a client dispute over a near-miss incident can be challenging, but it's crucial for maintaining a safe workplace. Remember to collect all the facts, stay calm during discussions, educate the client on the importance of recognizing near-misses, propose practical solutions, document everything, and follow up regularly. By taking these steps, you can turn a potentially contentious situation into an opportunity for improving workplace safety. What strategies have you found effective in similar situations?

You're faced with a client disputing a near-miss incident. How do you handle the situation effectively?

You're faced with a client disputing a near-miss incident. How do you handle the situation effectively?

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