Usability Testing

"It's a great course for anyone willing to learn the foundations of usability testing. I liked the fact it's a constant flowing discussion between instructor and attendees."

Andrew Briffa, Betsson Group

"This was easy enough to digest for a first time UX designer. It had a good amount of visual samples and Maria did a great job explaining like I'm 5 :) I hope to come back to attend the whole week next year!"

Leslie Park, Honda R&D

"I went from someone who had never conducted a user test before, to someone who has conducted their first study, and prepared with the necessary tools to bring this back to my company. Maria was great, offering real world scenarios and what the best action items are."

Amanda Coleman, Clearlink

"Superb delivery, very engaging and full of great advice. I can't wait to try out some of the techniques on some of the projects I'm working on."

Jack Orrell, DNVGL, UK

"It made me think about user testing in a new way — using it for broader, more exploratory goals. I'll definitely use this approach in my next round of testing!"

Aoife Corbett, Freelance

"Great course overall and especially great presenter, very experienced and communicative."

AJ, Adestra, UK

"Professional speaker, deep knowledge and best practices which surely improve your daily testing. Highly recommended."

Anna, Miquido, Poland

"User testing on psychology steroids."

Oscar, Capgemini, UK

"Brilliant. It helped me to understand the importance of planning and creative right tasks. Exercises really helped me to consolidate learnings."

Maria Lorento, UK

"Crash course in qualitative usability testing. Learn a lot in almost no time at all."

Jett House, New York

"Great course. Highly knowledgeable and engaging facilitator. Will help me greatly as I take info back to my job. Made me realize that usability w/PWD has a long ways to go."

Patrick Dunphy, CBC, Toronto

"I do usability testing and act as a moderator. This course provided some great information I plan to implement in my next user test."

Derrick Pedranti, Cognosante

"I really enjoyed this course! The level of detail and specific takeaways to implement has been really great."

Lisa Murray, Zion & Zion

"Packed full of great information that helps you connect concepts and methods to your actions. This course was particularly useful for those who are not 'classically' trained in usability testing."

Judy Bayne, Autodesk

"I really like the mock sessions and taking turns being the user/facilitator/observer. USB is very handy, feels like a tool box I can take home."

Lucy Liu, Monster Worldwide

"Great insight into how usability test should be conducted. Very informative and very well presented."

Bojan Gospavic, Stryker

"This is a great crash course in usability testing. As a researcher who has been doing usability testing of my own for a few years it stood as a good reminder of basic principles and introduced a few new tips and tricks."

Paige Brannon, Career Builder

"I have taught myself how to do usability testing. This course helped to identify problems with my approach and reinforce the areas where I'm getting it right."

Brooke Fletcher, Shelter Insurance

"This was a great class. I appreciated the breadth of knowledge and best practices relayed. The instructor is an excellent speaker and engaged the class which greatly facilitated learning and made the class fun!"

Rey Echevarria, American Hospital Assoc.

"Great mix of theory/research and actual usable techniques for administering UX testing."

Cindy Wildish Rasmussen, MCIS, Inc.

"Really great presentation. Finally learned how to ask the right questions."

Melissa McKee, Caresync

"A lot of great techniques on how to better personal skills of usability research, either observer, notetaker, or moderator."

Daniel Hirst, NuSkin

"This is exactly what I was hoping for. Great information."

John Nance, Amazon, Woot.com

"Excellent training with focus on real work situations, but backed up by science and years of experience."

Harry van Mierloo, Fox-IT

"This course is really useful for those looking to introduce the concept of Usability Testing into their organization. Lots of actionable best practices are shared and you're likely to leave with at least one or two ideas to bring back to your company."

Z. Smith, Domino's

"I love that every single question was answered with theory and an example from her own experience."

Tom, Ordina, Netherlands

"Really enjoyed the group exercises; it opened my mind to what others think and how they interpret."

Saffron Davis, The Regional Municipality of York

"Great session! It was really well paced, and laid out very clearly how to set up and run tests, and how to report them."

R Gilmour, t/ES, UK

"I really liked it. I liked getting to do the task as it really makes you take a step back and evaluate what you do."

Catherine Taylor, SureFlap

"Great interaction with the class by presenting real examples from personal experience."

Eshani Kumbhani, Spinach Studios, India

"Lots of focussed and relevant information - great for both learners and experts in the field who want to learn from real-life examples and validate their approach."

M Hazle, Ask Digital Limited

"A great mix of theoretical discussion and practical application, which I'll be able to put into practice immediately in my job. It really helped my understanding of the issues I'll need to consider when designing and carrying out my own testing."

Simon Harper, University of Warwick

"It's a great way to understand the process of testing a product and gain insights in how to handle specific situations when running a user test session."

Sergi Vila, King, Spain

"Great speaker, really knew her stuff. Spoke with a lot of authority. I liked that she didn't just commend the examples we gave but gave real feedback. Helpful critique."

Laurel Marcus, Tank Design

"I loved all the tips and tricks to make participants be at ease. I feel like I can go back to work and perform a usability test. Pace was perfect. Simplified a topic that many books make unnecessarily complicated. Best class so far. Thanks!"

Zaid Hisham, CDK

"This course brought me to a new level of UX enlightenment."

James Hsu, Tongal, Inc.

"This is the most thorough and practical UX course I've come across. The content was so useful and presented in a way which was easy to digest. This course has given me real confidence to apply it to my work. Thank you !!!!"

Justine Smith, ResMed

"Very insightful and useful information. I feel enabled to take these practices on in my institution and establish better practices."

Libbie Forden, University of Newcastle

"Clear and to the point. Focused on prioritising the fundamentals without being boring or unhelpful. Provided great insights, was cpomprehensive and helped balance the various aspects of useabiity testing."

Andrew Wong, SBS, Sydney

"The exercise of identifying the issues with tasks was awesome and hard."

Julie Steffen, ALSAC/St. Jude

"This is an amazing primer for usability testing. I can't wait to start putting the suggestions covered today into practice."

Duncan Schouten, University of British Columbia

"This is a great one-day course that will get you up and running w/user testing."

Al Belote, Everett

"Being new to usability studies, this course provided me with methods, tools, tips, templates, etc., which will greatly aid my future studies."

Sarah Barber, Rockwell Collins

"Being a relatively early practitioner of usability testing, I found this course information and foundational knowledge extremely insightful. The concepts, content and templates given give a great baseline on which to do better research from here on out."

Devin Harold, Rise Interactive

"Great class, very thorough. This was my first intro to in-person usability tests and there were so many helpful tips to avoid the minefield of subtle language mistakes that I feel confident in being able to actually conduct one."

Kate Oberg, happyMedium

"I liked that the instructor equipped us with a practical how to guide, covered a multitude of possible scenarios. The instructor is very knowledgeable and has a pleasant manner. I feel comfortable applying the skills I gained."

Maryio Rusauauo, Intact Financial

"I'm an experienced researcher so this course was mostly a refresher and a source of inspiration. I thought it was a great class."

Megan Jones, Accenture Digital

"I've facilitated several user tests and know that it is a process of constant improvement. This session provided exactly what I was hoping to learn. She did a great job addressing many levels of user testing knowledge. Something for everyone!"

Ri Zoldak, Ameriprise Financial

"Fun, engaging and insightful course. Really liked the hybrid of lecture / team work format."

Isabelle Hooper, Meerhats

"This course helped me to build on my experience by providing me with very practical advice and potential scenarios, which will help improve the success of usability tests that I run."

Tristan Viscarra Rossel, Department of Veteran's Affairs

"Garrett is an awesome presenter, really loved this course. Information is well presented and Garrett moves through it a very comfortable pace. Really appreciated the opportunity to get a hands on interesting activity. Very thorough material too!"

Felicity Quadri, Compare the Market, Brisbane, Queensland, Australia

"This not only helped me re-educate myself on usability testing, it especially helped understand some bias etc. that were present at recent sessions I observed. I can now help our team get to better findings next time."

Hasangi Nandasena

"Being able to run usability tests with other conference participants really solidified the material learned in the class. I was also pleased that there was an emphasis on making users feel comfortable in order to run a successful usability test."

Doha Hindi

"Awesome course on usability testing that included really great practical experience. Very excited to get to work and continue practicing."

Esra Mosiuglu

"I like the ability to practice some of the methods. It really helps me understand the subtleties."

Heidi Roux, WebMD

"Very helpful tips and tricks and I can immediately use to level up how I run my studies."

Andersen Yu, Frontapp

"Very densely packed information. Great when you're just starting out with UTST at your company and need guidelines for your whole team."

Gustav Moorhouse

"I was really pleased there was some exercises and not just theory. I work with all sourced usability test a lot and the exercise allow me to apply learnings and challenged what I thought I knew about the practical side."

Daniel Vincent, Sega Europe

"Excellent job! A role model for the rest to follow."

Thamer Dajani, Saudi Fransi Capital, Saudi Arabia

"This class is full of beneficial details related to usability testing. I will take what I learned from this class and re-vamp the way I conduct my testing. Highly recommend!"

Meagan Tonge, ADTRAN

"Speaker was excellent (good job!). You'll probably know most of the material, but this will give you the confidence that you need. Really liked the resources like the script and read-aloud."

Tosh Pelta, Tonal

"Very good and interactive speaker who is open to different ideas and challenging questions. Which is hard to find. Encouraging to new beginners and explanative. Also good and helpful exercises. Well done."

Didenn Jasson, JotForm, Turkey

"I like how the course taught me how to make sure the user is in a comfortable environment & to phrase things in a way to reduce biased feedback."

Ewen Seow, Healint, Singapore

"Superb content & delivery! I managed to clarify my doubts & re-learned some techniques. Highly recommended for people who need to conduct usability testing!"

Eida Tan, GovTech, Singapore

"Love the instructor!! I learned a lot even though I do a lot of ux ut already."

Evan Cunningham, REI Mkg Solutions

"This was my first formal session in usability testing and I feel like it was a healthy breathe of information leaving me confident in my future in user research."

Danielle Wade, Sleygen USA

"You rock! Loved the course. Fantastic practical advice."

Jeff Caruso, DoluSign

"Whether you are a seasoned ux'er or just starting off, "usability studies" offers an easy-to-follow course content mixed with practical real world experience."

Jeremy Clay, New Balance Athletics

"Really helped to reinforce what I already knew and take it to a over advanced level. Looking forward to putting this all into practice!"

Jill Becker, Pyramid Communications

"This has been my favorite class of the conference so far. I not only learned about usability testing, but I got to conduct my own test. Thank you!"

Jaimie Beazer, O.H. Partners

"As a UX designer with a UI design background, this course was an excellent foundation in usability testing. I can directly apply what I learned today to my day to day role. Also, Maria was so knowledgeable and engaging. I highly recommend this course!"

Kaitlyn Malson, Gordon Food Service

"Very helpful. Extremely useful tool set (prioritization / severity matrices). I very much appreciated the scripts for responding to particular challenging interactions (intro, expectation setting, "boomerang" responses ) & formulas for good/bad questions & relevant and helpful exercises."

Kaitlyn Brown, Stable Kernel

"Maria is an exceptional speaker and very knowledgeable about the content. She has genuine, realistic, non-sugarcoated answers to students' questions."

 

"Currently work on a UX team where we employ a lot of testing to gain understanding of our users. Found the class both informative and that it reinforced the practices we use in our organization. Also, learned some additional techniques we can employ."

Oneka Williams, Home Depot

"I'm considering how I can improve my usability test as soon as I get up to my hotel."

Amanda Worthington, PGI

"I got some great tips for conducting usability sessions, even on some things that had never crossed my mind. I know my research will be better from now on!"

Tamzin Ward

"Great adjustment to virtual setting. I was a bit skeptical as to how this was all going to work out. But I enjoyed it. As usual, it was a bit hasty because so much content is packed into these courses, but it was a great class."

Burcu Bakioglu

"Recommend this course to anyone who wants to learn how to conduct usability tests. Even if you think you already know how, you can still get some great advice and tips from this course. I can't wait to apply my learning to our work."

David Coope, Utiligroup, UK

"The fastest way for a UX researcher trainee to get into the usability testing technique!"

Dr. Vasileios Kalyvis, Thessaloniki Greece

"Very engaging, presentation sections are color-coded and well presented, lots of templated materials to reference later."

Jessica Zanders, Nutrien Ag Solutions, Hoffman Estates, IL

"Thanks for addressing our questions so frequently. I learnt a lot from your insightful answers! Very practical tips, super well-structured."

Xin Min, GovTech, Singapore

"I liked the combination of learning and hands-on application."

Bryan Jayne, WebMD Health Services, Portland / United States

"Usability Testing walks you through details and nuances of what usability testing is, how to prepare for it, and how to do it to produce the best results, then you get to practice what you have learned!"

David Bilbo, Acworth

"It exceeded my expectations. Loved the way it was thought."

Laura Riva Palacio, Chihuahua, Mexico

"If you are hesitant, take it! It provides a good amount of best practices about Usability Testing and it is very practical!"

Yingdi Qi, Google, Mountain View, U.S.

"This class sets you up with some great strategies to hit the ground running with usability tests. The breakout sessions were equally challenging and fun."

Russ Vance, OMERS, Toronto, Canada

"You may think that you've done a lot of usability tests, but this course provides so much more information. It helps that the information make the process of creating a test to running it much more structured."

Seow Zhi Hao, GovTech, Singapore

"This course provides an in-depth understanding of usability testing with ideas and information I could put into practise straight away."

Joanne Rogers, Department of Transport, Perth, Australia

"If you are running or interested to run usability testing but not 100% confident in your ability, this course will get you to 100%."

Yalçın Kaya, Growth Analytics Marketing, Sydney, Australia

"I thought it was great overall! Would highly recommend it. The level of expertise Garrett brought to the table was inspiring."

John Oman, Starling Minds, Vancouver, Canada

"This course was excellent for anyone who is looking to understand what it takes to conduct a successful usability test, and to find out how usability testing can benefit your project or company."

Alexander Fredette, Salem, NH, USA

"Yes, I got a lot of practical advice and information which I can apply in my next usability test."

Parul Shukla, Singapore

"Excellent course taught by very good trainer Garrett Goldfield. Highly recommended."

Radhika Datar, P&G, Singapore

"This course helps identify the minute but important aspects that one could ensure to look at while conducting a Usability Test, which in real life can be easily over-looked."

Rashi Allot, Freelancer, Vancouver, Canada

"Thank you, Maria, for the incredible course! In just one day I learnt so so much!! Not just the knowledge I got was great but also Maria (the speaker) was a really amazing speaker, clear and prepared! A plus, with the course you get a lot of pdf with very interesting insights. I can only recommend this course."

Gaia, Italy

"Take this course if you want to become confident in your usability testing abilities. It was a great all-around overview of what it is, and how to do it effectively!"

Josh Walz, ZoCo Design, Columbus, USA

"Very informative in breaking down the types of tasks you can use during usability testing and the common pitfalls to avoid."

Allison Bright, Expand the Room, Memphis

"Great knowledge you can apply right away to improve everything around your user testing process and skills."

Margit Bogner, Digitalwerk, Vienna, Austria

"Good refresher. Wealth of information. Many details and small tips and tricks. This comes with all the experience of the trainer."

Sencha Van Kinderen, Danone Nutricia Research, Utrecht, The Netherlands

"This course provides lots of advice, examples and practical experience regarding Usability Testing. Kara's passion and expertise for this subject is very evident. A really enjoyable course."

Erika Street, UK

"This is the great course even for someone who already practices usability testing. You will learn a lot of nuances, tricks, behaviors, etc. that will help you to get better findings during your study."

Uliana, Eleks, Kyiv, Ukraine

"So worth it! I feel more confident in doing an usability test now."

Alexandra Leake, NRG Energy, Houston

"If you're new to UX Research or Usability Testing, follow this course. I'd consider it part of a UX Researcher basic training."

Jaimy Bergsma, Ministerie van Defensie, Utrecht, The Netherlands

"Usability testing is easy, but it is not obvious! The course cleared the main mistakes and how to avoid them to get better results!"

Leandro Borges de Rezende, Inkmustache, Brasília / Brazil