Posted by Amit Singh, President, Google Enterprise

Ten years ago, business technology was at the forefront of innovation and productivity. But there’s a fundamental shift underway: in the last few years, consumer technology has begun to outpace business technology. People have fallen in love with the simplicity and freedom of living in the cloud with the help of modern browsers and smartphones—and they want to bring that experience to the workplace.

This is where Google comes in. For the better part of the past decade, we’ve worked to extend our popular consumer products—everything from Gmail and Google Drive to Maps, Google+ and Search—to meet your business needs. It should be easy for you to work better together, from anywhere, with secure (and simple!) tools. Here’s a look back at some key highlights from 2012.

Work securely...
Keeping your information secure is one of our top priorities. To that end, domain administrators can now require their employees to use 2-step verification, an additional layer of security that reduces the chance of unauthorized account access. Your company can also use Google Apps Vault, a solution for managing and archiving critical information for legal and regulatory reasons. If your business operates outside the U.S., we now offer Model Contract Clauses as an additional way to comply with the European Commission’s Data Protection Directive. Finally, Google Apps received ISO 27001 certification, ensuring our systems meet one of the most widely, internationally accepted independent security standards.

… anytime, anywhere...
It should be easy to get work done – anytime, on any device, with anyone. With offline editing in Chrome, you can now create and edit Google documents and leave comments even when you don’t have an Internet connection. Any changes you make will be automatically synced when you get back online. When you’re travelling, you can also edit Google documents and spreadsheets using the Drive app on your iPhone, iPad or Android device. Just like on your computer, you’ll be able to see other people’s edits instantly as they’re made.

If your business has workers on the go, Google Maps Coordinate combines the power of Google’s mapping technologies with modern smartphones to help you improve communication with employees in the field. In addition, the Google Play Private Channel lets you distribute internal apps to your employees who use Android devices. The new Chromebooks and Chromeboxes we launched with our partners are secure and easy to manage, which makes them especially great devices for 1-to-1 programs in schools, additional laptops for office workers, or desktop units for multiple users in a call center. (And we’re honored that Inc. Magazine named the Chromebox one of the best business gadgets of 2012.)

...with simple tools...
We’ve also focused on making our products simpler and easier for you to use – both at home and at work. We introduced Google Drive as a single place for you to create, share, collaborate and keep all your work. You can now insert files (up to 10GB) from Drive directly into an email without leaving your Gmail inbox, and you can share work from Drive on Google+. You and up to 14 colleagues can join a Google+ hangout directly from a calendar entry or your email inbox. Once inside a hangout, you can open a Google Doc for everyone to see and work on simultaneously. And if your company uses Chrome along with Google Apps, you can now call or email us for help with Chrome.

With the Google Search Appliance 7.0, you can search for a document on your company’s intranet just as easily as you’d search for a holiday recipe on Google.com. And if your business relies on geographic data—say, to map gas pipelines or help customers locate your store—you can use Google Maps and Earth Enterprise to visualize your data on the Google Maps interface you’re already familiar with.



...supported by partners and Google infrastructure
Whether it’s Apps for Business, Maps Coordinate, or just a Google search, most Google services you use are possible only because of the powerful and energy-efficient infrastructure we’ve built over the years. This year, we worked to bring you more direct access to this infrastructure to help run your businesses and applications in the cloud. Compute Engine lets your business run virtual machines in Google’s data centers and BigQuery helps you quickly analyze big sets of data to gain business insights. Google Cloud Platform also offers more European datacenter support and lower prices for Cloud Storage.

The new Google Cloud Platform Partner Program ensures that partners have the tools and training to help your business meet its IT needs. And the Google Enterprise Partner Search makes it easy for you to find one of our 6,000 Google Apps Resellers with the services you’re looking for – from setup and user training to email migration, management services and support.

* * *

Work doesn’t always need to feel like work. Leaders in every industry—from retail, media and manufacturing to transportation, education and government—are adopting this notion, which we call “going Google.” Going Google means something different for everyone: starting a wine business with your two best friends, trying to build a bear-proof cooler, or keeping citizens safe. But we all have the common goal of bringing our organization into the future so we can work the way we live.

Posted by Zafir Khan, Google App Engine Team

(Cross-posted on the Official Google Blog.)

In 2007, 33-year-old Vuyile moved to Cape Town from rural South Africa in search of work. Unable to complete high school, he worked as a night shift security guard earning $500/month to support his family. During the rush hour commute from his home in Khayelitsha, Vuyile realized that he could earn extra income by selling prepaid mobile airtime vouchers to other commuters on the train.

In rural areas, it’s common to use prepaid vouchers to pay for basic services such as electricity, insurance and airtime for mobile phones. But it’s often difficult to distribute physical vouchers because of the risk of theft and fraud.

Nomanini, a startup based in South Africa, built a device that enables local entrepreneurs like Vuyile to sell prepaid mobile services in their communities. The Lula (which means “easy” in colloquial Zulu), is a portable voucher sales terminal that is used on-the-go by people ranging from taxi drivers to street vendors. It generates and prints codes which people purchase to add minutes to their mobile phones.

Today, Vuyile sells vouchers on the train for cash payment, and earns a commission weekly. Since he started using the Lula, he’s seen his monthly income increase by 20 percent.

Vuyile prints a voucher from his Lula

Nomanini founders Vahid and Ali Monadjem wanted to make mobile services widely available in areas where they had been inaccessible, or where—in a region where the average person makes less than $200/month—people simply couldn’t afford them. By creating a low-cost and easy-to-use product, Nomanini could enable entrepreneurs in Africa to go to deep rural areas and create businesses for themselves.

In order to build a scalable and reliable backend system to keep the Lula running, Nomanini chose to run on Google App Engine. Their development team doesn’t have to spend time setting up their own servers and can instead run on the same infrastructure that powers Google’s own applications. They can focus on building their backend systems and easily deploy code to Google’s data centers. When Vuyile makes a sale, he presses a few buttons, App Engine processes the request, and the voucher prints in seconds.

Last month, 40,000 people bought airtime through the Lula, and Nomanini hopes to grow this number to 1 million per month next year. While platforms like App Engine are typically used to build web or smartphone apps, entrepreneurs like Vahid and Ali are finding innovative ways to leverage this technology by building their own devices and connecting them to App Engine. Vahid tells us: “We’re a uniquely born and bred African solution, and we have great potential to take this to the rest of Africa and wider emerging markets. We could not easily scale this fast without running on Google App Engine.”

To learn more about the technical implementation used by Nomanini, read their guest post on the Google App Engine blog.

Posted by Jeff Son, Strategy Manager, YG Entertainment

Editors note: Today's guest blogger is Jeff Son, Strategy Manager at YG Entertainment, a record label and talent agency based in Seoul, South Korea.

YG Entertainment is a record label and talent agency based in Seoul, South Korea, specializing in R&B and hip hop music. We represent some of the biggest names in Korean music including BIGBANG, 2NE1, Lee Hi — and of course, rapper PSY, whose “Gangnam Style” recently became the most popular YouTube video of all time.



Over the last few years, we have been working hard to bring the best of K-Pop to the world. In the last two weeks alone, PSY has been busy touring the United States, 2NE1 have been touring South East Asia, and Big Bang has been touring Japan.



With artists all over the world and a third of our staff out of the country all the time, we need a communication system we can rely on. Prior to moving to Google Apps, our email system was run from a local Korean server. This was fine while we were in Korea, but was unreliable when working internationally. When looking for alternatives, we wanted mobility, speed and stability for teams and artists on the go. As a creative business using both Macintosh and Windows, we also wanted something which would be compatible with both operating systems.

Google Apps worked well with all these requirements. Since making the switch to Gmail in June this year we’ve noticed a big increase in email reliability. We’ve also found the mobile experience is much better. Staff use smartphones and tablets to access Gmail and Calendar and find it much more intuitive than our previous system. We also like that Google Apps is priced according to the number of accounts, not the amount of storage that you use, so we only pay for what we use.

As we continue to expand globally, nurturing Korean talent and bring stars like PSY onto the world stage, we’re confident knowing that Google Apps can scale with us.

Posted by Jonathan Rochelle, Director of Product Management, Google Drive

Since the Quickoffice team joined Google a few months ago, we’ve been working to make it easier for you to work with your legacy Microsoft Office files -- both by converting them to Google documents and by editing them directly in Quickoffice.

Better conversion to Google Docs, Sheets and Slides
You’ve always had the option to convert documents from popular formats into Google Docs, where you can share and work together in real-time. In the past few months, we’ve incorporated Quickoffice conversion technology into this process so your Microsoft Word, Excel and Powerpoint files look even better when you convert them to Google Docs, Sheets and Slides, respectively.

Left: Old conversion of Excel to Google Sheets

Right: Improved conversion after integrating Quickoffice technology

Using Quickoffice to edit Office files on your iPad
Converting old files to Google Docs, Sheets and Slides is the easiest way to share and work together, but perhaps not everyone you work with has gone Google yet. To complement what you can do with Google documents, we’re also making it easier for you to make quick edits to Microsoft Word, Excel and Powerpoint files without conversion. Starting today, the Quickoffice iPad app is available for free to all Apps for Business customers, and iPhone and Android versions are on the way. With the app, you can open and edit any Office files you’ve stored in Google Drive right from your iPad.

Whether you’re converting Office files to Google documents or you just need to make a couple quick edits without converting, it should be easy to get work done whenever you need to, on any device. Stay tuned for more document conversion and mobile editing improvements in 2013.

Posted by Carlos Gonzalez, Google Apps Team

At Google, we’re always excited to see how educators around the world use technology to transform teaching practices and models. In Latin America, for example, thousands of schools and universities have already adopted Google Apps for Education to teach and collaborate in the cloud.

One such university in Latin America is Universidad Austral, a higher education institution in Buenos Aires, Argentina. In 2007, the University’s Law School migrated to Google Apps for Education so students could access course materials anytime and anywhere, whether in class, in the library or at home. Faculty members use Google Drive to distribute lesson materials and Google Calendar to keep students informed about any changes in the location, time and agenda of lectures. Also, all Law Degree students receive a tablet configured with their Google Apps account and syllabus, which reduces the use of photocopies, provides a digital repository of reference materials, enables mobility and encourages class participation during case study discussions.

After the Law School's positive experience with Google Apps for Education, the Education School at Universidad Austral also decided to go Google. Since migrating in 2011, the Education School has been using Google Sites to build course portals, which house lesson plans, resources, class calendars, videos and presentations. These course portals serve as virtual learning environments, which educators tailor with resources of the Web 2.0, like interactive gadgets embedded in Google Sites.

But Universidad Austral is just one example of how schools in Latin America are using Google Apps for Education. Servicio Nacional de Aprendizaje (SENA) and Corporación Unificada Nacional (CUN) in Colombia, Instituto Lux in Mexico, and Universidade Federal de Pernambuco in Brazil also use Google Apps to integrate technology into the classroom.

We're inspired by educators around the world who are reinventing the way we teach and learn with the use of technology. This motivates us even more to continue working on our products to help educational institutions shape the future of education. Learn more about Google Apps for Education.

Posted by Jerry Hong, Product Manager, Google Enterprise

Since we launched Google Apps Vault, many businesses have adopted it to archive, retain and manage business critical information. Until now, Vault was available only to new and recent Google Apps customers. Starting today, Vault is available to existing Apps customers that purchased Google Apps online, directly from Google. Vault is also now available to Google Apps for Education customers.

Google Apps Vault helps protect organizations of all sizes from lawsuits by enabling organizations to find and preserve email messages that may be relevant to a particular lawsuit. That saves time, effort, and costs associated with responding to litigation or other investigations. Google Apps Vault can also help if an employee leaves abruptly and the organization needs to understand the status of the employee’s projects, Vault will help find the needed information. For educational institutions, Google Apps Vault can help in responding to open records requests.

Vault can be added to an existing Apps account for $5/user/month. If you purchased Google Apps online, directly from us, you can purchase Vault from your Apps Control Panel. If you are a Google Apps for Education customer interested in Vault you can contact us for more information.

For customers that purchased Google Apps from a reseller, prior to August 1st, 2012, we are working to enable Vault for online purchase through resellers and we’ll announce that when it’s ready.

Posted by Vidya Nagarajan, Product Manager, Chrome for Education & Business

Next February, approximately 1 million students from nearly 10,000 schools in the United States will participate in pilot tests developed by the American Institutes of Research (AIR) for the Smarter Balanced Assessment Consortium. We’re happy to share that AIR will now support Chromebooks as secure assessment devices to take these tests.

This development follows our earlier announcement that the PARCC and Smarter Balanced Assessment Consortia, as part of the U.S Department of Education Race to the Top initiative, verified that Chromebooks meet hardware and operating system requirements for online student assessments in the 2014-2015 school year.

An increasing number of schools are finding Chromebooks to be cost-effective and secure devices to administer testing. According to John Jesse, Director of Assessments at Utah Department of Education, several schools in Utah used Chromebooks to securely administer their summative online state assessments this past spring.

New features and web apps
The Chromebook management console—like Chrome OS—is constantly getting better. The newest features help make Chromebooks more secure as assessment kiosks. With the latest OS release you can disable external storage (e.g., USB flash drives), screenshots, audio output sources (e.g., speakers), and audio capture sources (e.g., microphones).

Likewise, we’re adding more educational apps to the Chrome Web Store all the time. New apps available include OER Commons and CK12 for curated web content, Agilix Buzz for customized learning paths and the Hapara Teacher Dashboard for effortless maintenance of a classroom’s Google Apps activity.

We’re excited by how educators continue to find new ways to use the web and discover web resources to help them teach and engage with students. We look forward to sharing more of your stories in the new year.