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Operating as a business-to-consumer enterprise, Boston Pizza places a significant focus on offering a varied menu of reasonably priced, well-prepared food in a welcoming environment for families.<ref>{{Cite web |title=Boston Pizza Westmount {{!}} Family Restaurant and Sports Bar |url=https://bostonpizza.com/en/locations/westmount.html |access-date=2024-07-16 |website=bostonpizza.com}}</ref> They want to stay at the top of the market in the cutthroat casual dining industry by utilizing digital platforms for convenience and consumer interaction. The success of Boston Pizza can be attributed to its strong organizational development that emphasizes innovation, its effective operations, and its unified brand identity, which is managed by a seasoned management team.<ref>{{Cite web |last=https://www.bpincomefund.com/stock/default.aspx |title= |url=}}</ref> When combined, these tactics improve operational effectiveness, customer loyalty, and steady growth in the restaurant sector.
Operating as a business-to-consumer enterprise, Boston Pizza places a significant focus on offering a varied menu of reasonably priced, well-prepared food in a welcoming environment for families.<ref>{{Cite web |title=Boston Pizza Westmount {{!}} Family Restaurant and Sports Bar |url=https://bostonpizza.com/en/locations/westmount.html |access-date=2024-07-16 |website=bostonpizza.com}}</ref> They want to stay at the top of the market in the cutthroat casual dining industry by utilizing digital platforms for convenience and consumer interaction. The success of Boston Pizza can be attributed to its strong organizational development that emphasizes innovation, its effective operations, and its unified brand identity, which is managed by a seasoned management team.<ref>{{Cite web |last=https://www.bpincomefund.com/stock/default.aspx |title= |url=}}</ref> When combined, these tactics improve operational effectiveness, customer loyalty, and steady growth in the restaurant sector.

Modes of payment

With the ability to take mobile wallets like Apple Pay and Google Pay, the ability to use gift cards with flexibility, and secured credit/debit card transactions, Boston Pizza guarantees a safe and easy online payment experience.<ref>{{Cite web |title=MyBP Loyalty Program {{!}} Boston Pizza |url=https://bostonpizza.com/en/mybp.html |access-date=2024-07-16 |website=bostonpizza.com}}</ref> The restaurant chain uses data encryption to safeguard consumer information and conforms with PCI DSS rules in order to address security concerns. This reduces the possibility of data breaches and unauthorized access during transactions.<ref>{{Cite web |title=MyBP Terms and Conditions {{!}} Boston Pizza |url=https://bostonpizza.com/en/mybp/terms-and-conditions.html |access-date=2024-07-16 |website=bostonpizza.com}}</ref> These steps demonstrate Boston Pizza's dedication to upholding strict security guidelines for online transactions.


==History==
==History==

Revision as of 20:50, 16 July 2024

Boston Pizza
Company typePublic
TSX: BPF.UN
IndustryPizzeria
Founded1964; 60 years ago (1964) in Edmonton, Alberta, Canada
Headquarters
Richmond, British Columbia
,
Canada
Number of locations
395 restaurants (2022)[1]
Areas served
Canada, United States, and Mexico
ProductsPizza, Pasta, Ribs, Hamburgers, Salads and Entrees
RevenueIncrease CA$1.2 billion (2023)[1]
OwnerJim Treliving
George Melville
Boston Pizza Royalties Income Fund
Websitebostonpizza.com

Boston Pizza (BP), known as Boston's The Gourmet Pizza Restaurant and Sports Bar outside of Canada, is a Canadian multinational restaurant chain that owns and franchises locations in Canada, the United States and Mexico.

Business Model

Operating as a business-to-consumer enterprise, Boston Pizza places a significant focus on offering a varied menu of reasonably priced, well-prepared food in a welcoming environment for families.[2] They want to stay at the top of the market in the cutthroat casual dining industry by utilizing digital platforms for convenience and consumer interaction. The success of Boston Pizza can be attributed to its strong organizational development that emphasizes innovation, its effective operations, and its unified brand identity, which is managed by a seasoned management team.[3] When combined, these tactics improve operational effectiveness, customer loyalty, and steady growth in the restaurant sector.

Modes of payment

With the ability to take mobile wallets like Apple Pay and Google Pay, the ability to use gift cards with flexibility, and secured credit/debit card transactions, Boston Pizza guarantees a safe and easy online payment experience.[4] The restaurant chain uses data encryption to safeguard consumer information and conforms with PCI DSS rules in order to address security concerns. This reduces the possibility of data breaches and unauthorized access during transactions.[5] These steps demonstrate Boston Pizza's dedication to upholding strict security guidelines for online transactions.

History

Boston Pizza in London, Ontario

Boston Pizza began in Edmonton, Alberta, on August 12, 1964, when Gus Agioritis opened Boston Pizza and Spaghetti House. By 1970, Boston Pizza had 17 locations in Western Canada, 15 of which were franchised.

One of the first franchisees was Jim Treliving, a Royal Canadian Mounted Police officer who lived down the street from the original location and was a regular customer.[6] In 1968, he noticed the growing popularity of Boston Pizza and purchased the rights to open a restaurant in Penticton, British Columbia. While in Penticton, he met George Melville, a chartered accountant. He acted as Treliving's business consultant for four years, and, in 1973, became Treliving's business partner. Over 10 years, they opened 16 restaurants in British Columbia.

In 1983, Treliving and Melville acquired the Boston Pizza chain[6] from Ron Coyle, who had acquired the company from Agioritis in 1978. The two divested 15 of their restaurants to other franchisees, converted one restaurant to a corporate training restaurant and set about establishing systems and operating standards to standardize company operations. In 1986, Boston Pizza became the official pizza supplier for Expo 86 in Vancouver. This major success for the company led to expansion in Eastern Canada, with the company opening three stores in Southern Ontario in 1989.[7][8] Problems arising from a lack of local management led all three stores to close by the mid-1990s, putting a temporary halt on the company's eastward expansion.[8][9]

By 1995, the chain had grown to 95 restaurants in Western Canada with sales in excess of $110 million (CAD). Over the many years, the restaurants had become a success, more sports bars had been established as an integral part of the business.

In 1997, Mark Pacinda was hired to attempt a further expansion into Eastern Canada. A regional office and restaurant were opened in Mississauga in 1997, followed by another restaurant in Ottawa in September 1998.[8] The company later opened another regional office in Laval, Quebec, in April 2004. As of December 2023, there are 372 Boston Pizza restaurants in Canada, and over 50 Boston's restaurants in the U.S. and Mexico.[1][10]

Boston's

Boston's chain logo used in the United States and Mexico

Boston's is the U.S. and Mexican version of the Boston Pizza franchise. In 1998, a U.S. headquarters was set up in Dallas, Texas. The Boston Pizza name was changed to Boston's The Gourmet Pizza, Restaurant and Sports Bar that same year. Boston's had over 30 stores in the U.S. and 22 in Mexico.[1][10]

Promotional branding

As part of an advertising campaign during the first round of the 2011 Stanley Cup playoffs, when the Boston Bruins played the Montreal Canadiens, the company temporarily rebranded its Montreal locations as "Montreal Pizza".[11][12] In the final round of the playoffs, when the Bruins played the Vancouver Canucks, the company temporarily rebranded its British Columbia locations as "Vancouver Pizza".[11][12][13]

Trademark dispute

In 2002, Boston Pizza commenced a lawsuit against Boston Market in the Federal Court of Canada over the trademark use of the word "Boston" in Canada.[14] In its defence, Boston Market alleged that Boston Pizza's trademarks were invalid because they described a style of pizza from a specific area.[15] The dispute continued after Boston Market ceased operations in Canada in 2004.[16] The parties settled the dispute in 2008 under an agreement that Boston Market would not use the words "Boston" or "Boston Market" in Canada for five years for restaurants or any food or drink products (other than pre-packaged food products, but not including pizza and lasagna). Boston Market also agreed that it would not challenge Boston Pizza's use in Canada of any trademark that uses the words "Boston" or "Boston Pizza" (with certain exceptions).[17][18]

See also

References

  1. ^ a b c d Annual Report 2023 (PDF), Boston Pizza Royalties Income Fund, February 2024, archived from the original (PDF) on 4 July 2024
  2. ^ "Boston Pizza Westmount | Family Restaurant and Sports Bar". bostonpizza.com. Retrieved 2024-07-16.
  3. ^ https://www.bpincomefund.com/stock/default.aspx. {{cite web}}: External link in |last= (help); Missing or empty |title= (help); Missing or empty |url= (help)
  4. ^ "MyBP Loyalty Program | Boston Pizza". bostonpizza.com. Retrieved 2024-07-16.
  5. ^ "MyBP Terms and Conditions | Boston Pizza". bostonpizza.com. Retrieved 2024-07-16.
  6. ^ a b Sadava, Mike (2 March 2012). "Origins of Edmonton Chain Restaurants". Edify Edmonton. Odvod Publishing. Archived from the original on 5 July 2024. Retrieved 17 February 2021.
  7. ^ Fries, Joe (24 July 2015). "Boston Pizza franchise built from Penticton". The Daily Courier. Archived from the original on 4 July 2024. Retrieved 4 July 2024.
  8. ^ a b c O'Kane, Josh (23 May 2013). "Boston Pizza rebounds after crash-and-burn expansion effort". The Globe and Mail. Archived from the original on 3 April 2016. Retrieved 4 July 2024.
  9. ^ "Breaking out: How Boston Pizza ceased to be a western brand". Financial Post. 19 February 2013. Archived from the original on 5 July 2024. Retrieved 5 July 2024.
  10. ^ a b "Acerca de Boston's" [About Boston's]. Boston's Mexico (in Spanish). Archived from the original on 4 December 2023. Retrieved 4 July 2024.
  11. ^ a b Dhillon, Sunny (29 May 2011). "Vancouver Pizza: A winning brand". The Globe and Mail. Archived from the original on 5 July 2024. Retrieved 5 July 2024.
  12. ^ a b Horn, Jennifer (3 June 2011). "That's Vancouver Pizza to you". Media in Canada. Archived from the original on 29 July 2014. Retrieved 4 July 2024.
  13. ^ Ng, Jennifer (28 May 2011). "Brilliant marketing: How Boston Pizza became Vancouver Pizza". Vancouver Sun. Archived from the original on 4 July 2024. Retrieved 4 July 2024.
  14. ^ "Boston Pizza battles Boston Market over name rights in Canada". Pizza Marketplace. 11 October 2002. Archived from the original on 28 September 2011. Retrieved 28 May 2011.
  15. ^ Smith, Charlie (17 March 2005). "Pizza chain battles McDonald's over name". The Georgia Straight. Archived from the original on 5 July 2024. Retrieved 28 May 2011.
  16. ^ "Boston Pizza settles dispute with Boston Market over the name Boston". Welland Tribune. 2008. Archived from the original on 27 July 2011. Retrieved 28 May 2011.
  17. ^ "Boston Pizza settles name dispute with Boston Market". SaltWire. 2 July 2010. Archived from the original on 4 July 2024. Retrieved 4 July 2024.
  18. ^ "Boston Pizza Royalties Income Fund and Boston Pizza International Inc. announce second quarter sales results and July distribution to unitholders" (PDF). Boston Pizza. 7 August 2008. p. 12. Archived from the original (PDF) on 18 January 2022. Retrieved 4 July 2024.
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