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{{Short description|Online collaboration service from Google}}
{{multiple issues|
{{Underlinked|date=November 2013}}
{{More footnotes|date=November 2013}}
{{More footnotes|date=November 2013}}
{{Use mdy dates|date=May 2022}}
⚫
{{Infobox website
⚫
| name = Helpouts by Google
⚫
| logo = Google-helpouts.png
⚫
| logo_size = 128
⚫
| url = {{URL|https://helpouts.google.com/}}
⚫
| commercial = Yes
⚫
| type = Marketplace
⚫
| language = English
⚫
| registration = Closed as of April 20, 2015
⚫
| owner = Google Inc.
⚫
| current_status = Closed, April 20, 2015
⚫
| launch_date = 2013
}}
}}


⚫
'''Google Helpouts''' was an online collaboration service from [[Google]] which launched in November 2013 and allowed users to share their expertise through live video and provide real-time help from their computers or mobile devices. As of April 20, 2015, Google closed Google Helpouts.<ref>[http://googleblog.blogspot.in/2013/11/introducing-helpouts-help-when-you-need.html Official Blog: Introducing Helpouts: Help when you need it over live video]. Googleblog.blogspot.in. Retrieved on November 5, 2013.</ref>
⚫
{{Infobox Website
⚫
| name = Helpouts by Google
| title = Helpouts by Google
⚫
| logo = [[File:Google-helpouts.png|128px|Logo of Hangouts]]
⚫
| url = [https://helpouts.google.com/ helpouts.google.com]
⚫
| slogan =
⚫
| commercial = Yes
⚫
| type = Marketplace
⚫
| language = English
⚫
| registration = Closed as of April 9th
⚫
| owner = Google inc
| Status = Closed
⚫
| launch date = 2013
⚫
| shut down = April 20, 2015
}}

⚫
'''Google Helpouts''' was an online collaboration service from [[Google]] which launched in November 2013 and allowed users to share their expertise through live video and provide real-time help from their computers or mobile devices. As of April 20, 2015, Google closed Google Helpouts.<ref>[http://googleblog.blogspot.in/2013/11/introducing-helpouts-help-when-you-need.html Official Blog: Introducing Helpouts: Help when you need it over live video]. Googleblog.blogspot.in. Retrieved on 2013-11-05.</ref>


==Operation==
==Operation==
People offering help through Helpouts, called 'providers', can be large, medium, or small companies as well as individuals. Providers must be a native English speaker and a resident of U.S., Canada, Ireland, U.K., Australia or New Zealand. Providers create and maintain listings that explain what they offer, their qualifications, their prices, and their schedules. Every listing has a link to the provider’s Helpouts calendar. Providers must pass Google's screening process to qualify.
People offering help through Helpouts, called "providers," could be companies or individuals. Providers were required to be native English speakers and a resident of U.S., Canada, Ireland, U.K., Australia or New Zealand. They created and maintained listings that explained what they offered, their qualifications, prices, and schedules. Providers were required to pass Google's screening process to qualify.

Helpouts handled scheduling based on user availability all by itself.

⚫
Once a Helpout was scheduled, it could automatically be added to users' [[Google Calendar]], and users can also choose whether they wish to be notified through email or SMS.


⚫
Every listing had a link to the provider's Helpouts calendar. Once a Helpout was scheduled, it could automatically be added to users' [[Google Calendar]], and users could choose whether they wish to be notified through email or SMS.
==Payments and pricing==


All payments were done through [[Google Wallet]]. Prices were set by the providers, based on either a per minute or per Helpout session. At the end of each Helpout, users were asked to write a review. Helpouts offered a money-back guarantee. If a user was not satisfied with a Helpout, the user could apply for a refund within 72 hours from the end of their session. [[Google]] had a cancellation policy that stated that some providers may have a cancellation fee.<ref>{{cite web|author=Helpouts |url=https://support.google.com/helpouts/answer/3423675?p=desktop_cancel&rd=1 |title=Cancellations - Helpouts Help |publisher=Google Inc. |date= |accessdate=November 15, 2013}}</ref> In those cases customers were required to call in 24 hours prior to the session to avoid the fee, which was either 50% of the fixed session price or five times the per-minute rate.
All payments were done through [[Google Wallet]].
There was two kinds of pricings based on either a per minute or per Helpout session. Prices were set by the providers. Some providers offered both options at the same time, leaving it up to a user to decide which one is best for them. At the end of each Helpout, users were asked to write a review.


On April 20, 2015, Google officially shut down Helpouts stating that the service hadn't, "grown at the pace we had expected."<ref name=faq>{{cite web|title=Google Helpouts Help|url=https://support.google.com/helpouts|publisher=Google Inc.|accessdate=May 6, 2015}}</ref><ref name=opam>{{cite web|last1=Opam|first1=Kwame|title=Google is shutting down live lesson marketplace Helpouts in April|url=https://www.theverge.com/2015/2/15/8039801/google-helpouts-shutdown-april-20|website=[[The Verge]]|date=February 15, 2015 |accessdate=May 6, 2015}}</ref>
Helpouts offered a money-back guarantee. If a user was not satisfied with a Helpout, he/she could apply for a refund within 72 hours at the end of there helpout.
[[Google]] had a cancellation policy that states that some providers may or may not have a cancellation fee.<ref>{{cite web|author=Helpouts |url=https://support.google.com/helpouts/answer/3423675?p=desktop_cancel&rd=1 |title=Cancellations - Helpouts Help |publisher=Support.google.com |date= |accessdate=2013-11-15}}</ref> However if they do customers must call in 24 hours prior to the session to avoid the fee. If they do not they will be charged 50% of their session price if it was for a fixed amount of time. If it was by the minute the customer will be charged 5 times the rate.


==Categories==
==Categories==
Helpouts categorizes help into the following categories:
Helpouts categorizes help into the following categories:
* Art & Music
* [[Art]] & [[Music]]
* Computers & Electronics
* [[Computers]] & [[Electronics]]
* Cooking
* [[Cooking]]
* Education & Careers
* [[Education]] & [[Careers]]
* Fashion & Beauty
* [[Fashion]] & [[Beauty]]
* Fitness & Nutrition
* [[Physical fitness|Fitness]] & [[Nutrition]]
* Health
* [[Health]]
* [[Home]] & [[Garden]]<ref name=vest>{{cite web|last1=Vest|first1=Jeremy|title=Google Helpouts: Video Training from Experts|url=http://www.learningsolutionsmag.com/articles/1309/google-helpouts-video-training-from-experts|website=Learning Solutions Magazine|accessdate=May 6, 2015|date=November 21, 2013 |archive-url=https://web.archive.org/web/20131215110639/http://www.learningsolutionsmag.com/articles/1309/google-helpouts-video-training-from-experts |archive-date=December 15, 2013}}</ref>
* Home & Garden


==Citations==
==Citations==
Line 52: Line 42:


==References==
==References==
* [http://www.indianexpress.com/news/google-offers-live-video-chats-with-experts-through-helpouts-service/1191100/ Google offers live video chats with experts through Helpouts service]. Indian Express. Retrieved on 2013-11-05.
* [http://www.indianexpress.com/news/google-offers-live-video-chats-with-experts-through-helpouts-service/1191100/ "Google offers live video chats with experts through Helpouts service"]. ''[[The Indian Express]]''. Retrieved November 5, 2013.
* [http://techland.time.com/2013/11/05/google-helpouts-promises-real-help-from-real-people-in-real-time/ Google Helpouts Promises ‘Real Help from Real People in Real Time’ — for a Price | TIME.com]. Techland.time.com. Retrieved on 2013-11-05.
* [http://techland.time.com/2013/11/05/google-helpouts-promises-real-help-from-real-people-in-real-time/ "Google Helpouts Promises 'Real Help from Real People in Real Time' — for a Price"]. ''[[Time (magazine)|Time]]''. Retrieved November 5, 2013.
* [http://www.pcworld.com/article/2060860/google-introduces-helpouts-a-new-way-to-get-help-over-video.html Google introduces Helpouts to connect experts with advice-seekers via video]. PCWorld (2013-10-31). Retrieved on 2013-11-05.
* [http://www.pcworld.com/article/2060860/google-introduces-helpouts-a-new-way-to-get-help-over-video.html "Google introduces Helpouts to connect experts with advice-seekers via video"]. ''[[PC World]]'' (October 31, 2013). Retrieved May 11, 2013.
* [http://blogs.computerworld.com/cloud-computing/23081/google-helpouts-will-change-world-or-not-itbwcw Google Helpouts will change the world (or not) | Computerworld Blogs]. Blogs.computerworld.com. Retrieved on 2013-11-05.
* [http://blogs.computerworld.com/cloud-computing/23081/google-helpouts-will-change-world-or-not-itbwcw "Google Helpouts will change the world (or not)"]. ''[[Computerworld]]''. Retrieved May 11, 2013.
* [http://www.theguardian.com/technology/2013/nov/05/google-launches-helpout-for-paid-live-video-chat Google launches Helpouts: paid live video chats with experts | Technology]. theguardian.com. Retrieved on 2013-11-05.
* [https://www.theguardian.com/technology/2013/nov/05/google-launches-helpout-for-paid-live-video-chat "Google launches Helpouts: paid live video chats with experts"]. ''[[The Guardian]]''. Retrieved May 11, 2013.
* [http://techcrunch.com/2013/11/04/google-launches-helpouts-paid-video-chats-with-experts-to-address-whatever-is-bothering-you-right-now/ Google Launches Helpouts, Paid Video Chats With Experts To Address Whatever Is Bothering You Right Now]. TechCrunch (2013-07-24). Retrieved on 2013-11-05.
* [https://techcrunch.com/2013/11/04/google-launches-helpouts-paid-video-chats-with-experts-to-address-whatever-is-bothering-you-right-now/ "Google Launches Helpouts, Paid Video Chats With Experts To Address Whatever Is Bothering You Right Now"]. [[TechCrunch]] (July 24, 2013). Retrieved May 11, 2013.
* [http://mashable.com/2013/11/05/google-helpouts-brief/ Google Helpouts and Other News You Need to Know]. Mashable.com (2011-11-18). Retrieved on 2013-11-05.
* [http://mashable.com/2013/11/05/google-helpouts-brief/ "Google Helpouts and Other News You Need to Know"]. [[Mashable]] (November 18, 2011). Retrieved May 11, 2013.
* [http://readwrite.com/2013/11/05/google-helpouts-offer-one-on-one-expert-help Google Helpouts Offer One-On-One Expert Help – ReadWrite]. Readwrite.com. Retrieved on 2013-11-05.
* [http://readwrite.com/2013/11/05/google-helpouts-offer-one-on-one-expert-help "Google Helpouts Offer One-On-One Expert Help"]. [[ReadWrite]]. Retrieved May 11, 2013.
* [http://lifehacker.com/google-helpouts-connects-you-with-experts-via-video-cha-1458682999 Google Helpouts Connects You With Experts via Video Chat]. Lifehacker.com. Retrieved on 2013-11-05.
* [http://lifehacker.com/google-helpouts-connects-you-with-experts-via-video-cha-1458682999 "Google Helpouts Connects You With Experts via Video Chat"]. ''[[Lifehacker]]''. Retrieved May 11, 2013.
* [http://gizmodo.com/google-helpouts-is-here-to-help-you-with-basically-anyt-1458601351 Google Helpouts Is Here to Help You With Basically Anything]. Gizmodo.com. Retrieved on 2013-11-05.
* [https://gizmodo.com/google-helpouts-is-here-to-help-you-with-basically-anyt-1458601351 "Google Helpouts Is Here to Help You With Basically Anything"]. ''[[Gizmodo]]''. Retrieved May 11, 2013.
* {{cite web|url=http://www.theregister.co.uk/2013/11/05/google_helpouts/ |title=Google Helpout live vids: Helping you help us help ourselves, says web giant |publisher=[[The Register]] |date=2013-11-05}}
* {{cite web|url=https://www.theregister.co.uk/2013/11/05/google_helpouts/ |title=Google Helpout live vids: Helping you help us help ourselves, says web giant |work=[[The Register]] |date=November 5, 2013}}
* {{cite web|url=http://www.avilpage.com/2013/11/avil-page-3-google-helpouts-india.html |title=Google Helpouts India - Invitation Code & Review |date=2013-11-08}}


[[Category:Collaborative software]]
[[Category:Collaborative software]]
[[Category:Google services]]
[[Category:Discontinued Google services|Helpouts]]

Latest revision as of 23:25, 3 April 2023

Helpouts by Google
Type of site
Marketplace
Available inEnglish
OwnerGoogle Inc.
URLhelpouts.google.com
CommercialYes
RegistrationClosed as of April 20, 2015
Launched2013
Current statusClosed, April 20, 2015

Google Helpouts was an online collaboration service from Google which launched in November 2013 and allowed users to share their expertise through live video and provide real-time help from their computers or mobile devices. As of April 20, 2015, Google closed Google Helpouts.[1]

Operation[edit]

People offering help through Helpouts, called "providers," could be companies or individuals. Providers were required to be native English speakers and a resident of U.S., Canada, Ireland, U.K., Australia or New Zealand. They created and maintained listings that explained what they offered, their qualifications, prices, and schedules. Providers were required to pass Google's screening process to qualify.

Every listing had a link to the provider's Helpouts calendar. Once a Helpout was scheduled, it could automatically be added to users' Google Calendar, and users could choose whether they wish to be notified through email or SMS.

All payments were done through Google Wallet. Prices were set by the providers, based on either a per minute or per Helpout session. At the end of each Helpout, users were asked to write a review. Helpouts offered a money-back guarantee. If a user was not satisfied with a Helpout, the user could apply for a refund within 72 hours from the end of their session. Google had a cancellation policy that stated that some providers may have a cancellation fee.[2] In those cases customers were required to call in 24 hours prior to the session to avoid the fee, which was either 50% of the fixed session price or five times the per-minute rate.

On April 20, 2015, Google officially shut down Helpouts stating that the service hadn't, "grown at the pace we had expected."[3][4]

Categories[edit]

Helpouts categorizes help into the following categories:

Citations[edit]

  1. ^ Official Blog: Introducing Helpouts: Help when you need it over live video. Googleblog.blogspot.in. Retrieved on November 5, 2013.
  2. ^ Helpouts. "Cancellations - Helpouts Help". Google Inc. Retrieved November 15, 2013.
  3. ^ "Google Helpouts Help". Google Inc. Retrieved May 6, 2015.
  4. ^ Opam, Kwame (February 15, 2015). "Google is shutting down live lesson marketplace Helpouts in April". The Verge. Retrieved May 6, 2015.
  5. ^ Vest, Jeremy (November 21, 2013). "Google Helpouts: Video Training from Experts". Learning Solutions Magazine. Archived from the original on December 15, 2013. Retrieved May 6, 2015.

References[edit]

Retrieved from "https://en.wikipedia.org/w/index.php?title=Google_Helpouts&oldid=1148077745"