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Line 1: {{short description\|Public service counter in a library}} {{Self -reference\|For the Wikipedia reference desk, see [[Wikipedia:Reference desk]].<!-- If this is not Wikipedia, please remove this notice, or adapt it to this website as it was copied from Wikipedia. -->}} {{more footnotes needed\|date=August 2014}} [[Image:Historylink Ballardlib03.JPG\|thumb\|right\|Librarian, [[Ballard Carnegie Library]], [[Seattle, Washington]] {{circa\|1907}}]] {{Wikiversity}} ▼ {{Wikiversity\|Reference Service In Library}}▼ The '''reference desk''' or '''information desk''' of a [[library]] is a public service counter where professional [[librarian]]s provide library users with direction to library materials, advice on library collections and services, and expertise on multiple kinds of information from multiple sources.<ref>{{Cite journal \|last=Masuchika \|first=Glenn \|date=2013-10-01 \|title=The Reference Desk, Points-of-Sale, and the Building of Loyalty: Applications of Customer Relationship Management Techniques to Library Marketing \|url=https://doi.org/10.1080/02763877.2013.806236 \|journal=The Reference Librarian \|volume=54 \|issue=4 \|pages=320–331 \|doi=10.1080/02763877.2013.806236 \|s2cid=58648945 \|issn=0276-3877}}</ref> Line 18 ⟶ 16: One of the earliest proponents of references services was [[Samuel Swett Green]]. He wrote an article titled "Personal Relations Between Librarians and Readers" which had a large impact on the future of reference services.<ref name="Evolution of Library Reference" /> Utor (2008) defined reference services as a direct personal assistance to readers seeking information through direct contact between the reference librarian and the user. Reference desks changed dramatically with the emergence of [[information technology]]. During the 2020 pandemic, there was a surge of virtual information desks. It has been found that chat, email, and web conferencing formats have become adequate substitutions for in-person conversations.<ref>{{Cite journal \|last=Buss \|first=Stephen P. \|date=October 2016~~-10~~ \|title=Do We Still Need Reference Services in the Age of Google and Wikipedia? \|url=http://www.tandfonline.com/doi/full/10.1080/02763877.2015.1134377 \|journal=The Reference Librarian \|language=en \|volume=57 \|issue=4 \|pages=265–271 \|doi=10.1080/02763877.2015.1134377 \|issn=0276-3877}}</ref>. AI chatbots are also being used in academic libraries to address typical information inquiries, although their use is still being tested<ref>{{Cite journal \|last=Rodriguez \|first=Sharesly \|last2=Mune \|first2=Christina \|date=2022-01-01 \|title=Uncoding library chatbots: deploying a new virtual reference tool at the San Jose State University library \|url=https://doi.org/10.1108/RSR-05-2022-0020 \|journal=Reference Services Review \|volume=50 \|issue=3/4 \|pages=392–405 \|doi=10.1108/RSR-05-2022-0020 \|issn=0090-7324}}</ref> ==Resources== Line 67 ⟶ 65: ==External links== ▲{{Wikiversity\|Reference Service In Library}} ▲{{Wikiversity}} [http://ucla245.pbwiki.com/ UCLA DIS 245 "Info Access" Wiki on Reference Services, edited by John V. Richardson Jr. and Debbie Weismann] [http://www.cilip.org.uk/publications/updatemagazine/archive/archive2005/june/chan.htm 24 Hour Reference Service article by Ben Chan]

Reference desk: Difference between revisions