Salesforce
Collaborate across sales and service teams with the new Salesforce for Slack app!
Support for custom objects across Sales Cloud and Service Cloud, in both Classic and Lightning experiences.
Teams can now:Stay in the know
Customize your public or private channels to notify you or your team about new and updated records, like when an opportunity stage changes or a quote is approved.Keep everyone on track
Use /salesforce [search terms] to find and preview all standard and custom Salesforce objects, all without leaving Slack.Extend collaboration across sales and service
Easily send Salesforce records directly to Slack channels, and link key customer interactions and internal conversations with related Salesforce records.
Please Note This app requires access to the Salesforce API (Professional, Enterprise, Unlimited or Developer Edition). To take full advantage of the Salesforce integration, install the Salesforce companion app.
Support for custom objects across Sales Cloud and Service Cloud, in both Classic and Lightning experiences.
Teams can now:Stay in the know
Customize your public or private channels to notify you or your team about new and updated records, like when an opportunity stage changes or a quote is approved.Keep everyone on track
Use /salesforce [search terms] to find and preview all standard and custom Salesforce objects, all without leaving Slack.Extend collaboration across sales and service
Easily send Salesforce records directly to Slack channels, and link key customer interactions and internal conversations with related Salesforce records.
Please Note This app requires access to the Salesforce API (Professional, Enterprise, Unlimited or Developer Edition). To take full advantage of the Salesforce integration, install the Salesforce companion app.
Permissions
Salesforce will be able to view:
Salesforce will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Slack
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Customers can choose their retention settings directly through their workspace. The default retention setting for Customer Data is to keep everything for as long as the workspace exists.
Data archiving and removal policy
Upon customer deletion, Slack deletes customer data from our production environments within 24 hours and backups are deleted within 14 days.
Data storage policy
Customer Data is stored redundantly at multiple locations in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly. The Operations team is alerted in case of a failure with this system. Backups are fully tested at least every 90 days to confirm that our processes and tools work as expected.
Data center location(s)
United States, France, Japan, Australia, Canada, UK
Data hosting details
Cloud Storage
Data hosting company
See subprocessor page: https://slack.com/slack-subprocessors
App/service has sub-processors
yes
Guidelines for sub-processors
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
ISO/IEC-27017 attestation
ISO/IEC-27018 attestation
CSA Star level
Privacy Shield notice
GDPR commitment
Data deletion request procedure
See our help center article for a detailed description: https://slack.com/help/articles/360000360443-delete-profile-information-from-slack
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, Google
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
feedback@slack.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
yes
Uses token rotation
no