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<label class=" required control-label cf_category_1_551112-label " for="helpdesk_ticket_cf_category_1_551112">I need help with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_1_551112_25000079450" name="helpdesk_ticket[custom_field][cf_category_1_551112]"><option value="">...</option> <option value="General">General</option> <option value="My Products">My Products</option> <option value="My Retailers & UPCs">My Retailers & UPCs</option> <option value="My Ingredients">My Ingredients</option> <option value="My Account">My Account</option> <option value="My Subscription">My Subscription</option> <option value="My Billing/Payments">My Billing/Payments</option> <option value="My Agency Service (Bronze/Silver/Gold)">My Agency Service (Bronze/Silver/Gold)</option> <option value="Supply Chain Network">Supply Chain Network</option> <option value="Administrative (Internal Use Only)">Administrative (Internal Use Only)</option></select><div class="level_2"><label class="required">Additional Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_2_551112_25000079450" name="helpdesk_ticket[custom_field][cf_category_2_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail (Pick option best describing your need)</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_problem_statement_551112_25000079450" name="helpdesk_ticket[custom_field][cf_problem_statement_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category_1_551112_25000079450').nested_select_tag({"data_tree":[["General","General",[["Overview","Overview",[["Welcome to WERCSmart","Welcome to WERCSmart"],["What is WERCSmart?","What is WERCSmart?"],["Welcome to WERCSmart - eBook","Welcome to WERCSmart - eBook"],["Benefits of Using WERCSmart","Benefits of Using WERCSmart"],["How Retailers use your product data results","How Retailers use your product data results"],["Is my product in-scope for retailers?","Is my product in-scope for retailers?"],["What if my product is DSV (Direct Ship Vendor)?","What if my product is DSV (Direct Ship Vendor)?"],["What are permission-based data tiers?","What are permission-based data tiers?"]]],["Training & Assistance","Training & Assistance",[["How do I contact WERCSmart for support and training?","How do I contact WERCSmart for support and training?"],["I want an introduction to WERCSmart","I want an introduction to WERCSmart"],["Best practices for a successful WERCSmart registration","Best practices for a successful WERCSmart registration"],["How do I setup and manage my WERCSmart account?","How do I setup and manage my WERCSmart account?"],["What to prepare for your product registration","What to prepare for your product registration"],["Can someone register my products for me?","Can someone register my products for me?"],["How do I register a product?","How do I register a product?"],["What are the WERCSmart Product Categories?","What are the WERCSmart Product Categories?"]]],["Pricing","Pricing",[["What are the WERCSmart Subscription Plans?","What are the WERCSmart Subscription Plans?"],["WERCSmart Price List Effective January 2023","WERCSmart Price List Effective January 2023"],["WERCSmart Price List Effective February 2024","WERCSmart Price List Effective February 2024"]]],["Website","Website",[["Feature Request","Feature Request"],["Website Bug/Issue/Error","Website Bug/Issue/Error"]]]]],["My Products","My Products",[["Product Details (Product Name, Product Type, Physical/Chemical Data)","Product Details (Product Name, Product Type, Physical/Chemical Data)",[["I need to change my product name.","I need to change my product name."],["I need to change my product type/recommended use.","I need to change my product type/recommended use."],["What Product Type should I choose?","What Product Type should I choose?"],["The physical state options do not match my product.","The physical state options do not match my product."],["I need to update my physical state.","I need to update my physical state."],["I cannot upload a document in my product registration.","I cannot upload a document in my product registration."],["What is a product label?","What is a product label?"],["Why is the Flash Point being required?","Why is the Flash Point being required?"],["What is a Private Label and what are the requirements?","What is a Private Label and what are the requirements?"],["How do I add my brand or product line?","How do I add my brand or product line?"],["How do I update my product?","How do I update my product?"],["Why do I see an auto-recertification message?","Why do I see an auto-recertification message?"],["Why is my product classified as Hazardous?","Why is my product classified as Hazardous?"],["I need data changed not listed above","I need data changed not listed above"]]],["Registration Management","Registration Management",[["I would like to request an expedited product assessment.","I would like to request an expedited product assessment."],["How do I clear my cart?","How do I clear my cart?"],["How do I submit or accept a distributor request?","How do I submit or accept a distributor request?"],["How do I copy a product from an existing product registration?","How do I copy a product from an existing product registration?"],["How do I Reset my Suspension?","How do I Reset my Suspension?"],["How do I Discontinue or Obsolete a Product?","How do I Discontinue or Obsolete a Product?"],["My product needs My Attention (Red) what do I do next?","My product needs My Attention (Red) what do I do next?"]]],["Regulatory Documents","Regulatory Documents",[["How do I update my company name and address on my Authored SDS?","How do I update my company name and address on my Authored SDS?"],["How do I obtain a dual language document for a battery?","How do I obtain a dual language document for a battery?"]]],["Battery/Battery Containing Product","Battery/Battery Containing Product",[["I cannot find my battery for my battery-containing product.","I cannot find my battery for my battery-containing product."]]],["Transportation","Transportation",[["How do I know if my product is Regulated for Transport?","How do I know if my product is Regulated for Transport?"],["My product was suspended due to Marine Pollutant data (SDS or WERCSmart).","My product was suspended due to Marine Pollutant data (SDS or WERCSmart)."],["How do I add my packaging type?","How do I add my packaging type?"]]],["Kits","Kits",[["What is a Kit registration?","What is a Kit registration?"],["How do I create a Kit registration?","How do I create a Kit registration?"]]],["Pesticide","Pesticide",[["How do I resolve a pesticide update?","How do I resolve a pesticide update?"],["What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?","What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?"]]],["VOC","VOC",[["What is VOC?","What is VOC?"],["I need help calculating VOC","I need help calculating VOC"],["I need to confirm VOC values","I need to confirm VOC values"]]]]],["My Retailers & UPCs","My Retailers & UPCs",[["Status in WERCSmart","Status in WERCSmart",[["What is the status of my product?","What is the status of my product?"]]],["Retailer Specific Information","Retailer Specific Information",[["How do I obtain or add/manage a Vendor (Supplier) ID number","How do I obtain or add/manage a Vendor (Supplier) ID number"],["How do I update my Data Tier Consent?","How do I update my Data Tier Consent?"],["Retailer cannot see my information.","Retailer cannot see my information."],["How Do I Replace My Active Supplier ID?","How Do I Replace My Active Supplier ID?"],["What retailers are associated to my products?","What retailers are associated to my products?"]]],["UPC Management","UPC Management",[["How do I add a UPC and/or a Retailer to an existing product registration?","How do I add a UPC and/or a Retailer to an existing product registration?"],["I am receiving an error message when I add my UPC.","I am receiving an error message when I add my UPC."],["How do I edit a UPC on an existing product registration?","How do I edit a UPC on an existing product registration?"],["How do I Remove a UPC and/or Retailer from a product registration?","How do I Remove a UPC and/or Retailer from a product registration?"],["How do I bulk upload UPCs?","How do I bulk upload UPCs?"],["I need help with a duplicate UPC","I need help with a duplicate UPC"]]]]],["My Ingredients","My Ingredients",[["Ingredient Entry","Ingredient Entry",[["How do I add to My Ingredient Library?","How do I add to My Ingredient Library?"],["I cannot find my ingredient in WERCSmart","I cannot find my ingredient in WERCSmart"],["What if my ingredients do not total 100%?","What if my ingredients do not total 100%?"],["When should I check publicly disclosed or trade secret?","When should I check publicly disclosed or trade secret?"]]],["Third Party Ingredient","Third Party Ingredient",[["How do I create a third party registration?","How do I create a third party registration?"],["How do I add a Third Party Formulation to my product registration?","How do I add a Third Party Formulation to my product registration?"]]]]],["My Account","My Account",[["Account Security/Password Reset","Account Security/Password Reset",[["I need to reset my password.","I need to reset my password."],["How do I update my security questions?","How do I update my security questions?"]]],["Company Information","Company Information",[["How do I update my company name and address?","How do I update my company name and address?"]]],["Users/Admin Management","Users/Admin Management",[["How do I add/remove a user or administrator?","How do I add/remove a user or administrator?"],["What if all Admins have left the company?","What if all Admins have left the company?"]]],["Account Locked","Account Locked",[["Why is my account locked?","Why is my account locked?"],["How do I reinstate my account?","How do I reinstate my account?"]]],["My Reports/Queries","My Reports/Queries",[["What Reports are available to me?","What Reports are available to me?"],["I need data that is not available in My Reports","I need data that is not available in My Reports"]]],["Account Merger/Separation/Division","Account Merger/Separation/Division",[["I need to merge or consolidate separate WERCSmart accounts","I need to merge or consolidate separate WERCSmart accounts"],["I need to add a division to my primary company account","I need to add a division to my primary company account"]]],["Notifications","Notifications",[["I did not receive a notification.","I did not receive a notification."]]]]],["My Subscription","My Subscription",[["Subscription Management","Subscription Management",[["How do I enroll?","How do I enroll?"],["How do I choose a subscription?","How do I choose a subscription?"],["How do I update my subscription level?","How do I update my subscription level?"],["How do I upgrade my product tier/subscription level?","How do I upgrade my product tier/subscription level?"],["I need pricing for more than 300 products","I need pricing for more than 300 products"]]],["Renewal","Renewal",[["I renewed but am unable to access/login","I renewed but am unable to access/login"]]]]],["My Billing/Payments","My Billing/Payments",[["Invoices","Invoices",[["How do I obtain my invoice?","How do I obtain my invoice?"],["How do I pay my invoice?","How do I pay my invoice?"],["How do I update my billing information?","How do I update my billing information?"]]],["Payment Management","Payment Management",[["Has my payment been received by UL WERCSmart?","Has my payment been received by UL WERCSmart?"],["What Payment methods are available for my WERCSmart Subscription?","What Payment methods are available for my WERCSmart Subscription?"],["How do I update my payment method in WERCSmart?","How do I update my payment method in WERCSmart?"],["I am receiving an error message when selecting a Payment Method.","I am receiving an error message when selecting a Payment Method."]]],["Third Party Vendor Software documentation/Security Questionaire","Third Party Vendor Software documentation/Security Questionaire",[["I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire","I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire"]]]]],["My Agency Service (Bronze/Silver/Gold)","My Agency Service (Bronze/Silver/Gold)",[["User/Admin Change","User/Admin Change",[]],["Billing/Payment","Billing/Payment",[]],["Merger/Acquisition","Merger/Acquisition",[]],["Password Reset","Password Reset",[]],["Subscription Change","Subscription Change",[]],["Request for Expedited Assessment","Request for Expedited Assessment",[]],["Catalog Cleanup","Catalog Cleanup",[]],["Product Ingredient Requests","Product Ingredient Requests",[]],["Product Packaging Creation/Updates","Product Packaging Creation/Updates",[]],["Product Recertification/Suspensions","Product Recertification/Suspensions",[]],["Product Registration","Product Registration",[]],["Product SDS/Label Change","Product SDS/Label Change",[]],["UPC Add/Forwarding","UPC Add/Forwarding",[]],["UPC Removal","UPC Removal",[]],["Welcome to Agency","Welcome to Agency",[]],["Salutation/Quarterly Check-in","Salutation/Quarterly Check-in",[]],["Data Tier Consent","Data Tier Consent",[]],["Supplier ID","Supplier ID",[]],["Other/Misc","Other/Misc",[]]]],["Supply Chain Network","Supply Chain Network",[]],["Administrative (Internal Use Only)","Administrative (Internal Use Only)",[["Abandoned Call/Chat","Abandoned Call/Chat",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000079450","subcategory_id":"helpdesk_ticket_custom_field_cf_category_2_551112_25000079450","item_id":"helpdesk_ticket_custom_field_cf_problem_statement_551112_25000079450"}); //]]> </script> </div>
<label class=" required control-label cf_category_1_551112-label " for="helpdesk_ticket_cf_category_1_551112">I need help with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_1_551112_25000079451" name="helpdesk_ticket[custom_field][cf_category_1_551112]"><option value="">...</option> <option value="General">General</option> <option value="My Products">My Products</option> <option value="My Retailers & UPCs">My Retailers & UPCs</option> <option value="My Ingredients">My Ingredients</option> <option value="My Account">My Account</option> <option value="My Subscription">My Subscription</option> <option value="My Billing/Payments">My Billing/Payments</option> <option value="My Agency Service (Bronze/Silver/Gold)">My Agency Service (Bronze/Silver/Gold)</option> <option value="Supply Chain Network">Supply Chain Network</option> <option value="Administrative (Internal Use Only)">Administrative (Internal Use Only)</option></select><div class="level_2"><label class="required">Additional Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_2_551112_25000079451" name="helpdesk_ticket[custom_field][cf_category_2_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail (Pick option best describing your need)</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_problem_statement_551112_25000079451" name="helpdesk_ticket[custom_field][cf_problem_statement_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category_1_551112_25000079451').nested_select_tag({"data_tree":[["General","General",[["Overview","Overview",[["Welcome to WERCSmart","Welcome to WERCSmart"],["What is WERCSmart?","What is WERCSmart?"],["Welcome to WERCSmart - eBook","Welcome to WERCSmart - eBook"],["Benefits of Using WERCSmart","Benefits of Using WERCSmart"],["How Retailers use your product data results","How Retailers use your product data results"],["Is my product in-scope for retailers?","Is my product in-scope for retailers?"],["What if my product is DSV (Direct Ship Vendor)?","What if my product is DSV (Direct Ship Vendor)?"],["What are permission-based data tiers?","What are permission-based data tiers?"]]],["Training & Assistance","Training & Assistance",[["How do I contact WERCSmart for support and training?","How do I contact WERCSmart for support and training?"],["I want an introduction to WERCSmart","I want an introduction to WERCSmart"],["Best practices for a successful WERCSmart registration","Best practices for a successful WERCSmart registration"],["How do I setup and manage my WERCSmart account?","How do I setup and manage my WERCSmart account?"],["What to prepare for your product registration","What to prepare for your product registration"],["Can someone register my products for me?","Can someone register my products for me?"],["How do I register a product?","How do I register a product?"],["What are the WERCSmart Product Categories?","What are the WERCSmart Product Categories?"]]],["Pricing","Pricing",[["What are the WERCSmart Subscription Plans?","What are the WERCSmart Subscription Plans?"],["WERCSmart Price List Effective January 2023","WERCSmart Price List Effective January 2023"],["WERCSmart Price List Effective February 2024","WERCSmart Price List Effective February 2024"]]],["Website","Website",[["Feature Request","Feature Request"],["Website Bug/Issue/Error","Website Bug/Issue/Error"]]]]],["My Products","My Products",[["Product Details (Product Name, Product Type, Physical/Chemical Data)","Product Details (Product Name, Product Type, Physical/Chemical Data)",[["I need to change my product name.","I need to change my product name."],["I need to change my product type/recommended use.","I need to change my product type/recommended use."],["What Product Type should I choose?","What Product Type should I choose?"],["The physical state options do not match my product.","The physical state options do not match my product."],["I need to update my physical state.","I need to update my physical state."],["I cannot upload a document in my product registration.","I cannot upload a document in my product registration."],["What is a product label?","What is a product label?"],["Why is the Flash Point being required?","Why is the Flash Point being required?"],["What is a Private Label and what are the requirements?","What is a Private Label and what are the requirements?"],["How do I add my brand or product line?","How do I add my brand or product line?"],["How do I update my product?","How do I update my product?"],["Why do I see an auto-recertification message?","Why do I see an auto-recertification message?"],["Why is my product classified as Hazardous?","Why is my product classified as Hazardous?"],["I need data changed not listed above","I need data changed not listed above"]]],["Registration Management","Registration Management",[["I would like to request an expedited product assessment.","I would like to request an expedited product assessment."],["How do I clear my cart?","How do I clear my cart?"],["How do I submit or accept a distributor request?","How do I submit or accept a distributor request?"],["How do I copy a product from an existing product registration?","How do I copy a product from an existing product registration?"],["How do I Reset my Suspension?","How do I Reset my Suspension?"],["How do I Discontinue or Obsolete a Product?","How do I Discontinue or Obsolete a Product?"],["My product needs My Attention (Red) what do I do next?","My product needs My Attention (Red) what do I do next?"]]],["Regulatory Documents","Regulatory Documents",[["How do I update my company name and address on my Authored SDS?","How do I update my company name and address on my Authored SDS?"],["How do I obtain a dual language document for a battery?","How do I obtain a dual language document for a battery?"]]],["Battery/Battery Containing Product","Battery/Battery Containing Product",[["I cannot find my battery for my battery-containing product.","I cannot find my battery for my battery-containing product."]]],["Transportation","Transportation",[["How do I know if my product is Regulated for Transport?","How do I know if my product is Regulated for Transport?"],["My product was suspended due to Marine Pollutant data (SDS or WERCSmart).","My product was suspended due to Marine Pollutant data (SDS or WERCSmart)."],["How do I add my packaging type?","How do I add my packaging type?"]]],["Kits","Kits",[["What is a Kit registration?","What is a Kit registration?"],["How do I create a Kit registration?","How do I create a Kit registration?"]]],["Pesticide","Pesticide",[["How do I resolve a pesticide update?","How do I resolve a pesticide update?"],["What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?","What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?"]]],["VOC","VOC",[["What is VOC?","What is VOC?"],["I need help calculating VOC","I need help calculating VOC"],["I need to confirm VOC values","I need to confirm VOC values"]]]]],["My Retailers & UPCs","My Retailers & UPCs",[["Status in WERCSmart","Status in WERCSmart",[["What is the status of my product?","What is the status of my product?"]]],["Retailer Specific Information","Retailer Specific Information",[["How do I obtain or add/manage a Vendor (Supplier) ID number","How do I obtain or add/manage a Vendor (Supplier) ID number"],["How do I update my Data Tier Consent?","How do I update my Data Tier Consent?"],["Retailer cannot see my information.","Retailer cannot see my information."],["How Do I Replace My Active Supplier ID?","How Do I Replace My Active Supplier ID?"],["What retailers are associated to my products?","What retailers are associated to my products?"]]],["UPC Management","UPC Management",[["How do I add a UPC and/or a Retailer to an existing product registration?","How do I add a UPC and/or a Retailer to an existing product registration?"],["I am receiving an error message when I add my UPC.","I am receiving an error message when I add my UPC."],["How do I edit a UPC on an existing product registration?","How do I edit a UPC on an existing product registration?"],["How do I Remove a UPC and/or Retailer from a product registration?","How do I Remove a UPC and/or Retailer from a product registration?"],["How do I bulk upload UPCs?","How do I bulk upload UPCs?"],["I need help with a duplicate UPC","I need help with a duplicate UPC"]]]]],["My Ingredients","My Ingredients",[["Ingredient Entry","Ingredient Entry",[["How do I add to My Ingredient Library?","How do I add to My Ingredient Library?"],["I cannot find my ingredient in WERCSmart","I cannot find my ingredient in WERCSmart"],["What if my ingredients do not total 100%?","What if my ingredients do not total 100%?"],["When should I check publicly disclosed or trade secret?","When should I check publicly disclosed or trade secret?"]]],["Third Party Ingredient","Third Party Ingredient",[["How do I create a third party registration?","How do I create a third party registration?"],["How do I add a Third Party Formulation to my product registration?","How do I add a Third Party Formulation to my product registration?"]]]]],["My Account","My Account",[["Account Security/Password Reset","Account Security/Password Reset",[["I need to reset my password.","I need to reset my password."],["How do I update my security questions?","How do I update my security questions?"]]],["Company Information","Company Information",[["How do I update my company name and address?","How do I update my company name and address?"]]],["Users/Admin Management","Users/Admin Management",[["How do I add/remove a user or administrator?","How do I add/remove a user or administrator?"],["What if all Admins have left the company?","What if all Admins have left the company?"]]],["Account Locked","Account Locked",[["Why is my account locked?","Why is my account locked?"],["How do I reinstate my account?","How do I reinstate my account?"]]],["My Reports/Queries","My Reports/Queries",[["What Reports are available to me?","What Reports are available to me?"],["I need data that is not available in My Reports","I need data that is not available in My Reports"]]],["Account Merger/Separation/Division","Account Merger/Separation/Division",[["I need to merge or consolidate separate WERCSmart accounts","I need to merge or consolidate separate WERCSmart accounts"],["I need to add a division to my primary company account","I need to add a division to my primary company account"]]],["Notifications","Notifications",[["I did not receive a notification.","I did not receive a notification."]]]]],["My Subscription","My Subscription",[["Subscription Management","Subscription Management",[["How do I enroll?","How do I enroll?"],["How do I choose a subscription?","How do I choose a subscription?"],["How do I update my subscription level?","How do I update my subscription level?"],["How do I upgrade my product tier/subscription level?","How do I upgrade my product tier/subscription level?"],["I need pricing for more than 300 products","I need pricing for more than 300 products"]]],["Renewal","Renewal",[["I renewed but am unable to access/login","I renewed but am unable to access/login"]]]]],["My Billing/Payments","My Billing/Payments",[["Invoices","Invoices",[["How do I obtain my invoice?","How do I obtain my invoice?"],["How do I pay my invoice?","How do I pay my invoice?"],["How do I update my billing information?","How do I update my billing information?"]]],["Payment Management","Payment Management",[["Has my payment been received by UL WERCSmart?","Has my payment been received by UL WERCSmart?"],["What Payment methods are available for my WERCSmart Subscription?","What Payment methods are available for my WERCSmart Subscription?"],["How do I update my payment method in WERCSmart?","How do I update my payment method in WERCSmart?"],["I am receiving an error message when selecting a Payment Method.","I am receiving an error message when selecting a Payment Method."]]],["Third Party Vendor Software documentation/Security Questionaire","Third Party Vendor Software documentation/Security Questionaire",[["I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire","I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire"]]]]],["My Agency Service (Bronze/Silver/Gold)","My Agency Service (Bronze/Silver/Gold)",[["User/Admin Change","User/Admin Change",[]],["Billing/Payment","Billing/Payment",[]],["Merger/Acquisition","Merger/Acquisition",[]],["Password Reset","Password Reset",[]],["Subscription Change","Subscription Change",[]],["Request for Expedited Assessment","Request for Expedited Assessment",[]],["Catalog Cleanup","Catalog Cleanup",[]],["Product Ingredient Requests","Product Ingredient Requests",[]],["Product Packaging Creation/Updates","Product Packaging Creation/Updates",[]],["Product Recertification/Suspensions","Product Recertification/Suspensions",[]],["Product Registration","Product Registration",[]],["Product SDS/Label Change","Product SDS/Label Change",[]],["UPC Add/Forwarding","UPC Add/Forwarding",[]],["UPC Removal","UPC Removal",[]],["Welcome to Agency","Welcome to Agency",[]],["Salutation/Quarterly Check-in","Salutation/Quarterly Check-in",[]],["Data Tier Consent","Data Tier Consent",[]],["Supplier ID","Supplier ID",[]],["Other/Misc","Other/Misc",[]]]],["Supply Chain Network","Supply Chain Network",[]],["Administrative (Internal Use Only)","Administrative (Internal Use Only)",[["Abandoned Call/Chat","Abandoned Call/Chat",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000079451","subcategory_id":"helpdesk_ticket_custom_field_cf_category_2_551112_25000079451","item_id":"helpdesk_ticket_custom_field_cf_problem_statement_551112_25000079451"}); //]]> </script> </div>
<label class=" required control-label cf_category_1_551112-label " for="helpdesk_ticket_cf_category_1_551112">I need help with?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_1_551112_25000079452" name="helpdesk_ticket[custom_field][cf_category_1_551112]"><option value="">...</option> <option value="General">General</option> <option value="My Products">My Products</option> <option value="My Retailers & UPCs">My Retailers & UPCs</option> <option value="My Ingredients">My Ingredients</option> <option value="My Account">My Account</option> <option value="My Subscription">My Subscription</option> <option value="My Billing/Payments">My Billing/Payments</option> <option value="My Agency Service (Bronze/Silver/Gold)">My Agency Service (Bronze/Silver/Gold)</option> <option value="Supply Chain Network">Supply Chain Network</option> <option value="Administrative (Internal Use Only)">Administrative (Internal Use Only)</option></select><div class="level_2"><label class="required">Additional Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_category_2_551112_25000079452" name="helpdesk_ticket[custom_field][cf_category_2_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Detail (Pick option best describing your need)</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_problem_statement_551112_25000079452" name="helpdesk_ticket[custom_field][cf_problem_statement_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category_1_551112_25000079452').nested_select_tag({"data_tree":[["General","General",[["Overview","Overview",[["Welcome to WERCSmart","Welcome to WERCSmart"],["What is WERCSmart?","What is WERCSmart?"],["Welcome to WERCSmart - eBook","Welcome to WERCSmart - eBook"],["Benefits of Using WERCSmart","Benefits of Using WERCSmart"],["How Retailers use your product data results","How Retailers use your product data results"],["Is my product in-scope for retailers?","Is my product in-scope for retailers?"],["What if my product is DSV (Direct Ship Vendor)?","What if my product is DSV (Direct Ship Vendor)?"],["What are permission-based data tiers?","What are permission-based data tiers?"]]],["Training & Assistance","Training & Assistance",[["How do I contact WERCSmart for support and training?","How do I contact WERCSmart for support and training?"],["I want an introduction to WERCSmart","I want an introduction to WERCSmart"],["Best practices for a successful WERCSmart registration","Best practices for a successful WERCSmart registration"],["How do I setup and manage my WERCSmart account?","How do I setup and manage my WERCSmart account?"],["What to prepare for your product registration","What to prepare for your product registration"],["Can someone register my products for me?","Can someone register my products for me?"],["How do I register a product?","How do I register a product?"],["What are the WERCSmart Product Categories?","What are the WERCSmart Product Categories?"]]],["Pricing","Pricing",[["What are the WERCSmart Subscription Plans?","What are the WERCSmart Subscription Plans?"],["WERCSmart Price List Effective January 2023","WERCSmart Price List Effective January 2023"],["WERCSmart Price List Effective February 2024","WERCSmart Price List Effective February 2024"]]],["Website","Website",[["Feature Request","Feature Request"],["Website Bug/Issue/Error","Website Bug/Issue/Error"]]]]],["My Products","My Products",[["Product Details (Product Name, Product Type, Physical/Chemical Data)","Product Details (Product Name, Product Type, Physical/Chemical Data)",[["I need to change my product name.","I need to change my product name."],["I need to change my product type/recommended use.","I need to change my product type/recommended use."],["What Product Type should I choose?","What Product Type should I choose?"],["The physical state options do not match my product.","The physical state options do not match my product."],["I need to update my physical state.","I need to update my physical state."],["I cannot upload a document in my product registration.","I cannot upload a document in my product registration."],["What is a product label?","What is a product label?"],["Why is the Flash Point being required?","Why is the Flash Point being required?"],["What is a Private Label and what are the requirements?","What is a Private Label and what are the requirements?"],["How do I add my brand or product line?","How do I add my brand or product line?"],["How do I update my product?","How do I update my product?"],["Why do I see an auto-recertification message?","Why do I see an auto-recertification message?"],["Why is my product classified as Hazardous?","Why is my product classified as Hazardous?"],["I need data changed not listed above","I need data changed not listed above"]]],["Registration Management","Registration Management",[["I would like to request an expedited product assessment.","I would like to request an expedited product assessment."],["How do I clear my cart?","How do I clear my cart?"],["How do I submit or accept a distributor request?","How do I submit or accept a distributor request?"],["How do I copy a product from an existing product registration?","How do I copy a product from an existing product registration?"],["How do I Reset my Suspension?","How do I Reset my Suspension?"],["How do I Discontinue or Obsolete a Product?","How do I Discontinue or Obsolete a Product?"],["My product needs My Attention (Red) what do I do next?","My product needs My Attention (Red) what do I do next?"]]],["Regulatory Documents","Regulatory Documents",[["How do I update my company name and address on my Authored SDS?","How do I update my company name and address on my Authored SDS?"],["How do I obtain a dual language document for a battery?","How do I obtain a dual language document for a battery?"]]],["Battery/Battery Containing Product","Battery/Battery Containing Product",[["I cannot find my battery for my battery-containing product.","I cannot find my battery for my battery-containing product."]]],["Transportation","Transportation",[["How do I know if my product is Regulated for Transport?","How do I know if my product is Regulated for Transport?"],["My product was suspended due to Marine Pollutant data (SDS or WERCSmart).","My product was suspended due to Marine Pollutant data (SDS or WERCSmart)."],["How do I add my packaging type?","How do I add my packaging type?"]]],["Kits","Kits",[["What is a Kit registration?","What is a Kit registration?"],["How do I create a Kit registration?","How do I create a Kit registration?"]]],["Pesticide","Pesticide",[["How do I resolve a pesticide update?","How do I resolve a pesticide update?"],["What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?","What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?"]]],["VOC","VOC",[["What is VOC?","What is VOC?"],["I need help calculating VOC","I need help calculating VOC"],["I need to confirm VOC values","I need to confirm VOC values"]]]]],["My Retailers & UPCs","My Retailers & UPCs",[["Status in WERCSmart","Status in WERCSmart",[["What is the status of my product?","What is the status of my product?"]]],["Retailer Specific Information","Retailer Specific Information",[["How do I obtain or add/manage a Vendor (Supplier) ID number","How do I obtain or add/manage a Vendor (Supplier) ID number"],["How do I update my Data Tier Consent?","How do I update my Data Tier Consent?"],["Retailer cannot see my information.","Retailer cannot see my information."],["How Do I Replace My Active Supplier ID?","How Do I Replace My Active Supplier ID?"],["What retailers are associated to my products?","What retailers are associated to my products?"]]],["UPC Management","UPC Management",[["How do I add a UPC and/or a Retailer to an existing product registration?","How do I add a UPC and/or a Retailer to an existing product registration?"],["I am receiving an error message when I add my UPC.","I am receiving an error message when I add my UPC."],["How do I edit a UPC on an existing product registration?","How do I edit a UPC on an existing product registration?"],["How do I Remove a UPC and/or Retailer from a product registration?","How do I Remove a UPC and/or Retailer from a product registration?"],["How do I bulk upload UPCs?","How do I bulk upload UPCs?"],["I need help with a duplicate UPC","I need help with a duplicate UPC"]]]]],["My Ingredients","My Ingredients",[["Ingredient Entry","Ingredient Entry",[["How do I add to My Ingredient Library?","How do I add to My Ingredient Library?"],["I cannot find my ingredient in WERCSmart","I cannot find my ingredient in WERCSmart"],["What if my ingredients do not total 100%?","What if my ingredients do not total 100%?"],["When should I check publicly disclosed or trade secret?","When should I check publicly disclosed or trade secret?"]]],["Third Party Ingredient","Third Party Ingredient",[["How do I create a third party registration?","How do I create a third party registration?"],["How do I add a Third Party Formulation to my product registration?","How do I add a Third Party Formulation to my product registration?"]]]]],["My Account","My Account",[["Account Security/Password Reset","Account Security/Password Reset",[["I need to reset my password.","I need to reset my password."],["How do I update my security questions?","How do I update my security questions?"]]],["Company Information","Company Information",[["How do I update my company name and address?","How do I update my company name and address?"]]],["Users/Admin Management","Users/Admin Management",[["How do I add/remove a user or administrator?","How do I add/remove a user or administrator?"],["What if all Admins have left the company?","What if all Admins have left the company?"]]],["Account Locked","Account Locked",[["Why is my account locked?","Why is my account locked?"],["How do I reinstate my account?","How do I reinstate my account?"]]],["My Reports/Queries","My Reports/Queries",[["What Reports are available to me?","What Reports are available to me?"],["I need data that is not available in My Reports","I need data that is not available in My Reports"]]],["Account Merger/Separation/Division","Account Merger/Separation/Division",[["I need to merge or consolidate separate WERCSmart accounts","I need to merge or consolidate separate WERCSmart accounts"],["I need to add a division to my primary company account","I need to add a division to my primary company account"]]],["Notifications","Notifications",[["I did not receive a notification.","I did not receive a notification."]]]]],["My Subscription","My Subscription",[["Subscription Management","Subscription Management",[["How do I enroll?","How do I enroll?"],["How do I choose a subscription?","How do I choose a subscription?"],["How do I update my subscription level?","How do I update my subscription level?"],["How do I upgrade my product tier/subscription level?","How do I upgrade my product tier/subscription level?"],["I need pricing for more than 300 products","I need pricing for more than 300 products"]]],["Renewal","Renewal",[["I renewed but am unable to access/login","I renewed but am unable to access/login"]]]]],["My Billing/Payments","My Billing/Payments",[["Invoices","Invoices",[["How do I obtain my invoice?","How do I obtain my invoice?"],["How do I pay my invoice?","How do I pay my invoice?"],["How do I update my billing information?","How do I update my billing information?"]]],["Payment Management","Payment Management",[["Has my payment been received by UL WERCSmart?","Has my payment been received by UL WERCSmart?"],["What Payment methods are available for my WERCSmart Subscription?","What Payment methods are available for my WERCSmart Subscription?"],["How do I update my payment method in WERCSmart?","How do I update my payment method in WERCSmart?"],["I am receiving an error message when selecting a Payment Method.","I am receiving an error message when selecting a Payment Method."]]],["Third Party Vendor Software documentation/Security Questionaire","Third Party Vendor Software documentation/Security Questionaire",[["I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire","I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire"]]]]],["My Agency Service (Bronze/Silver/Gold)","My Agency Service (Bronze/Silver/Gold)",[["User/Admin Change","User/Admin Change",[]],["Billing/Payment","Billing/Payment",[]],["Merger/Acquisition","Merger/Acquisition",[]],["Password Reset","Password Reset",[]],["Subscription Change","Subscription Change",[]],["Request for Expedited Assessment","Request for Expedited Assessment",[]],["Catalog Cleanup","Catalog Cleanup",[]],["Product Ingredient Requests","Product Ingredient Requests",[]],["Product Packaging Creation/Updates","Product Packaging Creation/Updates",[]],["Product Recertification/Suspensions","Product Recertification/Suspensions",[]],["Product Registration","Product Registration",[]],["Product SDS/Label Change","Product SDS/Label Change",[]],["UPC Add/Forwarding","UPC Add/Forwarding",[]],["UPC Removal","UPC Removal",[]],["Welcome to Agency","Welcome to Agency",[]],["Salutation/Quarterly Check-in","Salutation/Quarterly Check-in",[]],["Data Tier Consent","Data Tier Consent",[]],["Supplier ID","Supplier ID",[]],["Other/Misc","Other/Misc",[]]]],["Supply Chain Network","Supply Chain Network",[]],["Administrative (Internal Use Only)","Administrative (Internal Use Only)",[["Abandoned Call/Chat","Abandoned Call/Chat",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000079452","subcategory_id":"helpdesk_ticket_custom_field_cf_category_2_551112_25000079452","item_id":"helpdesk_ticket_custom_field_cf_problem_statement_551112_25000079452"}); //]]> </script> </div>
<label class=" required control-label cf_retailer_primary_551112-label " for="helpdesk_ticket_cf_retailer_primary_551112">How may we help you?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_primary_551112_25000079454" name="helpdesk_ticket[custom_field][cf_retailer_primary_551112]"><option value="">...</option> <option value="Assessment Data">Assessment Data</option> <option value="Retail Products">Retail Products</option> <option value="Queries and Reports">Queries and Reports</option> <option value="Other">Other</option> <option value="Refeed Request">Refeed Request</option></select><div class="level_2"><label class="required">Provide Further Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_secondary_551112_25000079454" name="helpdesk_ticket[custom_field][cf_retailer_secondary_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Details</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_detail_551112_25000079454" name="helpdesk_ticket[custom_field][cf_retailer_detail_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_retailer_primary_551112_25000079454').nested_select_tag({"data_tree":[["Assessment Data","Assessment Data",[["Status","Status",[]],["Transportation","Transportation",[]],["Waste","Waste",[]]]],["Retail Products","Retail Products",[["Web Viewer","Web Viewer",[["Safety Data Sheet (SDS)","Safety Data Sheet (SDS)"],["Status Viewer","Status Viewer"],["Login / Access","Login / Access"],["Other","Other"]]],["Product Suite","Product Suite",[["Item Sync","Item Sync"],["Item Scan","Item Scan"],["Other","Other"]]],["Fulfillment Services","Fulfillment Services",[]],["Prescription Pharmaceutical","Prescription Pharmaceutical",[]],["Other","Other",[]]]],["Queries and Reports","Queries and Reports",[]],["Other","Other",[]],["Refeed Request","Refeed Request",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000079454","subcategory_id":"helpdesk_ticket_custom_field_cf_retailer_secondary_551112_25000079454","item_id":"helpdesk_ticket_custom_field_cf_retailer_detail_551112_25000079454"}); //]]> </script> </div>
<label class=" required control-label cf_retailer_primary_551112-label " for="helpdesk_ticket_cf_retailer_primary_551112">How may we help you?</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_primary_551112_25000079453" name="helpdesk_ticket[custom_field][cf_retailer_primary_551112]"><option value="">...</option> <option value="Assessment Data">Assessment Data</option> <option value="Retail Products">Retail Products</option> <option value="Queries and Reports">Queries and Reports</option> <option value="Other">Other</option> <option value="Refeed Request">Refeed Request</option></select><div class="level_2"><label class="required">Provide Further Information</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_secondary_551112_25000079453" name="helpdesk_ticket[custom_field][cf_retailer_secondary_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Details</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_retailer_detail_551112_25000079453" name="helpdesk_ticket[custom_field][cf_retailer_detail_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_retailer_primary_551112_25000079453').nested_select_tag({"data_tree":[["Assessment Data","Assessment Data",[["Status","Status",[]],["Transportation","Transportation",[]],["Waste","Waste",[]]]],["Retail Products","Retail Products",[["Web Viewer","Web Viewer",[["Safety Data Sheet (SDS)","Safety Data Sheet (SDS)"],["Status Viewer","Status Viewer"],["Login / Access","Login / Access"],["Other","Other"]]],["Product Suite","Product Suite",[["Item Sync","Item Sync"],["Item Scan","Item Scan"],["Other","Other"]]],["Fulfillment Services","Fulfillment Services",[]],["Prescription Pharmaceutical","Prescription Pharmaceutical",[]],["Other","Other",[]]]],["Queries and Reports","Queries and Reports",[]],["Other","Other",[]],["Refeed Request","Refeed Request",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000079453","subcategory_id":"helpdesk_ticket_custom_field_cf_retailer_secondary_551112_25000079453","item_id":"helpdesk_ticket_custom_field_cf_retailer_detail_551112_25000079453"}); //]]> </script> </div>
<label class=" control-label cf_category117833_551112-label " for="helpdesk_ticket_cf_category117833_551112">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category117833_551112_25000089947" name="helpdesk_ticket[custom_field][cf_category117833_551112]"><option value="">...</option> <option value="Assignments">Assignments</option> <option value="Bulk Actions">Bulk Actions</option> <option value="Logs">Logs</option> <option value="Training Items and Curricula">Training Items and Curricula</option> <option value="User and User Groups Management">User and User Groups Management</option> <option value="Reports">Reports</option> <option value="Dashboards">Dashboards</option> <option value="Settings and Configuration">Settings and Configuration</option> <option value="Platform Documentation">Platform Documentation</option> <option value="Integrations">Integrations</option> <option value="System Performance">System Performance</option> <option value="Notifications">Notifications</option> <option value="UL Create">UL Create</option> <option value="Sales Inquiries - Opportunities">Sales Inquiries - Opportunities</option></select><div class="level_2"><label class="">Area</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_area_551112_25000089947" name="helpdesk_ticket[custom_field][cf_area_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Detail</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail_551112_25000089947" name="helpdesk_ticket[custom_field][cf_detail_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category117833_551112_25000089947').nested_select_tag({"data_tree":[["Assignments","Assignments",[["View Assignment Definitions","View Assignment Definitions",[["Who assigned a specific training?","Who assigned a specific training?"],["Remove Assignment Definiton","Remove Assignment Definiton"],["Adjust Due Date","Adjust Due Date"],["Other information","Other information"],["Check Assignment Job Status","Check Assignment Job Status"]]],["Add an Assignment Definition","Add an Assignment Definition",[["How do I create one-time assignment?","How do I create one-time assignment?"],["Create fixed date assignment","Create fixed date assignment"],["Create recurring assignment","Create recurring assignment"],["Assign Curricula (A collection of training items)","Assign Curricula (A collection of training items)"],["Assign Training Item","Assign Training Item"]]],["Large Job Assignments","Large Job Assignments",[]],["Errors and Issues","Errors and Issues",[["Language Translation","Language Translation"],["Incorrect Language Translation Displayed","Incorrect Language Translation Displayed"],["Incorrect Language Characters Displayed","Incorrect Language Characters Displayed"],["Incorrect Due Date Displayed","Incorrect Due Date Displayed"],["No Due Date Displayed","No Due Date Displayed"],["Assignment Not Recevied","Assignment Not Recevied"],["Assignment should not have been assigned","Assignment should not have been assigned"],["Assignment Notification Incorrect/Missing","Assignment Notification Incorrect/Missing"],["Wrong Assignment Appears in To Do List","Wrong Assignment Appears in To Do List"]]],["How-to","How-to",[["How to extend due dates for expired training","How to extend due dates for expired training"],["How To Change Assignment Type","How To Change Assignment Type"]]]]],["Bulk Actions","Bulk Actions",[["Edit Multiple Training Items","Edit Multiple Training Items",[["Can I edit additional fields not listed?","Can I edit additional fields not listed?"],["How many training items can I edit at one time?","How many training items can I edit at one time?"]]],["Manage File Uploads","Manage File Uploads",[["Upload Tool - Curricula Courses","Upload Tool - Curricula Courses"],["Upload Tool - Form Elements","Upload Tool - Form Elements"],["Upload Tool - Manager","Upload Tool - Manager"],["Upload Tool - Quiz Elements","Upload Tool - Quiz Elements"],["Upload Tool - Quiz Structure","Upload Tool - Quiz Structure"],["Upload Tool - Recurring Assignment","Upload Tool - Recurring Assignment"],["Upload Tool - Scores","Upload Tool - Scores"],["Upload Tool - Security Role Assignment","Upload Tool - Security Role Assignment"],["Upload Tool - Training Attributes","Upload Tool - Training Attributes"],["Upload Tool - Training Items","Upload Tool - Training Items"],["Upload Tool - Update Curriculum Code","Upload Tool - Update Curriculum Code"]]],["Data Quality Toolkit","Data Quality Toolkit",[["Special Tool to Edit Multiple Users","Special Tool to Edit Multiple Users"],["Special Tool to Manage Custom Field Values","Special Tool to Manage Custom Field Values"],["Special Tool to Manage Multiple Equivalency","Special Tool to Manage Multiple Equivalency"],["Special Tool to Manage Training item Organizations","Special Tool to Manage Training item Organizations"],["Special Tool to Merge Training Items","Special Tool to Merge Training Items"],["Special Tool to Merge Users","Special Tool to Merge Users"],["Special Tool to Re-Home Curriculums","Special Tool to Re-Home Curriculums"],["Special Tool to Re-Home Training Items","Special Tool to Re-Home Training Items"],["Special Tool to Re-Home User Groups","Special Tool to Re-Home User Groups"],["Special Tool to Re-Home Users","Special Tool to Re-Home Users"]]]]],["Logs","Logs",[["Corrective Upgrades","Corrective Upgrades",[["When was the last corrective issued?","When was the last corrective issued?"],["Change Control (CC) isn't listed","Change Control (CC) isn't listed"]]]]],["Training Items and Curricula","Training Items and Curricula",[["View Training Items","View Training Items",[]],["Add Training Item","Add Training Item",[]],["Edit Multiple Training Items","Edit Multiple Training Items",[]],["View Curricula","View Curricula",[]],["Add/Edit Curriculum","Add/Edit Curriculum",[]],["Errors and Issues","Errors and Issues",[["Missing/Unavailable","Missing/Unavailable"],["Equivalancy not captured","Equivalancy not captured"],["How do I update expired course","How do I update expired course"]]],["SCORM","SCORM",[]],["SCORM Errors and Issues","SCORM Errors and Issues",[]],["AICC Errors and Issues","AICC Errors and Issues",[["Completion is not registering","Completion is not registering"]]],["Versioning","Versioning",[["Un-retire previous version","Un-retire previous version"]]],["Equivalancies - Training Item","Equivalancies - Training Item",[]],["Equivalancies - Version","Equivalancies - Version",[]]]],["User and User Groups Management","User and User Groups Management",[["User and User Groups Management","User and User Groups Management",[["User Access","User Access"],["View Users","View Users"],["Add User","Add User"],["View User Groups","View User Groups"],["User Group Membership","User Group Membership"],["Add User Groups","Add User Groups"],["Redirect to Administrator","Redirect to Administrator"],["Meta Groups","Meta Groups"]]]]],["Reports","Reports",[["Standard","Standard",[["Error/Issue","Error/Issue"]]],["Custom","Custom",[["Create New Custom Report","Create New Custom Report"],["Custom Report Error/Issue","Custom Report Error/Issue"]]],["Saved Report","Saved Report",[]],["FTP/SFTP","FTP/SFTP",[]],["Shared Reports","Shared Reports",[["Transfer Ownership","Transfer Ownership"]]],["Scheduled Reports","Scheduled Reports",[]]]],["Dashboards","Dashboards",[["Standard Dashboards","Standard Dashboards",[["Incorrect/Missing Data","Incorrect/Missing Data"]]],["Custom Dashboards","Custom Dashboards",[["Incorrect/Missing Data","Incorrect/Missing Data"]]]]],["Settings and Configuration","Settings and Configuration",[["Site/ Data Dictionary","Site/ Data Dictionary",[]],["Organization Structure","Organization Structure",[]],["Security and Access Controls","Security and Access Controls",[]],["Design Center","Design Center",[]],["Enable/Disable Feature","Enable/Disable Feature",[["Periodic Review","Periodic Review"],["Grace Period","Grace Period"],["Auxiliary Manager","Auxiliary Manager"],["Proxy Manager","Proxy Manager"],["Release Feature","Release Feature"]]]]],["Platform Documentation","Platform Documentation",[["System Documentation","System Documentation",[["Minimum System Requirements","Minimum System Requirements"]]],["Compliance Documenation","Compliance Documenation",[]],["Infrastructure Documentation","Infrastructure Documentation",[]],["CAPA - Incidence Report","CAPA - Incidence Report",[]],["Release Documentation","Release Documentation",[]]]],["Integrations","Integrations",[["API Provisioning","API Provisioning",[]],["API Tiered Configuration","API Tiered Configuration",[]],["API Error Message","API Error Message",[["List of Errors to come","List of Errors to come"]]],["HR Feeds","HR Feeds",[]],["EDMS Feeds","EDMS Feeds",[]],["FTP","FTP",[]],["SAML-SSO","SAML-SSO",[]],["LDAP - SSO","LDAP - SSO",[]],["Domain Association","Domain Association",[["Create","Create"],["Edit","Edit"]]]]],["System Performance","System Performance",[["System Outage","System Outage",[["System Not Available","System Not Available"]]],["System Maintenance","System Maintenance",[]],["Content Server","Content Server",[]],["System Upgrade","System Upgrade",[]],["Application Performance","Application Performance",[["Question/Issue","Question/Issue"]]]]],["Notifications","Notifications",[["Assignment Notifications","Assignment Notifications",[["Unexpected Notification","Unexpected Notification"]]],["Platform Notifications","Platform Notifications",[]],["Content Notifications","Content Notifications",[]],["Custom Assignment Notifications","Custom Assignment Notifications",[["Request User Add","Request User Add"]]]]],["UL Create","UL Create",[["Errors and Issues","Errors and Issues",[["Content links are not appearing/publishing","Content links are not appearing/publishing"],["User Unable to Login","User Unable to Login"]]]]],["Sales Inquiries - Opportunities","Sales Inquiries - Opportunities",[["Demo Site","Demo Site",[["New Site Request","New Site Request"],["Add Courses","Add Courses"],["Disable Site Request","Disable Site Request"]]],["Sales","Sales",[["Request a quote","Request a quote"],["Increase Licensing","Increase Licensing"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089947","subcategory_id":"helpdesk_ticket_custom_field_cf_area_551112_25000089947","item_id":"helpdesk_ticket_custom_field_cf_detail_551112_25000089947"}); //]]> </script> </div>
<label class=" control-label cf_category796201_551112-label " for="helpdesk_ticket_cf_category796201_551112">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category796201_551112_25000089944" name="helpdesk_ticket[custom_field][cf_category796201_551112]"><option value="">...</option> <option value="Getting Started with WERCSmart">Getting Started with WERCSmart</option> <option value="My Products">My Products</option> <option value="My Retailers & UPCs">My Retailers & UPCs</option> <option value="My Ingredients">My Ingredients</option> <option value="My Account">My Account</option> <option value="My Subscription">My Subscription</option> <option value="My Billing/Payments">My Billing/Payments</option></select><div class="level_2"><label class="">Area</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail120458_551112_25000089944" name="helpdesk_ticket[custom_field][cf_detail120458_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Detail</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_specifics_551112_25000089944" name="helpdesk_ticket[custom_field][cf_specifics_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category796201_551112_25000089944').nested_select_tag({"data_tree":[["Getting Started with WERCSmart","Getting Started with WERCSmart",[["Overview","Overview",[["Welcome to WERCSmart!","Welcome to WERCSmart!"],["What is WERCSmart?","What is WERCSmart?"],["Welcome to WERCSmart - eBook","Welcome to WERCSmart - eBook"],["Benefits of Using WERCSmart","Benefits of Using WERCSmart"],["How Retailers use your product data results","How Retailers use your product data results"],["Is my product in-scope for retailers?","Is my product in-scope for retailers?"],["What happens during a product compliance assessment review?","What happens during a product compliance assessment review?"],["What if my product is DSV (Direct Ship Vendor)?","What if my product is DSV (Direct Ship Vendor)?"],["What are permission-based data tiers?","What are permission-based data tiers?"]]],["Training & Assistance","Training & Assistance",[["How do I contact WERCSmart for support and training?","How do I contact WERCSmart for support and training?"],["I want an introduction to WERCSmart","I want an introduction to WERCSmart"],["Best practices for a successful WERCSmart registration","Best practices for a successful WERCSmart registration"],["How do I setup and manage my WERCSmart account?","How do I setup and manage my WERCSmart account?"],["What to prepare for your product registration","What to prepare for your product registration"],["Can someone register my products for me?","Can someone register my products for me?"],["How do I register a product?","How do I register a product?"],["What are the WERCSmart Product Categories?","What are the WERCSmart Product Categories?"]]],["Pricing","Pricing",[["What are the WERCSmart Subscription Plans?","What are the WERCSmart Subscription Plans?"],["WERCSmart Price List Effective February 2024","WERCSmart Price List Effective February 2024"]]]]],["My Products","My Products",[["Product Details (Product Name, Product Type, Physical/Chemical Data)","Product Details (Product Name, Product Type, Physical/Chemical Data)",[["I need to change my product name.","I need to change my product name."],["I need to change my product type/recommended use.","I need to change my product type/recommended use."],["What Product Type should I choose?","What Product Type should I choose?"],["The physical state options do not match my product.","The physical state options do not match my product."],["I need to update my physical state.","I need to update my physical state."],["I cannot upload a document in my product registration.","I cannot upload a document in my product registration."],["What is a product label?","What is a product label?"],["Why is the Flash Point being required?","Why is the Flash Point being required?"],["What is a Private Label and what are the requirements?","What is a Private Label and what are the requirements?"],["How do I add my brand or product line?","How do I add my brand or product line?"],["How do I update my product?","How do I update my product?"],["Why do I see an auto-recertification message?","Why do I see an auto-recertification message?"],["Why is my product classified as Hazardous?","Why is my product classified as Hazardous?"]]],["Registration Management","Registration Management",[["I would like to request an expedited product assessment.","I would like to request an expedited product assessment."],["How do I clear my cart?","How do I clear my cart?"],["How do I submit or accept a distributor request?","How do I submit or accept a distributor request?"],["How do I copy a product from an existing product registration?","How do I copy a product from an existing product registration?"],["How do I Reset my Suspension?","How do I Reset my Suspension?"],["How do I Discontinue or Obsolete a Product?","How do I Discontinue or Obsolete a Product?"],["My product needs My Attention (Red) what do I do next?","My product needs My Attention (Red) what do I do next?"]]],["Regulatory Documents","Regulatory Documents",[["How do I update my company name and address on my Authored SDS?","How do I update my company name and address on my Authored SDS?"],["How do I obtain a dual language document for a battery?","How do I obtain a dual language document for a battery?"]]],["Battery/Battery Containing Product","Battery/Battery Containing Product",[["I cannot find my battery for my battery-containing product.","I cannot find my battery for my battery-containing product."]]],["Transportation","Transportation",[["How do I know if my product is Regulated for Transport?","How do I know if my product is Regulated for Transport?"],["My product was suspended due to Marine Pollutant data (SDS or WERCSmart).","My product was suspended due to Marine Pollutant data (SDS or WERCSmart)."],["How do I add my packaging type?","How do I add my packaging type?"]]],["Kits","Kits",[["What is a Kit registration?","What is a Kit registration?"],["How do I create a Kit registration?","How do I create a Kit registration?"]]],["Pesticide","Pesticide",[["How do I resolve a pesticide update?","How do I resolve a pesticide update?"],["What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?","What if my product is FIFRA25B (Federal Insecticide, Fungicide Rodenticide Act) exempt?"]]],["VOC","VOC",[["What are VOCs?","What are VOCs?"],["I need help calculating VOC.","I need help calculating VOC."]]]]],["My Retailers & UPCs","My Retailers & UPCs",[["Status in WERCSmart","Status in WERCSmart",[["What is the status of my product?","What is the status of my product?"]]],["Retailer Specific Information","Retailer Specific Information",[["How do I obtain or add/manage a Vendor (Supplier) ID number","How do I obtain or add/manage a Vendor (Supplier) ID number"],["How do I update my Data Tier Consent?","How do I update my Data Tier Consent?"],["Retailer cannot see my information.","Retailer cannot see my information."],["How Do I Replace My Active Supplier ID?","How Do I Replace My Active Supplier ID?"]]],["UPC Management","UPC Management",[["How do I add a UPC and/or a Retailer to an existing product registration?","How do I add a UPC and/or a Retailer to an existing product registration?"],["I am receiving an error message when I add my UPC.","I am receiving an error message when I add my UPC."],["How do I edit a UPC on an existing product registration?","How do I edit a UPC on an existing product registration?"],["How do I Remove a UPC and/or Retailer from a product registration?","How do I Remove a UPC and/or Retailer from a product registration?"],["How do I bulk upload UPCs?","How do I bulk upload UPCs?"],["I need help with a duplicate UPC","I need help with a duplicate UPC"]]]]],["My Ingredients","My Ingredients",[["Ingredient Entry","Ingredient Entry",[["How do I add to My Ingredient Library?","How do I add to My Ingredient Library?"],["I cannot find my ingredient in WERCSmart","I cannot find my ingredient in WERCSmart"],["What if my ingredients do not total 100%?","What if my ingredients do not total 100%?"],["When should I check publicly disclosed or trade secret?","When should I check publicly disclosed or trade secret?"]]],["Third Party Ingredient","Third Party Ingredient",[["How do I create a third party registration?","How do I create a third party registration?"],["How do I add a Third Party Formulation to my product registration?","How do I add a Third Party Formulation to my product registration?"]]]]],["My Account","My Account",[["Account Security/Password Reset","Account Security/Password Reset",[["I need to reset my password.","I need to reset my password."],["How do I update my security questions?","How do I update my security questions?"],["I forgot my security questions?","I forgot my security questions?"]]],["Company Information","Company Information",[["How do I update my company name and address?","How do I update my company name and address?"]]],["Users/Admin Management","Users/Admin Management",[["How do I add/remove a user or administrator?","How do I add/remove a user or administrator?"],["What if our Administrator has left the company?","What if our Administrator has left the company?"]]],["Account Locked","Account Locked",[["Why is my account locked?","Why is my account locked?"],["How do I reinstate my account?","How do I reinstate my account?"]]],["My Reports/Queries","My Reports/Queries",[["What Reports are available to me?","What Reports are available to me?"],["I need data that is not available in My Reports","I need data that is not available in My Reports"]]],["Account Merger/Separation/Division","Account Merger/Separation/Division",[["I need to merge or consolidate separate WERCSmart accounts","I need to merge or consolidate separate WERCSmart accounts"],["I need to add a division to my primary company account","I need to add a division to my primary company account"]]]]],["My Subscription","My Subscription",[["Subscription Management","Subscription Management",[["How do I enroll?","How do I enroll?"],["How do I choose a subscription?","How do I choose a subscription?"],["How do I update my subscription level?","How do I update my subscription level?"],["How do I upgrade my product tier/subscription level?","How do I upgrade my product tier/subscription level?"],["I need pricing for more than 300 products","I need pricing for more than 300 products"]]],["Renewal","Renewal",[["I renewed my subscription but am unable to acces/login.","I renewed my subscription but am unable to acces/login."]]]]],["My Billing/Payments","My Billing/Payments",[["Invoices","Invoices",[["How do I obtain my invoice?","How do I obtain my invoice?"],["How do I pay my invoice?","How do I pay my invoice?"],["How do I update my billing information?","How do I update my billing information?"]]],["Payment Management","Payment Management",[["Has my payment been received by UL WERCSmart?","Has my payment been received by UL WERCSmart?"],["What Payment methods are available for my WERCSmart Subscription?","What Payment methods are available for my WERCSmart Subscription?"],["How do I update my payment method in WERCSmart?","How do I update my payment method in WERCSmart?"],["I am receiving an error message when selecting a Payment Method.","I am receiving an error message when selecting a Payment Method."]]],["Third Party Vendor Software documentation/Security Questionaire","Third Party Vendor Software documentation/Security Questionaire",[["I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire","I need UL WERCSmart to fill out Third Party Vendor Software documentation/Security Questionaire"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089944","subcategory_id":"helpdesk_ticket_custom_field_cf_detail120458_551112_25000089944","item_id":"helpdesk_ticket_custom_field_cf_specifics_551112_25000089944"}); //]]> </script> </div>
<label class=" control-label cf_i_have_a_question_about404232_551112-label " for="helpdesk_ticket_cf_i_have_a_question_about404232_551112">Questions about...</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about404232_551112_25000089945" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about404232_551112]"><option value="">...</option> <option value="Admin Forms">Admin Forms</option> <option value="Appointments">Appointments</option> <option value="Attachments">Attachments</option> <option value="Billing or EDI">Billing or EDI</option> <option value="Check for Updates">Check for Updates</option> <option value="CWA - Clinical Work Area">CWA - Clinical Work Area</option> <option value="Demographics">Demographics</option> <option value="DOT Upload Utility">DOT Upload Utility</option> <option value="Employer Portal">Employer Portal</option> <option value="ePrescribe">ePrescribe</option> <option value="File Maintenance / Utility">File Maintenance / Utility</option> <option value="HL7">HL7</option> <option value="Imports">Imports</option> <option value="Injury">Injury</option> <option value="iSYSTOC">iSYSTOC</option> <option value="KIOSK">KIOSK</option> <option value="Launch / Login">Launch / Login</option> <option value="License">License</option> <option value="PDF Forms">PDF Forms</option> <option value="Recall">Recall</option> <option value="Reports">Reports</option> <option value="Screening">Screening</option> <option value="Sigpad / Printer">Sigpad / Printer</option> <option value="Staple Send / Email">Staple Send / Email</option> <option value="State Registry">State Registry</option> <option value="Tap2Chart">Tap2Chart</option> <option value="Upgrade">Upgrade</option></select><div class="level_2"><label class="">Concerning...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_concerning_551112_25000089945" name="helpdesk_ticket[custom_field][cf_concerning_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Specifically...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_specifically_551112_25000089945" name="helpdesk_ticket[custom_field][cf_specifically_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_have_a_question_about404232_551112_25000089945').nested_select_tag({"data_tree":[["Admin Forms","Admin Forms",[["ACF","ACF",[["ACF","ACF"]]],["CAF","CAF",[["CAF","CAF"]]]]],["Appointments","Appointments",[["Error or Issue","Error or Issue",[["Error when trying to attach document in Appointments","Error when trying to attach document in Appointments"],["Error when using SYSTOC","Error when using SYSTOC"],["Time zone is wrong","Time zone is wrong"]]],["How to and Training","How to and Training",[["Unable to find data","Unable to find data"]]]]],["Attachments","Attachments",[["Error or Issue","Error or Issue",[["Error \"path not found\" in general documents","Error \"path not found\" in general documents"],["Error when trying to attach document in Appointments","Error when trying to attach document in Appointments"],["Error when using SYSTOC","Error when using SYSTOC"]]],["How to and Training","How to and Training",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"]]]]],["Billing or EDI","Billing or EDI",[["Documentation and Forms","Documentation and Forms",[["Requested list of Clearinghouses","Requested list of Clearinghouses"]]],["Error or Issue","Error or Issue",[["\"a data problem may exist\" on invoice","\"a data problem may exist\" on invoice"],["Error \"Timeout\" when processing","Error \"Timeout\" when processing"]]],["How to and Training","How to and Training",[["EOM balance is off","EOM balance is off"],["Invoice is not processing when they try","Invoice is not processing when they try"],["Start using EDI","Start using EDI"]]]]],["Check for Updates","Check for Updates",[["Error or Issue","Error or Issue",[["Error -214 launching Check for Updates","Error -214 launching Check for Updates"]]]]],["CWA - Clinical Work Area","CWA - Clinical Work Area",[["Error or Issue","Error or Issue",[["Overflow error 6","Overflow error 6"]]]]],["Demographics","Demographics",[["Error or Issue","Error or Issue",[["Error on patient merge","Error on patient merge"],["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"]]],["How to and Training","How to and Training",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"]]]]],["DOT Upload Utility","DOT Upload Utility",[["Error or Issue","Error or Issue",[["DOT Upload Error","DOT Upload Error"],["DOT Upload Question","DOT Upload Question"]]]]],["Employer Portal","Employer Portal",[["Error or Issue","Error or Issue",[["SYSTOC not updating PureOHS","SYSTOC not updating PureOHS"]]]]],["ePrescribe","ePrescribe",[["Error or Issue","Error or Issue",[["ePrecribe not working as expected","ePrecribe not working as expected"],["eprecribe pin incorrect","eprecribe pin incorrect"],["eprescribe how to configure","eprescribe how to configure"],["eprescribe not able to prescribe","eprescribe not able to prescribe"],["eprescribe not able to prescribe Controlled Substances","eprescribe not able to prescribe Controlled Substances"]]],["Request","Request",[["Add provider to ePrecribe","Add provider to ePrecribe"]]]]],["File Maintenance / Utility","File Maintenance / Utility",[["How to and Training","How to and Training",[["How to clean up their data","How to clean up their data"],["How to configure multiple companies at the same time","How to configure multiple companies at the same time"],["What SSO options are availible.","What SSO options are availible."]]]]],["HL7","HL7",[["Error or Issue","Error or Issue",[["HL7 not connecting","HL7 not connecting"]]]]],["Imports","Imports",[["Documentation and Forms","Documentation and Forms",[["Form Upload Tool","Form Upload Tool"],["ICD-10 Import","ICD-10 Import"]]],["Error or Issue","Error or Issue",[["Import error \"blank rows\"","Import error \"blank rows\""],["Import tool error","Import tool error"]]],["How to and Training","How to and Training",[["How to configure import tool","How to configure import tool"]]]]],["Injury","Injury",[["Error or Issue","Error or Issue",[["ICD codes not updating from treatment","ICD codes not updating from treatment"]]]]],["iSYSTOC","iSYSTOC",[["Error or Issue","Error or Issue",[["How to configure users","How to configure users"],["Password reset request","Password reset request"]]],["How to and Training","How to and Training",[["iSYSTOC expiration setting?","iSYSTOC expiration setting?"]]]]],["KIOSK","KIOSK",[["Error or Issue","Error or Issue",[["Kiosk Documents missing","Kiosk Documents missing"]]]]],["Launch / Login","Launch / Login",[["Error","Error",[["Error \"access was denied by the access policy\"","Error \"access was denied by the access policy\""],["Error when using SYSTOC","Error when using SYSTOC"],["Citrix error on launch","Citrix error on launch"],["Database error","Database error"],["Systoc already running error","Systoc already running error"]]],["Launch \\ Login","Launch \\ Login",[["Admin looking for user session reset","Admin looking for user session reset"],["SYSTOC is not launching","SYSTOC is not launching"],["Customer Hosted status inquiry","Customer Hosted status inquiry"],["Account locked","Account locked"],["Admin looking for user password reset","Admin looking for user password reset"],["Hosted standard password Admin request","Hosted standard password Admin request"],["Password reset request","Password reset request"]]],["Performance","Performance",[["Systoc is slow","Systoc is slow"],["Hosted","Hosted"],["Systoc is not responding/frozen","Systoc is not responding/frozen"],["User session reset request","User session reset request"]]]]],["License","License",[["Error or Issue","Error or Issue",[["License expired countdown","License expired countdown"],["License Validation","License Validation"]]]]],["PDF Forms","PDF Forms",[["Error or Issue","Error or Issue",[["Error \"File in use\"","Error \"File in use\""]]]]],["Recall","Recall",[["How to and Training","How to and Training",[["How to Setup Recalls","How to Setup Recalls"]]]]],["Reports","Reports",[["Error or Issue","Error or Issue",[["Error when using SYSTOC","Error when using SYSTOC"],["How to generate a report","How to generate a report"],["Report will not generate","Report will not generate"],["Systoc is not responding/frozen","Systoc is not responding/frozen"],["Systoc is slow","Systoc is slow"]]],["How to and Training","How to and Training",[["How to generate a report","How to generate a report"],["Report export options?","Report export options?"],["SYSTOC is slow","SYSTOC is slow"]]],["PDF Explode","PDF Explode",[["Mass email","Mass email"]]],["Reports and Forms Team","Reports and Forms Team",[["Reports and Forms team request","Reports and Forms team request"]]]]],["Screening","Screening",[["Error or Issue","Error or Issue",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"]]],["How to and Training","How to and Training",[["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"],["How to use SYSTOC","How to use SYSTOC"],["Unable to find data","Unable to find data"]]]]],["Sigpad / Printer","Sigpad / Printer",[["Error or Issue","Error or Issue",[["Signature Pad","Signature Pad"]]]]],["Staple Send / Email","Staple Send / Email",[["Error or Issue","Error or Issue",[["Transport connection closed","Transport connection closed"]]]]],["State Registry","State Registry",[["Error or Issue","Error or Issue",[["State Registry not updating SYSTOC","State Registry not updating SYSTOC"]]],["How to and Training","How to and Training",[["Start using State Registry Batch Upload","Start using State Registry Batch Upload"]]]]],["Tap2Chart","Tap2Chart",[["Error or Issue","Error or Issue",[["Error when using SYSTOC","Error when using SYSTOC"],["How to correct data issue in SYSTOC","How to correct data issue in SYSTOC"],["Tap2Chart document locked","Tap2Chart document locked"],["Tap2Chart save spinning","Tap2Chart save spinning"]]],["How to and Training","How to and Training",[["Tap2Chart not copying into SYSTOC","Tap2Chart not copying into SYSTOC"]]]]],["Upgrade","Upgrade",[["Documentation and Forms","Documentation and Forms",[["Hardware compatibility list request","Hardware compatibility list request"],["Upgrade Request form Hosted","Upgrade Request form Hosted"],["Upgrade Request form Self-Hosted","Upgrade Request form Self-Hosted"]]],["How to and Training","How to and Training",[["Questions about self-hosted servers","Questions about self-hosted servers"],["Questions about upgrade process","Questions about upgrade process"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089945","subcategory_id":"helpdesk_ticket_custom_field_cf_concerning_551112_25000089945","item_id":"helpdesk_ticket_custom_field_cf_specifically_551112_25000089945"}); //]]> </script> </div>
<label class=" control-label cf_category771474_551112-label " for="helpdesk_ticket_cf_category771474_551112">Module</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category771474_551112_25000091145" name="helpdesk_ticket[custom_field][cf_category771474_551112]"><option value="">...</option> <option value="Case Management">Case Management</option> <option value="Demographics">Demographics</option> <option value="Drug and Alcohol">Drug and Alcohol</option> <option value="Employee Portal">Employee Portal</option> <option value="Encounter log">Encounter log</option> <option value="Hearing">Hearing</option> <option value="Login">Login</option> <option value="Medical surveillance">Medical surveillance</option> <option value="Mobile App">Mobile App</option> <option value="PFT Module">PFT Module</option> <option value="SaaS Administration">SaaS Administration</option> <option value="Safety">Safety</option> <option value="Scheduler">Scheduler</option> <option value="Security">Security</option> <option value="Self-Hosted">Self-Hosted</option> <option value="Support Center">Support Center</option> <option value="System settings">System settings</option> <option value="Vaccination">Vaccination</option></select><div class="level_2"><label class="">Area / Submodule</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_area424327_551112_25000091145" name="helpdesk_ticket[custom_field][cf_area424327_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Issue</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail48618_551112_25000091145" name="helpdesk_ticket[custom_field][cf_detail48618_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category771474_551112_25000091145').nested_select_tag({"data_tree":[["Case Management","Case Management",[["Documents","Documents",[["How do I scan documents into OHM?","How do I scan documents into OHM?"],["I am getting an error connecting to scanner when trying to scan into OHM","I am getting an error connecting to scanner when trying to scan into OHM"]]],["Error/Issue","Error/Issue",[["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error cannot connect to scanner","I am getting an error cannot connect to scanner"],["I am getting an error viewing documents or documents come up blank.","I am getting an error viewing documents or documents come up blank."],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."],["LWD/RWD Counts are off","LWD/RWD Counts are off"],["Where do I fill in data missing in my OSHA electronic file?","Where do I fill in data missing in my OSHA electronic file?"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"]]],["How-to","How-to",[["How do I enter or correct Lost or Restricted work days?","How do I enter or correct Lost or Restricted work days?"],["How do I set up encounter type to ask to link to an injury case?","How do I set up encounter type to ask to link to an injury case?"],["How do I tell what field is missing from OSHA report file and how to fix it?","How do I tell what field is missing from OSHA report file and how to fix it?"],["How to require/print certain fields on OSHA reports?","How to require/print certain fields on OSHA reports?"],["My cases are not numbering correctly","My cases are not numbering correctly"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Lost and Restricted Workdays","Lost and Restricted Workdays",[["Lost /Restricted Days not correct","Lost /Restricted Days not correct"],["Unable to edit the number of Lost or Restricted days","Unable to edit the number of Lost or Restricted days"]]],["OSHA Record Keeping","OSHA Record Keeping",[["I am missing cases from my OSHA 300/300A/301 reports","I am missing cases from my OSHA 300/300A/301 reports"],["Lost /Restricted Days not correct","Lost /Restricted Days not correct"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["My report is missing cases or data that should be there or the result data is incorrect.","My report is missing cases or data that should be there or the result data is incorrect."]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Case Management","Feature Request/Wishlist for Case Management"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["How do I get a change to my OHM export file?","How do I get a change to my OHM export file?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How do I get the latest changes to the OSHA electronic submission reports?","How do I get the latest changes to the OSHA electronic submission reports?"],["How do I get the OSHA reports for electronic submission?","How do I get the OSHA reports for electronic submission?"],["How do I tell what field is missing from OSHA report file and how to fix it?","How do I tell what field is missing from OSHA report file and how to fix it?"],["How to require/print certain fields on OSHA reports?","How to require/print certain fields on OSHA reports?"],["I did not receive my Case Management export data.","I did not receive my Case Management export data."],["I need an export of my Case Management data.","I need an export of my Case Management data."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["My report is missing cases or data that should be there or the result data is incorrect.","My report is missing cases or data that should be there or the result data is incorrect."],["State FROI has been updated and need latest version in OHM","State FROI has been updated and need latest version in OHM"],["There is data missing from the Case Management export data","There is data missing from the Case Management export data"],["Where do I fill in data missing in my OSHA electronic file?","Where do I fill in data missing in my OSHA electronic file?"],["Where do you fill in data appearing on a report?","Where do you fill in data appearing on a report?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why is gender missing on my OSHA electronic reports?","Why is gender missing on my OSHA electronic reports?"]]]]],["Demographics","Demographics",[["Error/Issue","Error/Issue",[["How do I archive an employee?","How do I archive an employee?"],["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error cannot connect to scanner","I am getting an error cannot connect to scanner"],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["What does this error saving employee in OHM mean?","What does this error saving employee in OHM mean?"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"]]],["How-to","How-to",[["How can I add a new field to Demographics?","How can I add a new field to Demographics?"],["How do I add an employee?","How do I add an employee?"],["How do I convert historical code for a table where we are changing all the codes?","How do I convert historical code for a table where we are changing all the codes?"],["How do I create a consent form?","How do I create a consent form?"],["How do I delete an employee?","How do I delete an employee?"],["How do I get back an employee accidentally deleted?","How do I get back an employee accidentally deleted?"],["How do I merge duplicate employee records?","How do I merge duplicate employee records?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Imports","Imports",[["How do I setup an employee import from Workday?","How do I setup an employee import from Workday?"]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Demographics","Feature Request/Wishlist for Demographics"],["How do I get a change to my OHM export file?","How do I get a change to my OHM export file?"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How can I print a report of an employee medical record?","How can I print a report of an employee medical record?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How many active employees does X customer have in their DB?","How many active employees does X customer have in their DB?"],["I have 2 or more duplicate employees.","I have 2 or more duplicate employees."],["My report is not printing the correct data.","My report is not printing the correct data."],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Drug and Alcohol","Drug and Alcohol",[["Error/Issue","Error/Issue",[["A person was selected twice for random drug testing?","A person was selected twice for random drug testing?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"]]],["How-to","How-to",[["How do I do a random drug test selection list?","How do I do a random drug test selection list?"],["How does OHM generate random drug test selection lists?","How does OHM generate random drug test selection lists?"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"]]],["Program Requests","Program Requests",[["Feature Request/Wishlist for Drug/Alcohol","Feature Request/Wishlist for Drug/Alcohol"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Employee Portal","Employee Portal",[["Error/Issue","Error/Issue",[["How do I reset my password for portal?","How do I reset my password for portal?"]]],["How-to","How-to",[["How do I make a portal user inactive?","How do I make a portal user inactive?"]]]]],["Encounter log","Encounter log",[["Error/Issue","Error/Issue",[["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error cannot connect to scanner","I am getting an error cannot connect to scanner"],["I am getting an error when trying to scan into OHM","I am getting an error when trying to scan into OHM"],["I am getting encounter in use error but that person is not in the encounter.","I am getting encounter in use error but that person is not in the encounter."],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["OHM timed out and did not save my Narrative entry","OHM timed out and did not save my Narrative entry"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why am I getting this error trying to save a change to a questionnaire?","Why am I getting this error trying to save a change to a questionnaire?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"]]],["How-to","How-to",[["Can I enlarge the font on the OHM screens?","Can I enlarge the font on the OHM screens?"],["How do I add a new encounter/visit type?","How do I add a new encounter/visit type?"],["How do I add a new exam to my encounter type?","How do I add a new exam to my encounter type?"],["How do I add a new screen to my encounter type?","How do I add a new screen to my encounter type?"],["How do I add/remove a column on the listing grid?","How do I add/remove a column on the listing grid?"],["How do I change a narrative that has been signed?","How do I change a narrative that has been signed?"],["How do I change PPD options?","How do I change PPD options?"],["How do I create a questionnaire?","How do I create a questionnaire?"],["How do I delete an encounter?","How do I delete an encounter?"],["How do I set myself as a default examiner and default clinic on the encounter data entry?","How do I set myself as a default examiner and default clinic on the encounter data entry?"],["How do I set up encounter type to ask to link to an injury case?","How do I set up encounter type to ask to link to an injury case?"],["How do I setup a new encounter visit type?","How do I setup a new encounter visit type?"],["How do I unlink an encounter linked to an incorrect case?","How do I unlink an encounter linked to an incorrect case?"],["How do I unlock an encounter?","How do I unlock an encounter?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How can I print a report of an employee medical record?","How can I print a report of an employee medical record?"],["How do I print a report of all the visits for a clinic?","How do I print a report of all the visits for a clinic?"],["How do I print a report of number of each visit type?","How do I print a report of number of each visit type?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Hearing","Hearing",[["Error/Issue","Error/Issue",[["A test is showing a shift that should not be?","A test is showing a shift that should not be?"],["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error cannot connect to scanner","I am getting an error cannot connect to scanner"],["I am getting an error transferring tests from my audiometer.","I am getting an error transferring tests from my audiometer."],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violation error?","Why am I getting a security violation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["How-to","How-to",[["Current hearing test is using the wrong baseline.","Current hearing test is using the wrong baseline."],["How do I make sure OHM is using age correction?","How do I make sure OHM is using age correction?"],["How do I revise a baseline?","How do I revise a baseline?"],["How do I set up my (model name) audiometer?","How do I set up my (model name) audiometer?"],["How do I set up my audiometer to transfer tests into OHM?","How do I set up my audiometer to transfer tests into OHM?"],["My calibration is not showing on the Calibration screen.","My calibration is not showing on the Calibration screen."],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Program Requests","Program Requests",[["How do I add a field to the data entry screen?","How do I add a field to the data entry screen?"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I change the paragraph wordin on the evaluation letter?","How do I change the paragraph wordin on the evaluation letter?"],["How do I find a report to print ...?","How do I find a report to print ...?"],["Why are employees missing from my report?","Why are employees missing from my report?"]]]]],["Login","Login",[["Error/Issue","Error/Issue",[["How do I reset my password for portal?","How do I reset my password for portal?"],["How do I reset my password that was forgotten?","How do I reset my password that was forgotten?"],["I forgot my password and now my user is inactive?","I forgot my password and now my user is inactive?"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why am I getting OHM not responding or can't login?","Why am I getting OHM not responding or can't login?"]]],["Security","Security",[["What is the minimum or maximum password length for OHM?","What is the minimum or maximum password length for OHM?"]]]]],["Medical surveillance","Medical surveillance",[["Error/Issue","Error/Issue",[["How do I resolve a Test not Defined error on Lab import?","How do I resolve a Test not Defined error on Lab import?"],["How do I resolve Panel Not Defined error on Lab import?","How do I resolve Panel Not Defined error on Lab import?"],["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error cannot connect to scanner","I am getting an error cannot connect to scanner"],["I am getting an error when trying to scan into OHM","I am getting an error when trying to scan into OHM"],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why am I getting this error trying to save a change to a questionnaire?","Why am I getting this error trying to save a change to a questionnaire?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["How-to","How-to",[["How do I change PPD options?","How do I change PPD options?"],["How do I create a custom questionnaire?","How do I create a custom questionnaire?"],["How do I create a questionnaire?","How do I create a questionnaire?"],["How do I enroll a group of employees into a surveillance program?","How do I enroll a group of employees into a surveillance program?"],["How do I exempt a person from a required program?","How do I exempt a person from a required program?"],["How do I send questionnaire e-mails to employees for them to fill out?","How do I send questionnaire e-mails to employees for them to fill out?"],["How do I set up a new surveillance program and exam?","How do I set up a new surveillance program and exam?"],["I made a change to my program so how do I update all the due date requirements?","I made a change to my program so how do I update all the due date requirements?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"],["Why is due date incorrect for a certain exam/program?","Why is due date incorrect for a certain exam/program?"],["Why is it not seeing the last exam and showing someone not compliant for a program?","Why is it not seeing the last exam and showing someone not compliant for a program?"],["Why is this person getting scheduled for a hearing test 1 month after their test?","Why is this person getting scheduled for a hearing test 1 month after their test?"]]],["Imports","Imports",[["When importing 2 lab files for 1 person with same date, only 1 imports?","When importing 2 lab files for 1 person with same date, only 1 imports?"]]],["Program Requests","Program Requests",[["Please add the ability to track ..... in OHM","Please add the ability to track ..... in OHM"]]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I print a report of everyone due for a certain program?","How do I print a report of everyone due for a certain program?"],["How do I print lab test results?","How do I print lab test results?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why are vaccinations missing from my report?","Why are vaccinations missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why is my Demographics import taking so long or why did my Demographics import not finish?","Why is my Demographics import taking so long or why did my Demographics import not finish?"]]]]],["Mobile App","Mobile App",[["How-to","How-to",[["Unable to sign new consent form","Unable to sign new consent form"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[]]]],["PFT Module","PFT Module",[["Error/Issue","Error/Issue",[["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error cannot connect to scanner","I am getting an error cannot connect to scanner"],["I am getting an error when trying to scan into OHM","I am getting an error when trying to scan into OHM"],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violation error?","Why am I getting a security violation error?"]]],["How-to","How-to",[["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"]]]]],["SaaS Administration","SaaS Administration",[["How-to","How-to",[["How can I get a test environment to test latest version or test a new import?","How can I get a test environment to test latest version or test a new import?"],["How can I get upgraded to latest version of OHM?","How can I get upgraded to latest version of OHM?"]]]]],["Safety","Safety",[["Error/Issue","Error/Issue",[["I am getting an error -4011 when trying to scan into OHM","I am getting an error -4011 when trying to scan into OHM"],["I am getting an error -4012 when trying to scan into OHM","I am getting an error -4012 when trying to scan into OHM"],["I am getting an error -4047 when trying to scan into OHM","I am getting an error -4047 when trying to scan into OHM"],["I am getting an error cannot connect to scanner","I am getting an error cannot connect to scanner"],["I can't view image after it is scanned in - the preview is blank.","I can't view image after it is scanned in - the preview is blank."],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"]]],["How-to","How-to",[["How can I add a new field to Safety","How can I add a new field to Safety"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["How do I get Establishment name to print on OSHA reports?","How do I get Establishment name to print on OSHA reports?"],["How do I get the latest changes to the OSHA electronic submission reports?","How do I get the latest changes to the OSHA electronic submission reports?"],["How do I get the OSHA reports for electronic submission?","How do I get the OSHA reports for electronic submission?"],["Why are cases missing from my OSHA report?","Why are cases missing from my OSHA report?"],["Why are cases not included in my electronic OSHA file?","Why are cases not included in my electronic OSHA file?"]]]]],["Scheduler","Scheduler",[["Error/Issue","Error/Issue",[["I am getting an error -4011 when trying to scan into OHM","I am getting an error -4011 when trying to scan into OHM"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"],["Why are employees not receiving questionnaire e-mails?","Why are employees not receiving questionnaire e-mails?"],["Why are scheduled appointments changing to No Show Before the appointment time?","Why are scheduled appointments changing to No Show Before the appointment time?"]]],["How-to","How-to",[["How can I add a new field to Scheduler?","How can I add a new field to Scheduler?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"]]]]],["Security","Security",[["Reports/Export","Reports/Export",[["How do I restrict users to only see certain reports?","How do I restrict users to only see certain reports?"]]]]],["Self-Hosted","Self-Hosted",[["Error/Issue","Error/Issue",[["How do I save disc space?","How do I save disc space?"],["What does this installation error mean when installing new version?","What does this installation error mean when installing new version?"]]],["How-to","How-to",[["What version of Tomcat is supported with version ? of OHM?","What version of Tomcat is supported with version ? of OHM?"],["Where can I get the installation instructions for OHM?","Where can I get the installation instructions for OHM?"],["How can I get the installation package for the latest version of OHM?","How can I get the installation package for the latest version of OHM?"],["How can I get upgraded to latest version of OHM?","How can I get upgraded to latest version of OHM?"]]]]],["Support Center","Support Center",[["How-to","How-to",[["How can I mark someone as the new administrator for OHM tickets and e-mails?","How can I mark someone as the new administrator for OHM tickets and e-mails?"],["How to I update the contact and e-mail for OHM tickets/e-mails?","How to I update the contact and e-mail for OHM tickets/e-mails?"],["What does this release note item mean?","What does this release note item mean?"]]]]],["System settings","System settings",[["Archived","Archived",[]],["General Options","General Options",[["How do I change my timezone?","How do I change my timezone?"]]],["How-to","How-to",[["How do I change a security group to be able to do X thing?","How do I change a security group to be able to do X thing?"],["How do I convert historical code for a table where we are changing all the codes?","How do I convert historical code for a table where we are changing all the codes?"],["How do I find a specific table name in OHM?","How do I find a specific table name in OHM?"],["How do I setup an employee import from Workday?","How do I setup an employee import from Workday?"],["How do I setup SSO on my system?","How do I setup SSO on my system?"]]],["Imports","Imports",[["Can I get the layout for the Standard Demographics import?","Can I get the layout for the Standard Demographics import?"],["Can I import vaccine data from a spreadsheet?","Can I import vaccine data from a spreadsheet?"],["How do I setup an employee import from Workday?","How do I setup an employee import from Workday?"],["What does this import error mean - Could not execute statement on import?","What does this import error mean - Could not execute statement on import?"],["When importing 2 lab files for 1 person with same date, only 1 imports?","When importing 2 lab files for 1 person with same date, only 1 imports?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"]]],["Language","Language",[["Does OHM have different languages?","Does OHM have different languages?"]]],["Reports/Export","Reports/Export",[["How do I restrict users to only see certain reports?","How do I restrict users to only see certain reports?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"]]],["Scheduled Jobs","Scheduled Jobs",[["Why did my scheduled job not run today?","Why did my scheduled job not run today?"],["Why does the job status on Scheduled job say Misfired?","Why does the job status on Scheduled job say Misfired?"]]],["Security","Security",[["How do I restrict users to only see certain reports?","How do I restrict users to only see certain reports?"],["What is the minimum or maximum password length for OHM?","What is the minimum or maximum password length for OHM?"]]],["User and Group","User and Group",[]]]],["Vaccination","Vaccination",[["Error/Issue","Error/Issue",[["I am getting an error -4011 when trying to scan into OHM","I am getting an error -4011 when trying to scan into OHM"],["My report is blank/gray/nothing appears","My report is blank/gray/nothing appears"],["Why am I getting a security violoation error?","Why am I getting a security violoation error?"],["Why are employees I search for not accessible (they have a red circte with a line through it)?","Why are employees I search for not accessible (they have a red circte with a line through it)?"]]],["How-to","How-to",[["How can I add a new field to Vaccinations?","How can I add a new field to Vaccinations?"],["How do I change PPD options?","How do I change PPD options?"],["How do I view what the PPD options are?","How do I view what the PPD options are?"],["Why am I not seeing an add/delete/modify button on X screen?","Why am I not seeing an add/delete/modify button on X screen?"]]],["Imports","Imports",[["Can I import vaccine data from a spreadsheet?","Can I import vaccine data from a spreadsheet?"]]],["Program Requests","Program Requests",[]],["Reports/Export","Reports/Export",[["Can OHM send vaccination records to the state registry?","Can OHM send vaccination records to the state registry?"],["How can I get a change to a report in OHM?","How can I get a change to a report in OHM?"],["How can I get a change to my custom report in OHM?","How can I get a change to my custom report in OHM?"],["Why are employees missing from my report?","Why are employees missing from my report?"],["Why are vaccinations missing from my report?","Why are vaccinations missing from my report?"],["Why did my scheduled job not run today?","Why did my scheduled job not run today?"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000091145","subcategory_id":"helpdesk_ticket_custom_field_cf_area424327_551112_25000091145","item_id":"helpdesk_ticket_custom_field_cf_detail48618_551112_25000091145"}); //]]> </script> </div>
<label class=" control-label cf_category685796_551112-label " for="helpdesk_ticket_cf_category685796_551112">License</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category685796_551112_25000091146" name="helpdesk_ticket[custom_field][cf_category685796_551112]"><option value="">...</option> <option value="Manage Compliance / Safety (PureOHS)">Manage Compliance / Safety (PureOHS)</option> <option value="View Clinic Data (Employer Portal)">View Clinic Data (Employer Portal)</option></select><div class="level_2"><label class="">Area</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_area877353_551112_25000091146" name="helpdesk_ticket[custom_field][cf_area877353_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Detail</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail993174_551112_25000091146" name="helpdesk_ticket[custom_field][cf_detail993174_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category685796_551112_25000091146').nested_select_tag({"data_tree":[["Manage Compliance / Safety (PureOHS)","Manage Compliance / Safety (PureOHS)",[["Appointments","Appointments",[["Feature Request","Feature Request"],["How do I add slots?","How do I add slots?"],["I am getting an error on my appointment.","I am getting an error on my appointment."],["I am missing slots that I need to use to make an appointment","I am missing slots that I need to use to make an appointment"],["Time zone is incorrect in PureOHS","Time zone is incorrect in PureOHS"],["What happened to my appointment?","What happened to my appointment?"]]],["Case","Case",[["I am getting an Error in Case Management","I am getting an Error in Case Management"],["I am missing tasks from a case","I am missing tasks from a case"],["LWD/RWD days not correct","LWD/RWD days not correct"],["OSHA Log problem","OSHA Log problem"]]],["Dashboard","Dashboard",[["How do I create a new My Dashbord/Organization Dashboard?","How do I create a new My Dashbord/Organization Dashboard?"],["My dashboard has disappeared","My dashboard has disappeared"],["My dashboard will not load","My dashboard will not load"],["Organization Saved dashboards are missing","Organization Saved dashboards are missing"]]],["Document Review","Document Review",[["Getting an error when reviewing documents that have been uploaded by employees","Getting an error when reviewing documents that have been uploaded by employees"]]],["eForms","eForms",[["Need a new eForm developed","Need a new eForm developed"],["Need an eForm changed","Need an eForm changed"]]],["Encounters","Encounters",[["I am getting an Error in Encounters","I am getting an Error in Encounters"],["I cannot see all the encounters that I should be able to see in PureOHS","I cannot see all the encounters that I should be able to see in PureOHS"],["I can't save something in my encounter","I can't save something in my encounter"],["I have incorrect data appearing in a field","I have incorrect data appearing in a field"],["I need to change my homepage","I need to change my homepage"]]],["Events","Events",[["How do I change my vaccine inventory","How do I change my vaccine inventory"],["How do I set up an Event","How do I set up an Event"],["How do I start an Event?","How do I start an Event?"]]],["External Equipment","External Equipment",[["How do I install an signature pad?","How do I install an signature pad?"],["My audiometer is not transferring into PureOHS","My audiometer is not transferring into PureOHS"],["My portacount is not transferring into PureOHS","My portacount is not transferring into PureOHS"],["My signature pad is not working","My signature pad is not working"],["My spirometer is not transferring into PureOHS","My spirometer is not transferring into PureOHS"],["My vision screener is not transferring into PureOHS","My vision screener is not transferring into PureOHS"],["Need help setting up my audiometer to transfer to PureOHS","Need help setting up my audiometer to transfer to PureOHS"],["Need help setting up my portacount to transfer into PureOHS","Need help setting up my portacount to transfer into PureOHS"],["Need help setting up my spirometer to transfer to PureOHS","Need help setting up my spirometer to transfer to PureOHS"],["Need help setting up my vision screener to transfer to PureOHS","Need help setting up my vision screener to transfer to PureOHS"]]],["Feature request","Feature request",[["I would like to request a new feature...","I would like to request a new feature..."]]],["Imports","Imports",[["How is an import set up or changed?","How is an import set up or changed?"],["How do I correct an import error I am receiving?","How do I correct an import error I am receiving?"],["Need to have my import run manually","Need to have my import run manually"],["Need to test an import from a new HR system","Need to test an import from a new HR system"]]],["Incidents","Incidents",[["Errors on Incidents","Errors on Incidents"],["How do I add/view/edit/delete Incident Records?","How do I add/view/edit/delete Incident Records?"],["Questions about Incidents","Questions about Incidents"],["Time zone is incorrect in PureOHS","Time zone is incorrect in PureOHS"]]],["Injuries/Illnesses","Injuries/Illnesses",[["Error on Injuries/Illnesses","Error on Injuries/Illnesses"],["How do I add LWD/RWD and OSHA information to an Injury/Illness record?","How do I add LWD/RWD and OSHA information to an Injury/Illness record?"],["How do Injuries I add/view/edit/delete Injuries/Illness record?","How do Injuries I add/view/edit/delete Injuries/Illness record?"],["Questions about Injuries/Illnesses","Questions about Injuries/Illnesses"]]],["Investigations","Investigations",[["Can an Injury record be added to an Investigation?","Can an Injury record be added to an Investigation?"],["Error on Investigations","Error on Investigations"],["How do I add/view/edit/delete an Investigation?","How do I add/view/edit/delete an Investigation?"],["Questions about investigations","Questions about investigations"]]],["Login Screen","Login Screen",[["Can't log in - I don't know why","Can't log in - I don't know why"],["Can't log in - I forgot my password","Can't log in - I forgot my password"],["Can't log in - I forgot username","Can't log in - I forgot username"],["Can't log in - my account is locked","Can't log in - my account is locked"],["Can't log in - My password is expired and I don't remember the old one","Can't log in - My password is expired and I don't remember the old one"],["Can't log in -Forgot Organization number","Can't log in -Forgot Organization number"],["Can't log in -Not getting the email to reset my password","Can't log in -Not getting the email to reset my password"],["System Error Message","System Error Message"]]],["Manage>Companies","Manage>Companies",[["How do I add a new Org Group?","How do I add a new Org Group?"],["How do I add a new Org Group Structure?","How do I add a new Org Group Structure?"]]],["Manage>People","Manage>People",[["Cannot Update person record (name, ID, SSN, status, hire date, termination date)","Cannot Update person record (name, ID, SSN, status, hire date, termination date)"],["Getting an error in Manage>People","Getting an error in Manage>People"],["I cannot find the person I am searching for.","I cannot find the person I am searching for."]]],["Medical Chart","Medical Chart",[["Data incorrect on the Medical Chart","Data incorrect on the Medical Chart"],["I need my vaccines out of PureOHS","I need my vaccines out of PureOHS"]]],["My Documents Upload","My Documents Upload",[["How do I upload my document into PureOHS?","How do I upload my document into PureOHS?"]]],["Notifications","Notifications",[["Configure/Setup Notifications","Configure/Setup Notifications"],["Duplicate notifications going out","Duplicate notifications going out"],["Nofication emails did not go out of PureOHS","Nofication emails did not go out of PureOHS"],["Too many notification emails went out of PureOHS","Too many notification emails went out of PureOHS"]]],["Programs","Programs",[["How to change who is enrolled in the Program","How to change who is enrolled in the Program"],["How to set up a new program","How to set up a new program"],["People are showing as compliant who should not be","People are showing as compliant who should not be"],["People are showing as not compliant when they should not be","People are showing as not compliant when they should not be"],["Programs not activating","Programs not activating"]]],["Reports","Reports",[["Getting an error when running a report","Getting an error when running a report"],["How do I create an Organizational Saved Report?","How do I create an Organizational Saved Report?"],["How to create a chart in a PureOHS report","How to create a chart in a PureOHS report"],["I need a change made to a report","I need a change made to a report"],["I need a new report","I need a new report"],["Reports will not load in PureOHS","Reports will not load in PureOHS"],["What report can I use to find ....?","What report can I use to find ....?"]]],["System Information","System Information",[["Do you have the recent SOC report?","Do you have the recent SOC report?"],["How often do you do database backups","How often do you do database backups"]]],["Tasks","Tasks",[["A task is not working correctly","A task is not working correctly"],["How do I set up a task?","How do I set up a task?"],["I am getting an error on a task","I am getting an error on a task"]]],["Users and Roles","Users and Roles",[["Can I change a username?","Can I change a username?"],["How do I add a large group of new users?","How do I add a large group of new users?"],["How do I add a new user?","How do I add a new user?"],["How do I add security/permissions to a role?","How do I add security/permissions to a role?"]]]]],["View Clinic Data (Employer Portal)","View Clinic Data (Employer Portal)",[["Administrator Support","Administrator Support",[["I need to delete data from the portal","I need to delete data from the portal"],["Questions about how Consolidated Portal works","Questions about how Consolidated Portal works"],["Sync the passwords for the systocadmin user","Sync the passwords for the systocadmin user"],["Tenant Setup","Tenant Setup"]]],["Dashboard","Dashboard",[["Dashboard looks different","Dashboard looks different"],["I am not able to see the records I am expecting in PureOHS","I am not able to see the records I am expecting in PureOHS"],["I am unable to open documents","I am unable to open documents"],["I don't see all my companies in PureOHS","I don't see all my companies in PureOHS"],["My customer is not seeing their results","My customer is not seeing their results"],["My dashboard will not load","My dashboard will not load"],["Request for forms from clinic","Request for forms from clinic"],["Time zone is incorrect in PureOHS","Time zone is incorrect in PureOHS"]]],["Feature request","Feature request",[["I would like to request a new feature...","I would like to request a new feature..."]]],["Login Screen","Login Screen",[["Can't log in - I don't know why","Can't log in - I don't know why"],["Can't log in - I forgot my password","Can't log in - I forgot my password"],["Can't log in - I forgot username","Can't log in - I forgot username"],["Can't log in - my account is locked","Can't log in - my account is locked"],["Can't log in - My password is expired and I don't remember the old one","Can't log in - My password is expired and I don't remember the old one"],["Can't log in -Forgot Organization number","Can't log in -Forgot Organization number"],["Can't log in -Not getting the email to reset my password","Can't log in -Not getting the email to reset my password"]]],["Manage>Companies","Manage>Companies",[["I have duplicate companies. How can that be corrected?","I have duplicate companies. How can that be corrected?"]]],["Notifications","Notifications",[["Notifications not going out","Notifications not going out"],["Too many notifications going out for invoices","Too many notifications going out for invoices"]]],["SYSTOC","SYSTOC",[["Data is not coming over from SYSTOC - SYSTOC Data Client stuck in Pending","Data is not coming over from SYSTOC - SYSTOC Data Client stuck in Pending"],["Data is not coming over from SYSTOC - SYSTOC Error in Queue View","Data is not coming over from SYSTOC - SYSTOC Error in Queue View"],["Getting an error - Cannot get access token when setting up a new company","Getting an error - Cannot get access token when setting up a new company"],["Getting an error in the SYSTOC Queue View","Getting an error in the SYSTOC Queue View"]]],["User","User",[["Need a new person added/deleted from my company","Need a new person added/deleted from my company"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000091146","subcategory_id":"helpdesk_ticket_custom_field_cf_area877353_551112_25000091146","item_id":"helpdesk_ticket_custom_field_cf_detail993174_551112_25000091146"}); //]]> </script> </div>
<label class=" control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089946" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="">Question about...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089946" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Specifically...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089946" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089946').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Reset","Reset"],["Remove","Remove"],["Autoroute","Autoroute"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Technical Issue with content","Technical Issue with content"],["Outside / Offline Learning","Outside / Offline Learning"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089946","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089946","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089946"}); //]]> </script> </div>
<label class=" control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089951" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="">Question about...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089951" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Specifically...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089951" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089951').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Reset","Reset"],["Remove","Remove"],["Autoroute","Autoroute"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Technical Issue with content","Technical Issue with content"],["Outside / Offline Learning","Outside / Offline Learning"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089951","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089951","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089951"}); //]]> </script> </div>
<label class=" control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089948" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="">Question about...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089948" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Specifically...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089948" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089948').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Reset","Reset"],["Remove","Remove"],["Autoroute","Autoroute"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Technical Issue with content","Technical Issue with content"],["Outside / Offline Learning","Outside / Offline Learning"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089948","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089948","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089948"}); //]]> </script> </div>
<label class=" control-label cf_i_am_a_551112-label " for="helpdesk_ticket_cf_i_am_a_551112">I am a...</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089952" name="helpdesk_ticket[custom_field][cf_i_am_a_551112]"><option value="">...</option> <option value="Company Admin or Individual Account">Company Admin or Individual Account</option> <option value="Trainee or Learner">Trainee or Learner</option> <option value="Having System / Technical Questions">Having System / Technical Questions</option></select><div class="level_2"><label class="">Question about...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089952" name="helpdesk_ticket[custom_field][cf_i_have_a_question_about_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Specifically...</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_details_551112_25000089952" name="helpdesk_ticket[custom_field][cf_details_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_i_am_a_551112_25000089952').nested_select_tag({"data_tree":[["Company Admin or Individual Account","Company Admin or Individual Account",[["Assessments/Compentencies","Assessments/Compentencies",[["Reset","Reset"],["Remove","Remove"],["Autoroute","Autoroute"]]],["Assignments and Notifications","Assignments and Notifications",[["Creating or Modifying Custom Diplomas","Creating or Modifying Custom Diplomas"],["Customizing email notifications","Customizing email notifications"],["How to assign training","How to assign training"],["How to enable and disable notifications for assigned training.","How to enable and disable notifications for assigned training."],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Making changes to an assignment","Making changes to an assignment"],["Providing a diploma when training is done","Providing a diploma when training is done"],["Questions about the due date","Questions about the due date"],["Recurring assignment settings","Recurring assignment settings"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Audiences","Audiences",[["Course Resource Not appearing on To Do List / Learning Plan","Course Resource Not appearing on To Do List / Learning Plan"],["Editing an existing audience","Editing an existing audience"],["Setting up an audience","Setting up an audience"]]],["Managing Credit and Enrollments","Managing Credit and Enrollments",[["Adjusting an Enrollment","Adjusting an Enrollment"]]],["OnDemand Messaging System","OnDemand Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"]]],["People and the Organization","People and the Organization",[["A user account is inactive","A user account is inactive"],["Changing User Permissions","Changing User Permissions"],["Creating Custom Roles","Creating Custom Roles"],["Creating Organization Units and Groups","Creating Organization Units and Groups"],["Getting an error while running an import","Getting an error while running an import"],["Importing users into the system","Importing users into the system"],["Modifying a User Account","Modifying a User Account"],["Modifying Organization Unites and Groups","Modifying Organization Unites and Groups"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"]]],["Purchasing Training on OnDemand","Purchasing Training on OnDemand",[["Billing Adjustments/Questions","Billing Adjustments/Questions"],["Can't find training","Can't find training"],["Credit Card Transaction Issue","Credit Card Transaction Issue"],["How to Purchase / Which Training to Purchase","How to Purchase / Which Training to Purchase"],["Problems with Codes","Problems with Codes"],["Purchased Training not appearing","Purchased Training not appearing"],["Refund Request (INTERNAL ONLY)","Refund Request (INTERNAL ONLY)"],["Request for Receipt","Request for Receipt"],["Training not purchasable","Training not purchasable"],["Using Codes","Using Codes"]]],["Reports","Reports",[["Changing or deleting scheduled reports","Changing or deleting scheduled reports"],["Expected data not appearing on a report","Expected data not appearing on a report"],["Problems with an Ad-Hoc Report","Problems with an Ad-Hoc Report"],["Questions about reports","Questions about reports"],["Setting up an Ad-hoc report","Setting up an Ad-hoc report"],["Setting up scheduled reports","Setting up scheduled reports"],["Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)","Unexpected Data showing up on a report (DUPLICATE OF ABOVE CATEGORY)"],["Unexpected Results in a Scheduled Report","Unexpected Results in a Scheduled Report"],["Unexpected Results in a Report","Unexpected Results in a Report"]]],["Sales or Contract Questions","Sales or Contract Questions",[["Contract Delivery (Internal Only)","Contract Delivery (Internal Only)"],["Contract Renewals (Internal Only)","Contract Renewals (Internal Only)"],["License Expired or Missing","License Expired or Missing"],["Questions about my contract","Questions about my contract"]]],["Talent Profile","Talent Profile",[["Errors with Performance Document","Errors with Performance Document"]]],["Training Library","Training Library",[["Adding training to the library","Adding training to the library"],["Changing training in the library","Changing training in the library"],["Course not launching","Course not launching"],["Create/Edit Certificate/Mapping Curicula","Create/Edit Certificate/Mapping Curicula"],["Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)","Creating or modifying training in the library (DUPLICATE OF ABOVE CATEGORY)"],["Creating training with the Powerpoint conversion tool","Creating training with the Powerpoint conversion tool"],["Errors with Powerpoint conversion tool","Errors with Powerpoint conversion tool"],["Getting a list of training in the library","Getting a list of training in the library"],["Organizing Training","Organizing Training"],["Technical Issue with content","Technical Issue with content"],["Outside / Offline Learning","Outside / Offline Learning"]]]]],["Trainee or Learner","Trainee or Learner",[["Assignments and Notifications","Assignments and Notifications",[["Help with Job Aides","Help with Job Aides"],["How to review training that's already finished","How to review training that's already finished"],["Incorrect information in training","Incorrect information in training"],["Learners/Trainees did not receive notifications for their training.","Learners/Trainees did not receive notifications for their training."],["Learners/Trainees received a training notification that they shouldn't have.","Learners/Trainees received a training notification that they shouldn't have."],["Printing a diploma","Printing a diploma"],["Questions about the due date","Questions about the due date"],["Training didn't generate a diploma","Training didn't generate a diploma"],["Training on the home page that shouldn't be there","Training on the home page that shouldn't be there"]]],["Messaging System","Messaging System",[["How to use the Messaging system","How to use the Messaging system"],["Message sent in error","Message sent in error"],["Messages not appearing","Messages not appearing"],["Request to be Excused or Marked Complete","Request to be Excused or Marked Complete"]]],["OSHA & CEU Bundles","OSHA & CEU Bundles",[["Errors with Procotored OSHA Training","Errors with Procotored OSHA Training"],["Failing a test in OSHA","Failing a test in OSHA"],["Need to make changes to information on an OSHA card","Need to make changes to information on an OSHA card"],["OSHA Card Replacement Request","OSHA Card Replacement Request"],["OSHA Expiration Date Questions","OSHA Expiration Date Questions"],["OSHA Timer Questions","OSHA Timer Questions"],["Other OSHA Questions","Other OSHA Questions"],["Questions about the OSHA card process","Questions about the OSHA card process"],["Questions about the OSHA training","Questions about the OSHA training"],["Updating OSHA Mailing Address","Updating OSHA Mailing Address"]]],["Accessing the System","Accessing the System",[["A user account is inactive","A user account is inactive"],["Problems with Company Name on login screen","Problems with Company Name on login screen"],["User does not have an account","User does not have an account"],["User having trouble logging in with their password","User having trouble logging in with their password"]]],["Taking Training","Taking Training",[["Assigned training won't load","Assigned training won't load"],["Course not saving progress","Course not saving progress"],["Expected training doesn't appear on the home page","Expected training doesn't appear on the home page"],["Reviewing completed training","Reviewing completed training"],["Verifying Diplomas","Verifying Diplomas"]]]]],["Having System / Technical Questions","Having System / Technical Questions",[["Environments","Environments",[["ELMS system cache (internal)","ELMS system cache (internal)"],["Errors in the UAT, Sandbox or Training environment","Errors in the UAT, Sandbox or Training environment"],["Getting access to the UAT, Sandbox, or Training environment","Getting access to the UAT, Sandbox, or Training environment"],["Request to refresh the UAT, Sandbox or Training environment","Request to refresh the UAT, Sandbox or Training environment"]]],["Functionality","Functionality",[["Create/Edit Domain level","Create/Edit Domain level"],["Dashboards and Widgets","Dashboards and Widgets"]]],["HR Data Feed and SSO","HR Data Feed and SSO",[["Data Feed Errors","Data Feed Errors"],["Questions about my Data Feed","Questions about my Data Feed"],["Setting up Single Sign-On","Setting up Single Sign-On"],["Settup up a Data Feed","Settup up a Data Feed"],["Troubleshooting Single Sign-On Errors","Troubleshooting Single Sign-On Errors"]]],["Network Issues","Network Issues",[["Unable to connect or slow connection","Unable to connect or slow connection"],["Unsupported browser","Unsupported browser"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000089952","subcategory_id":"helpdesk_ticket_custom_field_cf_i_have_a_question_about_551112_25000089952","item_id":"helpdesk_ticket_custom_field_cf_details_551112_25000089952"}); //]]> </script> </div>
<label class=" control-label cf_category440310_551112-label " for="helpdesk_ticket_cf_category440310_551112">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category440310_551112_25000090856" name="helpdesk_ticket[custom_field][cf_category440310_551112]"><option value="">...</option> <option value="Administrator">Administrator</option> <option value="Bill of Materials (BOM)">Bill of Materials (BOM)</option> <option value="CD Writer">CD Writer</option> <option value="RegLoader/Browser">RegLoader/Browser</option> <option value="DocuWERCS">DocuWERCS</option> <option value="DTE (Data Transformation Engine)">DTE (Data Transformation Engine)</option> <option value="eLite">eLite</option> <option value="GHS Wizard">GHS Wizard</option> <option value="Impact Analysis">Impact Analysis</option> <option value="SARA / Global Trade Transaction Monitor (GTTM)">SARA / Global Trade Transaction Monitor (GTTM)</option> <option value="Label Designer">Label Designer</option> <option value="Label Print Station">Label Print Station</option> <option value="Poison Centre Notification (PCN)">Poison Centre Notification (PCN)</option> <option value="Power Author / Power Designer">Power Author / Power Designer</option> <option value="Power Entry">Power Entry</option> <option value="Raw Material Introduction Kernel">Raw Material Introduction Kernel</option> <option value="Regulatory Tracking">Regulatory Tracking</option> <option value="Report Writer">Report Writer</option> <option value="Rule Writer">Rule Writer</option> <option value="UL Secure Connect / ULSC">UL Secure Connect / ULSC</option> <option value="Security">Security</option> <option value="Translation Manager">Translation Manager</option> <option value="Transportation Wizard">Transportation Wizard</option> <option value="VOC Haps">VOC Haps</option> <option value="Web Viewer">Web Viewer</option> <option value="Work Flow Manager">Work Flow Manager</option> <option value="WGK Wizard">WGK Wizard</option> <option value="WERCS Studio Platform">WERCS Studio Platform</option></select><div class="level_2"><label class="">Area</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_area953950_551112_25000090856" name="helpdesk_ticket[custom_field][cf_area953950_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Detail</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail460089_551112_25000090856" name="helpdesk_ticket[custom_field][cf_detail460089_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category440310_551112_25000090856').nested_select_tag({"data_tree":[["Administrator","Administrator",[["Countries","Countries",[["How to assign languages to a specific subformat","How to assign languages to a specific subformat"]]],["Data Management","Data Management",[["How to delete component / product through data management","How to delete component / product through data management"],["How to view my system's audit history","How to view my system's audit history"],["How to see my employee's history / logged in users","How to see my employee's history / logged in users"]]],["Font Groups","Font Groups",[["How to set up font groups","How to set up font groups"]]],["Plant Management","Plant Management",[["How to set up a new plant within management","How to set up a new plant within management"]]],["Product / Alias Archive","Product / Alias Archive",[["How to Archive Product / Alias","How to Archive Product / Alias"]]],["Revision Date Management","Revision Date Management",[["How to bulk update revision dates","How to bulk update revision dates"]]],["Password Setup Options","Password Setup Options",[["How do I specify password / login criteria","How do I specify password / login criteria"]]],["Mail Groups","Mail Groups",[["How do I setup mailgroups","How do I setup mailgroups"]]],["Training Request","Training Request",[["Training on Administrator Modules","Training on Administrator Modules"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Bill of Materials (BOM)","Bill of Materials (BOM)",[["Autogenerate","Autogenerate",[["How to autogenerate a BOM","How to autogenerate a BOM"]]],["Conglomerate","Conglomerate",[["How do I use the Conglomerate Feature in BOM","How do I use the Conglomerate Feature in BOM"]]],["History","History",[["How do I view the history of my BOM product","How do I view the history of my BOM product"]]],["Manage Reactions","Manage Reactions",[["How to mange pre and post reactions within BOM","How to mange pre and post reactions within BOM"]]],["Mass Update","Mass Update",[["How to mass update components within BOM","How to mass update components within BOM"]]],["Product Formulation","Product Formulation",[["How to manage products within BOM","How to manage products within BOM"],["How can I compare two product's forumations","How can I compare two product's forumations"]]],["Training Request","Training Request",[["Training on BOM Module","Training on BOM Module"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["CD Writer","CD Writer",[["Configuration Settings","Configuration Settings",[["Where do my documents get exported","Where do my documents get exported"],["How to export to a network location","How to export to a network location"],["How to generate an index or xml file","How to generate an index or xml file"]]],["File Management","File Management",[["How to manage where files get exported","How to manage where files get exported"],["Files not appearing in specified location","Files not appearing in specified location"]]],["File Name Format","File Name Format",[["How to specify file name parameters","How to specify file name parameters"]]],["Training Request","Training Request",[["Training on CD Writer Module","Training on CD Writer Module"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["RegLoader/Browser","RegLoader/Browser",[["Manage RegLoader Database","Manage RegLoader Database",[["Request to update RegLoader Database","Request to update RegLoader Database"],["How to load RegLoader Data From Recent Update","How to load RegLoader Data From Recent Update"],["How to see my current RegLoader Release","How to see my current RegLoader Release"],["How to load chemical name translations","How to load chemical name translations"],["How to load RegLoader Data on specific CAS #s","How to load RegLoader Data on specific CAS #s"],["What regulatory list did this data come from?","What regulatory list did this data come from?"],["How to load generic data","How to load generic data"],["How to find a mapped regulation or datacode in RegLoader","How to find a mapped regulation or datacode in RegLoader"],["How to override ownership","How to override ownership"]]],["Masking / Mapping","Masking / Mapping",[["How to map / mask RegLoader Data","How to map / mask RegLoader Data"]]],["Regulation Information","Regulation Information",[["How to find components with specific regulation","How to find components with specific regulation"]]],["Training Request","Training Request",[["Training on RegLoader","Training on RegLoader"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["DocuWERCS","DocuWERCS",[["Configuration Settings","Configuration Settings",[["How to set up my incoming vendor documents folder","How to set up my incoming vendor documents folder"],["Where do I place my vendor documents","Where do I place my vendor documents"],["How do I assign a vendor document to a product","How do I assign a vendor document to a product"],["How do I publish my vendor document","How do I publish my vendor document"]]],["Training Request","Training Request",[["Training on Docuwercs","Training on Docuwercs"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["DTE (Data Transformation Engine)","DTE (Data Transformation Engine)",[["Data Migration","Data Migration",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Inventory","Inventory",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Labels","Labels",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Orders","Orders",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Product Export","Product Export",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Product Import","Product Import",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Substance Volume Tracking (SVT)","Substance Volume Tracking (SVT)",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["XML Export","XML Export",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["XML Import","XML Import",[["Error / Jobs Not Processing","Error / Jobs Not Processing"],["Customization Request","Customization Request"],["Other area not listed","Other area not listed"],["DTE Configuration Questions","DTE Configuration Questions"]]],["Training Request","Training Request",[["Training on DTE","Training on DTE"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["eLite","eLite",[["Advancing Section","Advancing Section",[["Error when advancing section within eLite","Error when advancing section within eLite"]]],["Data Management","Data Management",[["Where did this data come from?","Where did this data come from?"],["Why can I not open data management?","Why can I not open data management?"]]],["Error Message When Publishing","Error Message When Publishing",[["Document not authorized to publish","Document not authorized to publish"]]],["Missing Translations","Missing Translations",[["How to add translations to phrases","How to add translations to phrases"]]],["Phrase Management","Phrase Management",[["Request to add, edit, or delete particular phrases","Request to add, edit, or delete particular phrases"]]],["Product Management","Product Management",[["How to delete a product within eLite","How to delete a product within eLite"]]],["Resync Template Notification","Resync Template Notification",[["Error message saying my template needs to be resynced","Error message saying my template needs to be resynced"]]],["Skip list specific CAS","Skip list specific CAS",[["Request to skip list specific chemicals","Request to skip list specific chemicals"]]],["Template Customization","Template Customization",[["Request to change template format","Request to change template format"]]],["Training Request","Training Request",[["Training on eLite","Training on eLite"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["GHS Wizard","GHS Wizard",[["Classification dispute","Classification dispute",[["Why is this product being classified this way","Why is this product being classified this way"],["Why are these Precautionary / Hazard Statements appearing","Why are these Precautionary / Hazard Statements appearing"],["Questions on unknown toxicity / ATEs","Questions on unknown toxicity / ATEs"],["Why is/isn't a GHS pictogram getting displyed","Why is/isn't a GHS pictogram getting displyed"]]],["Manual Classification","Manual Classification",[["How do I manually classify a product","How do I manually classify a product"],["How do I manually remove a classification","How do I manually remove a classification"]]],["Physical Hazards","Physical Hazards",[["How to apply physical hazards","How to apply physical hazards"],["What physical hazards can be done automatically","What physical hazards can be done automatically"]]],["Regional Configuration Settings","Regional Configuration Settings",[["Application Settings","Application Settings"]]],["Training Request","Training Request",[["Training on GHS Wizard","Training on GHS Wizard"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Impact Analysis","Impact Analysis",[["Load Options","Load Options",[["Load not completing / stuck job","Load not completing / stuck job"]]],["Reports","Reports",[["How to submit comparison job","How to submit comparison job"],["How to see affected product list","How to see affected product list"],["Can't find my reports / File Manager","Can't find my reports / File Manager"]]],["Training Request","Training Request",[["Training on Impact Analysis","Training on Impact Analysis"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["SARA / Global Trade Transaction Monitor (GTTM)","SARA / Global Trade Transaction Monitor (GTTM)",[["Reports","Reports",[["Report Output Issues","Report Output Issues"]]],["Training Request","Training Request",[["Training on SARA / GTTM","Training on SARA / GTTM"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Label Designer","Label Designer",[["Formatting","Formatting",[["Custom Label Request","Custom Label Request"],["Barcode Inquiry","Barcode Inquiry"],["How to set up Shifting Subsections / Graphics","How to set up Shifting Subsections / Graphics"],["How to set up template fields","How to set up template fields"],["How to align text boxes / graphics","How to align text boxes / graphics"]]],["Saving / Versioning","Saving / Versioning",[["How to make label show up in print station","How to make label show up in print station"]]],["Translations","Translations",[["How to incorporate translations / multiple languages on a label","How to incorporate translations / multiple languages on a label"]]],["Training Request","Training Request",[["Training on Label Designer","Training on Label Designer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Label Print Station","Label Print Station",[["Label Options","Label Options",[["Label Template Not Appearing","Label Template Not Appearing"]]],["Printing","Printing",[["Print Preview Not Appearing","Print Preview Not Appearing"],["Label Is Not Printing","Label Is Not Printing"],["Label is Getting Cut Off / Alignment Issue","Label is Getting Cut Off / Alignment Issue"],["Textbox sizing error","Textbox sizing error"]]],["Training Request","Training Request",[["Training on Label Print Station","Training on Label Print Station"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Poison Centre Notification (PCN)","Poison Centre Notification (PCN)",[["Issues After Upgrade / Resync of Templates","Issues After Upgrade / Resync of Templates",[["Templates not resynced after recent update","Templates not resynced after recent update"],["How to assign role security to PCN template","How to assign role security to PCN template"]]],["Legal Entities","Legal Entities",[["How to setup new legal entity within PCN","How to setup new legal entity within PCN"]]],["Submitting Dossier","Submitting Dossier",[["Successful submission, but not received by ECHA","Successful submission, but not received by ECHA"],["Unable to Generate UFI","Unable to Generate UFI"]]],["System Configuration","System Configuration",[["How to verify application settings for ECHA compatibility","How to verify application settings for ECHA compatibility"]]],["Training Request","Training Request",[["Training Request on PCN","Training Request on PCN"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Power Author / Power Designer","Power Author / Power Designer",[["Formatting","Formatting",[["How to add a section / subsection / default phrase","How to add a section / subsection / default phrase"],["How to add a phrase / text code","How to add a phrase / text code"],["How to set up an XGROUP / XTABLE / XCOMP","How to set up an XGROUP / XTABLE / XCOMP"],["How to create a Repeating Dataset (RPDS)","How to create a Repeating Dataset (RPDS)"],["How to add a graphic","How to add a graphic"],["How to adjust alignment / subsection formatting","How to adjust alignment / subsection formatting"],["How to enable print headers","How to enable print headers"],["How to reorder subsection items","How to reorder subsection items"],["How to copy items between templates","How to copy items between templates"],["How to remove multiple items within a subformat","How to remove multiple items within a subformat"],["How to enter edit mode and display datacodes","How to enter edit mode and display datacodes"],["How to add a watermark","How to add a watermark"],["How to search by datacode","How to search by datacode"]]],["Manage Product Groups and Aliases","Manage Product Groups and Aliases",[["How to use the product group wizard","How to use the product group wizard"],["How to update revision number/date","How to update revision number/date"],["How to create a product group","How to create a product group"],["How to create an alias","How to create an alias"],["How to add an alias attribute","How to add an alias attribute"]]],["Publishing / Current Document Screen","Publishing / Current Document Screen",[["How to preview your SDS","How to preview your SDS"],["How to view data ownership report","How to view data ownership report"],["How to view validation report","How to view validation report"],["How to publish RTF / HTML / PDF / Or All Formats","How to publish RTF / HTML / PDF / Or All Formats"],["How to use the mass publisher tool","How to use the mass publisher tool"],["How to use the merge documents tool","How to use the merge documents tool"],["How to use the ES Publisher tool","How to use the ES Publisher tool"],["How to view list of published documents","How to view list of published documents"],["How to authorize formula and attributes for publishing","How to authorize formula and attributes for publishing"],["How select a major / minor revision type","How select a major / minor revision type"]]],["Template Creation","Template Creation",[["How to create a template","How to create a template"],["How to copy a template","How to copy a template"],["How to copy sections / datacodes between templates","How to copy sections / datacodes between templates"],["How to set up auto component range","How to set up auto component range"],["How to compare templates side by side","How to compare templates side by side"],["How to create / manage models","How to create / manage models"]]],["Subsection Details","Subsection Details",[["How to use the subsection details","How to use the subsection details"]]],["Training Request","Training Request",[["Training Request on Power Author / Power Designer","Training Request on Power Author / Power Designer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Power Entry","Power Entry",[["Advancing Section","Advancing Section",[["Error when advancing section within eLite","Error when advancing section within eLite"]]],["Data Management","Data Management",[["Where did this data come from?","Where did this data come from?"]]],["Error Message When Publishing","Error Message When Publishing",[["Document not authorized to publish","Document not authorized to publish"]]],["Missing Translations","Missing Translations",[["How to add translations to phrases","How to add translations to phrases"]]],["Phrase Management","Phrase Management",[["Request to add, edit, or delete particular phrases","Request to add, edit, or delete particular phrases"]]],["Product Management","Product Management",[["How to delete a product within eLite","How to delete a product within eLite"]]],["Resync Template Notification","Resync Template Notification",[["Error message saying my template needs to be resynced","Error message saying my template needs to be resynced"]]],["Skip list specific CAS","Skip list specific CAS",[["Request to skip list specific chemicals","Request to skip list specific chemicals"]]],["Template Customization","Template Customization",[["Request to change template format","Request to change template format"]]],["Training Request","Training Request",[["Training on Power Entry","Training on Power Entry"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Raw Material Introduction Kernel","Raw Material Introduction Kernel",[["Training Request","Training Request",[["Training on Raw Material Introduction Kernel","Training on Raw Material Introduction Kernel"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Regulatory Tracking","Regulatory Tracking",[["Regulation Bypass","Regulation Bypass",[["How to add a component to a regulation bypass list","How to add a component to a regulation bypass list"]]],["Regulation Manager","Regulation Manager",[["How to create a Regulatory Category","How to create a Regulatory Category"],["How to add a RegLoader List to a Regulatory Category","How to add a RegLoader List to a Regulatory Category"],["How to add components to a skip list","How to add components to a skip list"],["How to see component regulation compliance","How to see component regulation compliance"]]],["Regulation Matrix","Regulation Matrix",[["How to show regulations based on a product formulation / model","How to show regulations based on a product formulation / model"]]],["Regulation Reporting","Regulation Reporting",[["How to show a report for a specific regulatory category on a product / component","How to show a report for a specific regulatory category on a product / component"]]],["Training Request","Training Request",[["Training on Regulatory Tracking","Training on Regulatory Tracking"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Report Writer","Report Writer",[["Custom Report Request","Custom Report Request",[["How to request a customized report","How to request a customized report"],["How to schedule a report","How to schedule a report"]]],["Training Request","Training Request",[["Training on Report Writer","Training on Report Writer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Rule Writer","Rule Writer",[["Custom Rule Request","Custom Rule Request",[["How to request a customized rule","How to request a customized rule"]]],["Rule Troubleshooting","Rule Troubleshooting",[["Unexpected Rule Result","Unexpected Rule Result"]]],["Training Request","Training Request",[["Training on Rules","Training on Rules"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["UL Secure Connect / ULSC","UL Secure Connect / ULSC",[["Import/Export","Import/Export",[["How to import my product from Studio into WERCSmart","How to import my product from Studio into WERCSmart"],["How to export my product from WERCSmart to Studio","How to export my product from WERCSmart to Studio"],["How to get a published SDS attached to WERCSmart questionnaire","How to get a published SDS attached to WERCSmart questionnaire"]]],["Training Request","Training Request",[["Training on UL Secure Connect / ULSC","Training on UL Secure Connect / ULSC"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Security","Security",[["Roles","Roles",[["How to assign roles / permissions to users","How to assign roles / permissions to users"],["How to verify particular role access","How to verify particular role access"],["How to mass update roles based on category","How to mass update roles based on category"]]],["User Management","User Management",[["How to set up a new user","How to set up a new user"],["How to set up roles","How to set up roles"],["How to reset password/lock out","How to reset password/lock out"],["How to deactivate a user","How to deactivate a user"]]],["Training Request","Training Request",[["Training on Security","Training on Security"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Translation Manager","Translation Manager",[["Missing Translations","Missing Translations",[["How to update phrase library to include latest translations","How to update phrase library to include latest translations"],["How to launch phrase library to search for specific phrase translations","How to launch phrase library to search for specific phrase translations"],["How to add a phrase translation from phrase library","How to add a phrase translation from phrase library"],["How to find the global phrase ID for specific translations","How to find the global phrase ID for specific translations"],["How to do a global resync (format, subformat, phrase family, or all phrases)","How to do a global resync (format, subformat, phrase family, or all phrases)"]]],["New Language Request","New Language Request",[["How do I add a new language to my system","How do I add a new language to my system"]]],["Phrase Export / Import","Phrase Export / Import",[["How to import / export component names","How to import / export component names"],["How to import / export free text","How to import / export free text"],["How to import / export product names","How to import / export product names"],["How to import / export phrases","How to import / export phrases"],["How to import / export phrase translations","How to import / export phrase translations"],["How to import New English Phrases","How to import New English Phrases"],["How to export by product group","How to export by product group"]]],["Phrase Family Copy","Phrase Family Copy",[["How to copy a phrase family to another phrase family","How to copy a phrase family to another phrase family"]]],["Reports","Reports",[["How do I run an impact analysis report on phrases","How do I run an impact analysis report on phrases"]]],["Translation Dispute","Translation Dispute",[["How to submit a translation dispute","How to submit a translation dispute"]]],["Training Request","Training Request",[["Training on Translation Manager","Training on Translation Manager"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Transportation Wizard","Transportation Wizard",[["Configuration Settings","Configuration Settings",[["How to add a missing configuration mapping","How to add a missing configuration mapping"],["How to import / export transportation wizard settings","How to import / export transportation wizard settings"]]],["Manual Transportation Wizard","Manual Transportation Wizard",[["How to initialize a product for transport","How to initialize a product for transport"],["How to select a technical name for transport","How to select a technical name for transport"],["How to select a marine pollutant for transport","How to select a marine pollutant for transport"],["How to select a reportable quantity name","How to select a reportable quantity name"],["How to execute the transportation wizard manually?","How to execute the transportation wizard manually?"],["How to select regulations for selected classifications","How to select regulations for selected classifications"],["How to apply selected classifications to a product","How to apply selected classifications to a product"]]],["Silent Transportation Wizard","Silent Transportation Wizard",[["How to specify transportation wizard parameters","How to specify transportation wizard parameters"],["Where do I specify transportation wizard parameter data","Where do I specify transportation wizard parameter data"],["What does the silent transport wizard use for input values?","What does the silent transport wizard use for input values?"]]],["Transport Wizard Output","Transport Wizard Output",[["Transportation Wizard Output Question","Transportation Wizard Output Question"],["Proper Shipping name Consistency Question","Proper Shipping name Consistency Question"]]],["Training Request","Training Request",[["Training on Transportation Wizard","Training on Transportation Wizard"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["VOC Haps","VOC Haps",[["Configuration","Configuration",[["How to specify VOC application settings","How to specify VOC application settings"]]],["Training Request","Training Request",[["Training on VOC Haps","Training on VOC Haps"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Web Viewer","Web Viewer",[["Vendor Documents","Vendor Documents",[["Link to vendor documents is missing","Link to vendor documents is missing"]]],["Web viewer Publishing","Web viewer Publishing",[["How to publish to my internal web viewer only","How to publish to my internal web viewer only"],["Unable to view published SDS on internal web viewer","Unable to view published SDS on internal web viewer"],["How to download an SDS from webviewer","How to download an SDS from webviewer"],["How to add additional templates to the webviewer","How to add additional templates to the webviewer"],["How to publish to my external web viewer only","How to publish to my external web viewer only"],["Unable to view published SDS on external web viewer","Unable to view published SDS on external web viewer"]]],["Web viewer Portal Page","Web viewer Portal Page",[["Why is my product not appearing in the search results","Why is my product not appearing in the search results"],["Why am I unable to view the SDS after selecting the product","Why am I unable to view the SDS after selecting the product"]]],["Web viewer Customization Request","Web viewer Customization Request",[["Post-implementation customization request (search fields, logo changes, cart, embedded iFrame)","Post-implementation customization request (search fields, logo changes, cart, embedded iFrame)"],["Change results page columns / layout","Change results page columns / layout"]]],["Training Request","Training Request",[["Training on Web Viewer","Training on Web Viewer"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["Work Flow Manager","Work Flow Manager",[["Training Request","Training Request",[["Training on Work Flow Manager","Training on Work Flow Manager"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["WGK Wizard","WGK Wizard",[["Training Request","Training Request",[["Training on WGK Wizard","Training on WGK Wizard"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]],["WERCS Studio Platform","WERCS Studio Platform",[["Account Lockout / Password Reset","Account Lockout / Password Reset",[["Unlock account / password reset","Unlock account / password reset"]]],["Increase auto logout time","Increase auto logout time",[["Increase timeout","Increase timeout"]]],["Job Processor","Job Processor",[["Reset / Restart Job Processor","Reset / Restart Job Processor"]]],["New User Request","New User Request",[["Need to add more users to system","Need to add more users to system"]]],["Performance Issues","Performance Issues",[["Experiencing Environment Slowness","Experiencing Environment Slowness"]]],["Update System","Update System",[["Upgrade Environment Software / DTE Software / IT Involvement","Upgrade Environment Software / DTE Software / IT Involvement"],["Update GCS content - templates/rules/phrases/mappings","Update GCS content - templates/rules/phrases/mappings"]]],["Training Request","Training Request",[["Request Information For Training","Request Information For Training"]]],["Error / Troubleshooting","Error / Troubleshooting",[["Error Message (see attached)","Error Message (see attached)"],["Troubleshooting assistance","Troubleshooting assistance"]]],["Other","Other",[["Other area not listed","Other area not listed"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000090856","subcategory_id":"helpdesk_ticket_custom_field_cf_area953950_551112_25000090856","item_id":"helpdesk_ticket_custom_field_cf_detail460089_551112_25000090856"}); //]]> </script> </div>
<label class=" control-label cf_category233126_551112-label " for="helpdesk_ticket_cf_category233126_551112">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category233126_551112_25000091147" name="helpdesk_ticket[custom_field][cf_category233126_551112]"><option value="">...</option> <option value="Login & permissions issues">Login & permissions issues</option> <option value="Account administration, documents and reports">Account administration, documents and reports</option> <option value="Configuration assistance">Configuration assistance</option> <option value="360 product queries/issues">360 product queries/issues</option> <option value="Other">Other</option> <option value="Internal support (UL employees only)">Internal support (UL employees only)</option></select><div class="level_2"><label class="">Area</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_area619673_551112_25000091147" name="helpdesk_ticket[custom_field][cf_area619673_551112]"><option value="">...</option> </select></div><div class="level_3"><label class="">Detail</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail750343_551112_25000091147" name="helpdesk_ticket[custom_field][cf_detail750343_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category233126_551112_25000091147').nested_select_tag({"data_tree":[["Login & permissions issues","Login & permissions issues",[["Permissions issues/changes","Permissions issues/changes",[["Access denied","Access denied"],["Visibility issues","Visibility issues"],["Group/role permission updates","Group/role permission updates"],["Other updates needed","Other updates needed"]]],["SSO related queries","SSO related queries",[["Expiring certificate","Expiring certificate"],["User cannot log in","User cannot log in"],["Other SSO queries","Other SSO queries"]]],["Password issues/queries","Password issues/queries",[["Reset password","Reset password"],["Other password queries","Other password queries"]]],["Page/System issues","Page/System issues",[["Cannot log in","Cannot log in"],["Slow page loading","Slow page loading"],["Page erroring","Page erroring"]]]]],["Account administration, documents and reports","Account administration, documents and reports",[["Account administration","Account administration",[["Support budget update","Support budget update"],["Purchasing support budget","Purchasing support budget"],["Approved administrators updates","Approved administrators updates"],["User redirect","User redirect"]]],["Customer portal query","Customer portal query",[["Make tickets visible across all approved admins","Make tickets visible across all approved admins"],["Cannot log in","Cannot log in"],["Other queries","Other queries"]]],["360 Support process","360 Support process",[["Support process overview","Support process overview"]]],["System availability, Security and audits","System availability, Security and audits",[["Security queries","Security queries"],["Sytem availability report","Sytem availability report"],["Document/Report request","Document/Report request"]]]]],["Configuration assistance","Configuration assistance",[["UI/Branding","UI/Branding",[["Information on new UI","Information on new UI"],["Branding updates/issues","Branding updates/issues"],["Other","Other"]]],["Data collection","Data collection",[["Delegations","Delegations"],["Data import","Data import"],["Scheduled import/export","Scheduled import/export"],["Meter import","Meter import"],["Logging forms","Logging forms"],["Other","Other"]]],["Data analysis","Data analysis",[["Missing values","Missing values"],["Incorrect values","Incorrect values"],["Calculation queries","Calculation queries"],["Dashboards","Dashboards"],["Charts/tables","Charts/tables"],["Image charts","Image charts"],["Other","Other"]]],["Users/Indicators/Regions/Calculations","Users/Indicators/Regions/Calculations",[["New User/Indicator/Region/Calculation needed","New User/Indicator/Region/Calculation needed"],["Issue with existing User/Indicator/Region/Calculation","Issue with existing User/Indicator/Region/Calculation"],["Update user roles/groups","Update user roles/groups"],["Update region tree","Update region tree"],["Updated indicators tree","Updated indicators tree"],["Mass import of Users/Indicators/Regions/Calculations","Mass import of Users/Indicators/Regions/Calculations"],["Other","Other"]]],["Documents/Reporting","Documents/Reporting",[["Documents library","Documents library"],["New templated report needed","New templated report needed"],["Issue with existing templated report","Issue with existing templated report"],["Data export","Data export"],["Audit log report","Audit log report"],["Delegation status report","Delegation status report"],["Other","Other"]]],["Emission factors/Units of measures/Conversion factors","Emission factors/Units of measures/Conversion factors",[["Update emission factors","Update emission factors"],["Unit of measure","Unit of measure"],["Coversion factors","Coversion factors"],["Baseline settings","Baseline settings"],["Other","Other"]]],["Email alerts and notifications","Email alerts and notifications",[["New alert needed","New alert needed"],["Alert update","Alert update"],["Alerts not sent","Alerts not sent"],["Other","Other"]]],["Mobile App","Mobile App",[["Start using mobile app","Start using mobile app"],["Issue logging on to mobile app","Issue logging on to mobile app"],["Mobile app issue","Mobile app issue"],["Mobile app region synchronization","Mobile app region synchronization"],["Other","Other"]]],["Integrations","Integrations",[["HR integration","HR integration"],["Scheduled import/export","Scheduled import/export"],["RBA Integration","RBA Integration"],["APIs","APIs"],["Energy Star","Energy Star"],["GRESB","GRESB"],["Amfori","Amfori"],["Sftp","Sftp"],["Other","Other"]]],["Logging forms (CMS)","Logging forms (CMS)",[["Updates to existing fields/data","Updates to existing fields/data"],["New fields required","New fields required"],["Changes in workflow logic","Changes in workflow logic"],["Other updates needed","Other updates needed"]]],["Other modules/functionalities","Other modules/functionalities",[["Supply Chain","Supply Chain"],["Audits","Audits"],["Actions","Actions"],["Properties","Properties"],["Metering","Metering"],["Community","Community"],["ESG disclosures","ESG disclosures"],["Compliance","Compliance"],["Events","Events"],["Initiatives","Initiatives"],["Permits","Permits"],["Other","Other"]]]]],["360 product queries/issues","360 product queries/issues",[["Product related","Product related",[["Product defect","Product defect"],["Product inquiry/How to","Product inquiry/How to"],["Product suggestions","Product suggestions"],["Other","Other"]]],["Logging forms (CMS) issues","Logging forms (CMS) issues",[["Missing/incorrect data","Missing/incorrect data"],["Issues with alerts & notifications","Issues with alerts & notifications"],["Permission issues","Permission issues"],["Other","Other"]]]]],["Other","Other",[["QDRS queries/issues","QDRS queries/issues",[["Issues accessing QDRS","Issues accessing QDRS"],["QDRS refresh calendar","QDRS refresh calendar"],["What is QDRS and how to activate it","What is QDRS and how to activate it"],["Assistance with QDRS configuration","Assistance with QDRS configuration"]]],["Other","Other",[["Other","Other"]]]]],["Internal support (UL employees only)","Internal support (UL employees only)",[["Termination","Termination",[["Termination","Termination"]]],["Project work","Project work",[["Project Work","Project Work"]]],["Sales support","Sales support",[["Support budget queries","Support budget queries"],["Other","Other"]]],["Professional services support","Professional services support",[["Suspected Defect","Suspected Defect"]]],["Super admin accounts support","Super admin accounts support",[["New starter creation","New starter creation"],["Account termination","Account termination"],["Other super admin account queries","Other super admin account queries"]]],["Small enhancement","Small enhancement",[["Small enhancement","Small enhancement"]]],["Other","Other",[["Other","Other"]]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000091147","subcategory_id":"helpdesk_ticket_custom_field_cf_area619673_551112_25000091147","item_id":"helpdesk_ticket_custom_field_cf_detail750343_551112_25000091147"}); //]]> </script> </div>
<label class=" required control-label cf_regarding_551112-label " for="helpdesk_ticket_cf_regarding_551112">Regarding</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_regarding_551112]" id="helpdesk_ticket_custom_field_cf_regarding_551112"><option value="">...</option> <option data-id="25000091937" value="Customer And Technical Support">Customer And Technical Support</option> <option data-id="25000091938" value="Prospector Registration Login">Prospector Registration Login</option> <option data-id="25000091939" value="Prospector Suggestions Feedback">Prospector Suggestions Feedback</option> <option data-id="25000091940" value="Prospector How To List Products">Prospector How To List Products</option> <option data-id="25000091941" value="Prospector Pro Or Enterprise">Prospector Pro Or Enterprise</option> <option data-id="25000091942" value="Prospector Other">Prospector Other</option> <option data-id="25000091943" value="Abuse">Abuse</option></select> </div>
<label class=" control-label cf_category675375_551112-label " for="helpdesk_ticket_cf_category675375_551112">Category</label> <div class="controls nested_field "> <select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_category675375_551112_25000092108" name="helpdesk_ticket[custom_field][cf_category675375_551112]"><option value="">...</option> <option value="SCN Account Management">SCN Account Management</option> <option value="Using SCN">Using SCN</option></select><div class="level_2"><label class="">Detail</label><select class=" nested_field section_field" id="helpdesk_ticket_custom_field_cf_detail32585_551112_25000092108" name="helpdesk_ticket[custom_field][cf_detail32585_551112]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_category675375_551112_25000092108').nested_select_tag({"data_tree":[["SCN Account Management","SCN Account Management",[["How do I create an account in Supply Chain Network?","How do I create an account in Supply Chain Network?",[]],["How do I create an account in UL's Product Intelligence?","How do I create an account in UL's Product Intelligence?",[]],["How do I create a Team in UL's Product Intelligence?","How do I create a Team in UL's Product Intelligence?",[]],["How do I Invite People to Join a Team in UL's Product Intelligence?","How do I Invite People to Join a Team in UL's Product Intelligence?",[]],["How do I Accept an Invitation to Join a Team and Create an Account in UL's Product Intelligence?","How do I Accept an Invitation to Join a Team and Create an Account in UL's Product Intelligence?",[]],["How do I Accept an Invitation to Join a Team in UL's Product Intelligence_Account Registered","How do I Accept an Invitation to Join a Team in UL's Product Intelligence_Account Registered",[]],["I forgot my password_How do I change my password","I forgot my password_How do I change my password",[]],["What if our Team Administrator has left the company?","What if our Team Administrator has left the company?",[]],["What is Supply Chain Network?","What is Supply Chain Network?",[]],["How do I get started using Supply Chain Network?","How do I get started using Supply Chain Network?",[]]]],["Using SCN","Using SCN",[["How do I respond to a New Invite email from Supply Chain Network?","How do I respond to a New Invite email from Supply Chain Network?",[]],["How do I Respond to a Request in Supply Chain Network after Accepting an Invitation to Join a Team","How do I Respond to a Request in Supply Chain Network after Accepting an Invitation to Join a Team",[]],["How do I respond to a New Direct Request email from Supply Chain Network?","How do I respond to a New Direct Request email from Supply Chain Network?",[]],["How do I respond to a Request in Supply Chain Network?","How do I respond to a Request in Supply Chain Network?",[]],["I cannot find my ingredient when providing my formulation for a product in SCN.","I cannot find my ingredient when providing my formulation for a product in SCN.",[]],["How do I use Supply Chain Network's Dashboard?","How do I use Supply Chain Network's Dashboard?",[]],["How do I Assign Requests from a user to a Team","How do I Assign Requests from a user to a Team",[]],["How to Return to UL’s Supply Chain Network using the waffle Icon","How to Return to UL’s Supply Chain Network using the waffle Icon",[]],["How to Navigate in UL’s Product Intelligence using the waffle Icon","How to Navigate in UL’s Product Intelligence using the waffle Icon",[]],["How do I answer the Product Formulation Question","How do I answer the Product Formulation Question",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"25000092108","subcategory_id":"helpdesk_ticket_custom_field_cf_detail32585_551112_25000092108"}); //]]> </script> </div>
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