Shenzhen KTC Technology Co., Ltd.(hereinafter referred to as "KTC") is fully aware of the importance of personal information to you and will respect your privacy. The Privacy Policy (hereinafter referred to as the "Policy") is formulated in accordance with the Data Security Law of the People's Republic of China, the Personal Information Protection Law of the People's Republic of China, and other relevant laws and regulations. The Policy applies only to each of the products and services we offer to you through this website. If we have a separate privacy policy for a particular product or service, the privacy policy for that product or service takes precedence.
KTC would like to briefly introduce how we collect, use and protect your personal information through the Policy, which may not cover all possible data processing scenarios. At the same time, in view of the rapid development of Internet-related technologies, markets and business models, you agree that KTC has the right to formulate and modify this agreement and various rules from time to time based on the changes of relevant laws and regulations of the People's Republic of China, the development of the Internet and the adjustment of KTC's operating conditions and business strategies. The updated agreement and rules will take effect after a reasonable publicity period and replace the original agreement and rules. We will inform you to read the new agreement in an appropriate way, and you can check the latest version of the agreement terms on the related service page. If the revised agreement and rules seriously affect or restrict your continued use of the service, we will obtain your consent by means such as pop-up windows, prominent announcements on webpage, and SMS messages. If you do not agree with the revised terms, please immediately stop using the services under the agreement. If you continue to log into the KTC account or use any single service of the website of KTC, it will be deemed as your acceptance of the revised agreement and rules. If you have any questions about this agreement, you may call KTC (0755-33610000) or contact us through the contact information provided on any of the KTC platforms.
If you are a minor under the age of 18, please read the agreement accompanied by the legal guardian, and pay special attention to the terms for minors.
We have formulated the Policy to help you understand the following:
1. Which of your personal information may be collected and used by KTC
2. How KTC uses Cookies and similar technologies
3. How KTC may disclose your personal information
4. Your rights in personal information processing activities
5. How KTC may protect your personal information
6. How KTC may protect information about minors
7. Third-party providers and their services
8. How the Policy is updated
9. How do you contact KTC
1. Which of your personal information may be collected and used by KTC
1.1 Which personal information may be collected from you by KTC
Personal information refers to all kinds of information related to identified or identifiable natural person recorded electronically or in other ways, excluding anonymized information. We collect personal information from you on a lawful, reasonable and necessary basis. When providing a specific service to you, we will clearly inform you of the information we will collect and the purpose for which it will be used to respond to your specific service request. You are not necessarily to provide personal information to KTC. However, in some cases, if you choose not to do so, KTC may not be able to provide you with the relevant products or services, or respond to or resolve the problem you are experiencing. Based on the service you select, we may collect one or more of the following information in the following scenarios:
1.1.1 Account registration information. When registering an account, we may ask you to provide corresponding personal information, including your name, account number, password, e-mail, contact number and other relevant information.
1.1.2 Personal contact information. When you contact us to provide us with comments, suggestions or inquiries, you can leave your contact information, including your name, company name, position, e-mail, contact telephone number, address and other relevant information.
1.1.3 Equipment, network and log information. When you use our products and services, we will collect information about the device when you use KTC products and services, and collect your usage and store it as web log information. It may include unique device identifier, MAC address, IP address, operating system version, browser type and version, screen resolution, date of registration, and settings of the device used to access the service.
1.1. 4 Third-party source information and public information. Where permitted by law, we will cooperate with third-party service providers, which involves obtaining your personal information from third-party service providers. KTC may also collect and use non-identification data that cannot be used to identify individuals. Examples include collecting statistics on website visits to understand how users use their websites, products and services. In this way, we can improve KTC's service and better meet customer needs.
1.2 How KTC may use your personal information
We may use your personal information for the following purposes:
1.2.1 Create an account. When you log in for the first time, you need to provide your mobile phone number, company name, e-mail, contact address, etc. to register your account. If you don't provide the required information, the KTC platform won't be able to create an account and provide services for you.
1.2.2 Respond to your request for interaction. When you visit our website for online feedback on KTC platform usage problems, we need to collect your information as follows: contact information, problem description, photos or videos. The information is collected in order to better analyze and locate problems, to contact you for more information to resolve them, to close the loop on the service and to respond to your enquiries, comments or suggestions. If you do not provide such information, we may not be able to effectively locate and solve the problems you feedback.
1.2.3 Interaction logs: information about your interactions such as loading web pages, playing videos, downloading PDF files, sharing to social media, etc. It is used to understand your concerns about our website or products, so as to provide you with more accurate and appropriate information or services.
1.2.4 Other circumstances. In order to improve the security of your use of KTC platform services, protect your or other users or the public's personal and property safety from infringement, better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, and more accurately identify violations of laws and regulations or the relevant agreement rules of Midea platform, we may use or integrate your account information, device interaction information, network log information and information authorized by you or shared by us according to law to comprehensively judge your account and transaction risks, conduct identity authentication, detect and prevent security incidents, and take necessary record, audit, analysis and disposal measures according to law.
2. How KTCuses Cookies and similar technologies
2.1 Cookies
To ensure the proper functioning of the website, we sometimes store small data files called cookies on computers or mobile devices. Cookies usually contain identifiers, website name, and some numbers and characters. The contents of Cookies can only be retrieved or read by the server that creates it. With the help of Cookies, websites can verify your identity information, store user preferences and other data, and provide you with better products and services.
We will not use Cookies for any purposes other than those stated in the Policy. You can manage or delete Cookies based on your preferences. You can clear all Cookies stored on your computer, and most web browsers have functions to block Cookies. However, if you do so, you will need to personally change the user settings each time you visit our website. If a website does not use Cookies, it will treat every visit by a user as a new one, which may result in the inability to experience certain convenience and security features.
2.2 Web beacons and pixel tags
In addition to Cookies, we also use other similar technologies such as web beacons and pixel tags on our website. For example, e-mails sent to you by KTC may contain click-through URLs that link to content on the website of KTC. KTC will track the link to help us understand your production and service preferences and improve customer service if you click it. A web beacon is usually a transparent image embedded in a website or e-mail. With the help of pixel tags in emails, we can know whether emails have been opened. If you do not want your behaviors to be tracked in this way, you can unsubscribe from KTC emailing list at any time.
Your use of our website means that you agree to use Cookies, web beacons and pixel tags as mentioned above.
3. How KTC may disclose your personal information
KTC will not transfer your personal information to any companies, organizations or individuals without your consent, except under the following circumstances:
3.1 In the case that some services are provided by an authorized partner of KTC, KTC will share your personal information with that partner as described in the Policy. Entrust the partner to handle the KTC hotline, e-mails and other technical support;
3.2 Publicly disclose your personal information with your explicit consent.
3.3 Disclosure based on law: we may publicly disclose your personal information when required by laws, legal procedures, lawsuits or government authorities.
4. Your rights in personal information processing activities
You should ensure that all personal information submitted are accurate. KTC will endeavor to maintain the accuracy and completeness of the personal information and keep the data you submit up to date.
Based on existing and applicable legal requirements, you (1) have the right to access or edit personal data in your account and change your password and other personal information; (2) Have the right to ask us to make corrections or supplements. You can make corrections or additions by visiting the personal information setup page or by contacting us directly; (3) Refuse or restrict our use of your personal information; (4) You can contact KTC platform customer service to request the deletion of personal information; (5) Request us to explain the personal information processing rules. If you want to exercise the relevant rights, please click here to give us feedback online. You may need to provide a written request for safety. We will verify your personal identity in accordance with local laws. If you do not provide valid identity information or the valid personal identity information provided by you is inconsistent with the registered identity information, we have the right to refuse your request, and you shall bear the losses caused thereby.
If, as required by law, we need to obtain your consent in advance to carry out data processing activities, you have the right to withdraw such consent at any time, and we will not continue to process your information. However, your decision to withdraw your consent or authorization will not affect the legality and effectiveness of the processing of your personal information based on your consent before the withdrawal, and will not affect the personal information processing activities previously carried out based on your consent or authorization.
5. How KTC may protect your personal information
According to law, the personal information we collect and generate in the People's Republic of China will be stored within the People's Republic of China, and we will not transfer or store your personal data across borders.
KTC attaches importance to the safety of personal information. We use appropriate physical, managerial and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss and will protect the confidentiality of your communications on the platform in strict compliance with laws and regulations. After anonymization and desensitization of your personal information, it will form a circulating data that can be used, and KTC platform does not need to obtain your consent for the storage and use of such data. We will do our best to protect your personal information, but please note that no security measures can be unassailable. In the event of personal information leakage and other security incidents, we will initiate an emergency response plan to prevent the escalation of security incidents, and notify you in the form of push notifications, announcements, emails, etc.
We will back up the collected information periodically according to KTC platform's data backup strategy. We will keep your registration information as long as your account is necessary to provide you with services. You may also choose to cancel your account. After you cancel your account, we will stop providing products and services based on the account, and delete your personal information or make anonymize within a reasonable period without special legal requirements.
6. How KTC may protect information about minors
Our products and services are mainly sold to adults. Children (minors under the age of 14) may not create their own accounts without the consent of their parents or guardians. For personal information of minors collected with the consent of their legal guardians, we will only use or publicly disclose such personal information of minors when permitted by laws, explicitly consented by their legal guardians or required for protecting them. If KTC finds that it has collected the personal information of a minor without first obtaining the consent of the legal guardian, it will try to delete the relevant data as soon as possible.
7. Third-party providers and their services
To ensure a smooth browsing experience, you may receive content or web links from third party outside KTC and its partners (hereinafter referred to as “third party"). Before using the relevant features, we strongly recommend you to carefully read the user agreement and privacy policy of the third-party services. We are not liable for how the third party collects and uses your personal information.
KTC has no control over the privacy and data protection policies of third parties and such third parties are not bound by the Policy. We will also strictly abide by the relevant laws and regulations, and require third-party service providers to guarantee the legality of the information provided by them.
8. How the Policy is updated
In order to provide you with better service and experience, KTC reserves the right to update or modify the Policy from time to time. If our privacy policy changes, we will release the latest version of the privacy policy herein. If you continue to use any of the services provided by us or visit our relevant websites after privacy policy adjustment or change, we believe that this means that you have fully read, understood and accepted the revised privacy policy and are bound by it.
9. How to contact KTC
If you have any questions, comments, or suggestions about this privacy policy, if you wish to exercise any rights, or if you have any requests to discuss with us, please submit your feedback at the "online consultation". Generally, we will reply within 15 working days. If you are not satisfied with our reply, especially when our personal information handling behavior has damaged your legitimate rights and interests, you can also complain or report to the supervision departments such as the Internet information, telecommunications, public security and municipal supervision.
Date of last update: February 2023