General Counsel | LL.B / MBA | Board Director | Senior Advisor to Exec Management Teams & Boards | Public Company & SEC Reporting | M&A | Finance | Infrastructure | Fintech | CHIEF | Speaker
Last week, I had the privilege to join the team from nexxworks as we delved deeper into the concept of Customer Culture. We met with leaders from Miami based companies such as Royal Caribbean, Brightline, Macallan, Miami Beach Police Department, Cable & Wireless and Teleperformance. My key learning…even with the rapid adoption of AI and technology to improve the customer journey (reduce points of friction), having the right customer culture relies heavily on having on the right people (values based hiring is key) who want to exceed customer expectations (creating those “WOW” for their customers). Talent… talent…talent.
🌟 Day 3 of the nexxworks Customer Culture Tour in Miami with Steven Van Belleghem: A Deep Dive into Exceptional CX 🌟 🍔 We delved into the world of McDonald's, a brand synonymous with fast food but also with evolving customer service. McDonald's has masterfully blended technology and personalization to elevate the dining experience and they are tirelessly exploring new ways to engage their customers. 🚄 At Brightline Trains, we were treated to an exclusive behind-the-scenes look at America's only privately owned and operated intercity passenger railroad. What stood out was their unwavering commitment to convenience, speed, and, most importantly, customer satisfaction. #CustomerExperience #CX #Innovation #nexxworks #MiamiTour #Brightline #McDonalds #CustomerFirst