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Support

Support

Support when you need it most

MediaKind’s Support solutions deliver confidence by offering the best in class expertise to ensure continued operations of your media infrastructure. Our multi-tiered support offerings allow you to select the most appropriate level to meet your business and technical needs.

Guaranteed key performance indicators from a global support team, helping you to achieve the highest levels of network availability.

Fast response for any system recovery, with all issues tracked and proactive assistance provided where required.

Maximum system uptime and utilisation with the most efficient use of your resources to ensure fast return on investment.

  • MK Standard
  • MK Advanced
  • MK Premium

MK Standard provides media organizations with a level of support that is designed to ensure business continuity and is aimed at supporting MediaKind’s box products as well as small scale system deployments. Providing global access to MediaKind’s service centre, direct access to a best in class incident management system and commitment against KPIs, MK Standard is a sensible support solution for media organizations looking to insure against product issues as well as having fast access to experienced media engineers.

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MK Standard

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Complimenting the entitlements offered in MK Standard, MK Advanced provides an enhanced level of support KPIs, with higher levels of commitments towards our customers operational needs, as well as platform evolution. MK Advanced is aimed at supporting MediaKind’s more comprehensive system deployments.

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MK Advanced

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Support

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MK Premium is the highest level of support offered by MediaKind. Building on the foundation of the two lower levels of support, MK Premium provides the highest service levels and KPIs, and the highest level of access to MediaKind’s support experts, ensuring all aspects of operational complexities are covered. MK Premium is the complete offering and is designed for supporting MediaKind’s most comprehensive customers and solutions.

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MK Premium

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Support

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Access our latest Reference Guides, User Guides, Technical documents and Product Release Notes

Resources

Looking for assistance with any of our products
and solutions?

RAISE A SUPPORT TICKET

You can also email us at support@mediakind.com
or call us at any of the region specific numbers:

Choose your Country

US

Toll Free : 1 833 211 8472
Direct Dial: +1 631 230 1724

Resources you might be interested in

Press Release
Apr 27, 2022 | 5 min read

MediaKind becomes an AWS Partner after completing Foundational Technical Review

News
May 13, 2021 | 5 min read

MediaKind announces two senior appointments to elevate business strategy in DTC and Advertising space

Blog
Mar 15, 2021 | 5 min read

Demonstrating the strength of the MediaKind Channel Partner Program

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