Telecommunications

At Minsait, we leave our mark on our customers by promoting the digital transformation of operators, the development of new business delivery models in segments such as companies, connectivity, mobility and the customer's omni-channel experience, through technological and innovative solutions.

+45
telecommunications operators trust our solutions
4
of the 10 biggest operators in the world are our customers
+700M
end customers managed by systems that we maintain

Our value proposition

Products & services

Innovate in B2C services

Leadership in smart homes

We build the positioning and the value proposition of the operators in the home, with services that go beyond traditional communications. Opening up new pathways

Promotion of new connected services

We help the operator to maximise the potential of the Internet of Things based on the development of new services. Consolidating the progress

Expand the B2B business

Development of a new digital offer for companies

We enhance the value proposition of the operators for their business customers, from the development of new digital products and services. Generating new opportunities

Innovation in energy efficiency

We develop energy efficiency solutions for the customers of operators, with advanced sensorisation and analytics, and pivoting on our IoT platform. Turning maximum efficiency into our guide

Digital future of cities

We help operators to transform and connect cities with our “Smart Cities” suite of products and services. Leaving a mark on today and tomorrow

Leadership in collaborative digital markets

We facilitate the creation and operation of collaborative ecosystems, developing business delivery models and managing enabling platforms for sustainable development. Enriching our environment

Innovate in new adjacent digital businesses

Creation of new businesses based on data

We promote the creation of new business delivery models, adding value to the company’s data with Big Data techniques and advanced analytics. Activating new opportunities

Creation of digital identity services

We transform digital identity services, from the onboarding of users to user profiling to the use of digital signature for collecting consents. Always enhancing innovation

Creation of the digital native bank

We develop new digital banking delivery models for operators, from their conceptualisation to their operation. Promoting differentiation

Innovation in payment methods

We create new delivery models and technology solutions that favour a simple, safe and sustainable payment experience. Differentiating ourselves in every detail

Creation of other digital native businesses

We create new digital native business delivery models that avoid the legacies of the past, allowing the operators to compete agilely in the face of constant change. Changing the rules of the game

Customers & channels

Innovate and adapt the business strategy

Smart and personalised customer knowledge

We promote knowledge of the customer through the mass processing of interactions, profiling and microsegmentation with artificial intelligence techniques for a personalised relationship. Seeking perfection in every detail

Creation of new customer capture, development and retention delivery models

We transform existing and new customer management delivery models based on artificial intelligence to increase income. Always innovating

Smart design of the channel mix

We optimise the channel mix with advanced analytics to achieve maximum business efficacy and efficiency. Continually improving

Connect with the customer

Creation of differential customer experiences

We build differential experiences at contact points through the analysis of friction points, customer feedback programmes and the design of innovative customer journeys. Mark Making

Personalisation of the relationship with customers

We personalise interactions with customers by creating in-depth knowledge of them and using tools that allow differentiated and omnichannel communication. Improving at each step

Marketing optimisation and digital conversion

We design digital marketing strategy and optimise channel conversion rates for revenue improvement. Putting the future to the test

Orient the channels to the optimal interaction experience

Digitalisation of the contact centre

We optimise contact centres through robotisation, automation and the smart routing between physical and virtual agents. Creating references

Creation of digital and mobile channels

We promote recruitment, hiring and self-service processes through digital channels based on customer experience and new generation architecture. Opening up new pathways

Digitalisation at the point of sale

We develop advanced point-of-sale delivery models combining our products and proprietary technologies to respond to changes in customer consumption. Generating closeness and stability

Sales force optimisation

We enhance the management of sales forces, with mobility solutions for planning, execution and intelligent monitoring, improving the productivity of the channel. Enabling growth

Optimise business operations

Operational and business excellence

We optimise sales and operator attention operating delivery models based on artificial intelligence, sensors and robotics. Differentiating ourselves in every detail

Fraud reduction

We transform fraud reduction techniques through mass data processing and the use of advanced algorithms. Improving at each step

Income assurance

We promote income assurance with Big Data and Artifical Intelligence. Making a difference

Networks & operations

Transform network asset management

Smart network planning and development

We promote network planning and development, supported by geospatial technology, mobility and optimising the costs of human and material resources. Shaping its pillars

Predictive management of network assets

We develop predictive delivery models on critical network assets, through advanced analytics, to anticipate failure and act in advance. Making exclusive use of excellence

Optimisation and smart management of the lifecycle of network assets

We accelerate flexible automation of network asset lifecycle management, using modular solutions that incorporate advanced analytics to maximise utilisation and efficiency. Continually improving

Network virtualisation

We improve the productivity and efficiency of networks with processes based on virtualised networks and infrastructures to facilitate the creation of the digital services of the future. Changing the rules of the game

Operate with maximum reliability and efficacy

Advanced network operation

We optimise the capacity of telecommunications networks with predictive analytics applied to network traffic for the rationalisation of available resources. Making a difference

Cybersecurity in control of networks

We promote new monitoring and supervision delivery models for network cybersecurity to increase the level of protection using the most advanced techniques and a highly qualified team. Protecting the pathways of progress

Digitalisation of technical operations in the field

We manage network assets through workforce management and IoT solutions, sensorisation, advanced analytics, augmented reality and optimisation of operations in the field. Continually improving

Innovation in energy efficiency on networks

We transform consumption points into distributed energy resources using the most advanced IoT technologies, so that local efficiency is only the beginning. Opening up new pathways

Corporate Services

Digitalise back-office operations

Smart automation of operations

We optimise business processes through digitalisation, automation and robotisation to improve operational efficiency. Continually improving

Comprehensive content management

We comprehensively manage an organisation's information through capture solutions, image processing and document management to both protect and facilitate access to it. Creating trends

Streamline the supply chain

Optimisation of logistics and warehouses

We improve logistics and warehouse management using sensor systems, IoT, Big Data and advanced algorithms that allow us to anticipate the future. Activating new opportunities

Promotion of the purchasing function

We optimise the supply chain and collaboration with strategic suppliers to improve the company's level of competitiveness. Laying the foundations of the future

Opening of digital markets

We promote B2B relationships with customers, partners and suppliers through a digital platform that facilitates the automatic exchange of information. Changing the rules of the game

Innovate in human resources management

Digital connection with the employee

We create new links and forms of communication among employees through the mobilisation, gamification and use of artificial intelligence to improve engagement and productivity. Laying the foundations of the future

Transformation of HR processes

We promote new ways of managing people to build the future together. Humanising processes

Improve economic-financial management

Transformation of economic-financial processes

"We ensure the design and implementation of corporate strategies in financial departments with maximum efficiency. Consolidating the progress

Optimisation of tax management

We optimise management and fiscal reporting, automating the entire lifecycle of taxes to ensure compliance, efficiency and control. Making a difference

Management intelligence

We design processes and tools that, through mass data processing and the application of advanced algorithms and artificial intelligence techniques, provide information in real time and project the future. Excelling at all times

Enhance general services

Commitment to sustainability

We build the sustainable development delivery model, managing environmental and energy impacts. Leaving a mark on today and tomorrow

Critical infrastructure protection

We build critical infrastructure protection delivery models and architecture that enables us to secure new device connectivity paradigms. Consolidating the progress

Innovation in energy efficiency

We transform consumption points into distributed energy resources using the most advanced IoT technologies, so that local efficiency is only the beginning. Opening up new pathways

Digitalisation of the vote in shareholders' meetings

We manage the identification and voting processes of shareholders’ meetings for companies. Activating new opportunities

Streamline corporate transformations

Acceleration of merger processes

We strengthen the growth of companies through the integration and homogenisation of processes, tools and systems. Laying the foundations of the future

Transformation to Agile and DevOps

We lead the transformation towards agile work methodologies, reducing the time-to-market of digital products. Creating references

Transformation of the Full Stack Perimeter

We enhance system architecture in “Full Stack” transformation scenarios with specific solutions to meet the needs located within the perimeter. Securing the future

IT & Cybersecurity

Accelerate new digital IT delivery models

Creation of digital architecture

We build IT architecture based on API-fication, microservices and cloud infrastructure as a catalyst for digital transformation. Consolidating the progress

Promotion of hybrid infrastructures

We accelerate conversion to the cloud to maximise the speed, scalability and availability of platforms. Always innovating

Digitalisation of the workplace

We transform the way of working with connected devices and innovative technologies. Activating new opportunities

Optimise the installed IT base

IT simplification

We optimise IT and processes through transformational projects and using our end-to-end capabilities. Making exclusive use of excellence

Optimisation of applications operations

We consolidate application maps through industrialisation, a highly specialised network and robust development platforms. Turning maximum efficiency into our guide

Infrastructure automation

We innovate platform management using machine learning, robotisation and automation techniques. Creating references

Network optimisation

We develop technology solutions and the services required to guarantee that efficient, optimised and secure communication networks are available. Making a difference

Acceleration of technological consolidation processes

We dynamically and efficiently promote company expansion strategies. Opening up new pathways

Protect the business

Co-creation of protection culture

We enhance cybersecurity culture through specific training and awareness programmes. Always looking for new ways to do things

Leadership in regulatory compliance and technical audits

We promote compliance with standards and regulations with a focus on continuous improvement to traditional methodologies, making the opportunities they provide tangible. Always innovating

Comprehensive data protection

We build comprehensive protection ecosystems of information based on its value and compliance requirements. Ensuring no detail is overlooked

Ensure IT security

Transformation of cybersecurity infrastructure

We optimise cybersecurity architecture to guarantee protection, offering the very best technologies with flexible marketing delivery models. Discovering new possibilities

Comprehensive cybersecurity management and response to incidents

We promote new monitoring and supervision delivery models for corporate cybersecurity to increase the level of protection using the most advanced techniques and a highly qualified team. Protecting the pathways of progress

Protection of the development environment

We promote the inclusion of security mechanisms in the development lifecycle to ensure that published applications do not represent a risk factor. Enhancing security

We make an impact on our clients’ businesses

We make mobile communications possible in Peru

We provide our comprehensive support and maintenance services for the Network infrastructure of América Móvil in Peru, from the offices across the country to over 2,800 locations nationwide. A team of 200 professionals offer 7x42x365 corrective and maintenance support services, helping the client maintain the highest availability levels for its end users.

We provide our comprehensive support and maintenance services for the Network infrastructure of América Móvil in Peru, from the offices across the country to over 2,800 locations nationwide. A team of 200 professionals offer 7x42x365 corrective and maintenance support services, helping the client maintain the highest availability levels for its end users.
We secure the fibre optic network in Brazil and Argentina

We design and execute the global Fibre Optic Network Supervision solution of the Telefónica Group. This solution is used for the corrective and preventive maintenance of the fibre optic network, performing reflectometries, indicating the points with problems or other incidents in the fibre optic network with geolocation systems, supervising more than 45,000 km of fibre optic network.

We design and execute the global Fibre Optic Network Supervision solution of the Telefónica Group. This solution is used for the corrective and preventive maintenance of the fibre optic network, performing reflectometries, indicating the points with problems or other incidents in the fibre optic network with geolocation systems, supervising more than 45,000 km of fibre optic network.
We reduce costs through a new billing model for Telefónica

We ideate and implement the B2B solution for the creation of a single channel for all communications with any person/company around the world, using any standard protocol. To this end, we have implemented the e-billing system of Telefónica, combining fixed and mobile telephony services, with over 17 million customers, 6,000 million invoices stored and processing 920,000 documents per hour, achieving an impact in the reduction of paper consumption.

We ideate and implement the B2B solution for the creation of a single channel for all communications with any person/company around the world, using any standard protocol. To this end, we have implemented the e-billing system of Telefónica, combining fixed and mobile telephony services, with over 17 million customers, 6,000 million invoices stored and processing 920,000 documents per hour, achieving an impact in the reduction of paper consumption.
We provide comprehensive antenna site management services across Spain

We create a solution for the comprehensive management of antenna sites across Spain, ranging from the engineering, legalisation and management processes to preventive and predictive maintenance. Thanks to this system, more than 11,000 of Telxius antennas installed across almost all Spanish municipalities are being managed.

We create a solution for the comprehensive management of antenna sites across Spain, ranging from the engineering, legalisation and management processes to preventive and predictive maintenance. Thanks to this system, more than 11,000 of Telxius antennas installed across almost all Spanish municipalities are being managed.
We help customers port their number, with processes adapted to each customer and country

Minsait’s solution helps customers port their numbers to different operators, in compliance with the current legislation of each country. This solution is currently implemented in ten operators in eight different countries, processing 95 million porting operations and having already resolved 150,000 million requests.

Minsait’s solution helps customers port their numbers to different operators, in compliance with the current legislation of each country. This solution is currently implemented in ten operators in eight different countries, processing 95 million porting operations and having already resolved 150,000 million requests.
We design Vodafone’s digital online experience

We have transformed the different portals of the Online Channel of Vodafone Spain, creating a single, flexible channel that is adapted to the new market needs, increasing the levels of engagement and loyalty of private and corporate clients. We have achieved results: seven million customers, with 110 million pages served a month and 48 million transactions a month.

We have transformed the different portals of the Online Channel of Vodafone Spain, creating a single, flexible channel that is adapted to the new market needs, increasing the levels of engagement and loyalty of private and corporate clients. We have achieved results: seven million customers, with 110 million pages served a month and 48 million transactions a month.