Samsung Enterprise
Technical Support
Premium technical support for enterprises provided by Samsung's mobility experts
Keep your mobile workforce running efficiently and seamlessly with dedicated Samsung account manager at your service. Providing end-to-end support coverage across devices, operating systems, and solutions all direct from Samsung.
Dedicated and tailored support
Dedicated Support Account Managers for your every need
- A trusted advisor assigned as your contact within Samsung from the get-go.
- In-depth technical training for your IT teams.
- Dedicated and customized periodic reports and updates, including:
- Regular reviews on issue resolution analysis and product updates.
- Timely notifications for urgent security updates.
Direct and integrated technical support
Enjoy peace of mind with end-to-end coverage across Samsung hardware, OS, and solutions
- Get direct support from an experienced team of Samsung mobility experts and engineers across various fields.
- On-site technical support on highest severity issues (not available in North America regions).
Priority early access
Gain direct, early access to upcoming programmes and version testing
- Get insider access to beta OS upgrades.
- Opportunities to test Knox solutions before official updates or releases.
- Visibility on product roadmap information for new updates and releases.
Support offerings
Samsung has designed three levels of support so you can choose the one that fits your organization best.
Advanced
Mobility expertise on demand
Direct access to our own internal team of experts via phone, email and portal.
Elite
Proactive account management
The Support Account Manager (SAM) is a dedicated resource who serves as an extension of your team. The SAM is responsible for issue triage, all reporting, and escalations with Samsung’s support and engineering organization.
Elite Multinational
Global Coverage
An expert engineer is available to analyze problems and provide resolutions even for the issues occurring in multiple regions.