Vodafone EVO

If you're eligible for Lifetime Service Promise, this means you have Lifetime Warranty and Battery Refresh included at no extra cost as part of your Phone Plan.

What's Lifetime Warranty?

We'll cover your device for repairs against manufacturer faults for as long as you have a Pay monthly Airtime Plan with us. See terms and conditions

What's Battery Refresh?

If our Battery Refresh Tool shows your phone battery is struggling to keep up, we'll replace it. Simply visit us in store and we'll send it off to be replaced, free of charge. Our Battery Refresh covers you for two to three years, dependent on the length of your plan. See terms and conditions

Who's eligible for Lifetime Service Promise?

Any customer who bought a phone on Vodafone EVO from 26 July 2023 onwards is eligible for Lifetime Service Promise. This includes all refurbished phones.

When you buy a phone on one of our Vodafone EVO plans, your monthly payment will be split into two parts. You'll have one Direct Debit for your Device Plan and one for your Airtime plan. Add these together and you'll get the total cost of your monthly payment.

Phone Plan covers the monthly cost of your phone as per your Consumer Credit Agreement.

Airtime Plan covers the cost of your airtime (data, minutes and texts)

Find out more information on Phone Plans, Xtra Plans and credit agreements

In most cases, the Direct Debit payments for your plans will come out on the same date, but you might see one of the payments at different times of the month. Please make sure you don't cancel either of these Direct Debit payments, as we'll be unable to collect the payment for either your airtime or your device. You'll see two references on your bank statement. It will show the following:

Airtime: VODAFONE LTD
Device: VODAFONE LTD DEVICE

If you want to change your Direct Debits so that both payments come out on a different week, give us a call on 191

Where can I view both my monthly payments?

Download the My Vodafone app and go to the Dashboard. Choose Your Plans and you'll see a tab for Airtime Plan and a tab for Device Plan.

Choose Airtime Plan to confirm what data, minutes, texts and Xtra Plan benefits you have.

Choose Device Plan to view and manage your Phone Plan - this includes your annual statements and original credit agreement. Here, you can also check upcoming payments and how much you've paid towards your Phone Plan so far.

You can also view your monthly payment online in your My Vodafone account

What about other devices available on Vodafone Evo?

For details on how Vodafone EVO works for smartwatches, tablets and laptops, please go to the All devices available on Vodafone EVO section of this page, and choose the device you'd like more information about. This will take you to a page with more information and dedicated FAQs relating to that type of device.

All our Pay monthly phones, smartwatches, laptops, iPads and tablets are available on Vodafone EVO. The cost of your device will be covered by your Device Plan (also known as your Phone Plan, Watch Plan, Tablet Plan or Laptop Plan, depending on your device).  

Depending on the device you choose, you’ll then need to pair it with either an Airtime Plan, Connectivity Plan or Data Plan (as applicable). The cost of both plans together will make up your total monthly cost.

Can I pay for my device in one go?

If you would like to pay for the full cost of your device upfront, visit us in store for more information and full terms and conditions.

With Vodafone EVO, you can choose the length of your Device Plan. You can spread the cost of phones and smartwatches from 3 to 36 months, while laptops and tablets are between 3 to 48 months.

Airtime Plans (Xtra Plans) are available on either a 12-month or 24-month plan.

If you choose a Phone Plan of 13 months or more, it will be paired with a 24-month Airtime Plan. If you choose a Phone Plan of 12 months or less, you can choose whether to pair it with a 12-month or a 24-month Airtime Plan.

Data Plans (for laptops and tablets) are all on 24-month plans, while Connectivity Plans (for smartwatches) last either 12 or 24 months.

You'll be able to upgrade your Device Plan from three months into your Airtime Plan, Data Plan or Connectivity Plan.

Log in to find out when you're eligible to upgrade and what your upgrade options are. You can also view this information in My Vodafone or the My Vodafone app

What happens to my current Device Plan when I upgrade to a new one? 

If you have an outstanding payment on your current Device Plan, you'll have two options: 

Pay off your current Device Plan before upgrading 

Take out a new Device Plan, which will run alongside your current one. These will show as two separate Direct Debits on your bank statement.

Your Airtime Plan, Data Plan or Connectivity Plan 

When you upgrade your Device Plan, your current Airtime Plan, Data Plan or Connectivity Plan will end and a new one will be taken out with your upgrade.

Please note: your Airtime Plan, Data Plan or Connectivity Plan is billed separately to your Device Plan(s) and will show as a separate Direct Debit. 

How do I pay off my phone early?

You can make additional payments to your Phone Plan at any time, by logging into your My Vodafone account online, or by visiting the My Vodafone app and choosing Your Plans > Device Plan.

Choose to pay off some, or all of, your Phone Plan early. Once it's paid off, you can continue with your current Xtra Plan, upgrade or leave. If you choose to continue with your Xtra Plan, you'll only pay to keep connected, so your monthly payment will be lower.

Can I make a one-off payment for my Phone Plan?

You can make a one-off payment for your Phone Plan at any point. This reduces the amount you pay monthly for all following payments - but it won't change the length of the Phone Plan agreement.

What happens once my phone has been paid off?

Once you've paid off your Phone Plan, you can continue with your current Xtra Plan, upgrade or leave.

If you choose to continue with your Xtra Plan, you'll only pay to keep connected, so your monthly payment will be lower.

Find out more about what happens when you pay off your Phone Plan in full

If you'd like to end your Airtime Plan early, you have the following options:

• If it's within our 14-day returns period, you can return your device and cancel both your Device Plan and Airtime Plan together

• Pay off your Device Plan in full and you'll be released from your Airtime Plan contract

Please note: Returns during your cooling off period (first 14 days), can only be done with both Airtime and Loan (Device) plan agreements together. If your Airtime and Loan agreements are still in commitment and you would like to cancel, you will be required to pay an early termination fee (ETF) to cancel the Airtime. If you would like to pay your Loan agreement early and in full, you will be released from your Airtime commitment.

Available alongside a Pay monthly phone or as a SIM only, Xtra Plans are our new Airtime Plans loaded with Xtra benefits, designed to help you get the most out of your phone. They're available as 12-month or 24-month plans.

Just like our regular Pay monthly plans, you get the same great choice of airtime (data, minutes and texts). Plus, all our usual benefits. But with Xtra Plans, you also get a load of Xtra benefits that aren't included with any of our other plans.

Visit the My Vodafone app to find out which Xtra benefits are included with your Xtra Plan. Your benefits don’t have an expiry date, they last as long as your Xtra Plan.

When you reach the end of your Xtra Plan, you don't need to do anything - you'll simply move onto a rolling contract and your benefits will continue as long as you keep your plan.

For full terms and conditions, go to vodafone.co.uk/terms

Battery Refresh

Battery Refresh is included with all our Phone Plans - including refurbished phones - and covers you for two to three years, dependent on the length of your plan. With Battery Refresh, there's no need to worry about your battery letting you down, we'll replace a tired battery if it needs it. Simply download the My Vodafone app and use our Battery Refresh Tool to check your battery health, and if it shows it's struggling to keep up, bring your phone to your nearest store and we'll send it off for a battery replacement, free of charge.

You'll need to back up your phone before we send your phone away for its battery replacement, as data will be wiped during repair. We aim to have your phone back to you within five days, depending on when you booked it in. Unfortunately, we won't be able to replace your battery if you have a broken or cracked screen. See terms and conditions

Lifetime Warranty

Lifetime Warranty is included with all our Phone Plans for as long as you have a Pay monthly Airtime Plan with us. Lifetime Warranty covers you for repairs against manufacturer faults - giving you complete peace of mind at no extra cost to you. Lifetime Warranty doesn’t cover accidental or liquid damage. Head to the Warranty Hub to understand whether your claim is likely to be accepted under warranty. You'll then need to get booked in for an in store appointment with our Tech Team. To do this, get in touch via chat or 191. See terms and conditions

Benefits included with all Xtra Plans:

Device Care

Device Care ensures peak performance for your device. Get free health checks, a valuation, and expert assistance from our Tech Team for battery, storage, and software optimisation. Book an appointment with our Tech Team

Unlimited Picture Messaging

Send unlimited picture and video messages at no extra cost, worth £3.50 a month. No activation needed, no expiry date - enjoy as long as you have your plan.

Unlimited Data Booster

Boost your data up to six times depending on your plan, even while roaming in our inclusive roaming destinations. Text BOOST to 40506 to apply a booster and enjoy unlimited data for 30 days. Log in or register for My Vodafone to check the data boosters available on your plan

51 European destinations

Inclusive roaming in 51 European destinations (Zones A and B). Use your UK allowance of data, minutes, and texts at no extra cost. Available with Xtra Euro Roam plans.

83 worldwide destinations

Inclusive roaming in 83 worldwide destinations (Zone A, B and C). Use your UK allowance of data, minutes and texts at no extra cost. Available with Xtra Global Roam plans.

Inclusive roaming data has a monthly 25GB fair usage policy

How do I review and manage my Xtra benefits?

Log in or register for My Vodafone to manage the benefits included in your plan

Your benefits will last for the length of your 12 to 24-month plan.

For full terms and conditions, visit vodafone.co.uk/terms

Saving claims verification: see details on the relevant product page.

VAT: All pricing inclusive unless stated otherwise. For prices stated exclusive of VAT, the VAT rate payable is 20%.

Gift with Purchase: See details on product page including any additional terms.

*Annual Price Rise

Pay Monthly Plans (excluding Home Broadband): The monthly price and all out of bundle charges will increase each April by the Consumer Price Index rate published in January of that year + plus an additional 3.9%. If you have a Device Plan, this will not affect your monthly Device Plan payments: vodafone.co.uk/pricechanges

Home Broadband: The monthly price will increase each April by the Consumer Price Index rate of inflation published in January that year, plus an additional 3.9%. See vodafone.co.uk/pricechanges for details.

Pay Monthly

Minimum term agreement, eligibility, credit check and terms apply.

Vodafone EVO

Representative example for Device Plans:

Figures used in the above (other than the representative APR) are for illustrative purposes only.

Device Plan: means devices purchased from Vodafone under a Consumer Credit Agreement such as phones (Phone Plan), smartwatches (Watch Plan), tablets (Tablet Plan) and laptops (Laptop Plan).

Vodafone EVO:

• For Mobile: lets you select a monthly Device Plan Credit Agreement (3-36 months) with a monthly Airtime Plan. Phone Plans over 12 months require a 24-month Monthly Airtime Plan. You can pay off your Device Plan early, and if you do, you can then keep your Airtime Plan on a 30-day contract or leave. If your Airtime Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

• For Smartwatches: lets you select a monthly Device Plan Credit Agreement (over 3-36 months) with a monthly Connectivity Plan. Watch Plans over 12 months require a 24 month Connectivity Plan. You can pay off your Device Plan early, and if you do, you can keep your Connectivity Plan on a 30-day contract or leave. If your Connectivity Plan ends, the Device Plan is still payable (either in full or monthly). Watch Plans require a Vodafone pay monthly airtime plan and a Connectivity Plan (via Vodafone OneNumber)

• For Laptops / Tablets: lets you select a monthly Device Plan Credit Agreement (3-48 months) with a 24 month Data Plan. You can pay off your Device Plan early, and if you do, you can then keep your Data Plan on a 30-day contract or leave. If your Data Plan ends for any reason, you will need to keep on paying your monthly Device Plan (either in full or monthly)

Upgrade from month 3: means a) buying a new Device Plan (which is a credit agreement) and an Airtime/Data/Connectivity Plan (as applicable) and b) either (i) paying off the remaining amount on your current Device Plan prior to upgrading, or (ii) paying for your current Device Plan along with your new Device Plan. Subject to credit check, eligibility and terms.

Trade-in Guarantee: Available when you trade-in an eligible device using our Trade-in Tool, and purchase a new Vodafone Pay Monthly Airtime Plan. Your Trade-in value is guaranteed for 7 days from the date of your Trade-in Quote. Device must be returned within 14 days of the start of your new Airtime Plan and meet our requirements. You can select to receive your Trade-in value via a monthly airtime saving, a credit to your Vodafone account, or a bank transfer. Please see our Trade-in Guarantee terms and conditions, which also details the eligibility criteria.

Trade-in Bonus: Available when we're running a Trade-in Bonus promotion, where you could get an additional bonus on top of the trade-in value for the phone you're trading in, when you buy a new phone. Eligibility for the bonus and the bonus value may vary depending on which phone you're trading in and which new phone you're buying. Please see our Trade-in Bonus terms and conditions, for more information.

Unlimited data: available on Unlimited Lite Plan (max download and upload speed of 2Mbps), Unlimited Plan (max download and upload speeds of 10Mbps) and Unlimited Max Plan. Speed may vary by a number of factors.

5G: You must have a 5G enabled device on the Vodafone 5G network, a Vodafone 5G plan and 5G coverage in the area that you are in. Coverage may be affected by a number of factors. Find out more about our 5G network

5G Ultra: You must have a 5G Ultra enabled device on a Vodafone Pay Monthly plan purchased after 24 February 2023, and be in an area covered by our 5G Ultra network. Coverage may be affected by a number of factors. Find out more about our 5G Ultra network

Buy-Back Price Guarantee: Customers who bought an eligible phone from Vodafone and trade that phone in via our Trade-in Tool (in a good working condition), whilst upgrading to a new phone and Airtime Plan within the required timeframe, will be entitled to receive a guaranteed buy-back price. Buy-back price varies depending on model variant. Terms apply

• iPhone 14 - trade in between 1 September 2023 and 31 October 2023

• Samsung Galaxy S23 - trade in between 10 January 2024 and 1 April 2024

• iPhone 15 - trade in between 1 September 2024 and 31 October 2024

The UK's Best Phone Buy-Back Price Guarantee: 'UK's Best' because we:

• i) guarantee future buy-back price

• ii) offer flexible payment options

• iii) don't charge extra

• iv) offer flexibility to trade in and upgrade from month 3; and

• v) boost the trade-in value by £50 vs major competitors.

Details and verification: vodafone.co.uk/buy-back

Roaming

Roaming: using your home data plan to roam in Zone A is included in all of our Pay Monthly plans. For roaming in other destinations, charges will apply depending on which plan you are on.

Roaming Passes: For Pay Monthly customers without European roaming included in their plan, you can purchase an 8 or 15 day European roaming pass to use your monthly UK allowance of calls, texts and data in our Zone B destinations. The 8 day pass is £12 and the 15 day pass is £17. Out of bundle charges such as picture messages, premium calls or premium texts are not covered by this charge. These passes are subject to a 25GB roam fair use policy. Passes become active when you start roaming and only one pass can be used at a time. For more information and terms, visit our roaming page

• Information on roaming with Vodafone

• List of our inclusive roaming destinations

Mobile Specific Small Print

• Lifetime Service Promise: means a) Lifetime warranty covering manufacturer's defects, provided you have an active pay monthly Airtime plan + b) Battery refresh replacing your phone's battery (for 2-3 years) if it fails one of the Battery refresh tool tests. On phones purchased directly from Vodafone.

• Lifetime Warranty: is an extended warranty covering manufacturer's defects (on phones purchased via Vodafone directly), provided you have an active pay monthly Airtime plan. Excludes damaged and tampered phones. Terms apply

• Battery Refresh: replaces your phone's battery if it fails one of the Battery Refresh Tool tests. Available for up to three years depending on your plan. On phones purchased via Vodafone directly. Excludes damaged and tampered phones. Terms apply

• UK's Only Lifetime Service Promise: Vodafone is the only network that offers both i) Lifetime Warranty which covers your phone for manufacturer defects provided you have an active pay monthly Airtime plan, and ii) Battery Refresh which offers phone battery health checks and required replacements for up to 3 years. Terms apply

Smartwatch Specific Small Print

Smartwatch: requires a) Vodafone pay monthly Airtime plan, and b) 12 or 24 month Connectivity Plan (via Vodafone OneNumber). Watch Plans over 12 months require a 24 month Connectivity Plan. Terms apply

Vodafone OneNumber Connectivity Plan ('Connectivity Plan'): uses your minutes, texts and data allowance from your Airtime Plan using Vodafone OneNumber. You must have an Airtime Plan with us in order to purchase a Connectivity Plan. Smartwatch Connectivity plans can be bought for a smartwatch you already own, or for a new smartwatch you purchase through us. Tablet Connectivity plans can only be bought for a tablet you already own.

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply

Tablet Specific Small Print

Two-Year Warranty (formerly called Total Care Warranty) is a 24-month warranty that starts from the date your device (purchased from Vodafone), is dispatched. This covers manufacturer's defects in the materials and workmanship of the device through normal use. Excludes damaged and tampered devices. Not applicable with Laptops. Terms apply

Pay As You Go

Unlimited Bundle: An Unlimited Pay as you go Bundle lasts for 30 days. Your bundle will automatically renew every 30 days if you have enough credit. To opt out call 2345. Includes unlimited data and unlimited minutes and texts: minutes to standard mobiles and landlines (UK: 01, 02, 03) and standard texts (excluding MMS) to use in the UK and Zone A. Unlimited Bundle terms, exclusions and destinations

Pay as you go Bundles (Big Value Bundle) excluding Unlimited Bundle: Unlimited minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and a set allowance of data (excluding Extras) to use in the UK and Zone A. Last 30 days. Automatically renews every 30 days if you have enough credit. Opt out by calling 2345. Pay as you go Bundles are also known as Big Value Bundles. For more information, please visit our Pay as you go Bundles terms and conditions page

Total Rollover: Any unused allowance from your current Pay as you go Bundle will only rollover from one bundle to the next, for use in the next 30-day period, if your Pay as you go Bundle renews automatically.

Pay as you go 1: You'll pay just £1 each day you use your phone, which gives you: Unlimited minutes, Unlimited texts, 50MB of data to use until midnight. For more information, please visit our Pay as you go 1 terms and conditions page

Roaming: Your data usage is for use in the UK and Zone A destinations only, unless you purchase one of our roaming extras. For more info and destinations beyond Zone A, visit our extras page. For terms visit our terms and conditions pages

Pay As You Go Plus

Pay as you go Plus plan: My Vodafone app required. UK and Zone A use only unless Roaming Extra purchased. Minutes to standard mobiles and landlines (UK: 01, 02, 03), standard texts and plan data allowance (excluding Extras). Auto-Renews every 30 days if opted in via My Vodafone app and payment card added. Purchase Extras and manage payments through My Vodafone app. Plan stops after 30 days if paused or cancelled (by opting out of Auto-Renew). If opted out and you do not choose another plan, you can only receive inbound calls and texts once your 30-day plan ends. You must opt back in and re-purchase a new plan to use data, minutes, send texts or buy Extras. For terms and more information see the Pay as you go Plus terms and conditions

Roaming: Your data usage is for the UK and Zone A destinations only, unless you purchase one of our roaming extras in the My Vodafone app. Your extra will run until the day it expires (at 11:59pm UK time) or when it is used up, whichever is sooner. For more information on roaming destinations, see our roaming page or the My Vodafone app. For Extras terms, see the terms and conditions page

Home Broadband

Home Broadband: For details and terms see our Home Broadband page

Full Fibre: Vodafone is the largest Full Fibre provider in the UK with Full Fibre available to 15.1 million out of 31.9 million premises - approximately 47% UK coverage (31.9 million premises from: Ofcom, Connected Nations 2023: UK report and Methodology annex

Insurance

These terms are available in our terms and conditions pages

• If you're a consumer go to Consumer then Insurance then Insurance terms and conditions

• If you're a sole trader go to Business then Insurance then Insurance - Current

Very Me

VeryMe Rewards: See My Vodafone app for end dates and full terms and conditions. Pay as you go customers must have topped up at least £10 credit on their account in the last 6 weeks to participate. Pay as you go Plus customers must have Auto-Renew switched on to participate in certain prizes and competitions.

1. VeryMe won A Silver in the Brand Partnership Activation of the Year category and a Gold in the Loyalty Activation of the Year category at the 2020 IPM Awards. See verification on the IPM website

2. VeryMe helped Vodafone win Best Network for Loyalty and Retention at the Mobile Industry Awards 2020. See verification on the Techrader website

3. Vodafone VeryMe, TMW Unlimited and Mando-Connect won Best Use of CRM at the Loyalty Magazine Awards 2020. See verification on the IPM website

Network

Reliable, award-winning network: The UK relies on Vodafone as a network provider as it:

• i) powers critical national infrastructure and 82% of Emergency Services (see our Public Sector Portal for further information),

• ii) has coverage in 99% of UK homes,

• iii) covers 96% of the UK's landmass; and

• iv) has won numerous awards

See full details and awards on our Network page

The Nation's Network: Vodafone UK, supporting the nation since 1984. See full verification of the substantiation [PDF: 1.24MB]

For full terms and conditions, visit our terms and conditions page

Finance subject to status and credit checks. 18 +. Direct debit required. Credit provided by Vodafone Limited, FCA reference Number: 712210, Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Buying a refurbished phone has a lower carbon footprint than buying a new one

Substantiation:

A life cycle assessment study (Pamminger, R., Glaser, S. and Wimmer, W., Modelling of different circular end-of-use scenarios for smartphones. International Journal of Life Cycle Assessment (2021) 26:470-482) found that a refurbished phone (used for an average 1.93 years) can have a 55% lower contribution to climate change (or 'GWP') compared to a new phone (used for 2.5 years) (according to the study results shown on page 479).

Based on this study, buying and using a refurbished phone can be considered to be kinder to the planet in comparison to buying and using a new phone, because it has a lower negative impact on climate change.

See a consumer-friendly report of the study [PDF: 177KB]

For the full study, see the Springer Link website