Welcome to XenServer Support
XenServer technical support is available to our licensed customers, across the globe. We work with our customers to ensure business continuity and support mission critical operations. Our effective technical support team possesses deep technical expertise and experience, and is setup to respond swiftly to customer reported issues and identify resolutions rapidly.
Maintenance offerings for XenServer
To be eligible for Technical Support on XenServer
- Obtain a XenServer 8 socket licence. Citrix customers, see XenServer 8 Promo Licence offer
- Ensure you are able to login to your account, contact Customer Service for general enquiries, account maintenance, licensing and renewals
- When needed, open or view Technical Support cases
XenServer is designed and optimized to support Citrix on-prem deployments, and our future development of this offering will focus solely on this use case. You can choose to run non-Citrix workloads, but you must ensure yourself that XenServer meets your needs prior to doing so, as no Request for Enhancements (RFEs) for general server virtualization needs will be accepted.
All customers will be eligible for XenServer support, regardless of whether the support issue relates to a Citrix or non-Citrix workload. For non-Citrix workloads, best effort support will be provided. This means a resolution cannot be guaranteed if it requires a code change.
| Product | Version | Language | NSC | EOM & EOL | Notes |
|---|---|---|---|---|---|
| XenServer | 8 | EN | Mar-26-2024 | Nov-30-2028 | XenServer specific licence required |
| Available Support | |
|---|---|
| Standard | Web & phone; Call back service; English only support |
| Response Times | |
| Severity 1 | 24 x 7 x 365 response within 30 minutes |
| Severity 2 | 2 business hours* |
| Severity 3 | 8 business hours* |
| Severity 4 | 8 business hours* |
*See Worldwide Service Agreement for XenServer for definition of business hours and full details on the maintenance offering.
More information
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