Frequently asked questions

Frequently asked questions

Here are answers to most of the questions we get from our customers.

Keyword:

1. Domain name registration

What is a domain name?

What is the difference between .com, .org, .net, .as, .no etc.?

Who can register a domain name?

Our organization does not have an organization number. Can we still register a .no domain?

Do you offer registration under other top level domains?

What characters can a domain name contain?

Can domain names contain characters like ä, ö, æ, ø and å?

I want to reserve a domain name, but not start using it now. What should I do?

Where can I see the status of my domain name applications?

I want to cancel my domain name order. What do I do?

The domain I want is available with other registrars, but not with you. Why?

The domain I want cannot be registered. Why not?

I have recently registered a domain, but it does not seem to work?

Upon expiration of a domain, how long do I need to wait to re-register it?

What is domain parking?

How do I get email and web for my domain name?

What is a registrar?

I have either received an invoice from someone I do not know, or I have been called by someone that wants to sell me a domain name. What do I do?

2. Domain name transfers

How do I transfer my domain to Domainnameshop?

How do I transfer my domain away from Domainnameshop?

How long time does a domain transfer take?

How do I avoid downtime when transferring a domain?

How do I set a temporary or alternate address for my webhotel?

How can I see the transfer status of my domain?

I ordered transfer to Domainnameshop a while ago. Why is it not completed?

I have ordered a transfer away from Domainnameshop that is not yet completed. Are you holding back?

The contact information for my domain is invalid. How can I transfer it?

How do I change registrar to Domainnameshop for a .se domain?

How do I transfer a domain from one holder to another?

Can I move web hosting or other services from one domain to another?

Can I change the domain name?

What is AUTHINFO/EPP code?

3. Prices, invoices and payments

1. Prices and the discount program

How much does a domain name cost?

Where can I find a complete price list of all services offered by Domainnameshop?

Can you give me a price offer?

Do you offer discount when registering several domains?

Why are you so much cheaper than other providers?

I have found a cheaper provider than Domainnameshop. Why should I choose you?

Can you sponsor me?

2. Questions about a received invoice

How do I change the invoice recipient?

I have received an invoice/reminder for a domain I do not want to keep. What do I do?

Can you re-send the invoice?

Why do I receive an invoice for a domain that expires in two months?

I have received an invoice from Punktum dk. Do I have to pay it?

I have transferred my domain to Domainnameshop. Why is my former provider still invoicing me?

I have received an email that my domain has expired. Is it from you?

I have either received an invoice from someone I do not know, or I have been called by someone that wants to sell me a domain name. What do I do?

3. Payment and invoices

Do I get a written invoice per postal mail?

Can I have separate billing contacts for my domains?

Can I pay with PayPal, Apple Pay or Google Pay?

Can I pay per month instead of per year?

How do I renew my domain for one or more years?

How is the annual fee invoiced?

Why is not my payment recorded?

Can you send me an account statement?

How do I activate two-factor authentication (password + TOTP) on my account?

How do I change the two-factor authentication for my account?

What is my username and password?

How do I change my password?

I have created several users. Can I combine them into one user?

How do I order additional services or upgrade current services?

How do I cancel/delete a domain name?

How do I downgrade or cancel services for a domain?

I have got a new email address, What do I do in relation to my domains?

How do I change the account holder for all or a single domain?

How do I change the name of the owner of a domain?

How do I transfer a domain from one holder to another?

How long time does it take for a change to take effect?

Can I change the domain name?

Do you publish my email address and contact information for my domains?

Do you have cPanel?

1. Sending and receiving email

How do I read email?

How do I manage email accounts?

How do I update to my new password in my e-mail client?

What is the difference between an email address and an email account?

What is Domainnameshop's email server (MX)?

How can I backup my email?

What is the maximum size of emails and attachments?

How do I make IDN (domain names containing national characters) work with email?

Can my email address contain æ, ø and å (IMAA)?

Set up an auto-reply message

What is an MX host?

What may I use smtp.domeneshop.no for?

How much e-mail may I send via smtp.domeneshop.no and webmail?

How much e-mail may I send from a webhotel?

May I send marketing, information, newsletters etc. via e-mail?

How do I set up my Domainnameshop-mail with Gmail?

How do I send email with Google G Suite / Google Workspace?

How do I update the SPF record to avoid delivery issues when sending email?

I cannot send emails to Gmail addresses, the messages are rejected. Why?

Which TLS versions are supported for email?

2. Common email problems

Problems receiving email

Why is my email account full, and how can I free up more space?

How do I order more storage space for my email account?

I sometimes experience that emails are lost. What is wrong?

It sometimes takes a long time before an email arrives. What is wrong?

I have forgotten my e-mail password. What do I do?

How do I change my email password?

Solutions to common problems with IMAP

My folders are not synchronizing. How come?

What is "full headers"?

How can I see the full headers in my email client?

What does 'Mail delivery failed: returning message to sender' mean?

Which TLS versions are supported for email?

3. Spam and virus

How does Domainnameshop filter incoming e-mail?

How does user-managed filtering of e-mail work?

Why do I receive virus infected emails? Don't you have a virus filter installed?

Why do I receive spam, virus or emails addressed to others?

How do I update the SPF record to avoid delivery issues when sending email?

How can I avoid spam, virus or emails addressed to others?

What is "full headers"?

How can I see the full headers in my email client?

Do you publish my email address and contact information for my domains?

How do I change my email password?

Set up an auto-reply message

How does user-managed filtering of e-mail work?

How do I create a signature in the webmail?

Manage email folders

1. How to publish web pages

How do I install Wordpress?

How do I install Joomla?

How do I get started

How to upload files with FileZilla?

How do I upload files to my website?

How to upload files with Cyberduck for Windows?

How to upload files with Cyberduck for Mac?

I have forgotten my FTP password. How can I retrieve it?

Do you have suggestions for a web-based website generator?

What are file permissions, and how do I change them?

How do I start a blog?

How do I speed up WordPress with WP Super Cache?

What software may I not use?

How to backup your Wordpress site using Akeeba backup

How do I restore my Wordpress site using backup from Akeeba?

How do I backup Wordpress with Duplicator?

How do I restore my Wordpress site using Duplicator?

How to upload files with CoreFTP for Windows?

What software do you recommend for making and publishing web pages?

How do I install Drupal 8?

How do I log in with phpMyAdmin?

Why do emails from my contact form get marked as spam?

How much e-mail may I send from a webhotel?

2. Common problems while publishing

I cannot log onto the FTP server. What can be wrong?

What does "Disk quota exceeded" mean?

3. My webpages do not work

My web pages are not displayed. What is wrong?

My domain is parked with Domainnameshop. Why?

I have uploaded my files, but only "Her kommer..." appears?

The page cannot be displayed, what does the server error message mean?

How do I see the webhotel's error_log?

My images or links do not appear or work. Why?

My web pages are displayed, but the speed is slow. What is wrong?

Google Webmaster Tool reports that my website has an availability rate that is under 100%. Why?

What does the webservers' self defense mechanism do?

How can I debug my Wordpress/Joomla website?

White page or 500 error in Wordpress

How to enable PHP debugging?

How can I see PHP errors/debug PHP code?

4. Advanced functions

Do you support ASP (Active Server Pages) or ASP.NET?

Do you support HTTPS (SSL/TLS) for web?

Common HTTPS questions

What software may I not use?

How do I put a visitor counter on my web page?

How can I password protect a directory?

How do I change the PHP configuration for my website?

How do I turn off directory listing?

How do I use a custom 404 page for my website?

How do I change the character set used by the webserver for serving pages?

Do you provide version control (CVS, Subversion, etc.)?

How do I use Server Side Include (SSI)?

How do I use CGI scripts?

Do you provide or support Django?

Do you provide or support Ruby on Rails?

Do you provide node.js?

How do I use external DNS for my web hosting?

5. PHP-programs

How do I use PHP?

Where can I find examples and learn more about web programming?

What program versions do you run?

How do I see the webhotel's error_log?

How can I see PHP errors/debug PHP code?

How do I see the PHP version and configuration?

How do I change the PHP configuration for my website?

Which resource limits do you have for PHP?

What should I do to prevent my pages from being hacked?

How do I set the right mode of files and directories?

How do I install Joomla?

How do I install Wordpress?

How do I test PHP on the shell server?

Performance - how do I improve it?

How do I speed up WordPress with WP Super Cache?

What software may I not use?

PHP 8, how does that work?

How do I log into Unix shell?

Can I run my own cron jobs?

What program versions do you run?

How do I change my Unix shell?

Do you provide version control (CVS, Subversion, etc.)?

Can I use the Unix shell to run IRC bots and other applications?

Can I have an IP address to set up my IRC host?

What software may I not use?

How can I password protect a directory?

How do I set the right mode of files and directories?

How do I protect my username and password from being snatched?

What should I do to prevent my pages from being hacked?

Do you support HTTPS (SSL/TLS) for web?

What software may I not use?

Securing a Joomla contact form

8. Miscellaneous

How can i administer virtual hosts?

How do I see the web statistics?

How do I make my web pages visible in search engines?

Can I get access to the web log for my website?

What do you backup, and how often?

What is the disk usage limit?

What software may I not use?

I have an index.html and an index.php file. Which is displayed?

Can two or more domains share web hosting?

How do I create sub domains?

How do I set a temporary or alternate address for my webhotel?

Performance - how do I improve it?

How do I install Joomla?

How do I install Wordpress?

Do you provide or support Django?

Do you provide or support Ruby on Rails?

Do you provide node.js?

How do I migrate or update Joomla?

How to sett up an account (CalDAV) in Calender on Mac

How to set up an account (CardDAV) in Contacts on MacOS.

7. DNS and www forwarding

What is a nameserver and why do I need it?

The nameservers entered are not accepted. Why?

How do I change nameservers for my domain?

What is the DNS?

What is a DNS pointer?

What is zone transfer (AXFR)?

How do I manage DNS pointers?

What is the difference between a DNS pointer and a WWW forwarding?

Do you support ANAME/ALIAS (CNAME flattening)?

Do you support IPv6?

Do you support DNSSEC?

Do you support CDS/CDNSKEY (RFC 8078)?

How do I create TXT records in DNS?

How do I add TLSA records in DNS?

How do I create SRV records (e.g. for Lync)?

Do you support dynamic IP addresses via dynamic DNS?

How do I update the SPF record to avoid delivery issues when sending email?

How do I enable/update DMARC for my domain?

How do I set up revers DNS (PTR records) for my IP addresses?

What is WWW forwarding?

How do I manage WWW forwarding?

Why does not my WWW forwarding work?

Can two or more domains share web hosting?

How do I make IDN (domain names containing national characters) work in web browsers?

How do I connect my domain name to Shopify?

8. Database (MySQL)

How do I activate MySQL?

How do I manage my MySQL database?

How do I use the "mysql" command from a login shell?

What is the disk space size of my database?

How many MySQL databases can I have?

How do I backup my MySQL database?

How do I run an SQL script?

Why am I interrupted when uploading large loads/many rows of data to MySQL?

Are there any MySQL resource usage limits?

How do I upload many rows of MySQL data?

Do you offer PostgreSQL or other alternatives to MySQL?

How do I import my MySQL database with MySQL Workbench?

How do I find out who owns a domain name?

Can I resell services from Domainnameshop?

Why should I choose Domainnameshop?

What are the terms and conditions for services at Domainnameshop?

Which cookies are stored when visiting your web pages, and why?

How do I use Domainnameshop's API?

Can you sponsor me?

What is my IP address?