User talk:CSL BPO Services
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below, but you should read the guide to appealing blocks first. JohnCD (talk) 11:13, 6 December 2012 (UTC)ABOUT US
[edit]CSL, a wholly owned subsidiary of Mauritius Telecom, is the pioneer in the call centre industry in Mauritius. Operating since 1999, CSL BPO Services offers a range of contact centre/call centre solutions as well as BPO services from its offices in Mauritius.
With more than 350 full time employees and 450 positions, CSL BPO Services operates 24 hrs/7 days. Our bilingual staff, speaking standard English and French, have a solid experience in the handling of your customer service relation as well as telemarketing. CSL BPO Services is one of the contact centres in Mauritius which is the best equipped in terms of call centre technology.
Our partners can rely on the long expertise that CSL BPO Services has acquired while handling the helpdesk of the fixed line, mobile and Internet services of the Mauritius Telecom Group.
Our call centre and BPO services also find customers in the banking and insurance sector, mass media, betting, property development, distribution among others.
CSL BPO Services is an ISO certified company since June 2005 and is in the process of obtaining the NF (Normalisation Française) certification — Preceding unsigned comment added by 202.123.3.76 (talk) 10:28, 10 December 2012 (UTC)
Our Services
[edit]1. Information Hub
152 Service (Business Directory enquiry)
The 152 service, Business Directory and Tourist Info, provides the caller with complete sector based information from CSL business database (telephone, fax, e-mail address, website, mobile, etc), weekly cinema programme, exchange rates, flight schedule information, etc.
This 24hr information service is provided in English and French.
2. Business Process Outsourcing (BPO)
• Customer Management
■ Helpdesk/Hotline/Reception Desk ■ Telesurvey ■ Telesales ■ Telemarketing ■ Appointment Taking ■ Leads Generation ■ Debtors calling
• Database management
■ Database capture/update/cleaning ■ Mailing
• Back office process
• Human Resource Outsourcing/Training
• Hotel Call Centre
Infrastructure
[edit]1. Physical Infrastructure
CSL is accommodated in a secure building in the premises of Orange Tower at Ebene, Mauritius and operates on a 24hrs basis on 7 days a week.
We have the following facilities:
■ Access control mechanisms ■ Training room ■ Adequate power back-up generators ■ Round the clock security
2. Telecom Infrastructure
The infrastructure backbone is built on high-speed, redundant, reliable voice and data networks that ride on best-in-class technologies.
■ State-of-the-art computerization with fully automated call desks ■ Uninterrupted and backup power supply ■ Fully redundant voice and data communications with security ■ Dedicated high speed internet connectivity ■ Scalable capacity ■ Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity
Tools
■ CISCO IP Telephony (IPT) with ACD capabilities ■ CISCO Unified Contact Center Enterprise ■ Contact Centre Management System for Inbound and Outbound ■ CTI (Computer Telephony Interface) ■ Voice / Screen Recording ■ Interactive Voice Response (IVR) ■ Supervision and Monitoring Tools
3. Disaster Recovery
Outsourcing your activities to CSL BPO Services is secured by the Disaster Recovery centre to ensure business continuity.
Contact Us
[edit]CSL 5th Floor, Orange Tower Ebene Mauritius Telephone: +230 203 9000 Fax: +230 211 8648 E-mail: csl@cslbpo.mu — Preceding unsigned comment added by 202.123.3.76 (talk) 10:44, 10 December 2012 (UTC)