A bot for forwarding Zammad ticket notifications into Matrix.

Zammad is a web-based, open source user support/ticketing solution.

• https://zammad.org/

• Notifies on new ticket creation in a given group

git clone https://github.com/Half-Shot/matrix-zammad.git

Copy the config/default.yaml to config/production.yaml and edit as appropriate.

yarn
yarn build
yarn start

Beyond configuring the bot in config/production.yaml, you need to also configure the rooms.

The bot uses Matrix room state for configuration. To setup a room (in Riot):

• Open the room that you wish to connect the bot to.
• Invite the bot.
• Add a new state event uk.half-shot.matrix-zammad.roominfo with the content:

{
    "type": "stream",
    "pollInterval": 10000 // ms to wait between fetches for tickets.
    "groupId": 2 // The group_id you wish to fetch the tickets of. See https://docs.zammad.org/en/latest/api-group.html#list to find your group.
}

• Start the bot (ensuring you've added the room's roomId to the rooms list in the config)
• New tickets should start to be reported in the room.

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