AU2011253691A1 - System and method for integrated player tracking and cash-access - Google Patents

Abstract

The present invention relates to a system and method for integrating player tracking and cash access in a casino or other gaming environment. One aspect of the invention allows for fund access and management wherein gaming machines, such as slot machines, receive playable credits directly from a patron's banking or credit card account. Another aspect of the present invention relates to integrating player tracking and cash access transactions by allowing the players to provide a player tracking card for each financial transaction conducted in the casino. In return, the casino issues gaming or bonus points to the players for allowing their transactions to be tracked. Yet another aspect of the present invention consolidates the players' financial account information into a single casino database. Players can subsequently credit or debit cash from the players' financial accounts using any associated customer identification cards or otherwise receive such credits in other forms that permit negotiations, including quasi-cash documents. owo Ccw. o 00 1cc CD) mrrin m to 0o 0

Description

1 AUSTRALIA Patents Act 1990 CASH SYSTEMS, INC COMPLETE SPECIFICATION STANDARD PATENT Invention Title: System and method for integrated player tracking and cash access The following statement is a full description of this invention including the best method of performing it known to us:- 5 SYSTEM AND METHOD FOR INTEGRATED PLAYER TRACKING AND CASH-ACCESS BACKGROUND OF THE INVENTION [0001] The present invention relates to a system and method for integrating player tracking and cash access transactions in a casino 10 environment. Specifically, the invention relates to a system and method, used in a variety of environments including casinos, to facilitate cash-access/credit access and player tracking. [0002] Casino gaming is a highly popular activity In today's society. Often times, enjoyment of the casino gaming experience is predicated upon a 15 player's ability to easily and effectively access a sufficient supply of money, which in turn allows the player to participate in gaming activities for a desired length of time. Casino patrons typically attempt to bring a sufficient amount of currency to the casino that can be used with various gaming machines or exchanged for negotiable chips or casino-issued cards, Not infrequently, 20 however, patrons forget to bring a sufficient amount of currency to the casino or patrons deplete the supply they brought before they are ready for the gaming experience to end. [0003] In these instances, the casino patrons will want to access additional currency, or otherwise extend their time playing the casino games, 25 by withdrawing the necessary currency from a financial institution at which the player maintains an account. For example, a player with a financial institution card, such as a credit card, debit card, or bank card, can utilize an automated teller machine (ATM) that is located on the casino's premises to withdraw currency. 30 [0004] Such financial institution transactions are commonplace in casinos. However, existing cash access and cash advance systems often require manual entry of customer identification information as part of the transaction. Existing systems may also require the players to remember multiple PIN's 1A 5 that are associated with each of their financial intuition accounts or require that the players retrieve cash at an ATM and then physically transport the cash to a gaming machine. Although these current processes allow access to currency, players continue to look for more convenience while at the casino. Therefore, a need exists for a system and method of facilitating expeditious 10 cash/credit access for players in a casino environment that minimizes the complications that currently exist for such transactions. [00051 In addition to the complications that hinder current cash/credit access systems and methods, these current systems and methods also fail to provide comprehensive tracking of the players' financial transactions in 15 casinos. While it is commonplace to attempt to track some of the patrons' actions in a casino that relate to gaming, these attempts typically fail to capture many financial transactions that occur on the casino's prernises and to provide a comprehensive picture of the cash flow in the casino. Often casinos will provide patrons with player tracking cards that the player inserts 20 at gaming machines, which allows the casino to monitor some of the patrons' gaming activities. As an Incentive to use the player tracking cards, casinos often award gaming points to the patrons to encourage use of the cards. However, many financial transactions that occur in a casino are not effectively monitored or tracked by the casino. 25 [0006] The quality and breadth of current player tracking can be increased by providing additional incentives to the players. Therefore, in addition to the need for facilitating expeditious cash/credit access transactions, there is a concurrent need for providing more comprehensive tracking of players' financial transactions in casinos. 30 2 5 SUMMARY OF THE INVENTION [0007] The present invention generally relates to a system and method for integrating player tracking and cash access in a casino or other gaming environment. Integrated Player Tracking/Cash Access System on Gaming Machine 10 [0008] One aspect of the present invention relates to a system and method for accessing and managing funds for cashless gaming. A gaming machine is provided, which includes any type of apparatus designed for player betting such as a slot machine, and is located in a casino environment. To initiate a transaction, a player provides a bank card to the gaming 15 machine. The phrase "bank card" encompasses any card issued to the player by a bank or another financial institution. For instance, the bank card may be an Automated Teller Machine (ATM) card, debit card, credit card, or POS card. The bank card typically bares a magnetic strip that includes machine readable information that can be read by a magnetic strip reader on the 20 gaming machine. The bank card may be associated with an independent financial account that is typically unrelated to the casino. [0009] After the player's bank card is introduced to the gaming machine, the machine electronically reads the card and retrieves the machine readable information. The gaming machine processes the information to translate it 25 into a machine usable format, such as binary or hexadecimal code. After successfully processing the bank card, the gaming machine prompts the player to select a transaction type, such as a credit or debit transaction. Upon receiving a selection from the player to perform a credit transaction, which requests that credit be added to the gaming machine, the machine prompts 30 the player to enter a desired credit value that the player wishes to add to the machine. If necessary, the machine will also prompt the player to enter a Personal Identification Number (PIN) that is associated with the independent financial account. 3 5 [0010] Once the gaming machine has collected the transaction type and desired credit value from the player, along with any other necessary information, the machine electronically issues a request to the independent financial account to transfer the desired credit value from the financial account to the gaming machine. The credit request includes the desired credit value 10 and at least a portion of the data derived from the machine readable information, and the request is transmitted to an authorization center that is associated with the financial account. The authorization center determines whether to approve the request and acts as an intermediary between the gaming machine and the financial account. Upon approval of the request, the 15 desired credit value is electronically transferred from the financial account to the gaming machine, and the player is then able to use the transferred credit on the gaming machine. This system and method allow a player to directly access funds for playing on a gaming machine without first visiting an ATM or other intermediate step for acquiring cash or credit. 20 [0011] When the gaming machine prompts the player to select a transaction type, the player may also select a debit transaction on the gaming machine. A debit transaction requests that the credit remaining on the gaming machine after the player has finished using the machine, or any credit won by the player on the gaming machine, be transferred to the independent 25 financial account. The request effectively attempts to debit the gaming machine and credit the independent financial account. Upon receiving a selection from the player to perform a debit transaction, the gaming machine electronically issues a request to debit the player's gaming balance and transfer it to the independent financial account. The debit request, which is 30 transferred to the authorization center, includes the dollar value to transfer and at least a portion of the machine readable information on the bank card. The authorization center determines whether to approve the request, and, upon approval, the winnings from the gaming machine are electronically transferred to the independent financial account. 4 5 Integrated Player Tracking/Cash Access System on ATM, CCCA, and Check Cashing Terminals [00121 Another aspect of the present invention relates to a system and method for integrating player tracking and cash access transactions in a gaming environment. To initiate a cash access transaction, a player 10 introduces a bank card into a banking machine in a casino environment. The banking machine may take a variety of forms, such as an ATM, Credit Card Cash Advance kiosk (CCCA), Check Cashing Terminal, and a gaming device equipped with cashless gaming software. As previously noted, the term "bank card" includes any of the various card types issued by banks or other financial 15 institutions, and the bank card typically bares a magnetic strip that includes machine readable information. The banking machine includes a magnetic strip reader that can read and process the machine readable information on the card. The bank card is also associated with an independent financial account that is typically unrelated to the casino. 20 [0013] After the player's bank card is introduced to the banking machine, the machine electronically reads the card and retrieves the machine readable information. The banking machine processes the information to translate it into a machine usable format, such as binary or hexadecimal code. After successfully processing the bank card, the banking machine prompts the 25 player to enter a transaction type. If the player wishes to withdraw cash from the independent financial account, the player may select a cash withdrawal transaction on the banking machine and indicate a desired cash value. [0014] The system maintains a database of bankcard numbers and associates each of those numbers to a player's name and, optionally, a player 30 tracking number. In order to track the transaction and associate it with the specific player performing the cash request, the banking machine prompts the player to provide his or her player tracking card (PTC) into the machine. The PTC is typically a casino-issued card that includes a unique identifier and is associated with the player in a player transaction database. The database 5 5 may include a variety of data Including a player profile, player transaction Information, and other data relating to the player's activities in the casino. The player swipes or feeds the PTC into the banking machine, and the machine electronically processes the PTC. For instance, if the unique identifier on the PTC is encoded in a barcode, the banking machine will 10 include a barcode reader capable of reading the barcode and decoding the encoded unique identifier. Alternatively, if the unique identifier on the PTC is encoded in a magnetic strip, the banking machine includes a magnetic strip reader for reading the strip and decoding the unique identifier. [0015] After acquiring the appropriate data from the bank card, the PTC, 15 and the player, the banking machine electronically issues a request to the independent financial account to withdraw the desired cash value. The withdrawal request includes the desired value and at least a portion of the machine readable information on the bank card, and the request is transmitted to an authorization center. The authorization center is associated 20 with the financial account and determines whether to approve the request. Upon approval of the request, the desired cash value is electronically transferred from the financial account to the banking machine and dispensed to the player in cash or gaming credit form. [0016] The transaction is tracked so that the player's identity and the cash 25 withdrawal amount are associated and stored in the transaction database. The transaction information can subsequently be used by the casino. The transaction information can provide the casino with valuable consumer behavior data, such as amounts and frequency of cash withdrawals by casino patrons. The casino, in tum, may issue gaming points to the player. The 30 gaming points reward the player for offering the transaction information to the casino and for allowing that information to be tracked. Typically, gaming points can be redeemed for a variety of goods and services, such as free or discounted meals at the casino, hotel accommodations, and gift shop items. The number of points awarded to the player may be based on a variety of 6 5 factors such as the number of cash withdrawal transactions performed by the player or the amount of cash withdrawn by the player. The overall system of integrating cash access and player tracking transactions thereby benefits both the players and the casino. [0017] In an alternative embodiment, the system may operate without a 10 multi-function banking machine that is capable of performing both cash access and player tracking functions as described above. Rather than provide the bank card and the PTC to a banking machine, these same cards may instead be presented to a casino representative. For instance, the casino may provide a central "cage" station at which a teller is available for 15 processing the bank card and the PTC. If necessary, the teller will have card readers capable of processing magnetic strips, barcodes, or other forms of encoded information that resides on the bank card and the PTC. The teller will also have access to the transaction database and the authorization center, thereby allowing the teller to facilitate cash access and player tracking 20 transactions. Aside from the added element of interacting with a casino representative, this alternative method operates similarly to the system described above. Multi-Function Player Tracking Card [0018] Yet another aspect of the present invention also relates to a system 25. and method for integrating player tracking and enhanced cash access services in a gaming environment. First, an account is opened for a player at the casino. The system requires an initial setup by the player, where the player provides information to the casino. This is accomplished by having the player complete a form that includes personal data and information relating to 30 at least one of the player's independent financial accounts. For instance, the player may provide the account information for one of the player's banking accounts or credit card accounts. The account information may include the player's name and other identifying information, an account and routing number, and a Personal Identification Number (PIN) if necessary to access 7 5 the financial account. The player may also be required to provide other personal information such as the player's address, telephone number, and social security number. The information provided by the player is either entered electronically into a computer or entered onto a paper form and later entered into a computer by a casino representative. The player may also be 10 required to prove his or her identity by providing a state-issued identification card, such as a driver's license. [0019] Once the player has provided the appropriate personal information and account information, that information is stored in a player tracking database. The player is then issued a PTC that contains a unique identifier. 15 The unique identifier is also stored in the player tracking database and associated with the player's personal information and financial account information. [0020] With the player's casino account successfully opened, the player is able to use the PTC to access cash or credit for gaming purposes in the 20 casino. For example, a cash access machine of the present invention, such as a multi-function ATM, may be adapted to electronically process the PTC. The cash access machine reads and electronically processes the PTC to retrieve the unique identifier. If the unique identifier on the card is encoded In a barcode, the cash access machine will include a barcode reader capable of 25 reading and decoding the unique identifier. The machine then prompts the player to select a transaction type, and, in response, the player elects to perform a cash withdrawal. [0021] The cash access machine communicates with the player tracking database to determine which financial account is associated with the unique 30 identifier on the player's PTC. If more than one financial account is associated with the unique identifier, the machine may prompt the player to select one of the accounts for the withdrawal. Next, the cash access machine electronically issues a withdrawal request to the selected financial account to withdraw the desired cash value. The request includes the desired cash 8 5 value and the necessary account information and PIN associated with the financial account, which the player provided at the time he or she opened the casino account. [0022] The withdrawal request is transmitted to an authorization center that is associated with the financial account, and the authorization center 10 determines whether to approve the request. Upon'approval of the request, the desired cash value is electronically transferred from the financial account to the cash access machine. If the machine is an ATM, the cash value is typically dispensed to the player in cash form, which the player can then use in the casino. If the machine is a slot machine, or other gaming machine, the 15 cash value may be directly credited to the machine and used for gaming purposes. [0023] Importantly, because the financial account information is initially provided by the player and stored in the player tracking database, the subsequent withdrawal request can be issued to the independent financial 20 account without requiring a bank card, such as an ATM card or credit card, from the player. The player tracking database links the unique identifier on the casino-issued PTC with all the necessary financial account information necessary to withdraw cash. [0024] The withdrawal transaction is also tracked by the casino such that 25 the unique identifier on the player's card and the cash withdrawal amount are associated with each other and stored in the transaction database. The casino may then issue gaming points to the player based on the number of withdrawal transactions or the amount withdrawn. If the player is identified by the system, the player tracking database may also store the awarded gaming 30 points and associate them with the player's unique identifier. The gaming points reward the player for offering cash withdrawal information to the casino and for electing to use the system of the present invention to obtain cash or credit in the casino. The system thereby benefits both the player and the casino by integrating cash access and player tracking. 9 5 [0025] Other embodiments are also disclosed including the use of an ATM or similarly equipped gaming machine for authorizing the transfer of money to the machine or ATM in order to be converted into a casino ticket. In this context, a casino ticket can be any number of identification cards or systems including a paper ticket with a bar code, a magnetic stripe card, a smart card, 10 RFID or other portable digital memory that is encoded with personal and financial information. This casino ticket can then be used on another gaming machine as credit in connection with casino gaming or redeemed for cash. In the preferred embodiment, in order to redeem the casino ticket for cash, the customer can either present the casino ticket for validation by a cashier at a 15 cashier cage or insert the casino ticket into a ticket redemption kiosk (including kiosks integrated with one or more casino game machines or other multi-purpose entertainment devices). The casino ticket could also be created in a way that permits (or limits) negotiation within different geographical areas (such as a group of mutually linked casinos, restaurants and service 20 providers), to acquire different products or services (such as 50% or more must be used to purchase goods), to trigger different bonuses or awards (free games, discounts, casino points), or any number of features that either limit negotiation or enhance the functionality and features available to the player. These and other embodiments will be further described with reference to the 25 figures below. BRIEF DESCRIPTION OF THE DRAWINGS [0026] Figure 1 is a block diagram of an integrated player tracking and cash access system in accordance with an embodiment of the present invention; 30 [0027] Figure 2 is a flow diagram of a method for initiating a player tracking/cash access transaction on a gaming machine in accordance with the present invention; 10 5 [0028] Figure 3 is a flow diagram of a method for completing a player tracking/cash access transaction where the gaming machine is credited in accordance with the present invention; [0029] Figure 4 is a flow diagram of a method for completing a player tracking/cash access transaction where a credit card account is credited in 10 accordance with the present invention; [0030] Figure 5 is a flow diagram of a method for completing a player tracking/cash access transaction where a checking or savings account is credited in accordance with the present invention; [0031] Figure 6 is a flow diagram of a method for integrating player 15 tracking and cash access transactions in accordance with the present invention; [00321 Figure 7 is a flow diagram of a another method for integrating player tracking and cash access transactions in accordance with the present invention; and 20 [0033] Figure 8 provides a flow diagram illustrating one system and method that can be used for converting a ATM/POS debit/credit transaction into a negotiable casino ticket linked to a player tracking card in accordance with the present invention. DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS 25 [0034] One embodiment of an integrated player tracking and cash-access system 100 is shown in Figure 1. In a preferred embodiment, the system 100, which contains the elements described herein, is operated in a casino environment. The system 100 includes players 110 who interact with a plurality of gaming machines 120 and banking machines 130. The players 30 interact with the machines through any methods known in the art such as buttons and touch-sensitive screens. A player 110 is issued a bank card 135 11 5 and a player tracking card (PTC) 140 as described in more detail herein. The gaming machine 120 and the banking machine 130 are configured to read the information contained on the bank card 135 and a PTC 140 as provided for in more detail below. [0035] The PTC 140 is typically a casino-issued card, which is used to 10 track the player's actions in the casino. The casino may award gaming points for certain player actions and associates the gaming points with the PTC. The bank card 135 may be any type of card that is issued to the player 110 by a bank or other independent financial institution, and the bank card is associated with an independent financial account at the financial institution. 15 For instance, the bank card 135 may be an Automated Teller Machine (ATM) card, debit card, credit card, or POS card. The bank card 135 includes machine readable information, which, in a preferred embodiment, is encoded in a magnetic strip (not shown) on the card that can be read by a card reader (not shown) on the gaming machine 120. 20 [0036] As described in more detail below, a player 110 can bring his or her bank card 135 or PTC 140 to either the gaming machine 120 or the banking machine 130. The gaming machine 120 is configured to perform traditional gaming functions, such as providing an interactive slot machine game, and is also configured to allow the player 110 to perform cashless gaming and 25 player tracking transactions. The banking machine 130 is configured to perform traditional transactions such as cash withdrawal, credit/debit transactions, and electronic fund transfers, which are well known in the art. The banking machine 130 of the present invention is also configured to perform cashless gaming and player tracking transactions as described 30 herein. [0037] To perform these functions, both the gaming machine 120 and the banking machine 130 communicate with an authorization server 150 to transmit information relating to the bank card 135 and a PTC 140 as well as other information relating to cash-access and player tracking transactions. 12 5 While the authorization sever 150 is typically located at or near the casino environment, it may also be physically located outside of the casino so long as it is configured to communicate with the gaming machine 120 and the banking machine 130. The casino, or a casino vendor, will typically maintain the authorization server 150 to ensure that it functions properly. The 10 authorization server 150 stores a subset of the information it receives on a transaction database 160, a cashless gaming database 170, and a player's club database 180. The authorization server 150 also retrieves information from these databases, including Information that is stbred on the databases by the authorization server 150 as well as other information that resides on 15 the databases. [0038] The transaction database 160 stores information relating to the player's transactions including the types of transactions performed by the player 110 and the dollar amounts of those transactions. The transaction database 160 associates the transaction information with an identifier that 20 uniquely identifies the player 110. In addition, the transaction database 160 may also store information regarding the player's credit history. When a commission is collected for utilizing the integrated player tracking and cash access system 100, the appropriate commission information for each player 110 is also stored on the transaction database 160 as are commission fee 25 overrides for certain players such as VIP's. The cashless gaming database 170 stores financial account information provided by the player 110, and the cashless gaming database 170 associates the account information with the player's unique Identifier. The gaming points awarded to the player 110 are associated with the PTC 140 and stored on the player's club database 180. 30 The player's club database 180 maintains each players' total awarded gaming points and increments and decrements the total points according to the players' accumulation and usage of points. [00391 The authorization server 150 many also communicate with various authorization centers 190 to request authorization for the various transactions 13 5 described herein. The authorization centers 190 are typically associated with financial accounts owned by the player and are configured to either credit or debit those financial accounts. Integrated Player Tracking/Cash Access System on Gaming Machine [0040] In operation, and with reference to Figures 1 and 2, one aspect of 10 the present invention relates to a system and method for accessing and managing funds for cashless gaming. At step 200, the player 110 selects either a standard gaming transaction or a cashless gaming transaction, and the banking machine receives the selection. At step 210, if the player 110 selects a standard gaming transaction, the gaming machine 120 operates as 15 a traditional betting apparatus, such as a slot machine, and the player 110 uses cash or another known method to acquire credits on the gaming machine 110. [0041] At step 220, if the player 110 wishes to perform a cashless transaction, which will credit the gaming machine 120, the player 110 20 provides the bank card 135 to the gaming machine 120. The player 110 swipes the bank card 135 through a card reader (not shown) of the gaming machine 120 or otherwise Introduces the bank card 135 to the gaming machine 120 through a method known in the art. [0042] After the player's bank card 135 is introduced to the gaming 25 machine 120, the card reader electronically reads and decodes the machine readable information on the bank card 135. The gaming machine 120 processes the information to translate it into a machine usable format, such as binary or hexadecimal code. After successfully processing the bank card 135, the gaming machine 120 prompts the player to select a transaction type, 30 such as crediting the gaming machine 120 or crediting a financial account that is associated with the bank card 135. At step 230, the player 110 selects a cashless transaction type. In one embodiment of the present invention, the 14 5 transaction types include "Credit Gaming Machine," "Credit to Credit Card," and "Deposit to Checking/Savings." [0043] With reference to Figures 1 and 3, if the player 110 selects the transaction type "Credit to Gaming Machine," step 300, the gaming machine 120 proceeds with a gaming machine credit transaction, which requests that a 10 specified credit be added to the gaming machine 120 from the player's independent financial account. At step 310, the gaming machine 120 prompts the player 110 to enter a desired credit value that the player 110 wishes to add to the gaming machine 120. If necessary, the gaming machine 120 will also prompt the player 110 to enter a PIN, which is used to verify permission 15 to access to the independent financial account, and any other information that is required to transfer funds from the independent financial account. [0044] At step 320, the gaming machine 120 electronically issues a debit request, such as a Point of Sale (POS) debit request, to the authorization server 150, which attempts to debit the independent financial account and 20 credit the gaming machine 120. The request includes the desired credit value and at least a portion of the data derived from the machine readable information. [0045] Although the request attempts to transfer the desired credit value to the gaming machine 120, the total amount requested from the independent 25 financial account may actually exceed the desired credit value when a commission is charged for performing the transaction. The authorization server 150 determines the total amount to request from the independent financial account; the total amount is typically the desired credit value plus a commission or transaction fee. The appropriate commission may be 30 determined based on the specific player 110 requesting the funds and a player profile that is associated with the player. The player profile (not shown), which indicates the player's preference level, may be stored on the transaction database 160 or player's club database 180. For instance, a new player may have a standard commission taken out of his or her winnings, 15 5 whereas a VIP player may have the commission waived altogether based on the VIP's player profile. [00461 At step 330, once the total request amount has been established, the authorization sever 150 transmits the debit request to the authorization center 190, which is associated with the independent financial account. At 10 step 340, the authorization center 190 determines whether to approve the request. At step 350, if the request is not approved by the authorization center 190, a decline message Is transmitted from the authorization center 190 to the authorization server 150. The authorization server then 150 instructs the gaming machine 120 to display a message to the player 110 15 indicating that the gaming machine 120 was not credited and that the player 110 may see a casino cashier (not shown) if the player believes an error has occurred. [0047] At step 360, if the request is approved by the authorization center 190, the desired credit value is electronically transferred from the financial 20 account to the gaming machine 120 via the authorization server 150. If a commission is required for the transaction, the additional amount of the commission is also transferred from the independent financial account. The desired credit value is credited to the gaming machine 120, and the player 110 is able to use the transferred credit to place bets on the gaming machine 25 120 and perform standard gaming transactions as described in step 210. [0048] At step 370, the authorization sever 150 tracks the successful request, and data relating to the transaction is stored in the transaction database 160. The data stored in the transaction database 160 may include the dollar value credited to the machine and the commission paid for the 30 transaction. If the authorization server 150 has identified the player 110 performing the transaction, the player's identity may also be stored in the transaction database 160 and associated with the other transaction data. The authorization server 150 may identify the player 110 by requesting that the player enter identifying information into the gaming machine 120. The 16 5 identifying information may be provided by having the player 110 swipe the PTC 140, which uniquely identifies the player 110, through the card reader on the gaming machine 120. If the player is awarded gaming points for performing a successful cashless gaming transaction, the points may be accumulated, stored, and associated with the player 110 on the player's club 10 database 180. (0049] With reference to Figures 1 and 4, if the player 110 selects the transaction type "Credit to Credit Card," step 400, the gaming machine 120 proceeds with a credit to credit card transaction, which requests that credit be added to the independent financial account. This type of transaction is 15 particularly appropriate when the player 110 has completed playing on the gaming machine 120 and wishes to "cash out" his or her winnings or the remaining credit on the gaming machine. The player 110 may cash out either all of the credits or a portion of the credits. In this aspect of the present invention, the independent financial account is typically a credit card account, 20 and the bank card 135 is typically a credit card that is associated with the credit card account. [00501 At step 410, the gaming machine 120 prompts the player 110 to enter a desired credit value that the player 110 wishes to add to the independent financial account that is associated with the bank card 135. If 25 necessary, the gaming machine 120 will also prompt the player 110 to enter a PIN, which is used to verify permission to access to the independent financial account, and any other information that is required to transfer funds to the independent financial account. [0051] At step 420, the gaming machine 120 electronically issues a credit 30 request to the authorization server 150. The request includes the desired credit value and at least a portion of the data derived from the machine readable information on the bank card 135. Although the request attempts to transfer the desired credit value to the independent financial account, the total amount transferred to the independent financial account may actually be less 17 5 than the desired credit value if a commission is charged for performing the transaction. The authorization server 150 determines the total amount to request to transfer to the independent financial account. The total amount is typically the desired credit value less a commission or transaction fee. [0052] At step 430, once the total request amount has been established, 10 the authorization sever 150 transmits the credit request to the authorization center 190, which is associated with the independent financial account. At step 440, the authorization center 190 determines whether to approve the request, and if the request is approved, the independent financial account is credited with the total request amount. At step 450, if the request is not 15 approved by the authorization center 190, a decline message is transmitted from the authorization center 190 to the authorization server 150. The authorization server then 150 instructs the gaming machine 120 to display a message to the player 110 indicating that the independent financial account was not credited. 20 [0053] At step 460, if the request is approved and the total request amount is credited to the independent financial account, the authorization server 150 receives notification from the authorization center 190 of the successful request, and the authorization server 150 updates the transaction database 160 to reflect the completed transaction. Data relating to the transaction, 25 such as the dollar value credited to the financial account and the commission paid for the transaction, is stored on the transaction database 160. If the authorization server 150 has identified the player 110 performing the transaction, the player's identity may also be stored in the transaction database 160 and associated with the other transaction data. If the player is 30 awarded gaming points for performing a successful cashless gaming transaction, the points may be accumulated, stored, and associated with the player 110 on the player's club database 180. At step 470, the authorization server 150 transmits a receipt message to the gaming machine 120, and at step 480, the gaming machine 120 issues a receipt to the player 110. 18 5 [0054] With reference to Figures 1 and 5, if the player 110 selects the transaction type "Deposit to Checking/Savings," step 500, the gaming machine 120 proceeds with a deposit to checking or savings account transaction. This transaction requests that a deposit be made to the independent financial account. In this aspect of the present invention, the 10 independent financial account is typically a checking or savings account, and the bank card 135 is typically an ATM card that is associated with the checking or savings account. This type of transaction is also appropriate when the player 110 has completed playing on the gaming machine 120 and wishes to cash out. 15 [0055] At step 510, the gaming machine 120 prompts the player 110 to enter a desired credit value that the player 110 wishes to add to the independent financial account that is associated with the bank card 135. If necessary, the gaming machine 120 will also prompt the player 110 to enter a PIN, which is used to verify permission to access to the independent financial 20 account, and any other information that is required to transfer funds to the independent financial account. [0056] At step 520, the gaming machine 120 electronically transmits a deposit request to the authorization server 150. The request includes the desired deposit value and at least a portion of the data derived from the 25 machine readable information on the bank card 135. The authorization server 150 determines the total amount to request to transfer to the independent financial account. The total amount is typically the desired deposit value less a commission or transaction fee. [0057] At step 530, once the total request amount has been established, 30 the authorization sever 150 issues a deposit request, such as an Automated Clearing House (ACH) request, to the authorization center 190, which is associated with the independent financial account. At step 540, the authorization center 190 determines whether to approve the request, and if the request is approved, the total request amount is deposited in the 19 5 independent financial account. At step 550, if the request is not approved by the authorization center 190, a decline message is transmitted from the authorization center 190 to the authorization server 150. The authorization server then 150 instructs the gaming machine 120 to display a message to the player 110 indicating that the deposit was not made to the independent 10 financial account. [0058] At step 560, if the request is approved and the total request amount is deposited in the independent financial account, the authorization server 150 receives notification from the authorization center 190 of the successful request, and the authorization server 150 updates the transaction database 15 160 to reflect the deposit. Data relating to the transaction, such as the dollar value deposited to the financial account and the commission paid for the transaction, is stored in the transaction database 160. If the authorization server 150 has identified the player 110 performing the transaction, the player's identity may also be stored in the transaction database 160 and 20 associated with the other transaction data. If the player is awarded gaming points for performing a successful cashless gaming transaction, the points may be accumulated, stored, and associated with the player 110 on the player's club database 180. At step 570, the authorization server 150 transmits a receipt message to the gaming machine 120, and at step 580, the 25 gaming machine 120 issues a receipt to the player 110. Integrated Player Tracking/Cash Access System on ATM, CCCA, and Check Cashing Terminals [0059] In another aspect of the present invention, the system 100 provides for integrating player tracking and cash access transactions. As previously 30 described, when the player 110 requests a credit transfer to the gaming machine 120 using the bank card 135, the machine may prompt the player 110 to provide the PTC 140 to identify the player to the gaming machine. Further, when the player attempts to obtain cash from the banking machine 20 5 130 using the bank card 140, the banking machine 130 may also prompt the player to provide the PTC 140 as described herein. [0060] With reference to Figures 1 and 6, to initiate a cash access transaction, the player 110 introduces the bank card 135, which is associated with the player's independent financial account, into the banking machine 10 130, at step 600. In a preferred embodiment, the machine readable information on the bank card 135 is encoded in a magnetic strip, and the player 110 swipes the bank card 135 through the card reader (not shown) of the banking machine 130. The card reader is configured to read the encoded magnetic strip. After the player's bank card 135 is introduced to the banking 15 machine 130, the card reader electronically reads and decodes the machine readable Information on the banking card. The banking machine 130 processes the information to translate it into a usable format. [0061] In addition to providing the bank card 135 to the banking machine 130, the player 110 also enters into the banking machine 130 a desired cash 20 value that the player wishes to obtain from the banking machine 130. If necessary, the player 110 will also enter a PIN, which is used to verify permission to access to the independent financial account, and any other information that is required to access funds from the independent financial account. 25 [0062] At step 605, the banking machine 130 prompts the player to provide the PTC 140, and at step 610, the player 110 decides whether to provide the PTC 140. If the player 110 does not decide to provide the PTC 140, the banking machine 130 proceeds with the cash access transaction. At step 615, the banking machine 130 electronically issues a request to the 30 authorization server 150, which attempts to obtain cash from the independent financial account. The request includes the desired cash value and at least a portion of the data derived from the machine readable information on the bank card 135. Although the request attempts to transfer the desired cash value to the player 110, the total amount requested from the independent financial 21 5 account may actually exceed the desired cash value to allow for commissions and bank charges that may be assessed for performing the transaction. [0063] The authorization server 150 determines the total amount to request from the independent financial account, which is typically the desired cash value plus the commission or transaction fee. As previously described, 10 the commission or transaction fee may be determined based on the player profile of the player 110. Once the total request amount has been established, the authorization sever 150 transmits the cash request to the authorization center 190, which is associated with the independent financial account. 15 [0064] At step 620, the authorization center 190 determines whether to approve the request. At step 625, if the request is not approved by the authorization center 190, a decline message is transmitted from the authorization center 190 to the authorization server 150. The authorization server then 150 instructs the banking machine 130 to display a message to 20 the player 110 indicating that the request failed. At step 630, if the request is approved by the authorization center 190, an authorization message is transmitted from the authorization center 190 to the banking machine 130. The desired cash value is dispensed by the banking machine 130 to the player 110. If a commission is required for the transaction, the additional 25 amount of the commission is also transferred from the independent financial account to the party receiving the commission. [0065] Returning to step 610, where the player 110 decides whether to provide the PTC 140, if the player 110 chooses to provide his or her PTC 140 to the banking machine 130, the system 100 will be able to track the cash 30 access transaction performed by the player 110. At step 635, if the player provides the PTC 140 to the banking machine 130, the banking machine reads the PTC. The PTC 140 includes machine readable information, which is stored on the PTC by a storage means such as a magnetic strip, barcode, integrated circuit, digital image, optical memory, or finger imaging. 22 5 [0066] The banking machine 130 is configured to read the machine readable information on the PTC 140, and at step 640 the banking machine 130 attempts capture the machine readable information. If the machine readable information is encoded, the banking machine 130 attempts to decode the information into a usable format. The banking machine 130 10 determines whether the machine readable Information on the PTC 140 is readable and correctly formatted, and, if not, the banking machine 130 displays a message to the player 110 indicating the error. [0067] If the machine readable information is readable and correctly formatted, the banking machine 130 attempts to identify the player 110 and 15 determine whether the PTC can be validated against the transaction database 160 or the player's club database 180 by transmitting the decoded information from the banking machine 130 to the authorization server 150. The authorization server 150 then communicates with the transaction database 160 or the player's club database 180 to verify that the PTC is valid and to 20 identify the player 110. If the PTC cannot be validated against one of the databases, the banking machine 130 displays a message to the player 110 indicating the error. If the PTC is successfully validated, the banking machine 130 continues processing the request. [0068] Once the banking machine 130 collects the necessary transaction 25 information, the machine electronically issues a request to the authorization server 150, which attempts to obtain cash from the independent financial account. The request includes the desired cash value and at least a portion of the data derived from the machine readable information on the bank card 135. As described herein, the total amount requested from the independent 30 financial account may actually exceed the desired cash value to account for commissions and bank charges that may be assessed for performing the transaction. The authorization server 150 determines the total amount to request from the independent financial account. Once the total request amount has been established, the authorization sever 150 transmits the cash 23 5 request to the authorization center 190, which is associated with the independent financial account. [00691 At step 645, the authorization center 190 determines whether to approve the request. At step 650, if the request is not approved by the authorization center 190, a decline message is transmitted from the 10 authorization center 190 to the authorization server 150. The authorization server 150 then instructs the banking machine 130 to display a message to the player 110 indicating that the request failed. Although the transaction was not successful insofar as the player 110 did not receive the requested cash, the transaction information is tracked and recorded nonetheless. At step 655, 15 upon receiving the decline message, the authorization server 150 stores the relevant transaction information on the transaction database 160. [0070] Returning to step 645, where the authorization center 190 determines whether to approve the request, if the request is approved by the authorization center 190, an authorization message is transmitted from the 20 authorization center 190 to the banking machine 130 via the authorization server 150 at step 660. The desired cash value is dispensed by the banking machine 130 to the player 110. If a commission is required for the transaction, the additional amount of the commission is also transferred from the independent financial account to the party receiving the commission. At 25 step 665, upon receiving the authorization message, the authorization server 150 stores the relevant transaction information on the transaction database 160. Multi-Function Player Tracking Card [0071] In yet another aspect of the present invention, the system 100 30 provides for an alternate method of performing integrated player tracking and cash access transactions. In this aspect of the present invention, a method is provided that facilitates player tracking and cash access transactions with a single card, rather than with the combination of the bank card 135 and the 24 5 player tracking card 140. This aspect of the invention requires the player to initially provide financial account information to the casino, and that information is stored in the cashless gaming database 170. A subsequent withdrawal request can then be issued to the independent financial account without requiring a bank card, such as an ATM card or credit card, as 10 described herein. [0072] With reference to Figures 1 and 7, at step 700 the player 110 opens an account with the casino or with a vendor that manages accounts on the casino's behalf. To open the account, the player 110 provides specific information to the casino. This can be accomplished by the player 110 15 completing a form that includes personal data and information relating to the player's independent financial account. As previously described, the independent financial account may be any type of financial account, such as a banking account or credit card account. The player 110 may already have a card associated with the financial account, such as an ATM card, a 20 credit/debit card. Alternatively, where the financial account is a checking account, the player might have existing checks that include a routing number and an account number, which the player can provide to the casino. {0073] The account information provided by the player 110 may include data such as the player's name and other identifying information, an account 25 and routing number, and a PIN. The player 110 may also be required to provide other personal information such as the player's address, telephone number, and social security number. The player 110 may have already provided some of this information to the casino, for instance, if the player 110 previously applied for a player tracking card 140. If the casino already has 30 the player's personal information, it may not be necessary to re-acquire the information. The player 110 may also be required to prove his or her identity at the time the account is opened by providing a state-issued identification card, such as a driver's license. 25 5 [0074] At step 705, the information provided by the player is either entered electronically into a computer or written on a paper form and later entered into a computer by a casino representative. Once the casino has acquired the necessary information from the player 110, the financial account information and the player's personal information are stored and associated in the 10 cashless gaming database 170. The player 110 Is issued a unique identifier, typically a number or alpha-numeric string, that is also stored on the cashless gaming database 170 and associated with the player's financial account information. [0075] At step 710, once the casino has acquired the necessary personal 15 information and financial account information from the player 110, the casino issues the player 110 a PTC 140 that bears the unique identifier that was assigned to the player 110 and stored in the cashless gaming database 170. The unique identifier borne by the PTC 140 is readable by both the gaming machine 120 and the banking machine 130. As described herein, the gaming 20 machine 120 and the banking machine 130 can read the unique identifier on the PTC 140, communicate with the cashless gaming database 170, and match the unique identifier with the player's financial account information and personal information stored on the cashless gaming database 170. [0076] The player 110 may now use the PTC 140 to access cash or credit 25 from the gaming and banking machines, or to perform any other function that could otherwise be performed by an ATM card or a credit/debit card that is associated with the independent financial account. For instance, if the player 110 introduces the PTC 140 to the gaming machine 120, the player may request that a credit be added to the gaming machine directly from the 30 independent financial account. Alternatively, if the player 110 introduces the PTC 140 to the banking machine 130, the player may issue a cash request from the financial account without providing a bank card. [0077] The following example describes the process of accessing cash from the banking machine 130 with the PTC 140, but a similar process may 26 5 be performed to access credit on the gaming machine 120 with the PTC 140. At step 715, the player 110 initiates a cash access transaction by introducing the PTC 140 into the banking machine 130. As previously described, the machine readable information on the PTC 140 is encoded, and the player 110 swipes the PTC 140 through the card reader of the banking machine 130, 10 which handles the encoded Information. After the player's PTC 140 is introduced to the banking machine 130, the card reader retrieves the unique identifier on the PTC by electronically reading and decoding the machine readable information. [0078] In addition to providing the PTC 140 to the banking machine 130, 15 the player 110 also enters into the banking machine 130 a desired cash value that the player 110 wishes to obtain. If necessary, the player 110 also enters a PIN, which is used to verify permission to access to the independent financial account, and any other information that is required to access funds from the independent financial account. 20 [0079] At step 720, the unique identifier on the PTC 140 is matched to the same unique identifier that is stored on the cashless gaming database 170. To accomplish this step, the banking machine 130 transmits the unique Identifier read from the PTC 140 to the authorization server 150. The authorization server 150, in turn, communicates with the cashless gaming 25 database 170 in an attempt to match the unique identifier with the identifiers stored on the cashless gaming database 170. The authorization server 150 transmits the unique Identifier read from the PTC 140 to the cashless gaming database 170 and issues a query to determine whether the same unique identifier is stored on the cashless gaming database 170. Once the cashless 30 gaming database 170 locates the unique identifier issued in the query, at step 725, the cashless gaming database 170 retrieves the financial account information associated with the unique identifier and transmits the appropriate financial account information to the authorization server 150. The specific financial account information retrieved is dependent upon the cash access 27 5 transaction requested by the player 110 in step 715 and the type of financial account from which the cash is being requested. For instance, certain requests may require an account routing number or a PIN, whereas this information may not be appropriate for other types of cash access requests. [0080] At step 730, the authorization server 150 electronically issues a 10 request to obtain cash from the independent financial account. The request includes the desired cash value and at least a portion of the financial account information retrieved from the cashless gaming database 170. Although the request attempts to transfer the desired cash value to the player 110, the total amount requested from the independent financial account may actually 15 exceed the desired cash value to account for commissions and bank charges that may be assessed for performing the transaction. The authorization server 150 determines the total amount to request from the independent financial account, and once the total request amount has been established, the authorization sever 150 transmits the cash request to the authorization 20 center 190, which is associated with the independent financial account. [0081] At step 735, the authorization center 190 determines whether to approve the request. At step 740, if the request is not approved by the authorization center 190, a decline message is transmitted from the authorization center 190 to the authorization server 150. The authorization 25 server then 150 instructs the banking machine 130 to display a message to the player 110 indicating that the request failed. Although the transaction was not successful insofar as the player 110 did not receive the requested cash, the transaction information is tracked and recorded nonetheless. Upon receiving the decline message, the authorization server 150 stores the 30 relevant transaction information on the transaction database 160. [0082] Returning to step 735, where the authorization center 190 determines whether to approve the request, if the request is approved by the authorization center 190, an authorization message is transmitted from the authorization center 190 to the banking machine 130 via the authorization 28 5 server 150 at step 745. At step 750, the desired dash value is dispensed by the banking machine 130 to the player 110. If a commission is required for the transaction, the additional amount of the commission is also transferred from the independent financial account to the party receiving the commission. At step 755, the transaction information is tracked and recorded in the 10 transaction database 160. Upon receiving the authorization message, the authorization server 150 stores the relevant transaction information on the transaction database 160. [0083] In another aspect of the present invention, the player 110 interacting with the gaming machine 120 may similarly use the PTC 140 and 15 the financial account information stored on the cashless gaming database 170 to transfer the desired cash value to the player by directly crediting the gaming machine 120 from the independent financial account. The steps required to perform this type of transaction are comparable to the steps described in Figure 7, the primary differences being that the player 110 20 interacts with the gaming machine 120 rather than the banking machine 130 and rather than receiving the desired value in cash form, the desired value is credited directly to the, gaming machine 120 from the independent financial account. [0084] Because the transaction data may constitute valuable information 25 to the casino, the casino may issue gaming points to the player 110 based on the number of withdrawal transactions performed by the player 110 with the PTC 140 or the amount withdrawn in those transactions. The awarded gaming points may be stored In the transaction database 160 or the players club database 180 and associated with the unique identifier on the player's 30 PTC 140. The system 100 thereby benefits both the player and the casino by integrating cash access and player tracking. [0085] Figure 8 provides a flow diagram illustrating another embodiment of the present invention. In this embodiment, the banking machine 140 can be used to dispense a casino ticket or other identification card that represents a 29 5 cash value. In the first step, the casino patron (customer) swipes their identification card (such as a debit card, a credit card, a state issued ID or other identification token) and selects a financial transaction. In this example, the selected financial transaction would be the acquisition of a casino "ticket". Following selection, an amount of money is entered and an account type is 10 selected, such as an ATM and/or POS debit or credit request. In the preferred embodiment, an account type is selected in order to minimize any fees, overhead and/or monetary limits. For example, a POS debit transaction may be preferred because it provides a higher limit withdrawal limit. Once the withdrawal amount and financial account have been collected, the banking 15 machine 140 requires confirmation of identity by asking for a secret password, or code or other security device. Once the player 110 confirms his/her identity, the banking machine 140 will perform the requested transaction by transmitting request information to the ATM/Credit/POS debit network 800. [0086] In the preferred embodiment, a third party intermediary records 20 audit information associated with any requests and approvals in order to support redemption and anti-fraud detection systems managed by a casino or by the third party intermediary. Following approval of the transaction and creation of an audit trail, a casino ticket (not shown) with the withdrawal value (or some portion thereof) is issued to the player 110 by the banking machine 25 140. In this context, a casino ticket can be any number of identification cards or systems including a paper ticket with a bar code, a magnetic stripe card, a smart card, RFID or other portable digital memory that is encoded with personal and financial information. This casino ticket can then be used on a gaming machine as credit in connection with casino gaming or redeemed for 30 cash. In the preferred embodiment, the customer 120 can either present the casino ticket for validation by a cashier at a cashier cage 820 or insert the casino ticket into a ticket redemption kiosk (including kiosks integrated with one or more casino game machines or other multi-purpose entertainment devices). 30 5 [0087] Figure 8 provides a flow diagram illustrating one system that can be used for converting a ATM/POS debit/credit transaction into a negotiable casino ticket that can be linked to a player tracking system. As one skilled in the art would know, such a system provides a number of advantages over the prior art. The casino ticket could be negotiable within different areas (such as 10 a group of mutually linked casinos, restaurants and service providers), to acquire different products or services (such as 50% or more must be used to purchase goods), to trigger different bonuses or awards (free games, discounts, casino points), or any number of features that either limit negotiation or enhance the functionality and features available to the player 15 110. [0088] For example, a customer/player 110 could link a debit card with a player-tracking card in a casino database such that, whenever that same debit card is used to acquire a casino ticket, the ticket is encoded with that customer's player tracking code or ID. This could further be used to initiate 20 certain security procedures or verifications that are stored in the casino's database that is associated with that player tracking code. A player could be asked to enter certain identification information (something they know, something they have or something they are) on certain types of types of machines. Likewise, gaming features could be provided at casino gaming 25 machines in which such a casino ticket was entered. A customer that has entered a casino ticket onto a game machine could be provided with gaming audio and visual content that is associated with the user in the casino's player tracking/customer database. This embodiment provides a number of advantages. The casino ticket 30 provides a simple financial tool that is highly managed from both an access standpoint (through dynamic security), from a negotiation standpoint (where it can be used and how) that is still highly portable and personalized. [0089] Those skilled in the art will further appreciate that the present invention may be embodied in other specific forms without departing from the 31 5 spirit or central attributes thereof. In that the foregoing description of the present invention discloses only exemplary embodiments thereof, it is to be understood that other variations are contemplated as being within the scope of the present invention. Accordingly, the present invention is not limited in the particular embodiments that have been described in detail therein. 10 Rather, reference should be made to the appended claims as indicative of the scope and content of the present invention. 32

Claims (80)

1.. A method for conducting cashless gaming fund management on a gaming machine, the method comprising: electronically processing at least one personal identification card inserted by a customer in order to retrieve machine readable 10 information thereon, wherein the card is associated with at least one financial account; receiving a selection from the customer including a desired credit value to be transferred; electronically issuing a request to confirm the availability of the desired 15 credit value from one of the associated the financial accounts, the request utilizing one or more fields of machine readable information retrieved from the card; and transferring, upon confirmation of the request, the desired credit value to a local financial account. 20

2. The method of claim 1 wherein the method further includes the step of storing at least a portion of said credit value in the local memory of the gaming machine thereby enabling gameplay.

3. The method of claim 2 wherein the card is a casino-issued player tracking card. 25

4. The method of claim 1 wherein the card is an ATM card.

5. The method of claim 1 wherein the card is a credit card.

6. The method of claim 1 wherein the card is a POS debit card.

7. The method of claim 1 wherein the machine-readable information includes information stored in a magnetic strip and the gaming machine 30 includes a magnetic strip reader. 33 5

8. The method of claim 1 wherein the request is transmitted to an authorization center such that the authorization center receives the desired credit value and at least a portion of the machine readable information, and wherein the gaming machine receives confirmation of the request from the authorization center. 10

9. The method of claim 8, wherein the authorization center Is a financial intermediary that manages the local financial account associated with the customer.

10. The method of claim 9, wherein the method further includes the step of storing one or more requested transactions and not processing such requests 15 until a predetermined event has occured.

11. The method of claim 10, wherein the predetermined event is the customer requesting credits that exceed a pre-determined credit limit.

12. The method of claim 10, wherein the predetermined event is a customer checking out of the hotel or casino. 20

13. The method of claim 1 wherein the gaming machine uniquely identifies the customer and associates the desired credit value transferred from a financial account with the customer in a customer tracking database.

14. The method of claim 4, wherein the ATM card is used to identify a customer stored in a player tracking database managed by a casino. 25

15. The method of claim 5, wherein the credit card is used to identify a customer stored in a player tracking database managed by a casino.

16. The method of claim 6, wherein the POS debit card is used to identify a customer stored in a player tracking database managed by a casino.

17. The method of claim 12, wherein the step of electronically processing 30 at least one personal identification card to retrieve machine readable 34 5 information thereon further includes processing an additional personal identification card.

18. The method of claim 17, wherein the electronic processing of at least one identification card retrieves a list of all financial accounts that have been associated with the identification card. 10

19. The method of claim 18, wherein the step of receiving the selection from a customer includes the selection of a financial account from the list of financial accounts associated with a player identification card.

20. A method for conducting cashless gaming fund management on a gaming machine, the method comprising: 15 electronically processing a personal identification card to retrieve machine readable information thereon, wherein the card is associated with at least one financial account; receiving a transaction type selection from the customer including an amount of credit value to be debited; 20 electronically issuing a request to debit the desired credit value on the gaming machine to an identified financial account, the request utilizing one or more fields of machine readable information retrieved from the card; and transferring, upon approval of the request, the desired debit value from 25 the gaming machine to the financial account.

21. The method of claim 20 wherein the gaming machine is a slot machine in a casino environment.

22. The method of claim 20 wherein the personal identification card is a 30 casino-issued player tracking card.

23. The method of claim 20 wherein the personal identification card is an ATM card. 35 5

24. The method of claim 20 wherein the personal identification card is a credit card.

25. The method of claim 20 wherein the personal identification card is a POS debit card.

26. The method of claim 20 wherein the machine readable information 10 includes a magnetic strip and the gaming machine includes a magnetic strip reader.

27. The method of claim 20, wherein the selected transaction type is a credit transaction, thereby initiating the following additional steps: transmitting a request to an authorization center such that the 15 authorization center receives the desired credit value and at least a portion of the machine readable information, and receiving confirmation that the request has been performed from the authorization center.

28. The method of claim 20, where the selected transaction type is the 20 gaming machine debit transaction, the request is transmitted to an authorization center such that the authorization center receives a value of the winnings and at least a portion of the machine readable information, and the gaming machine receives approval for the request from the authorization center. 25

29. A method for integrating customer tracking and cash access transactions in a gaming environment, the method comprising: electronically processing a casino-issued player identification card associated with the customer; electronically processing a bank card to retrieve machine readable 30 information thereon, wherein the bank card is issued to a customer and is associated with afinancial account; and 36 5 electronically storing the machine readable information retrieved from the bank card and associating the bank card information with the casino issued player identification card; receiving a selection from the customer to withdraw a desired cash value from at least one financial account; 10 electronically issuing a request to withdraw cash from the financial account, the request utilizing the machine readable information on the bank card and the desired cash value; transferring, upon approval of the request, the desired cash value to the customer in negotiable form from the financial account; and 15 tracking the transfer of the desired cash value to the customer such that the desired cash value is stored and associated with a unique identifier stored on the casino issued player identification card.

30. The method of claim 29 further comprising rewarding the customer by 20 awarding casino-issued gaming points to the customer, such that the gaming points are awarded based on a total dollar value associated with the unique identifier as stored in a player tracking database.

31. The method of claim 29 further comprising rewarding the customer by awarding casino-issued gaming points to the customer, such that the gaming 25 points are awarded based on the number of transactions that are associated with the unique identifier in the transaction database.

32. The method of claim 29, wherein the step of transferring the desired cash value in negotlatable form Includes transferring credits that are not immediately convertible Into cash. 30

33. A method for integrating customer tracking and cash access services in a gaming environment, the method comprising: 37 5 receiving account information from a customer, wherein the account information uniquely identifies a preexisting independent financial account; issuing to the customer a customer tracking card, wherein the customer tracking card includes a unique identifier; 10 associating, in a customer tracking database, the customer tracking card with the independent financial account; electronically processing the customer tracking card to retrieve the unique identifier thereon; receiving a selection from the customer to withdraw a desired cash 15 value from the independent financial account; electronically issuing a request to withdraw cash from the independent financial account, the request utilizing the account information and the unique identifier; and transferring, upon approval of the request, a desired cash value to the 20 customer from the independent financial account.

34. The method of claim 33 further comprising tracking transactions of the customer such that a record of the desired cash value transferred to the customer is stored and associated with the unique identifier in a transaction database. 25

35. The method of claim 34 further comprising rewarding the customer by awarding casino-issued gaming points to the customer, such that the gaming points are awarded based on a total dollar value associated with the unique Identifier in the transaction database.

36. The method of claim 33 wherein the unique identifier is encoded on the 30 customer tracking card.

37. The method of claim 36 wherein electronically processing the customer tracking card includes decoding the unique identifier on the customer tracking card.

38 5 38. The method of claim 36 wherein the unique identifier includes a magnetic strip and electronically processing the customer tracking card includes reading the magnetic strip.

39. The method of claim 36 wherein the unique identifier includes a barcode and electronically processing the customer tracking card includes 10 reading the barcode.

40. The method of claim 33 wherein the request is transmitted to an authorization center such that the authorization center receives the desired cash value and at least a portion of the account information, and wherein the authorization center approves the request. 15

41. The method of claim 33 wherein the account information includes personal information.

42. The method of claim 41 wherein the personal information includes a customer name, a customer address, a customer telephone number, a customer social security number, and a customer state-issued identification 20 card.

43. The method of claim 33 wherein the account information includes an account number.

44. The method of claim 33 wherein the account information includes a bank routing number. 25

45. The method of claim 33 wherein the account information includes a Personal Identification Number.

46. The method of claim 34 wherein the desired cash value is transferred to the customer in cash form. 39 5

47. The method of claim 34 wherein the desired cash value is transferred to a gaming machine, such that the gaming machine is credited with the desired cash value for use by the customer on the gaming machine.

48. A system for integrating customer tracking and cash access services in a gaming environment, the system comprising: 10 a customer tracking card associated with a customer, wherein the customer tracking card includes an identifier; a customer tracking database for electronically storing the identifier and associating the identifier with information identifying at least one preexisting financial account; and 15 a cash access machine adapted to electronically process either the customer tracking card or a bank card and read the unique identifier thereon such that either card can be used to retrieve information identifying at least one of the financial accounts associated with the identifier. 20

49. The system of claim 48, wherein the cash access machine is further adapted to: receive a selection from the customer to withdraw a desired cash value from at least one selected financial account, issue a request to withdraw cash from the selected financial account, 25 and transfer, upon approval of the request, the desired financial value to the customer from the selected financial account.

50. The system of claim 48 wherein the cash access machine transfers the desired cash value to the customer by dispensing cash. 30

51. The system of claim 48 wherein the cash access machine is a gaming machine.

52. The system of claim 51 wherein the gaming machine is a slot machine. 40 5

53. The system of claim 51 wherein the gaming machine transfers the desired cash value to the customer by crediting the gaming machine with the desired cash value for use by the customer on the gaming machine.

54. The system of claim 48 wherein the cash access machine transfers the desired cash value to the customer by issuing a quasi-cash document. 10

55. The system of claim 49 wherein the cash access machine is further adapted to track transactions of the customer such that a record of the desired cash value transferred to the customer is stored and associated with the unique identifier in a transaction database.

56. The system of claim 55 wherein the customer tracking database 15 further stores bonus points that are awarded to the customer, wherein the bonus points are awarded based on the nature of transactions conducted on the cash access machine.

57. The system of claim 48 wherein the identifier is encoded on the customer tracking card. 20

58. The system of claim 46 wherein the cash access machine decodes the identifier on the customer tracking card.

59. The system of claim 57 wherein the identifier includes a magnetic strip and the cash access machine includes a magnetic strip reader.

60. The system of claim 57 wherein the identifier includes a barcode and 25 the cash access machine includes a barcode reader.

61. The system of claim 49 further comprising an authorization center, wherein the request is transmitted to the authorization center such that the authorization center receives the desired cash value and at least a portion of the account information, and wherein the authorization center approves the 30 request. 41 5

62. A system for integrating customer tracking and cash access services in a gaming environment, the system comprising: a customer tracking card associated with a customer, wherein the customer tracking card includes a unique identifier; a customer tracking database for electronically storing the unique 10 identifier, wherein the customer tracking database electronically receives the unique identifier and associates the unique identifier with a preexisting independent financial account, and wherein the customer tracking database stores account information provided by the customer, the account information 1'5 uniquely identifying the Independent financial account; and a cash access machine adapted to electronically process the customer tracking card and read the unique identifier thereon, receive a selection from the customer to withdraw a desired cash value from the independent financial account, electronically issue a 20 request to withdraw cash from the independent financial account that is associated with the unique identifier by the customer tracking database, and transfer, upon approval of the request, the desired cash value to the customer from the independent financial account. 25

63. The system of claim 62 wherein the cash access machine is an Automated Teller Machine.

64. The system of claim 62 wherein the cash access machine transfers the desired cash value to the customer by dispensing cash.

65. The system of claim 62 wherein the cash access machine is a gaming 30 machine.

66. The system of claim 65 wherein the gaming machine is a slot machine. 42 5

67. The system of claim 65 wherein the gaming machine transfers the desired cash value to the customer by crediting the gaming machine with the desired cash value for use by the customer on the gaming machine.

68. The system of claim 62 wherein the cash access machine transfers the desired cash value to the customer by issuing a quasi-cash document. 10

69. The system of claim 62 wherein the cash access machine is further adapted to track transactions of the customer such that a record of the desired cash value transferred to the customer is stored and associated with the unique identifier in a transaction database.

70. The system of claim 69 wherein the customer tracking database 15 further stores casino-issued gaming points that are awarded to the customer, wherein the gaming points are awarded based on a total dollar value associated with the unique identifier in the transaction database.

71. The system of claim 62 wherein the unique identifier is encoded on the customer tracking card. 20

72. The system of claim 71 wherein the cash access machine decodes the unique identifier on the customer tracking card.

73. The system of claim 71 wherein the unique identifier includes a magnetic strip and the cash access machine includes a magnetic strip reader.

74. The system of claim 71 wherein the unique identifier includes a 25 barcode and the cash access machine includes a barcode reader.

75. The system of claim 62 further comprising an authorization center, wherein the request is transmitted to the authorization center such that the authorization center receives the desired cash value and at least a portion of the account information, and wherein the authorization center approves the 30 request. 43 5

76. The system of claim 62 wherein the account information includes personal Information.

77. The system of claim 76 wherein the personal information includes a customer name, a customer address, a customer telephone number, a customer social security number, and a customer state-issued identification 10 card.

78. The system of claim 62 wherein the account information includes an account number.

79. The system of claim 62 wherein the account information includes a bank routing number. 15

80. The system of claim 62 wherein the account information includes a Personal Identification Number. 44