JP2002114341A - Home delivery business system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a home delivery business system capable of delivering the goods to a new address within a normal necessary time or by a minimum extended time, even when a delivery address is changed to the new address, by informing a delivering schedule of the goods to a receive at a time when receiving the request for collecting the goods, or collecting the goods at a base. SOLUTION: When a physical distribution management server means planning and managing the collection of the goods to the base, the physical distribution among the bases, and the delivery from the base, receives the information on the request of transport, it studies a schedule of the delivery to a receiver, and informs the same to a collection and delivery reception server means, the collection and delivery reception server means makes the transmission to a communicating device of the receiver through a communication network means to inform the delivery scheduled data and time to the receiver, receives the instruction for the change of the address from the receiver when necessary, and informs the same to the physical distribution management server means, and the physical distribution management server means instructs the change of the address to the physical management terminal means.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

TECHNICAL FIELD The present invention relates to a home delivery business system.

[0002]

2. Description of the Related Art Conventionally, in a home delivery business, a requested package is first delivered to a destination address of a consignee, and if the consignee is absent, a communication requesting notification of the date and time of redelivery is sent to the consignee home. They are placed in a mail box and received a telephone call in response to a letter of contact for redelivery or transfer to another address at another date and time. For this reason, there is a problem that it takes extra time to receive the mail at another address than to receive it normally.

[0003]

However, once the package has been delivered to the address of the consignee as in the past, notification of absence,
Changing the shipping address requires extra work for the courier to redo the delivery,
There is a problem for the consignee that receiving the package is delayed. The present invention solves the above-mentioned problems, when receiving a collection request or when collecting at a base,
It is an object of the present invention to notify a consignee of a delivery schedule of a package and to change the delivery destination to another address, and to enable delivery to the changed destination with the same or minimum extension as a period normally required.

[0004]

In order to solve the above-mentioned problems, a home delivery business system according to the present invention provides a distribution management server which plans and manages collection of goods at a base, distribution between the bases, and delivery from the bases. When the means receives the transport request information, it examines the scheduled date and time of delivery to the consignee, informs the pickup / delivery reception server means, and the collection / delivery reception server means transmits the data to the communication device of the consignee via the communication network means. Is notified of the scheduled delivery date and time, if there is an instruction to change the delivery destination from the consignee, it is transmitted to the distribution management server means, and the distribution management server means instructs the distribution management terminal means to change the delivery destination. It is characterized by having done.

[0005] With this configuration, even when the delivery destination is changed to another address for the convenience of the consignee, the delivery to the destination is performed with the same or minimum delay as the period normally required from the shipping place to the destination. Becomes possible.

[0006]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The present invention according to claim 1 of the present invention provides a collection and delivery receiving server for exchanging collection and delivery information with the communication device via the communication network means, a communication device of a consignee, and the communication network means. A home delivery business system comprising: a logistics management server means for planning and managing the collection of the package at the base, the logistics between the bases, and the delivery from the base; and a logistics management terminal means. When the transportation request information including the delivery destination information and the information on the package is received by the collection and delivery reception server means, the collection and delivery reception server means instructs the distribution management server means to examine the delivery schedule, and The server means examines the scheduled delivery date and time and informs the delivery / delivery reception server means, and the collection / delivery reception server means transmits the delivery date / time via the communication network means. Send to the communication device of the consignee, inform the consignee of the scheduled date and time of delivery, and when the consignee instructs the change of the delivery destination, the collection and delivery reception server means accepts the change of the delivery destination, and the distribution management server means Instructing the logistics management server means, instructing the logistics management terminal means to attach a transport slip means addressed to the change destination to the package, and controlling the logistics, which is a home delivery business system, According to this invention, the home delivery company notifies the consignee of the scheduled delivery of the package at the time of receiving the collection request or at the time of collection at the base, so that the delivery destination instruction for changing the delivery destination to another address is provided. May be received beforehand and re-delivery to another address may be possible with the same or minimal extension of the period normally required.

According to a second aspect of the present invention, in the home delivery business system according to the first aspect, the pickup / delivery reception server means causes the physical distribution management server means to calculate a fee, and sends the charge to the communication device of the consignee. The delivery schedule is displayed in a hypertext format, and when the consignee operates the communication device of the consignee to instruct the change of the delivery destination, the pickup / delivery reception server means, upon accepting the change of the delivery destination, notifies the distribution management server means. Instructing, the logistics management server means displays on the communication device of the consignee the delivery fee associated with the delivery schedule and change to the new delivery destination, and when the consignee confirms, instructs the logistics management terminal means, This is a home delivery business system characterized by attaching a transportation slip means addressed to the change destination to the package and controlling the logistics. The consignee operates the communication device carried by the consignee in a hyper It is possible to receive a communication scheduled delivery in text form, has the effect of reliably scheduled delivery to can be known, and may be received reliably at an early stage since the change of delivery known by collection time.

An embodiment of the present invention will be described below in detail with reference to FIGS.

(Embodiment 1) FIG. 1 is a block diagram showing a configuration of an information processing apparatus according to Embodiment 1 of the present invention.

As shown in FIG. 1, the home delivery business system includes:
Internet 1, communication line 2, mobile phone network 13
A collection / delivery reception server 3, a logistics management server 4, a requester's communication device 5, a consignee's mobile phone 6, which is a consignee's communication device, a logistics management terminal 7, a logistics management terminal 8,
A distribution management terminal 9 and a distribution management terminal 10 are provided. The client's communication device 5 is located at the client's house 31. The receiver's mobile phone 6 has an e-mail transmission / reception function and a browser function. The receiver's mobile phone 6 is at hand. The logistics management terminal 7 is located at the base 35 of the home delivery company closest to the client's home, the physical distribution management terminal 8 is located at the distribution center 36 of the home delivery company, the physical distribution management terminal 9 is located at the distribution center 37 of the home delivery company, The management terminal 10 is installed at the base 38 of the home delivery company closest to the consignee home. The mobile information terminal 11 uses the mobile phone network 13 and is carried by the collector of the collection and delivery vehicle 12.

FIG. 2 is a diagram showing the structure of a transportation slip and its format according to the first embodiment of the present invention.

As shown in FIG. 2, the transportation slip and its format include a unique slip number, a requester's address and name, a contact telephone number and an e-mail address, a consignee's address and name, and It has columns for a destination telephone number and an e-mail address, and columns for a collection base code and a delivery base code to be filled in and used by the home delivery company.

FIG. 3 shows an example in which the collection and delivery reception server according to the first embodiment of the present invention receives and displays the document transmitted to the mail address of the consignee by the mobile phone 6.

As shown in FIG. 3, the document includes a package document 40, a delivery date guide document 40, a delivery schedule confirmation document 41, a delivery date and time designation page 42, and a delivery destination change page 43.
These documents and pages are created in a hypertext description language, and the guide document 40 includes a description 44 of information on the client and the package, a description 45 of a consignee address as a delivery destination and a scheduled delivery date and time, A delivery date / time approval button 46, a link 47 to a delivery date / time designation page 42, a link 48 to a delivery destination change page 43, and a button 49 for calling a customer center are provided. There is a field 50, a delivery time zone input field 51, and a delivery date / time reply transmission button 52. The delivery destination change page 43 has a destination address input field 53, a destination address input field 54, and a destination telephone number. A number selection button 55, an input field 56, a delivery date and time input field 50, a delivery time zone input field 51, a charge display 57 for changing the delivery destination, and a charge approval and delivery destination change instruction button 58 There is a stop button 59 of the delivery destination change.

FIG. 4 is a view showing a transportation slip for transferring a package to a changed delivery destination according to Embodiment 1 of the present invention, and a configuration of the form.

The mechanism of the home delivery business system according to the present embodiment will be described below.

In the transportation slip, the address, name, and contact telephone number of the requester, and the address, name, and contact telephone number of the consignee are information necessary for carrying the transportation. Since the type of package and the e-mail address of the consignee are used to guide the delivery schedule of the package, by providing a column,
Prompt for entry.

[0018] The requester communicates by the requester's communication device 5.
Access the pickup / delivery reception server 3 and send the requester information such as the requester's address, name, telephone number, fax number, and e-mail address in the form of the transportation slip, and the address, name, telephone number, fax number, Destination information such as a mail address and the name and type of the requested package 21 are input and transmitted. The collection / delivery reception server 3 receives the transportation request information, transmits the transportation request information to the distribution management server 4, and instructs the examination of the delivery schedule. The logistics management server 4 stores the base 35 of the package 21
From the collection to the consignee, the transportation is planned to the consignee home 32 via the base 38 via each distribution center, and the scheduled date and time of delivery to the consignee home 32 is transmitted to the collection / delivery reception server 3.

The collection / delivery reception server 3 creates a guide 40 based on the data of the transportation request information from the distribution management server 4 and the scheduled delivery date and time, transmits the guide 40 to the mail address of the consignee via the Internet 1, and schedules the delivery to the consignee. Guide the date and time.

The consignee replies to the guidance document received by the consignee's communication device. FIG. 3 shows the receiver's mobile phone 6.
Is displayed. The consignee reads the guidance document 40 received by the consignee's mobile phone 6.

When the consignee selects the delivery date and time approval button 46, the fact is returned to the collection and delivery reception server 3.

When the consignee selects the link 47, the consignee accesses the collection / delivery reception server, and the delivery date / time designation page 42 is displayed. When the consignee inputs the desired delivery date and time and sends the delivery date and time with the button 52, the pickup / delivery receiving server accepts this and transmits the designated delivery date / time data to the distribution management server. The plan is examined, and the delivery schedule confirmation document 41 is transmitted to the mail address of the consignee. As shown in FIG. 3, instead of inputting the time as a numerical value, for example, a deliverable time zone may be displayed on a menu, and the consignee may select a desired time zone from the menu.

When the consignee selects the link 48, the consignee accesses the collection / delivery reception server and the delivery destination change page 43 is displayed. In the destination address input field 53 and the destination address input field 54, the name and address of the consignee are displayed first, and only the part to be changed can be input, and the address and address of the destination can be input. is there. The phone number selection button is used to select whether the contact phone number should be the same mobile phone or a different phone number even if the delivery destination is changed,
The input field 56 is input when another telephone number is specified.

When the consignee inputs the address, address, telephone number and desired delivery date and time of the destination, the pick-up / delivery receiving server 3 transmits the data to the physical distribution management server 4, and the physical distribution management server 4 checks the current route of the package. The transportation route in the case of a change from the address, the destination address and the desired delivery date and time is calculated, the fee required for the change is calculated and returned to the collection and delivery reception server 3, and the collection and delivery reception server 3 calculates the fee for the change in the delivery destination. It is displayed on the display 57. The consignee presses the charge approval and destination change instruction button 58 or selects the destination change stop button 59.

The consignee gives a response to the proposed delivery date and time plan by the deadline by using the button 46 or the button 52, or
When transmitted by the button 58, the pickup / delivery reception server 3 receives this, transmits it to the physical distribution management server 4, obtains confirmation from the physical distribution management server, and transmits the delivery schedule confirmation document 41.

When the delivery date and time are specified, the distribution management server 4 examines the delivery plan to that effect. If the destination is changed, the delivery plan will be reviewed and implemented accordingly. When the package 21 is being transported to the distribution center or the base, the distribution management server 4 transfers the package 21 to the distribution management terminal of the distribution center or the base with the consignee as the shipping requester, the change destination as the destination, and the transfer destination. The transfer slip data is transmitted with the same slip number in which it is added, and it is instructed to be attached to the arrived package 21 and transported to the transfer destination. When the package 21 is loaded on the pickup / delivery vehicle, the transfer slip data is transmitted to the portable information terminal 11, and the package 2 is sent to the collection / delivery person.
Instruct 1 to paste and transfer.

When the button 49 for calling the customer center is selected, a call can be made to the customer center of the home delivery company to receive a verbal delivery destination change instruction from the consignee. The center staff can change the delivery destination by inputting the information to the collection / delivery reception server 3.

According to this configuration, the consignee can give a transfer instruction before the package reaches the consignee's house. For example, if the change destination is within the area in charge of the base closest to the consignee's home, and if a change instruction is given before the parcel arrives at the base closest to the consignee's home, the logistics route of the parcel is restored. There is no need, and the package can be delivered to the destination in the usual required period. Further, for example, even when the consignee changes the delivery destination to an address assigned to a base of a delivery company different from the base of the delivery company responsible for the consignee home, the distribution route to the consignee home which is the initial destination is also considered. If the change is instructed before the package arrives at the distribution center, which is the division of the logistics route to the destination, the package can be delivered to the destination in the usual period and with a minimum extension without returning to the delivery of the package .

In the first embodiment, the communication network is constituted by using the Internet and the mobile telephone network. However, the subscriber telephone network, the cable television network, the dedicated line, the communication network using radio waves, and the communication network using these are used. Combinations may be used.

Further, as the communication device of the consignee, the portable telephone is arranged at hand of the consignee, but it may be a portable information terminal, a personal computer, or an Internet terminal.

The requester inputs and transmits the transport request information using the communication device of the requester. However, the caller may receive a call from the requester and the business operator may input the information to the collection / delivery receiving server. Alternatively, the business operator may enter the information into the logistics management server by looking at what the client has filled in the transportation slip and pasted on the package. If the client uses the client's communication device to enter and send the transport request information, the package can be delivered to the recipient before the package is collected. Receiving and returning will be less likely to occur.

Although the collection / delivery reception server and the distribution management server are configured as separate servers, they may be combined into one server.

[0033]

As described in detail above, according to the present invention,
The home delivery company notifies the consignee of the package delivery schedule at the time of receiving the pickup request or at the time of pickup at the base, so when changing the delivery destination to another address, the delivery time is the same or minimum It can be possible to perform delivery to the changed destination by extension.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a home delivery business system according to a first embodiment of the present invention.

FIG. 2 is a diagram showing a configuration of a transportation slip of a package and a format thereof according to the first embodiment of the present invention;

FIG. 3 is a diagram showing a document transmitted to a consignee by the pickup and delivery reception server according to the first embodiment of the present invention.

FIG. 4 is a diagram showing a transportation slip for transferring a package to a changed delivery destination according to the first embodiment of the present invention and a configuration of a format thereof.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Internet 2 Communication line 3 Collection / delivery reception server 4 Distribution management server 5 Requester's communication device 6 Consignee's mobile phone 7 Distribution management terminal 8 Distribution management terminal 9 Distribution management terminal 10 Distribution management terminal 11 Mobile information terminal 12 Collection vehicle 13 Mobile Telephone network 21 Luggage from requester 31 Requester's house 32 Consignee's house 33 Delivery change destination specified by consignee 35 Base of courier service nearest to collection requester 36 Distribution center of courier service 37 Distribution of courier service Center 38 Courier base closest to consignee 40 Package information and delivery date guidance document 41 Delivery schedule confirmation document 42 Delivery date and time designation page 43 Delivery destination change page 44 Requester and package information description 45 Consignee Description of address and scheduled delivery date and time 46 Delivery date and time approval button 47 Link to delivery date and time designation page 42 48 Link to destination change page 43 49 Button to call customer center 50 Delivery date and time input field 51 Delivery time zone input field 52 Delivery date and time reply transmission button 53 Change destination address input field 54 Change destination address input field 55 Change destination phone number Select button 56 Input field of change destination telephone number 57 Display of charge for change of delivery destination 58 Button for approving charge and change of delivery destination 59 Button for canceling change of delivery destination

Claims (2)

[Claims] 1. A communication network means, a communication device of a consignee, a collection / delivery reception server means for exchanging collection / delivery information with the communication device via the communication network means,
A home delivery business system comprising a logistics management server means for planning and managing luggage collection at a base, logistics between bases, and delivery from the base, and a logistics management terminal means. When the transportation request information including the information and the information on the package is received by the collection and delivery reception server means, the collection and delivery reception server means instructs the distribution management server means to consider a delivery schedule, and the distribution management server means Examining the proposed delivery date and time, and telling the collection and delivery reception server means, the collection and delivery reception server means transmits to the communication device of the consignee via the communication network means, and informs the consignee of the estimated delivery date and time, When the consignee instructs to change the delivery destination, the pickup / delivery reception server means accepts the change in the delivery destination, instructs the distribution management server means,
The home delivery business system, wherein the distribution management server means controls the distribution by instructing the distribution management terminal means to attach a transportation slip means addressed to the change destination to the package. 2. The home delivery business system according to claim 1, wherein the pickup / delivery reception server means causes the distribution management server means to calculate a charge, and schedules the delivery schedule in a hypertext format to the consignee's communication device. Display, when the consignee operates the communication device of the consignee to instruct the change of the delivery destination, the pickup and delivery reception server means instructs the distribution management server means to accept the change of the delivery destination, and the distribution management server Means for displaying, on the communication device of the consignee, the delivery schedule associated with the schedule of delivery to the new delivery destination and the change, and instructing the logistics management terminal means when the consignee confirms, and A home delivery business system wherein a slip means is attached to a package to control logistics.