JP2003036328A - Ticket sales system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To properly sell tickets to each customer by accelerating and facilitat ing the sales processing and cancelation processing of the tickets and grasping personal information and the ordering situation of a customer. SOLUTION: A customer information database 14 records customer information, and a ticket information database 14 records ticket information. A ticket sales management device 11 manages the sales at selling time of the tickets and a ticket cancel management device 12 manages the cancellation at canceling time of the tickets. A ticket sales management server 1 is connected with a ticket sales intermediation machine 2 and the machine 2 is connected with a network 3 to intermediate the tickets through a network 3 between an information terminal 4 and a ticket machine 5. The information terminal 4 and the ticket machine 5 read an access card 61A owned by a customer 61A (including electronic money information) owned by a customer 61A, thereby information can be exchanged with the ticket sales intermediation machine 2.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a ticket sales system, and more particularly, to a ticket sales system that can sell, cancel, and resell tickets by using a dedicated card containing electronic money information. .

[0002]

2. Description of the Related Art Conventionally, an unmanned vending machine for selling tickets (including tickets) in exchange for money has been installed in a ticket shop. That is, an individual user who wishes to purchase a ticket goes to the ticket sales shop, inserts a coin (mainly cash) into the coin slot of the ticket vending machine installed, and receives the desired ticket. .

In this ticket vending machine, the user
From the ticket selection button group that is designated as a purchasable product after the coin is inserted, press the selection button that the user desires. As a result, the desired ticket can be carried out to the ticket outlet and received by the user.

Further, there has been a method of selecting a desired ticket through the information of the homepage of the Internet network or advertisement media such as a leaflet. In this method, in the case of the Internet network, the order contents are shown together with the credit number and the like. If you send it by phone or FAX, send only the order details and settle with various payment methods later,
There is also a method of waiting for a notification of purchase completion and having the purchased ticket mailed, or an individual user going to a predetermined ticket center and receiving the purchased ticket.

[0005]

By the way, in the above-mentioned conventional ticket sales system, each user must go to the store where the ticket vending machine is installed,
It was inconvenient. In the case of telephone or FAX, the information that each user can refer to when purchasing a ticket is limited, and the labor required for ordering is great.
In addition, the payment method for payment was troublesome.

[0006] In addition, the process of canceling a purchased ticket requires a lot of time and effort for both the user and the selling side, and it is difficult to resell the canceled ticket. There was a loss both on the individual side and on the selling side.

[0007] Further, since the ticket vending machine is supposed to be used by an unspecified number of users, and the system is such that the ticket is sold unilaterally without communication with the user, it is possible to collect the personal information of the user. If it is not done, there is a problem that it is not possible to sell a ticket that matches the taste of the user. Further, it is not possible to implement a discount service or the like according to the past frequency of use or purchase price of the individual user, and thus it is not possible to increase the number of sales opportunities for the user.

The present invention has been made in view of the above-mentioned problems in the conventional ticket sales system, and performs the ticket sales processing and the ticket cancellation processing quickly and easily, and at the same time, the customer's personal information and order status. It is an object of the present invention to provide a ticket sales system capable of grasping and selling appropriately for each customer.

[0009]

In order to solve the above problems, the present invention uses a dedicated card-type information recording medium containing electronic money information to sell tickets, cancel a ticket, and cancel the ticket. In a ticket sales system that performs ticket resale processing, a ticket sales management unit that includes a customer information database and a ticket information database to manage ticket sales processing and ticket cancellation processing; and the ticket sales management unit,
Information exchange between the customer and the ticket sales mediation means by reading the recorded contents of the card type information recording medium owned by the customer and the ticket sales mediation means that mediates between the information equipment connected to the network. Information terminal means for enabling information exchange with the ticket sales intermediary means, and with the customer by reading the recorded contents of the card type information recording medium owned by the customer or receiving cash administration. A ticket sales system is provided, which is capable of exchanging information with the ticket sales intermediary means and includes ticket sales means for exchanging information with the ticket sales intermediary means.

That is, according to the present invention, a network and a ticket are provided between a ticket sales management server which has a customer information database and a ticket information database and manages ticket sales processing / cancellation processing, and an information terminal and a ticket vending machine. By connecting via a sales intermediary machine and configuring the above information terminal or ticket vending machine to perform ticket sales, ticket cancellation, and registration for waiting for ticket cancellation, ticket sales processing and cancellation The processing and the registration processing of the ticket waiting for cancellation are made quick and easy, and it is possible to appropriately grasp the personal information of the customer and the order status and sell the ticket appropriately for each customer.

[0011]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below with reference to the drawings. FIG. 1 is a block diagram showing the overall configuration of a ticket sales system according to an embodiment of the present invention.

The ticket sales system according to the present embodiment includes a ticket sales management server 1 for collectively managing ticket sales, and information via a network 3 of the ticket sales management server 1 and a ticket sales machine 5 described later. A ticket sales intermediary device 2 for exchanging, a network 3, an information terminal 4 connectable to the network 3, a customer 6A having an access card 61A, a customer 6B having an access card 61B, and a general customer 7 having cash. including.

The ticket sales management server 1 checks the information on the tickets currently remaining when a customer makes a purchase request, and the ticket sales management server 11 makes a cancellation request when a customer requests a ticket cancellation. The ticket cancellation management device 12 for verifying whether or not it can be accepted, and the personal information of the customer (details will be described later with reference to FIG.
Customer information database 13 for recording
And information about the ticket (details are shown in Figure 4 below)
And a ticket information database 14 for recording.

Note that the ticket sales management server 1 is assumed to include a control unit for controlling the whole and a communication unit (communication means) (both not shown) in addition to the above-mentioned components.

Further, the ticket sales intermediary device 2 is also provided with a control unit and a communication unit (communication means) (both not shown) necessary for the above-mentioned information exchange processing. Further, it is assumed that the information terminal 4 and the ticket vending machine 5 also include a control unit and a communication unit (communication means) (neither is shown) necessary for ticket purchase processing. The information terminal 4 may be a personal computer, a PDA (Personal Dig.
ItalAssistant), mobile phone, etc.

The customer information database 13 and the ticket information database 14 are a hard disk drive, a semiconductor memory device, a magnetic tape, a CD-RW, a DVD-RAM.
Can be configured with a storage device such as.

The access cards 61A and 61B are dedicated electronic money cards, and can record personal information, electronic money information, and information about purchased tickets (details are shown in FIG. 2 described later). And

The network 3 is an internet network,
A communication path such as a dedicated communication line can be used. It does not matter whether it is wired or wireless. Furthermore, it is possible to take measures against falsification of information by a third party and wiretapping.

FIG. 2 is a table configuration diagram exemplifying the contents of information recorded in the access card of the ticket sales system according to the embodiment of the present invention. 2 (a),
In each of the tables shown in (b) and (c), "card ID" in which an identification number for identifying the access card is recorded and "identification number in order to identify an individual customer" are recorded. "Personal ID", "Name" in which the name of the customer is recorded, "Gender" in which the gender of the customer is recorded,
"Age" in which the customer's age is recorded, "Balance" in which the remaining amount of money that the customer can use with the access card is recorded, "Ticket 1" for identifying the ticket purchased by the customer, and "Ticket" 2 "and" Ticket 3 "are included.

The table shown in FIG. 2 (a) shows the contents of the information recorded on the access card when the ticket using the access card has not been purchased yet.

The tables shown in FIGS. 2B and 2C show the contents of the information recorded in the access card after the access card has been used.
In the table shown in FIG. 2B, the customer uses the access card to enter "A10" in the item "Ticket 1".
This indicates that the ticket indicated by the identification number 01_S001 "has been purchased.

In the table shown in FIG. 2 (c), the customer uses the access card to enter the ticket indicated by the identification number "A1001_S001" in the item "Ticket 1" and the item "Ticket 2". "B1106_
The ticket indicated by the identification number "S017" indicates that the ticket has been purchased in this order.

FIG. 3 is a table configuration diagram exemplifying the contents of the personal information of the customer recorded in the customer information database of the ticket sales system according to the embodiment of the present invention.
The table shown in FIG. 3 shows "name" for recording the name of the customer, "sex" for recording the gender of the customer, "age" for recording the age of the customer, and the balance of the amount of money that can be used by the card owned by the customer. Recorded "remaining amount", "monthly usage history 1", "monthly usage history 2" that records the identification number of the ticket that the customer purchased this month, and the selling price of the ticket that the customer purchased this month using the access card The following items are included: "amount used this month" for recording the total amount of points, and "number of points used" for recording the number of points that the customer can use (the number of points that the customer has acquired so far).

FIG. 4 is a table configuration diagram illustrating the contents of information recorded in the ticket information database of the ticket sales system according to the embodiment of the present invention. The table shown in FIG. 4 is used for each field indicated by the "ticket type" item, which records the field (category) of the ticket that has been used by all customers up to now. "Ticket name" that records the name of the ticket, "Place" that records the name of the entertainment facility that can be entered with this ticket, "Date and time" that records the date and time of the entertainment for which this ticket is valid, Entertainment that can be used with this ticket "Seat" that records the seat number of the facility, "amount" that records the selling price of this ticket, "remaining number" that records the remaining number of this ticket, and "remaining ticket ID" that records the identification number of this remaining ticket Including items.

The functions of the ticket sales system according to the present embodiment will be described below by focusing on the function of each component. The ticket sales management device 11 of the ticket sales management server 1 retrieves data from the ticket information database 14 when a ticket purchase request is received from the ticket sales intermediary device 2, and, for example, confirms the remaining number of tickets. Manages ticket information required for sale processing.

When a ticket cancellation management device 12 of the ticket sales management server 1 receives a ticket cancellation request from the ticket sales agent 2, it retrieves ticket information from the ticket information database 14 and determines whether or not to accept the cancellation request. Management necessary for ticket cancellation processing.

The customer information database 13 records the personal information of the customer shown in the table of FIG. 3, and the ticket information database 14 records the ticket information shown in the table of FIG.

The ticket sales intermediary device 2 is a network 3
The information terminal 4 and the ticket vending machine 5 used by the customer, which are connected via the server, and the ticket sales management server 1 are interposed to exchange information between them. The information terminal 4 and the ticket vending machine 5 access the ticket sales intermediary device 2 to determine how the ticket sales management server 1 specifically manages customer information and ticket information. You can create and submit a ticket purchase request without your knowledge.

The information terminal 4 has a function of connecting to the network 3 and can access the ticket sales intermediary machine 2 via the network 3. Customer 6A
The access card 61A provided by the ticket seller or purchased from the ticket seller is used as the information terminal 4
The access right to the ticket sales intermediary machine 2 can be obtained from the information terminal 4 by mounting it on the access card reader (not shown) of It is possible to use services such as providing various information, transmitting a ticket purchase request or cancellation request to the ticket sales intermediary device 2, and updating the recorded contents of the access card 61A after the transaction.

The ticket vending machine 5 can always receive information about unsold tickets and canceled tickets from the ticket sales agent 2 via the network 3 and can immediately sell them. This sales transaction is transmitted to the ticket sales intermediary device 2 via the network 3.

The customer 6B mounts the access card 61B on the access card reading section (not shown) of the ticket vending machine 5, and the general customer 7 also pays cash 71 to the cash slot of the ticket vending machine 5 ( By inserting into the ticket (not shown), a desired ticket can be purchased from among the tickets displayed on the display unit (not shown).

FIG. 5 is a timing chart showing an operation procedure when a customer purchases a ticket for initial sale by the ticket sales system according to the embodiment of the present invention. Hereinafter, with reference to FIG. 1, an operation procedure when a customer purchases a ticket for initial sale will be described using the timing chart shown in FIG.

In step S1, the customer 6A desiring to purchase a ticket mounts the access card 61A in the access card reading section of the information terminal 4 and connects the information terminal 4 to the ticket sales intermediary device 2 via the network 3. To do.

In step S2, the ticket sales agent 2
Sends a customer information confirmation request to the information terminal 4 via the network 3 to determine whether the customer 6A is a legitimate customer.

In step S3, the customer 6A that has received the customer information confirmation request transmits the customer information to the ticket sales agent 2 via the network 3. Step S4
Then, a secure session required for communication of customer information and transmission of ticket information is established between the ticket sales intermediary device 2 and the information terminal 4. Here, the secure session refers to a communication path in which information is not tampered with or intercepted by a third party by exchanging keys used for encryption and decryption of information.

In step S5, the ticket sales agent 2
However, the ticket sales management server 1 uses the customer information sent by the customer 6A via the information terminal 4 and the network 3.
It is sent to the ticket sales management device 11 therein, and the ticket sales management device 11 checks the customer information with the customer information recorded in the customer information database 13.

In step S6, the ticket sales management device 11 notifies the ticket sales intermediary device 2 of the collation result. In step S7, the ticket sales intermediary device 2 obtains information on currently available tickets from the ticket sales management device 11
The ticket sales management device 11 searches the ticket information database 14 and retrieves the information on the currently available tickets.

In step S8, the ticket sales management device 11 sends information on currently available tickets to the ticket sales agent 2. In step S9, the ticket sales intermediary device 2 transmits the information of currently available tickets to the information terminal 4 via the network 3 and displays it on the display unit (not shown).

In step S10, the customer 6A selects a ticket he / she wants to purchase from the displayed tickets that are currently available for sale, and the information terminal 4 causes the network 3 to select.
To the ticket sales intermediary device 2 via.

In step S11, the customer 6 sent from the customer 6A via the information terminal 4 and the network 3 is sent.
A confirms the ticket he / she wants to purchase, and the network 3
The confirmation result is transmitted to the information terminal 4 via the.

In step S12, when the ticket that the customer 6A desires to purchase is confirmed, the ticket sales management device 11 is requested to execute the ticket purchase processing, and the ticket sales management device 11 receives the ticket purchase processing, that is, the ticket. Execute the sales procedure. At this time, the ticket sales management device 11 refers to and updates the customer information database 13 (the item “use point”) and the ticket information database 14.

In step S13, the ticket sales management device 11 confirms the execution of the ticket sales procedure and notifies the ticket sales agent 2 that the ticket purchase processing has been completed.

In step S14, the ticket sales intermediary device 2 transmits a request for payment for the purchased ticket to the information terminal 4 via the network 3. Step S1
In 5, the information terminal 4 deducts the price of the purchased ticket from the electronic money of the access card 61A for payment, and notifies the ticket sales agent 2 of the completion of the payment.
To the network via the network 3.

In step S16, the ticket sales intermediary 2 distributes the purchased ticket by transmitting the ticket information of the purchased ticket to the information terminal 4 via the network 3.

In step S17, the information terminal 4 records the identification number of the purchased ticket on the access card 61A, and notifies the ticket sales intermediary 2 that the distribution of the purchased ticket has been completed via the network 3. Notice.

In step S18, the secure session established between the ticket sales intermediary device 2 and the information terminal 4 is terminated by the completion of all the processes. Through this series of operations, the access card 61 owned by the customer 6A
The information recorded in A changes from the information in the table shown in FIG. 2A to the information in the table shown in FIG. 2B, for example.

In the table information of the ticket information database 14 shown in FIG. 4, the item "remaining number of tickets" is updated, and in some cases, the item "remaining ticket ID" is also updated.

Further, the item of "use point" of the customer information database 13 shown in FIG. 3 is also updated. Figure 6
6 is a timing chart showing an operation procedure when a customer cancels a ticket and subsequent resale without waiting for cancellation by the ticket sales system according to the embodiment of the present invention.

Hereinafter, with reference to FIG. 1, the operation procedure when the customer cancels the ticket and the subsequent resale without waiting for cancellation will be described with reference to the timing chart shown in FIG.

In step A1, the customer 6A desiring to cancel the ticket mounts the access card 61A in the access card reading section of the information terminal 4 and connects the information terminal 4 to the ticket sales intermediary device 2 via the network 3. To do.

In step A2, the ticket sales agent 2
Requests the information terminal 4 via the network 3 to confirm the customer information in order to determine whether the customer 6A is a valid customer.

At step A3, the customer 6A which has received the customer information confirmation request transmits the customer information to the ticket sales agent 2 via the network 3. Step A4
Then, a secure session required for communication of customer information and transmission of ticket information is established between the ticket sales intermediary device 2 and the information terminal 4. Here, the secure session refers to a communication path in which information is not tampered with or intercepted by a third party by exchanging keys used for encryption and decryption of information.

At step A5, the ticket sales agent 2
However, the ticket sales management server 1 uses the customer information sent by the customer 6A via the information terminal 4 and the network 3.
It is sent to the ticket sales management device 11 therein, and the ticket sales management device 11 checks the customer information with the customer information recorded in the customer information database 13.

At step A6, the ticket sales management device 11 notifies the ticket sales intermediary device 2 of the collation result. In step A7, the customer 6A sends information on the ticket to be canceled (for example, ticket ID) to the ticket sales agent 2 from the information terminal 4 via the network 3 to inquire whether the ticket can be canceled.

At step A8, the ticket sales agent 2
However, the ticket cancellation management device 12 inquires whether the ticket can be canceled, the ticket cancellation management device 12 confirms whether the ticket can be canceled, and if possible, updates the record of the ticket information database 14.

At step A9, the ticket cancellation management device 12 notifies the ticket sales agent 2 of the confirmation result. In step A10, the ticket sales agent 2
Informs the information terminal 4 via the network 3 that the ticket number for which cancellation is desired has been confirmed to be cancelable.

In step A11, the information terminal 4 erases the ticket identification number recorded in the access card 61A from the record, performs ticket cancellation processing, and notifies the ticket sales intermediary 2 of the completion notice to the network 3 To send via.

At step A12, the ticket sales intermediary 2 sends the refund amount information to the information terminal 4 via the network 3, and the information terminal 4 adds the refund amount to the electronic money of the access card 61A and refunds it. Perform processing.

At step A13, the ticket sales agent 2 instructs the ticket cancellation management device 12 to update the ticket information and the like, whereby the ticket cancellation management device 12 causes the ticket information database 14 and the customer information database 13 to display "". Update the "Use points" item.

At step A14, the secure session established between the ticket sales intermediary device 2 and the information terminal 4 is terminated. In step A15, the ticket cancellation management device 12 notifies the ticket sales agent 2 that the update of the ticket information and the like has been completed.

At step A16, the ticket vending machine 2 instructs the ticket vending machine 5 to update the sellable ticket information via the network 3, and the ticket vending machine 5
Will update the ticket information that can be sold.

At step A17, the customer 6B mounts the access card 61B in the access card reading section of the ticket vending machine 5, establishes a session with the ticket vending machine 5, and performs a ticket purchasing operation.

At step A18, a notification that the ticket vending machine 5 has completed updating the ticket information that can be sold is transmitted to the ticket vending intermediary device 2 via the network 3 (however, this step A18 is called step A17). Procedures may be interchanged).

At step A19, the ticket vending machine 5
Instructs the customer 6B to input the personal information of the customer 6B. At step A20, the customer 6B inputs his or her personal information into the ticket vending machine 5.

At step A21, the ticket vending machine 5
Asks the ticket sales management device 11 to confirm the personal information of the customer 6B via the network 3, and the ticket sales management device 11 refers to the personal information recorded in the customer information database 13 to identify the individual of the customer 6B. Check the information.

At step A22, the ticket sales management device 11 transmits the confirmation result of the personal information of the customer 6B to the ticket vending machine 5 via the network 3. At step A23, the customer 6B operates the ticket vending machine 5 to perform a ticket purchasing process.

At step A24, the ticket vending machine 5
Instructs the ticket sales management device 11 to update the ticket information of the ticket purchased by the customer 6B via the network 3, and the ticket sales management device 11 uses the “use points” of the ticket information database 14 and the customer information database 13. Update the item.

At step A25, the ticket sales management device 11 sends the update result of the item “use point” in the ticket information database 14 and the customer information database 13 to the ticket vending machine 5 via the network 3.

At step A26, the ticket vending machine 5
Terminates the session established with the customer 6B. In the method of selling a canceled ticket without waiting for cancellation, the customer's access card 61A, the customer database 13 on the selling side, and the selling side customer database 13 Since the information is managed by the ticket information database 14, the canceled ticket can be resold safely, reliably and in a short time.

FIG. 7 is a timing chart showing an operation procedure when a customer cancels a ticket and a subsequent resale with waiting for cancellation by the ticket sales system according to the embodiment of the present invention.

Hereinafter, with reference to FIG. 1, an operation procedure when the customer cancels the ticket and subsequent resale with waiting for cancellation will be described using the timing chart shown in FIG.

In step B1, the customer 6A desiring to cancel the ticket mounts the access card 61A on the access card reading section of the information terminal 4 and connects the information terminal 4 to the ticket sales intermediary device 2 via the network 3. To do.

At step B2, the ticket sales agent 2
Requests the information terminal 4 via the network 3 to confirm the customer information in order to determine whether the customer 6A is a valid customer.

At step B3, the customer 6A, which has received the customer information confirmation request, transmits his or her customer information to the ticket sales agent 2 via the network 3. In step B4, a secure session required for communication of customer information and transmission of ticket information is established between the ticket sales intermediary device 2 and the information terminal 4. Here, the secure session refers to a communication path in which information is not tampered with or intercepted by a third party by exchanging keys used for encryption and decryption of information.

In step B5, the ticket sales agent 2
Sends the customer information about the customer 6A sent by the customer 6A via the network 3 to the ticket sales management device 11 in the ticket sales management server 1, and the ticket sales management device 11 stores the customer information and the customer information database. The customer information recorded in 13 is checked.

At step B6, the ticket sales management device 11 notifies the ticket sales intermediary device 2 of the collation result. In step B7, the customer 6A sends information on the ticket to be canceled (for example, ticket ID) to the ticket sales agent 2 from the information terminal 4 via the network 3 to inquire whether the ticket can be canceled.

At step B8, the ticket sales agent 2
However, the ticket cancellation management device 12 inquires whether the ticket can be canceled, the ticket cancellation management device 12 confirms whether the ticket can be canceled, and if possible, updates the record of the ticket information database 14.

At step B9, the ticket cancellation management device 12 notifies the ticket sales agent 2 of this confirmation result. In step B10, the ticket sales agent 2
Informs the information terminal 4 via the network 3 that the ticket number for which cancellation is desired has been confirmed to be cancelable.

In step B11, the information terminal 4 deletes the identification number of the ticket to be canceled, which is recorded in the access card 61A, from the record, performs the ticket cancellation process, and issues a completion notice to the ticket sales agent 2 To the network via the network 3.

At step B12, the ticket sales intermediary 2 transmits the refund amount information to the information terminal 4 via the network 3, and the information terminal 4 adds the refund amount to the electronic money of the access card 61A and refunds it. Perform processing.

At step B13, the secure session established between the ticket sales intermediary device 2 and the information terminal 4 is terminated. In step B14, the ticket sales intermediary device 2 instructs the ticket cancellation management device 12 to update the ticket information and the like, whereby the ticket cancellation management device 12 causes the ticket cancellation management device 12 to “use points” in the ticket information database 14 and the customer information database 13. Update the item.

At step B15, the ticket cancellation management device 12 notifies the ticket sales agent 2 that the update of the ticket information and the like is completed. In step B16, the ticket sales agent 2 inquires of the ticket cancellation management device 12 about the canceled ticket whether or not there is a customer waiting for the cancellation of the ticket.

At step B17, the ticket cancellation management device 12 searches the ticket information database 14 to confirm the existence of the customer who is waiting for the cancellation of the ticket, and notifies the ticket sales agent 2 of it.

At step B18, the ticket sales intermediary device 2 requests the ticket sales management device 11 to confirm the customer information regarding the customer waiting for the cancellation. In step B19, the ticket sales management device 11 sends the confirmation result and customer information of the customer waiting for cancellation to the ticket sales agent 2.

In step B20, the ticket sales management device 11 is requested to execute the ticket purchase process that is waiting for cancellation, and the ticket sales management device 11 executes the ticket purchase process, that is, the ticket sales procedure.
At this time, the ticket sales management device 11 refers to and updates the customer information database 13 (the item “use point”) and the ticket information database 14. afterwards,
After confirming the execution of the ticket sales procedure, the ticket sales intermediary device 2 is notified that the ticket purchase processing has been completed.

At step B21, the ticket sales intermediary device 2 informs the customer 6B that the purchased ticket has been secured.
To notify. This contact method is telephone, FAX, mail, E
You can send e-mail, etc.

At step B22, the customer 6 who received the notification
B uses the information terminal that he owns to purchase this ticket. In addition, with this sales method with waitlist, you can check the customer's information at the time when the customer registers the waitlist, so there is an unreasonable waitlist for cancellation or a normal waitlist. Unfair intervention can be prevented.

FIG. 8 is a timing chart showing an operation procedure when a customer registers a waiting list for canceling a ticket by the ticket sales system according to the embodiment of the present invention.

Hereinafter, with reference to FIG. 1, an operation procedure when a customer registers a ticket cancellation wait will be described using the timing chart shown in FIG. In step C1, the customer 6B who wishes to register the ticket waiting for cancellation cancels the access card 61B with an information terminal (not shown in the figure, which he / she owns).
B)) access card reader,
The information terminal 4B is connected to the ticket sales intermediary device 2 via the network 3.

At step C2, the ticket sales agent 2
Requests the information terminal 4B via the network 3 to confirm the customer information in order to determine whether the customer 6B is a legitimate customer.

In step C3, the customer 6B who receives the request for confirmation of the customer information sends his or her customer information to the information terminal 4
It is transmitted to the ticket sales intermediary device 2 via B and the network 3.

At step C4, the ticket sales agent 2
A secure session required for communication of customer information and transmission of ticket information.
Here, the secure session refers to a communication path in which information is not tampered with or intercepted by a third party by exchanging keys used for encryption and decryption of information.

At step C5, the ticket sales agent 2
Sends the customer information about the customer 6B sent by the customer 6B via the network 3 to the ticket sales management device 11 in the ticket sales management server 1, and the ticket sales management device 11 stores the customer information and the customer information database. The customer information recorded in 13 is checked.

At step C6, the ticket sales management device 11 notifies the ticket sales intermediary device 2 of the collation result. In step C7, the customer 6B transmits ticket information (for example, a ticket ID, etc.) relating to the ticket that the customer wants to wait for cancellation to the ticket sales agent 2 via the network 3 to check whether or not the cancellation waiting registration is possible. Contact us.

At step C8, the ticket sales agent 2
Requests the ticket cancellation management device 12 to confirm the ticket information regarding the ticket that is waiting for cancellation, and the ticket cancellation management device 12 searches the ticket information database 14 to determine whether the ticket is waiting for cancellation (“remaining ticket Check the presence / absence of "Cancel wait acceptance" recorded in the "ID" column.

At step C9, the ticket cancellation management device 12 confirms the ticket information regarding this ticket and notifies the ticket sales intermediary device 2 of the confirmation result. If there is no preceding wait for cancellation, it is possible to inform the ticket sales intermediary device 2 that the cancellation wait can be accepted, and if there is a preceding cancellation wait, the cancellation wait cannot be accepted. Notice.

At step C10, the ticket sales intermediary device 2 replies to the information terminal 4B via the network 3 as to whether or not it is possible to register the waiting for cancellation of the ticket desired to be canceled. If it is possible to accept the waiting for cancellation, the fact that this ticket is accepted as the number of the waiting for cancellation ticket is accepted.
To B via the network 3.

In step C11, the ticket sales intermediary device 2 instructs the ticket cancellation management device 12 to register the ticket for waiting for cancellation, and the ticket cancellation management device 12 writes " Record “waiting for cancellation”.

At step C12, the ticket cancellation management device 12 sends the cancellation wait registration processing report information to the ticket sales agent 2. At step C13, the secure session established between the information terminal 4B and the ticket sales intermediary device 2 is terminated.

According to this cancellation waiting registration method, it is possible to confirm the person who wishes to wait for cancellation based on the customer information of the person at the time of registration processing, so that the person who registers can be easily managed. . It is also possible to collect a registration fee from the electronic money in the access card when registering for this cancellation, and by collecting this registration fee, you can only make a reservation application for the ticket and actually purchase the ticket. It is possible to prevent the generation of customers who do not want to receive it.

In the present embodiment, a part of the work that can be processed by the information terminal 4 and the ticket vending machine 5 is illustrated, but in general, both the information terminal 4 and the ticket vending machine 5 Ticket sales, ticket cancellation,
Any of the pending registrations for tickets can be processed.

Further, it is possible to discount the ticket purchase price by referring to the column of "point of use" in the table of the personal information of the customer recorded in the customer information database shown in FIG.

[0103]

As described above, according to the present invention, a ticket sales management server that includes a customer information database and a ticket information database for managing ticket sales processing / cancellation processing, an information terminal, and a ticket vending machine are provided. Between the information terminal or the ticket vending machine by connecting the two via a network and a ticket vending machine.
Since the sale of tickets, the cancellation of tickets, and the registration of waiting tickets for cancellation can be performed, the ticket sales processing, the cancellation processing, and the registration processing of waiting tickets for cancellation can be performed quickly and easily.

Further, it is possible to appropriately grasp the customer's personal information and the order status and sell the ticket appropriately for each customer.

[Brief description of drawings]

FIG. 1 is a block diagram showing an overall configuration of a ticket sales system according to an embodiment of the present invention.

FIG. 2 is a table configuration diagram illustrating the content of information recorded in an access card of the ticket sales system according to the embodiment of the present invention.

FIG. 3 is a table configuration diagram exemplifying contents of personal information of a customer recorded in a customer information database of the ticket sales system according to the embodiment of the present invention.

FIG. 4 is a table configuration diagram illustrating the content of information recorded in a ticket information database of the ticket sales system according to the embodiment of the present invention.

FIG. 5 is a timing chart showing an operation procedure when a customer purchases a ticket for initial sale by the ticket sales system according to the embodiment of the present invention.

FIG. 6 is a timing chart showing an operation procedure when a customer cancels a ticket and subsequent resale without waiting for cancellation by the ticket sales system according to the embodiment of the present invention.

FIG. 7 is a timing chart showing an operation procedure when a customer cancels a ticket and subsequent resale with waiting for cancellation by the ticket sales system according to the embodiment of the present invention.

FIG. 8 is a timing chart showing an operation procedure when a customer registers a waitlist for a ticket cancellation by the ticket sales system according to the embodiment of the present invention.

[Explanation of symbols]

1 …… Ticket sales management server, 2 …… Ticket sales intermediary, 3 …… Network, 4 …… Information terminal, 5 ……
Ticket vending machine, 7 ... General customer, 11 ... Ticket sales management device, 12 ... Ticket cancellation management device, 13
...... Customer information database, 14 ...... Ticket information database, 6A, 6B ...... Customer, 61A, 61B ...... Access card

─────────────────────────────────────────────────── ─── Continued Front Page (51) Int.Cl. ⁷ Identification Code FI Theme Coat (Reference) G06F 17/60 ZEC G06F 17/60 ZEC G07B 1/00 G07B 1/00 Z

Claims (8)

[Claims] 1. A customer information database in a ticket sales system that performs ticket sales processing, cancellation processing, and canceled ticket resale processing using a dedicated card-type information recording medium containing electronic money information. And a ticket information database for managing ticket sales processing and ticket cancellation processing, and ticket sales for mediating between the ticket sales management means and the information equipment connected to the network. The information exchange between the customer and the ticket sales intermediary means can be performed by reading the recorded content of the intermediary means and the card type information recording medium owned by the customer, and the information exchange with the ticket sales intermediary means is executed. Information terminal means for storing, and the recorded contents of the card type information recording medium owned by the customer. Ticket sales means for enabling information exchange between the customer and the ticket sales intermediary means by receiving money or receiving cash, and ticket sales means for exchanging information with the ticket sales intermediary means. A ticket sales system characterized by that. 2. The ticket sales intermediary means stores, from the information terminal means or the ticket sales means, ticket information relating to a ticket that the customer desires to purchase, cancel, or wait to cancel, and personal information of the customer. Receiving via a network causes the ticket sales management means to confirm the ticket information and the personal information, and notifies the information terminal means or the ticket sales means of the confirmation result via the network. The ticket sales system according to claim 1. 3. The information terminal means and the ticket selling means respectively sell the ticket selling information about a ticket that the customer desires to purchase or cancel or register for cancellation, and the personal information of the customer. The ticket selling system according to claim 1, wherein the ticket is transmitted to an intermediary means via the network. 4. The information terminal means and the ticket selling means display the ticket information confirmation result of the ticket that the customer wishes to purchase, cancel or register for cancellation, and the confirmation result of the customer information of the customer. The ticket sales system according to claim 1, wherein the ticket sales mediation means receives the information via the network. 5. The information terminal means and the ticket selling means update the information recorded in the card type information recording medium by using the information transmitted from the ticket selling intermediary means. The ticket sales system according to claim 1. 6. The card information updating means records the identification number of the ticket purchased by the customer in the card type information recording medium, and the price of the ticket purchased by the customer from the balance of the electronic money information. The ticket sales system according to claim 5, further comprising: means for withdrawing. 7. The card information updating means erases the identification number of the ticket canceled by the customer from the card type information recording medium, and the price of the ticket canceled by the customer is used as the balance of the electronic money information. The ticket selling system according to claim 5, further comprising: a means for adding. 8. The unmanned selling system according to claim 1, wherein the information exchanged between said information terminal means or ticket selling means and said ticket selling intermediary means can be encrypted.