JP2006252281A - Method and system for verifying information disclosure effect - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To verify validity of information disclosed while enhancing the convenience for an inquiry responding person. <P>SOLUTION: A classification information change sharing means 32 manages a shared classification list, and an information disclosing means 41 discloses information related to classes of the classification list that is requested for browsing through a communication network 10. When inquiry responses to inquiries from other than a Web site are performed according to classes of the classification list, an inquiry responding history recording means 21 records the inquiry responses as response history for every class. An effect verification means 51 verifies the effect of information disclosure from the number of browsing according to the browsing history and the number of inquiry responses according to the inquiry response history. <P>COPYRIGHT: (C)2006,JPO&NCIPI

Description

  The present invention relates to an information disclosure effect verification method and an information disclosure effect verification system for verifying information disclosure effects and the like.

  Conventionally, on a website, for example, information that enables a viewer to solve a question is disclosed. In addition, information published on websites is often classified into categories so that viewers can easily search.

  In other words, information that can be browsed is stored in the information system on the information center side by category, and upon request from the viewer, a list of categories is disclosed to the viewer and selected from the list. Information that matches the category is released. In addition, information by full text search or the like according to an arbitrary keyword can be disclosed to the viewer.

As a method for facilitating information retrieval, Patent Document 1 includes a center that stores a plurality of categories for classifying a question and the strength of each respondent in each category in association with each other. Obtain a question in natural language and the category of the question, determine the respondent to whom the question is output based on the strength of each respondent in the question category, and send it to the respondent's terminal of the determined respondent The question is output, the natural language answer to the question is obtained from the respondent's terminal, and the answer is output to the questioner's terminal, eliminating the need for processing for understanding the meaning. We have proposed an information system that allows the questioner to easily obtain answers to questions in natural language.
JP 2003-223462 A

  By the way, in the above-mentioned patent document 1, in a web search or the like, a page intended by a user can be hit by a natural language. There is no means to share the classification of possible information. For this reason, there is a problem that it is impossible to verify what topic information is being browsed and how effective the information disclosure is.

  If the effectiveness of information disclosure cannot be verified in this way, a large amount of information unnecessary for viewers will be released, which not only hinders information search but also releases unhelpful information without correction. And wasted resources.

  In addition, by browsing information transmitted on websites, etc., information viewers can solve questions and have the effect of reducing unnecessary inquiries by telephone, e-mail, etc. If there is no association between the information received and the content of the inquiry received by telephone or e-mail, there is a problem that the inquiry response to the inquiry by telephone or e-mail becomes complicated. .

  That is, when information is disclosed by the information disclosure system, and the inquiry management system is to respond to inquiries by telephone or e-mail, the information of the information disclosure system is used by the inquiry responder to answer the inquiry. Will search.

  At that time, if there is no information association between the inquiry management system and the information disclosure system, each time the inquiry responder makes an inquiry, the inquiry management system terminal inputs the contents and classification of the inquiry, and at the same time It is necessary to input again the content and classification of the inquiry for searching for information in the information disclosure system, and it takes time and time to answer.

  This invention is made | formed in view of such a condition, and it aims at providing the information disclosure effect verification method and information disclosure effect verification system which can solve the said problem.

According to the information disclosure effect verification method of the present invention, when there is a request for browsing information related to a classification of a common classification list via a network, the browsing of the information is recorded as a browsing history, and an inquiry from a site other than a website is answered. When the inquiry response is performed according to the classification of the classification list, the inquiry response is recorded as an inquiry response history, and information is disclosed from the number of browsing according to the browsing history and the number of inquiry corresponding to the inquiry response history. The effect of is verified.
The browsing history may be recorded for each category of the classification list, and the inquiry response history may be recorded for each category of the classification list.
In addition, the classification is changed according to the change in the classification of the information, the classification is changed according to the change in the classification corresponding to the inquiry, and each changed classification is reflected in the classification list. be able to.
Further, the effect of the information disclosure can be verified from the ratio between the number of browsing cases and the number of inquiry correspondence cases.
Further, the effect of the information disclosure can be verified from the ratio between the number of inquiries corresponding to the inquiries and the number of cases solved by the answer to the inquiries.
The information disclosure effect can be verified according to the date and time or the period included in the browsing history and the inquiry response history.
In addition, the verification of the information disclosure effect can be performed based on the evaluation of whether the problem has been solved.
The information disclosure effect verification system of the present invention discloses a classification information standardization unit that manages a common classification list, and discloses information related to the classification of the classification list that is requested to be browsed via a network. Information disclosure means for recording as a browsing history, and inquiry response history recording means for recording the inquiry response as an inquiry response history when an inquiry response to a query from other than a website is performed according to the classification in the classification list And an effect verification means for verifying the effect of information disclosure from the number of browsing corresponding to the browsing history and the number of inquiry corresponding to the inquiry response history.
Further, the information disclosing means records the browsing history for each category of the classification list, and the inquiry correspondence history recording means records the inquiry correspondence history for each classification of the classification list. Can do.
In addition, the information adding and changing means for changing the classification according to the change of the classification of the information, and the inquiry response history changing means for changing the classification according to the change of the classification corresponding to the inquiry, the classification information common The converting means can reflect each change in the classification list.
The effect verification means can verify the information disclosure effect from the ratio between the number of browsing cases and the number of inquiries.
Further, the effect verification means can verify the effect of the information disclosure from the ratio between the number of cases corresponding to the inquiry and the number of cases solved by answering the inquiry.
The effect verification means can verify the information disclosure effect according to the date and time or the period included in the browsing history and the inquiry response history.
Further, the effect verification means can verify the information disclosure effect based on an evaluation of whether or not the problem has been solved.
In the information disclosure effect verification method and the information disclosure effect verification system of the present invention, the classification information sharing means manages the common classification list, and the information disclosure means classifies the classification list that is requested to be browsed via the network. When the information related to the information is disclosed, the browsing of the information is recorded as a browsing history, and the inquiry response history recording means performs the inquiry response to the inquiry from other than the website according to the classification of the classification list, the inquiry response is performed. The information is recorded as an inquiry response history, and the effect of the information disclosure is verified by the effect verification means from the number of browsing corresponding to the browsing history and the number of inquiry corresponding to the inquiry response history.

  According to the present invention, a common classification list is managed by the classification information sharing means, and information related to classification of the classification list that is requested to be browsed via the network is disclosed by the information disclosure means. When browsing is recorded as browsing history and the query response history recording means responds to a query from a site other than the website according to the classification in the classification list, the query response is recorded as a query response history, and the effect is verified. Since the effectiveness of information disclosure is verified from the number of browsing according to the browsing history and the number of inquiries corresponding to the inquiry response history, the validity of the published information can be verified. The convenience of the responder can be improved.

In this embodiment, a common classification list is managed by the classification information sharing means, and information related to the classification of the classification list that is requested to be browsed via the network is disclosed by the information disclosure means, and further information browsing is performed. Is processed as a browsing history, and when the inquiry response to the inquiry from other than the website is performed according to the classification of the classification list by the inquiry response history recording means, the inquiry response is recorded as an inquiry response history, and the effect verification means Can verify the effectiveness of information disclosure from the number of browsing according to the browsing history and the number of inquiries corresponding to the inquiry handling history, and verify the effectiveness of the published information. The convenience can be improved.

Hereinafter, the details of the present invention will be described with reference to the drawings.
(Embodiment 1)
FIG. 1 is a block diagram showing Embodiment 1 of the information disclosure effect verification system of the present invention, and FIGS. 2 to 13 are diagrams for explaining an information disclosure effect verification method in the information disclosure effect verification system of FIG. .

  The information disclosure effect verification system shown in FIG. 1 includes an inquiry management device 20, a classification information sharing device 30, an information disclosure device 40, and an effect verification device 50.

  The information disclosure apparatus 40 is connected to a communication network 10 such as the Internet. The inquiry management device 20 and the information disclosure device 40 are respectively connected to the classification information sharing device 30 and the effect verification device 50 via a LAN or the like. The inquiry management device 20 and the information disclosure device 40 are also connected by a LAN or the like.

  The inquiry management device 20 is an information processing device such as a server computer, an interface for inputting an inquiry received by a person who responds to an inquiry by telephone or e-mail other than a website, an answer content, and an inquiry classification, and an inquiry response history Inquiry response history recording means 21 that records and saves the inquiry input to the storage unit 23, its answer contents, and inquiry classification, and an inquiry response history that changes the past inquiry response history stored in the inquiry response history storage unit 23 It has a change means 22 and an inquiry response history storage unit 23 for recording an inquiry response history.

  Here, an inquiry correspondence history recording screen 201 as shown in FIG. 2 is represented as an interface for inputting the inquiry contained in the inquiry correspondence history recording means 21, the contents of the response, and the classification of the inquiry.

  In the inquiry response history recording screen 201, an inquiry content recording field 201a for inputting an inquiry from an inquirer, an answer content recording field 201b for recording an answer content of an inquiry responder, and an inquiry classification recording field for inputting an inquiry classification 201c, a classification selection button 201d that acquires a classification list to be input to the inquiry classification recording field from the classification list storage unit 33 and displays a list screen, and calls the information disclosure means 41 of the information disclosure apparatus 40 from the inquiry management apparatus 20 to inquire. An information search button 201e for a corresponding person to search for information is provided.

  Here, the classification list is a list of classifications of information that can be browsed via the communication network 10. That is, if the contents that can be browsed via the communication network 10 are related to, for example, the use method or setting method of e-mail, classifications such as “about mailing list” and “about mail password” are provided as described below. Each group of classifications is a classification list. In addition, the information corresponds to, for example, an explanatory text of each classification when the classification is “about mailing list” or “about mail password”.

  The recording process for the inquiry handling history storage unit 23 is performed as shown in FIG. That is, the received inquiry content is stored in the inquiry content 301, the response content by the inquiry responder is stored in the response content 302, the inquiry content classification is stored in the classification 303, and the date and time when the inquiry is received is stored in the inquiry date 304. Is done. These contents are stored in the inquiry response history storage unit 23 as an inquiry response history.

  The information disclosure device 40 is an information processing device such as a server computer, and provides information retrieval functions and information from the information storage unit 43 to a viewer who wants to browse information via a communication network such as the Internet. Information disclosure means 41 having a function of sending the retrieved information to the viewer and a function of recording a browsing history of the information browsed by the user in the browsing history storage unit 44, and a new information storage unit 43. Information adding / changing means 42 for adding information or changing stored information.

  Here, an information search result display screen 401 as shown in FIG. 4 is sent to a viewer who wants to browse information using the information disclosure apparatus 40. The information search result display screen 401 displays a classification as an information search target, an inquiry content as a search sentence, and zero or more search results.

  The information storage method in the information storage unit 43 is as shown in FIG. That is, information is stored in information 501, and information classification is stored in classification 502.

  The browsing history recording process for the browsing history storage unit 44 is performed as shown in FIG. That is, the time when the viewer browsed the information is stored as the browsing time 601, the information browsed by the viewer is stored as the browsing information 602, and the classification of the browsed information is stored as the classification 603. These contents are stored as a browsing history in the browsing history storage unit 44.

  The classification information sharing apparatus 30 is an information processing apparatus such as a server computer, which changes the inquiry, information, and classification information used in common in the browsing history, stores them in the classification list storage unit 33, and classifies the classification change history. The change history storage unit 34 stores the inquiry classification in the inquiry response history storage unit 23, the information classification in the information storage unit 43, and the browsing history classification in the browsing history storage unit 44 so as to share the processing. And classification information change sharing means 32 as classification information sharing means to be performed. Here, the classification information is information indicating classification.

  The classification list storage method in the classification list storage unit 33 is as shown in FIG. That is, the classification has a hierarchical structure with a tree structure, and the classification of the upper hierarchy is a classification name that abstracts the classification of the lower hierarchy.

  The method of storing the classification change history in the classification change history storage unit 34 is as shown in FIG. That is, the changed classification is stored in the target classification 801. The work content indicating what kind of work the classification stored in the target classification 801 is changed is stored in the work 802. Work contents include add, delete, rename, and move.

  Information necessary for reproducing the change contents is stored in the related information 803. In the related information 803, when the work is added, the parent classification indicating the hierarchy to which the classification stored in the target classification 801 is added is stored. When the work is deleted, nothing is stored and the work is not performed. When the name is changed, the previous name is stored, and when the work is moved, the parent classification indicating the hierarchy after the movement is stored.

  The effect verification device 50 is an information processing device such as a server computer and has an effect verification means 51. The effect verification means 51 totals the number of inquiry correspondences for each category from the inquiry correspondence history storage unit 23, and counts and displays the number of browsing cases for each category from the browsing history storage unit 44. Here, the number of inquiry correspondences is obtained according to the inquiry correspondence history stored in the inquiry correspondence history storage unit 23.

  Note that since the inquiry response is performed in response to the inquiry, in this embodiment, the inquiry response number and the inquiry number mean the same thing. Further, the number of browsing cases is obtained according to the browsing history stored in the browsing history storage unit 44.

  Also, here, it is possible to specify the date and time and the period, and to add up with the specified date and time. It is also possible to calculate and display the ratio of the number of browsing information to the number of inquiries.

  The effect verification result screen displayed by the effect verification apparatus 50 is as shown in FIG. That is, the number of inquiries and the number of information browsing are displayed for each classification on the screen. In addition, the ratio of the number of browsing information to the number of inquiries is displayed.

Next, the information disclosure effect verification method will be described.
First, as shown in FIG. 10, the inquirer selects whether to use the information disclosure apparatus 40 to search for information or to make an inquiry without searching for information (step S10). When searching for information, the information disclosing device 40 is used via the communication network 10, and the information disclosing means 41 searches for information from the information storage unit 43 (step S11). When making an inquiry without searching for information, the following (step S15) is followed.

  Then, the inquirer browses the search result (step S12). The browsing history of information is recorded in the browsing history storage unit 44 (step S13). If the inquirer can solve his / her own question by browsing the information, the inquiry is terminated without making an inquiry (step S14). If the inquirer cannot solve his / her own question by browsing the information, the inquirer makes an inquiry by telephone or e-mail (step S15).

  The inquiry responder uses the inquiry response history recording means 21 to input the inquiry contents from the inquiry person accepted by telephone or e-mail, the answer contents, and the inquiry classification. The inquiry classification is recorded by the inquiry correspondence history recording means 21 as a list of classifications stored in the classification list storage unit 33, and the inquiry classification is selected or input manually. The inputted inquiry response history is stored in the inquiry response history storage unit 23.

  When an inquiry responder searches information in the information disclosure apparatus 40 in order to answer an inquiry of the inquiry person, the inquiry from the inquiry person already entered and the classification of the inquiry are used to efficiently search for information. Can do.

  In this case, as shown in FIG. 11, the inquirer first inputs the inquiry content and classification of the received inquiry into the inquiry correspondence recording screen 201 shown in FIG. 2 (step S20). The inquirer presses the information search button on the inquiry correspondence recording screen 201 (step S21).

  The inquiry response history recording means 21 transmits the input inquiry contents and the inquiry classification to the information disclosure apparatus 40 (step S22). The information disclosing means 41 receives the inquiry contents and the classification of the inquiry from the inquiry correspondence history recording means 21, and searches the inquiry contents received from the information storage section 43 for information that matches the inquiry classification (step S23).

  The information disclosing means 41 displays the search result on the information search result display screen 401 shown in FIG. 4 (step S24). The inquiry responder browses the displayed results and answers the inquiry by telephone or e-mail.

  New addition of information to be disclosed or change of information already recorded in the information storage unit 43 is performed by the information addition / change means 42. Enter information classification when adding or changing information. The information classification is input by the information addition / change unit 42 displaying a list of classifications stored in the classification list storage unit 33, and selecting or manually inputting the classification list.

  The classification information sharing device 30 changes the classification of the inquiry correspondence history in the inquiry correspondence history storage unit 23, the classification of the information in the information storage unit 43, and the classification of the browsing history in the browsing history storage unit 44.

  In this case, as shown in FIG. 12, first, the classification information change sharing means 32 acquires classification information from the classification list storage unit 33 (step S30). The classification changer changes the portion of the acquired classification information that needs to be changed (step S31). The classification information change sharing means 32 reflects the change contents in the classification list storage unit 33 and stores them (step S32).

  The classification information change sharing means 32 records the change contents of the classification in the classification change history storage unit 34 (step S33). The classification information change sharing unit 32 acquires the classification change from the classification change history storage unit 34 and transmits it to the inquiry response history change unit 22 (step 34). The inquiry correspondence history changing unit 22 reflects the change contents of the classification received from the classification information change commoning unit 32 to the classification to be changed in the inquiry correspondence history storage unit 23.

  Since the existing history is changed, there is no new work, and the reflection is performed by three operations of deletion, name change, and movement (step 35). The classification information change sharing unit 32 acquires the classification change from the classification change history storage unit 34 and transmits it to the information addition / change unit 42 (step 36).

  The information addition / change unit 42 reflects the change contents of the classification received from the classification information change sharing unit 32 to the classification to be changed in the information storage unit 43. Reflection is performed by adding, deleting, renaming, and moving (step 37). The information addition / change unit 42 reflects the change contents of the classification received from the classification information change commoning unit 32 to the classification to be changed in the browsing history storage unit 44. Since the existing history is changed, there is no new work, and the reflection is performed by three operations of deletion, name change, and movement (step 38).

  Verification of the effect of information disclosure is performed by the effect verification device 50. In this case, as shown in FIG. 13, the effect verification means 51 refers to the inquiry history in the inquiry correspondence history storage unit 23 and counts the number of inquiries for each inquiry correspondence history classification (step S40). Next, the browsing history in the browsing history storage unit 44 is referred to, and the number of browsing cases is totaled for each browsing history classification (step S41).

  The number of readings totaled for each category is divided by the number of inquiries, and the ratio of the number of browsing information to the number of inquiries is calculated for each category (step S42). The number of inquiries collected for each classification, the number of information browsing, and the ratio of the number of information browsing to the number of inquiries are displayed (step S43).

  The effect of information disclosure can be verified from the numerical value displayed by the effect verification device 50. When the amount of information for each category is the same, if the ratio of the number of information browsing to the number of inquiries of one classification is less than the ratio of the number of information browsing to the number of inquiries of other classifications, the information is more information than the information of other classifications It can be judged that the percentage of inquirers' questions is solved by disclosure.

  Accordingly, it can be understood that the information of such classification has less information disclosure effect than the information of other classifications, and it is necessary to add information, improve the understandability, and the like. In addition, the date and time is specified when counting, and the effect of the addition or change of information is verified by comparing the ratio of the number of browsing information to the number of inquiries before and after the addition or change of information for the same classification. be able to.

  When the ratio is increased, it becomes possible for the inquirer to solve the question further by browsing the information after adding or changing the information, and it can be determined that the effect of information disclosure is improved. Also, if you advertise that information of a certain category has been made public, you can advertise by comparing the ratio of the number of information browsing to the number of inquiries of the advertised classification and the ratio of information browsing to the number of inquiries of the classification not advertised It is also possible to judge the effect of.

  As described above, in the first exemplary embodiment, the common classification list is managed by the classification information change common unit 32, and the information disclosure unit 41 is related to the classification of the classification list that is requested to be browsed via the communication network 10. When information is released, information browsing is recorded as a browsing history for each category, and inquiry response history recording means 21 performs an inquiry response to an inquiry from a site other than a website according to the classification in the classification list. Correspondence is recorded and processed for each classification as an inquiry correspondence history, and the effect verification means 51 verifies the effect of information disclosure from the number of browsing cases according to the browsing history and the number of inquiry correspondences according to the inquiry handling history.

  As a result, it is possible to compare the browsing status of the published information and the number of inquiries corresponding to the information for each classification, and further by sharing the classification of the inquiry and the information for each classification, that is, for each topic. Can be compared with the number of browsing of information, so that the effect of the published information can be grasped in detail.

  In addition, when the inquiry responder searches for information in the information disclosure means 41 for an answer to the inquiry, it can be performed according to the classification of the common classification list, and the trouble of inputting the inquiry content and the classification is reduced. Since it can be omitted, it is possible to improve the convenience of the responder of the inquiry.

  In addition, by improving the convenience of responding inquiries, the number of responses processed per inquired responder will increase, and it will suffice to secure the minimum necessary staff, greatly reducing the cost of responding to inquiries. Can do.

  Also, by grasping the effect of information in detail, it is possible to add or delete content that seems to be necessary, and browsing the information on the website can solve the question of the viewer In addition, since the number of inquiries by telephone or e-mail is reduced, the cost required for inquiries can be greatly reduced.

(Embodiment 2)
FIG. 14 is a block diagram for explaining the second embodiment when the configuration of the information disclosure effect verification system of FIG. 1 is changed.

  In the information disclosure effect verification system in the second embodiment shown in FIG. 14, the classification information change sharing means 32, the classification list storage unit 33, and the classification change history storage unit included in the classification information sharing apparatus 30 in the first embodiment. 34 and the effect verification means 51 included in the effect verification apparatus 50 are different from the first embodiment in that the information disclosure apparatus 40 includes the effect verification means 51.

  That is, in the second embodiment, the information disclosure apparatus 40 is provided with a classification management unit 45, an information disclosure unit 46, and an effect verification unit 47.

  The classification management unit 45 includes a classification information change sharing unit 45a, a classification list storage unit 45b, and a classification change history storage unit 45c. The information disclosure unit 46 includes an information disclosure unit 46a, an information addition / change unit 46b, an information storage unit 46c, and a browsing history storage unit 46d. The effect verification unit 47 includes effect verification means 47a.

  The classification management unit 45 shares and changes classification information in the same manner as described above. The effect verification unit 47 verifies the effect as described above.

  In addition, since the operation | movement in the information disclosure effect verification system in Embodiment 2 is the same as that of Embodiment 1, the description is omitted here.

  As described above, in the second embodiment, the information disclosure apparatus 40 includes the classification management unit 45, the information disclosure unit 46, and the effect verification unit 47. In addition to the same effects as those in the first embodiment, The system can be simplified.

  In the second embodiment, the information disclosure device 40 includes the classification management unit 45, the information disclosure unit 46, and the effect verification unit 47. However, the classification management unit 45 and the effect verification unit 47 are connected to the inquiry management device 20. You may make it provide in the side. Alternatively, the classification management unit 45 may be provided on the information disclosure device 40 side, the effect verification unit 47 may be provided on the inquiry management device 20 side, the effect verification unit 47 may be provided on the information disclosure device 40 side, and the classification management unit 45 may be provided. You may provide in the inquiry management apparatus 20 side.

(Embodiment 3)
15 to 17 are diagrams for explaining the third embodiment when the information disclosure effect verification method in the information disclosure effect verification system of FIG. 1 is changed.

  In the third embodiment, as shown in FIG. 15, in the inquiry storage method in the browsing history storage unit 44 in FIG. 1, the inquiry content 1501 (same as 301 in FIG. 3) and the answer content 1502 (same as 302 in FIG. 3). ), Classification 1503 (same as 303 in FIG. 3), and inquiry date 1504 (same as 304 in FIG. 3).

  That is, not only the information browsed by the inquirer but also the evaluation result of whether the questioner solved the question or not as a result of browsing the information, and the evaluation result is recorded in the browsing history storage unit 44. To do. In this case, the inquirer inputs the evaluation after browsing the information on the information display screen 1601 shown in FIG.

  Next, the information disclosure effect verification method will be described. In the following description, the configuration of FIG. 1 will be used as appropriate.

  First, the effect of information disclosure is verified by the effect verification device 50. In this case, as shown in FIG. 17, the effect verification means 51 refers to the inquiry correspondence history in the inquiry correspondence history storage unit 23 and counts the number of inquiries for each inquiry correspondence history classification (step S50).

  Next, the browsing history in the browsing history storage unit 44 is referred to, and the number of browsing cases is totaled for each browsing history classification (step S51). Next, the browsing history of the browsing history storage unit 44 is referred to, and the number of cases solved for each browsing history classification is tabulated (step S52).

  The number of browses totaled for each category is divided by the number of queries, and the ratio of the number of browses of information to the number of queries for each category is calculated (step S53). The number of cases solved for each category is divided by the number of inquiries, and the ratio of the number of cases solved to the number of inquiries for each category is calculated (step S54).

  The number of inquiries, the number of information browsed, the number of resolved cases, the ratio of the number of browsed information with respect to the number of inquiries, and the ratio of the number of resolved cases with respect to the number of inquiries are displayed (step S55).

  As described above, in the third embodiment, not only the record of the information browsed by the inquirer but also the evaluation result of whether or not the question point has been solved as a result of browsing the information by the inquirer is inputted and the evaluation result is obtained. Since it is recorded in the browsing history storage unit 44 and the number of resolved cases and the number of resolved cases for inquiries are displayed, the effect of information disclosure can be verified in more detail in addition to the above-described operational effects. .

  That is, it is possible to determine whether the published information is useful for solving the problem by counting the evaluations as to whether the problem has been solved.

  In the third embodiment, since the evaluation result is recorded in the browsing history storage unit 44, the ratio of the number of information browsing cases to the number of inquiry cases of a certain category is larger than the ratio of the number of information browsing cases to the number of inquiry cases of other classifications. Nevertheless, if the ratio of the number of resolved cases to the number of inquiries is smaller than other categories, the information is being browsed well, but it can be determined that the problem has not been resolved, and there is a problem with the content of the information Can be easily determined.

  Conversely, when the ratio of the number of information browsing to the number of inquiries of a certain category is smaller than the ratio of the number of information browsing to the number of inquiries of other classifications, the ratio of the number of resolved cases to the number of inquiries is larger than the other classifications Although the amount of information is small, it can be determined that the problem has been solved and that valid information has been released.

  The present invention can be applied to a system in which knowledge search and FAQ are disclosed, and an inquiry is received by telephone or e-mail at the same time in information disclosure on a website.

It is a block diagram which shows Embodiment 1 of the information disclosure effect verification system of this invention. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a flowchart for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a flowchart for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a flowchart for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a flowchart for demonstrating the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a block diagram for demonstrating Embodiment 2 at the time of changing the structure of the information disclosure effect verification system of FIG. It is a figure for demonstrating Embodiment 3 at the time of changing the information disclosure effect verification method in the information disclosure effect verification system of FIG. It is a figure for demonstrating the input in the evaluation in the information disclosure effect verification method of FIG. It is a flowchart for demonstrating the evaluation in the information disclosure effect verification method of FIG.

Explanation of symbols

DESCRIPTION OF SYMBOLS 10 Communication network 20 Inquiry management apparatus 21 Inquiry corresponding history recording means 22 Inquiry corresponding history change means 23 Inquiry corresponding history memory | storage part 30 Classification information commonization apparatus 32 Classification information change common means (classification information common means)
33 Classification list storage unit 34 Classification change history storage unit 40 Information disclosure device 41 Information disclosure unit 42 Information addition / change unit 43 Information storage unit 44 Browsing history storage unit 45 Classification management unit 45a Classification information change common unit 45b Classification list storage unit 45c Classification change history storage unit 46 Information disclosure unit 46a Information disclosure unit 46b Information addition / change unit 46c Information storage unit 46d Browsing history storage unit 47 Effect verification unit 47a Effect verification unit 50 Effect verification device 51 Effect verification unit

Claims (14)

When there is a browsing request for information related to the classification of the common classification list via the network, the browsing of the information is recorded as a browsing history,
When a query response to a query from other than a website is performed according to the classification in the classification list, the query response is recorded as a query response history,
The information disclosure effect verification method, wherein the information disclosure effect is verified from the number of browsing corresponding to the browsing history and the number of inquiry corresponding to the inquiry response history. The browsing history is recorded for each category of the category list,
2. The information disclosure effect verification method according to claim 1, wherein the inquiry response history is recorded for each classification of the classification list. The classification is changed according to the classification of the information,
The classification is changed according to the change of the classification corresponding to the inquiry,
3. The information disclosure effect verification method according to claim 1 or 2, wherein each changed classification is reflected in the classification list.   The information disclosure effect verification method according to any one of claims 1 to 3, wherein the information disclosure effect is verified from a ratio between the number of browsing cases and the number of inquiry correspondences.   The information disclosure effect verification method according to any one of claims 1 to 3, wherein the information disclosure effect is verified from a ratio between the number of cases corresponding to the inquiry and the number of cases solved by answering the inquiry.   6. The information disclosure effect verification method according to claim 1, wherein the verification of the information disclosure effect is performed according to a date and time or a period included in the browsing history and the inquiry response history. .   The information disclosure effect verification method according to claim 1, wherein the verification of the information disclosure effect is performed based on an evaluation of whether or not the problem has been solved. A classification information sharing means for managing a common classification list;
An information disclosure unit that publishes information related to the classification of the classification list that has a browsing request via a network, and records the browsing of the information as a browsing history;
Inquiry response history recording means for recording the inquiry response as an inquiry response history when an inquiry response to a query from a site other than a website is performed according to the classification in the classification list;
An information disclosure effect verification system comprising: an effect verification unit that verifies the effect of information disclosure based on the number of browsing according to the browsing history and the number of inquiries corresponding to the inquiry response history. The information disclosing means records the browsing history for each classification of the classification list,
9. The information disclosure effect verification system according to claim 8, wherein the inquiry response history recording unit records the inquiry response history for each category of the classification list. Information addition and change means for changing the classification according to a change in the classification of the information;
Inquiry response history changing means for changing the classification in response to the change of the classification corresponding to the inquiry,
The information disclosure effect verification system according to claim 8 or 9, wherein the classification information sharing means reflects each change in the classification list.   The information disclosure effect verification system according to any one of claims 8 to 10, wherein the effect verification means verifies the information disclosure effect from a ratio between the number of browsing cases and the number of inquiries.   The information disclosure effect according to any one of claims 8 to 10, wherein the effect verification means verifies the effect of the information disclosure from a ratio between the number of cases corresponding to the inquiry and the number of cases solved by answering the inquiry. Verification system.   The said effect verification means performs the verification of the effect of the said information disclosure according to the date and time or period contained in the said browsing history and the said inquiry corresponding | compatible history, The one of Claims 8-12 characterized by the above-mentioned. Information disclosure effect verification system.   The information disclosure effect verification system according to any one of claims 8 to 13, wherein the effect verification means performs verification of the information disclosure effect based on an evaluation of whether or not the problem has been solved.

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