JP4698569B2 - Call recording system, method and call recording program - Google Patents

Description

  The present invention relates to a call recording system on a mobile phone, a method thereof, and a call recording program. In more detail, calls made between mobile phones or between mobile phones and landlines are recorded and stored by centralized management, so that call contents can be logged reliably and at low cost, and recorded and stored calls. TECHNICAL FIELD OF THE INVENTION

  Conventionally, for example, voices related to commodity transactions such as stocks between sales representatives such as securities companies and their customers, between fixed telephones, or between a mobile phone of a customer and a fixed telephone of a sales representative Calls are required to be recorded and stored by a call recording server on the securities company side. This recorded and stored voice call data must be stored and retrieved after dealings with merchandise to respond to customer complaints or for audit purposes. FIG. 14 shows an example of this type of call recording system. A sales representative or the like who is present in the premises 135 of a securities company, etc., transmits from the fixed telephones 1355a and 1355b on the premises to the customer's telephone 133 via a public switched telephone network (PSTN) 131. Or receive a call. Since voice calls are concentrated on the PBX 1352 of the premises 135 and distributed to the sales representatives' fixed telephones 1355a, 1355b,... The securities company can easily record and store calls.

Patent Document 1 determines that a proxy response has been made by monitoring a connection notification within a group after requesting an exchange notification to a predetermined private telephone in this type of call recording system. Even if a user who has not installed a call recording system makes a proxy response by making a request to synthesize a voice channel to the exchange and storing the call recording data of the call contents by proxy response in the local computer. A system capable of recording a call and storing call recording data simply by making a call is disclosed.
JP 2003-46646 A

  By the way, the use of mobile phones by sales representatives is far superior in terms of the speed of transactions compared to the use of landline phones inside the company. In the field of highly demanded commodity trading, it is rapidly spreading.

  However, incoming / outgoing calls between mobile phones are both radio signals from the source mobile phone to the nearest mobile phone base station and from the destination mobile phone to the nearest mobile phone base station. Therefore, the voice call is not concentrated on the exchange on the premises of the securities company and the securities company cannot record the call. On the other hand, mobile phone base stations are connected to communication carrier exchanges by wire, but communication recording on the communication carrier or provider side is a duty of confidentiality of communication prescribed by the Telecommunications Business Law or the Radio Law. It is forbidden to conflict. This situation does not change even when the landline is used only on the customer side, since it is the securities company that should record the call.

  In addition, a mobile phone having a call recording function is known, but in order to record only a call related to product transactions using the call recording function of this mobile phone, a complicated manual operation of a sales person is inevitable, For this reason, there is an inconvenience that call recording cannot be guaranteed once a salesperson's negligence or intentional erroneous operation, a mobile phone failure, or loss occurs.

  The present invention has been made in view of the above problems, and its purpose is to record and store calls made between mobile phones or between a mobile phone and a fixed phone by centralized management, thereby logging the content of the call. An object of the present invention is to provide a call recording device on a mobile phone, a method thereof, and a call recording program, which can be realized reliably and at low cost, and can facilitate the search of recorded calls.

  Another object of the present invention is to realize recording and storage by centralized management in a simple and low-cost manner for calls made between a large number of remote commercial landlines and mobile phones or landlines. An object of the present invention is to provide a call recording device, a method and a call recording program on a mobile phone.

  The principle of the present invention is to provide a bridge server for bridging a call between mobile phones or between a mobile phone and a fixed phone, and make a call to the bridge server from a source mobile phone and By making a call to a telephone or a fixed telephone, a call between the caller mobile phone and the call receiver is bridged.

  The destination mobile phone is searched for a destination desired to make a call. In this case, preferably, the destination telephone number (customer phone number) corresponding to the destination name is stored in a storage device in the source mobile phone. For example, a mobile phone server that centrally manages a telephone number book is stored, and the phone number book is stored in the server. First, a caller phone is connected to the mobile phone server to search for a destination telephone number. May be configured to. Since the other party's telephone number is not held in the caller mobile phone, it is possible to effectively prevent a lost call recording opportunity in the bridge server by directly calling the other party's telephone number. By referring to a table indicating a connection state between a specific caller telephone number managed in the mobile phone server, for example, and the telephone number of the other party searched from the caller telephone number, the bridge server The server can recognize the destination telephone number to which calls from a particular source telephone number should be bridged.

  Alternatively, the telephone number book is stored in the storage device in the source mobile phone, the searched destination telephone number is notified to the bridge server, and the bridge server calls the notified destination telephone number. It may be configured.

  Further alternatively, the voice response device connected to the bridge server when calling from the source mobile phone to the bridge server without receiving the phone number book of the mobile phone server and the source form phone and receiving to the bridge server (Interactive Voice Response: IVR) may be configured to automatically prompt the input of the telephone number of the caller and make a call to the input telephone number. In this case, when a call is received from the source mobile phone to the bridge server, it is determined whether or not the source phone number is selected in advance in the phone number book of the mobile phone server. If the selected telephone number is called and the telephone number is not selected, the IVR may prompt the input of the calling telephone number.

  Preferably, a call from the source mobile phone to the bridge server, a call from the bridge server to the destination phone, and a bridge between the source mobile phone and the destination phone are used by the source mobile phone. This is automatically realized in the call recording system according to the present invention without the user being aware of it. In other words, since the screen interface and operation interface similar to those used when using a conventional landline phone are provided to the user of the source mobile phone, it appears as if the call is made directly to the desired customer, and There is no need to be aware of connection processing and bridge processing.

  Alternatively, in order to ensure the recording and recording of the call contents, it may be possible to make a call only from the caller mobile phone to the telephone number addressed to the incoming call control unit of the bridge server. For example, at the initial stage, only the phone number addressed to the incoming call control unit of the bridge server is registered in the local phone book of the source mobile phone, and the registered contents of the local phone book are given to the user of the source mobile phone. This can be realized by making it impossible to update / add, and allowing only a telephone number addressed to the incoming call controller of the bridge server registered locally, for example, to make a call manually.

  Furthermore, if the caller mobile phone can make and receive calls only with the telephone number addressed to the incoming call control unit of the bridge server, it is possible to ensure the recording and storage of all call contents.

  According to one aspect of the present invention, a telephone number database for storing a user and the telephone number of the user, and a list of search results by referring to the telephone number database in response to an inquiry from a source mobile phone Is stored on the source mobile phone, and the temporary correspondence between the telephone number of the source mobile phone and the telephone number of the other party searched and input from the telephone number is stored. A mobile phone server having a connection table, an incoming call control unit for receiving incoming calls from the caller mobile phone, and referring to the connection table in response to the incoming call, the caller mobile phone makes a call A destination telephone number acquisition unit for acquiring a destination telephone number, a call control unit for calling the acquired destination telephone number, and a call between the source mobile phone and the destination phone. And a call recording server comprising a call recording unit for recording and storing calls between the bridged source mobile phone and the destination phone, from the source mobile phone A call recording system is provided in which a call is automatically made to a telephone number addressed to the incoming call control unit instead of the telephone number of the other party selected and input on the source mobile phone.

  The mobile phone server further includes a determination unit that determines whether or not an identifier input from the caller mobile phone is stored in the telephone number database, and the search control unit includes: Only when it is determined that the input identifier is stored, the search result may be displayed on the source mobile phone.

  The destination telephone number is stored and held only in the mobile phone server connected to the source mobile phone via a data communication network, and the source mobile phone makes an inquiry about the destination telephone number to the server. It may have a function.

  The telephone number addressed to the incoming call control unit may be notified from the mobile phone server to the caller mobile phone and automatically called from the caller mobile phone.

  The caller mobile phone may be able to make a call only to the telephone number addressed to the incoming call control unit.

  In the caller mobile phone, the mobile phone number may be private.

  According to another aspect of the present invention, there is provided a call recording program for causing a computer to execute a call recording process, wherein the program causes the computer to respond to an inquiry from a source mobile phone, A process of displaying a list of search results on the caller mobile phone with reference to a phone number database that stores the user's phone number, a phone number of the caller mobile phone, and a search from the phone number A process of storing a temporary correspondence with the telephone number of the selected and input destination in the connection table, a process of accepting an incoming call from the source mobile phone, and referring to the connection table in response to the incoming call Accordingly, a process for obtaining a destination telephone number to which the caller mobile phone should make a call, a process for making a call to the obtained destination phone number, A program for causing a computer to execute a process including a process of bridging a call between a destination telephone and a process of recording and storing a call between the bridged source mobile phone and the destination telephone; The call recording is characterized in that the calling mobile phone automatically calls the telephone number addressed to the incoming call control unit instead of the telephone number of the other party selected and input on the calling mobile phone. A program for causing a computer to execute processing is provided.

  According to another aspect of the present invention, a telephone number database that stores a user and the telephone number of the user, and the telephone number database is referred to in response to an inquiry from a source mobile phone, Temporary correspondence between a search control unit for displaying and outputting a list on the caller mobile phone, a phone number of the caller mobile phone, and a phone number of a destination searched and selected from the phone number A mobile phone server having a connection table to store; an incoming call control unit that accepts incoming calls from the caller mobile phone; and the caller mobile phone that communicates by referring to the connection table in response to the incoming call. A destination telephone number acquisition unit for acquiring a destination telephone number to be spoken, a call control unit for calling the acquired destination phone number, and a call between the source mobile phone and the destination phone And a call recording server comprising a call recording unit for recording and storing calls between the bridged source mobile phone and the destination phone, from the source mobile phone In addition, a call recording system is provided in which a call can be made only to a telephone number addressed to the incoming call control unit, instead of the telephone number of the other party selected and input on the source mobile phone.

  The telephone number addressed to the incoming call control unit may be registered only in the source mobile phone, and the source mobile phone may be able to make a manual call only to the telephone number addressed to the incoming call control unit.

  The caller mobile phone may be able to make and receive calls only with a telephone number addressed to the incoming call control unit.

  According to the present invention, it is guaranteed that calls made between mobile phones or between a mobile phone and a fixed phone are recorded and stored by central management. Therefore, the logging of the call contents can be realized reliably and at low cost, and the search of the recorded and accumulated calls can be facilitated.

  Therefore, since calls made on mobile phones, especially commercial calls, can be recorded reliably and at low cost, call recordings that are comparable to fixed phones while enjoying the speed and convenience of mobile phones in commerce. The advantage that the function is realized is obtained.

  Embodiments of the present invention will be described below with reference to the drawings.

<Configuration of First Embodiment>
FIG. 1 shows a call recording system comprising a person-in-charge mobile phone 1, a customer phone (fixed phone 2a and / or mobile phone 2b), a mobile phone server 3 and a bridge server 4 according to the first embodiment of the present invention. An example of the configuration is shown.

  The person-in-charge mobile phone 1 is connected to the mobile phone server 3 through a mobile phone network and a data communication network such as the Internet, and is connected to the bridge server 4 through a mobile phone network and a public switched telephone network such as PSTN 7. Is done. The public telephone exchange line network such as PSTN 7 may be connected to the bridge server 4 via, for example, an arbitrary line of the ISDN network (INS 1500 or the like) and an exchange such as PBX.

  Preferably, the telephone number of the person in charge mobile phone 1 to be lent or transferred to the sales representative is not disclosed to the sales representative in charge of the mobile phone. In the person-in-charge mobile phone 1, for example, by locking the key operation for inquiring about the own phone number, it is possible to make the own mobile phone number private.

  Alternatively, the telephone number of the person-in-charge mobile phone 1 may be disclosed to the sales representative in charge of the mobile phone. In this case, a function restriction is added so that only the telephone number addressed to the bridge server control unit (the “incoming control unit” in the claims) can be made, so that other telephone numbers cannot be directly called. Is preferable.

  The customer phone may be a fixed phone 2a or a mobile phone 2b. Hereinafter, a case where the customer phone is the fixed phone 2a is taken as an example. The customer telephone 2a is connected to the bridge server 4. At this time, for example, if the customer telephone 2a is connected to the bridge server 4 through the optical telephone network 8 or the IP telephone network, the outgoing call is made from the customer telephone 2a in a remote place. Sometimes there are billing benefits.

  The mobile phone server 3 manages a telephone number database 31 that records mobile phone numbers and fixed phone numbers of users including sales representatives and customers, and temporary correspondence between the person in charge mobile phone 1 and the customer phone 2. Responds to a connection table management unit 32 that controls writing, updating, and referencing to the connection table 35, and a personal authentication request of the person in charge from the person-in-charge mobile phone 1 and a request to search for a customer telephone number using the customer name as a search key An inquiry response unit 33 and a database input / output control unit 34 that controls data input / output to the telephone number database 31 in response to requests from the connection table management unit 32 and the inquiry response unit 33 are provided.

  FIG. 2 shows an example of a detailed configuration of the telephone number database 31. The telephone number database 31 is configured as an external storage device of the mobile phone server 3 and includes a person-in-charge database 311 and a customer database 313. The person-in-charge database 311 stores and stores a record that includes at least a person-in-charge code, a password, and a mobile phone number of the person in charge for uniquely identifying a sales person. The customer database 313 accumulates and stores a record that includes at least a customer's name or name and the customer's telephone number.

  FIG. 3 shows an example of a detailed configuration of the connection table 35. The connection table 35 is configured on a temporary internal storage of the mobile phone server 3, such as a RAM or a cache memory, and may be written as backup data to an external storage device as necessary. The connection table 35 stores at least a pair of a mobile phone number of a person in charge who has transmitted a request for searching for a customer name to the mobile server 3 and a telephone number of the customer searched by the person in charge as one record. The mobile phone number of the salesperson who transmitted the search request for the customer name can be acquired by the mobile phone server 3 using, for example, a known caller ID notification function.

  Returning to FIG. 1, the bridge server 4 directly or directly accesses the connection table 35 of the mobile phone server 3 and the bridge server control unit 41 that calls and controls each function of the bridge server 4 and the call from the person in charge mobile phone 1. A connection destination inquiry unit 42 that searches through the mobile phone server 3 and searches for a customer phone number that makes a pair with the mobile phone number of the person in charge, and makes a call to the searched customer phone number. For example, by identifying session information on the SIP, the bridge connection unit 43 that bridges the connection of the call channel with the customer phone 2a and the person in charge mobile phone 1 and the customer phone 2a are filtered as necessary. In response to a call recording unit 44 stored and stored in the call recording database 47 and a call from a customer telephone 2, a search request for a sales representative who desires a call is entered. The telephone number of the person in charge mobile phone 1 corresponding to the inputted sales representative identifier is searched for, for example, the person in charge database 311 directly or via the mobile phone server 3, and the telephone number searched. A voice response unit 45 for making a call request to the person-in-charge mobile phone 1 and a call recording database 47, which is an external storage device for accumulating and storing calls between the person-in-charge mobile phone 1 and the customer phone 2a. The call recording database 47 may preferably obtain a backup of a stored call by duplicating hard disks or using a removable hard disk. In addition, the data may be compressed and stored using a known audio compression method such as GSM (Global System for Mobile communication) as necessary. Calls stored in the call recording database 47 can be arbitrarily retrieved from a management terminal (not shown) such as a personal computer connected to the bridge server 4.

  The bridge server 4 may further be connected to a fixed telephone 51 installed in a local booth 5 provided in a store of an industry other than the company to which the sales representative belongs, such as a bank store. The fixed telephone 51 is provided with the same screen interface and operation interface as the person-in-charge cellular phone 1, and if the sales person makes a call from the fixed telephone 51 to the desired customer phone 2, the bridge server 4 similarly The call recording database 47 can record and store calls between the fixed telephone 51 and the customer telephone 2a.

  The mobile phone server 3 and the bridge server 4 are connected to each other via a network such as the Internet. Alternatively, the functions of the cellular phone server 3 and the bridge server 4 in FIG. 1 may be integrated and implemented in one server computer.

<Control Flow and Processing Procedure of Call Recording System According to First Embodiment>
FIG. 4 shows an example of a control flow of the call recording system according to the present embodiment when a call is made from the mobile phone 1 of the sales representative to the customer phone 2. By being operated by the sales representative, the person in charge mobile phone 1 connects to a predetermined mobile phone server 3 via a data communication network such as the Internet (step S11). The mobile phone server 3 outputs a login / password input screen for personal authentication of the sales representative on the display of the person in charge mobile phone 1.

  FIG. 5 shows an example of a display screen output on the display of the business operator mobile phone 1 in step S13. This display screen and the other display screens shown in the present embodiment may be created in a description language such as CompactHTML or HTML, and may be output from the cellular phone server 3 or may be output from the cellular phone server 3 by an application created in a language such as Java. 1 may be output. In FIG. 5, the sales representative inputs the login ID 501 and the password 503 given to him, and selects and presses the login button 505 (FIG. 6).

  Returning to FIG. 4, the input login ID 501 and password 503 are transmitted to the cellular phone server 3 (step S13). The inquiry response unit 33 of the cellular phone server 3 refers to the person-in-charge database 311 and determines whether the input login ID 501 and password 503 are already registered, thereby performing personal authentication of the sales person. When this personal authentication is successful, the inquiry response unit 33 of the mobile phone server 3 displays a screen for searching the telephone number of the customer phone 2a on the display of the person-in-charge mobile phone 1 based on the customer name or name. Display output.

  FIG. 7 shows an example of a customer search screen displayed on the display of the person-in-charge mobile phone 1. In FIG. 7, the sales representative inputs all or part of the name or name of the customer who wants to make a call in the search keyword 701 field, and selects and presses the “Search” button 703a (FIG. 8). If the search keyword is entered incorrectly or if another operation is desired, the “return” button 703b is selected and pressed. The input search keyword 701 is transmitted to the mobile phone server 3 (step S15). The inquiry response unit 33 of the mobile phone server 3 refers to the customer database 313 and determines whether or not the input search keyword 701 is included in the customer name registered in the customer database 313. A list of customer names including the input search keyword 701 is displayed and output on the display of the person in charge mobile phone 1.

  FIG. 9 shows an example of a list of customer names of search results displayed and output on the display of the person-in-charge mobile phone 1. In FIG. 9, a list of customer names that are names or names including the search keyword “Yamada” is displayed as a list. When the number of search results exceeds the number of items that can be displayed on the screen, a plurality of screens are output to the person in charge mobile phone 1, and two screens are displayed in response to selection and pressing of the “Next” button 903. The first and subsequent items may be output sequentially. In FIG. 9, the sales representative selects a desired desired customer name from the search results displayed in a list. The selected customer name is transmitted to the mobile phone server 3 (step S17). The connection table management unit 32 of the mobile phone server 3 receives the telephone number of the person in charge mobile phone 1 recorded in the same record as the login ID of the person in charge received in step S13 from the person in charge database 311 in step S17. The telephone number of the customer telephone 2a recorded in the same record as the selected customer name is retrieved from the customer database 313, and the telephone number of the person in charge mobile phone 1 and the telephone number of the customer telephone 2a are retrieved. , And stored in the connection table 35 as a pair. Next, the inquiry response unit 33 of the mobile phone server 3 transmits the telephone number of the bridge server 4 to the caller person in charge mobile phone 1 (step S19). Alternatively, the telephone number of the bridge server 4 may be stored and held in advance in the storage device of the person in charge mobile phone. Preferably, the person-in-charge mobile phone 1 can make a call only to a predetermined bridge server 4, and outgoing calls to other telephone numbers are restricted. Thereafter, the connection between the mobile phone server 3 and the person-in-charge mobile phone 1 may be disconnected. The person-in-charge mobile phone 1 makes a call to the notified telephone number of the bridge server control unit 41 of the bridge server 4 by using, for example, a known automatic call function or alternatively manually (step S21).

  That is, in the person-in-charge cellular phone 1, the searched destination telephone number is displayed as the telephone number to be transmitted, but in reality, the telephone number addressed to the bridge server control unit 41 of the bridge server 4 should be transmitted. It is automatically set as a telephone number and is called to the telephone number. At this time, the telephone number of the person-in-charge person's mobile phone 1 is notified to the bridge server 4 by using, for example, a known caller number notification function (step S23). The connection destination inquiry unit 42 of the bridge server 4 refers to the connection table 35 of the mobile phone server 3 or makes an inquiry to the mobile phone server 3 to search for the telephone number of the person-in-charge mobile phone 1 that has been received. Then, the customer telephone number recorded and held as a pair with the caller telephone number is searched (step S25, step S27).

  Alternatively, the connection destination inquiry unit 42 of the bridge server 4 is configured so that, for example, the sales representative manually pushes the second dial tone for the call received from the representative mobile phone 1, so that The destination telephone number desired by the telephone 1 can be acquired. In the connection destination inquiry unit 42 of the bridge server 4, temporary correspondence between the number of the person in charge mobile phone 1 obtained by the caller number notification and the telephone number of the other party is stored in a temporary storage area corresponding to the connection table 35. Is referred to as a table, and the telephone number of the customer fixed telephone 2a or the customer mobile telephone b is called by referring to this table, and the telephone call between the person in charge mobile telephone 1 and the customer fixed telephone 2a or the customer mobile telephone b You may bridge and start recording the call at the same time as the bridge connection. If the connection destination inquiry unit 42 of the bridge server 4 is configured in this way, the mobile phone server 3 can be omitted from the call recording system according to the present embodiment.

  The bridge server control unit 41 of the bridge server 4 makes a call to the searched customer telephone number (step S29). Next, the bridge connection unit 43 of the bridge server 4 connects the person-in-charge mobile phone 1 and the customer phone 2a. The sales representative and the customer start a call via a bridge connection between the representative mobile phone 1 and the customer phone 2a (step S31). This call is recorded and accumulated in the call recording database 47 by the call recording unit 44 of the bridge server 4 and is terminated by a disconnection operation from the caller or receiver (step S33).

  FIG. 10 shows an example of the call screen of the called telephone displayed on the display of the person-in-charge mobile phone 1 after step S29. As can be understood from the screen transitions of FIGS. 9 to 10, the sales representative is displayed on the screen as if he / she was directly calling the customer phone 2 selected from the mobile phone 1 in charge. It is not recognized that a call between the person-in-charge mobile phone 1 and the customer phone 2a is realized by connecting to the bridge server 4 from the person mobile phone 1 and the bridge processing of the bridge server 4.

  FIG. 11 shows an example of a control flow of the call recording system according to the present embodiment when a call is made from the customer phone 2a to the person in charge mobile phone 1 of the sales representative. By being operated by the customer, the customer telephone 2a makes a call to the telephone number of the bridge server 4 determined in advance and notified to the customer (step S111). The telephone number of the bridge server 4 may be set as a free dial, for example. At this time, the telephone number of the caller's customer telephone 2 is notified to the bridge server 4 using, for example, a known caller ID notification function (step S113). Alternatively, it may be configured not to notify the bridge server 4 of the caller's customer telephone number. The connection destination inquiry unit 42 of the bridge server 4 refers to the customer database 313 of the mobile phone server 3 or makes an inquiry to the mobile phone server 3 to use the received telephone number of the customer phone 2a as a search key. First, it is determined whether or not this caller telephone number is registered in the person-in-charge database 311 (step S115).

  If the caller's customer telephone number is not registered in the person-in-charge database 311, the mobile phone server 3 notifies the bridge server 4 to that effect (step S 117), and the connection destination inquiry unit 42 of the bridge server 4 receives the message. It is determined that the received telephone number is not an incoming call from the sales representative. When it is determined that the incoming call is not from the sales person, the voice response unit 45 of the bridge server 4 determines that the incoming call is an incoming call from the customer telephone 2a, and pushes the "person in charge number" to the customer telephone 2a. Please enter the person in charge number such as the login ID of the person in charge of sales, such as the ID of the person in charge of sales, registered in the person in charge database 311 (Step S119). The customer pushes in the identifier of the sales representative who is notified in advance, for example, the person in charge number (step S121). The connection destination inquiry unit 42 of the bridge server 4 searches the mobile phone server 3 or directly searches whether the input person-in-charge number is registered in the person-in-charge database 311. When the input person-in-charge number is registered in the person-in-charge database 311, the person-in-charge telephone number recorded in the same record as the input person-in-charge number is acquired. The bridge server control unit 41 of the bridge server 4 makes a call to the telephone number of the person-in-charge cellular phone 1 that has been searched (step S123). Next, the bridge connection unit 43 of the bridge server 4 connects between the customer phone 2 a and the person-in-charge mobile phone 1. The customer and the sales person in charge start a call via the bridge connection between the customer telephone 2a and the person in charge mobile phone 1 (step S125). This call is recorded and accumulated in the call recording database 47 by the call recording unit 44 of the bridge server 4 and is terminated by a disconnection operation from the caller or the receiver (step S127).

  In the first embodiment, the input method and means that the user performs via the person-in-charge cellular phone 1 and the customer phones 2a and 2b are not particularly limited. These input means may accept a direct input from the user, or may accept a sequence stored in an external recording medium exemplified by a USB memory or an IC card as an input, or as an arbitrary file. Prestored data may be accepted as input.

<Second Embodiment>
With reference to FIG. 12, the second embodiment of the present invention will be described only with respect to differences from the first embodiment.

  In the call recording system according to the second embodiment having the configuration illustrated in FIG. 1, the telephone number addressed to the bridge server control unit 41 (the incoming call control unit in the claims) of the bridge server 4 is transferred from the person-in-charge cellular phone 1. Only other telephone numbers can be transmitted, and other telephone numbers are configured not to transmit.

  In general, as a method of making a call from a mobile phone, first, a method of inputting a destination telephone number and pressing a call button, and second, a local phone book stored in the mobile phone is registered in the local phone book. There is a method of making a call by selecting a destination telephone number (using or not using a call button). Here, in the second embodiment, for example, the first method is limited (for example, disabled) and the second method is performed in order to ensure recording and accumulation of all calls performed by the person-in-charge mobile phone 1. Set only methods to be available. Further, in the above method 2, at the initial stage, only the telephone number of the bridge server control unit 41 of the bridge server 4 is registered only in the local telephone book of the person-in-charge mobile phone 1, and for example, updating / adding the local telephone book It is preferable to set a password that can be used only by the administrator and not notified to the user so that the user cannot update / add the local telephone directory.

  FIG. 12 shows an example of a control flow of the call recording system according to the second embodiment when a call is made from the sales representative's mobile phone 1 to the customer phone 2. Similar to the first embodiment shown in FIG. 4, in the second embodiment, the person in charge mobile phone 1 should connect to the mobile phone server 3 and make a call through personal authentication by login / password input. A desired customer name is selected (steps S11 to S17). Preferably, at the second and subsequent logins, a login ID held in advance may be embedded in the login ID input field 501 shown in FIG. 5, and the login may be completed by inputting only the password. In the second embodiment, in addition to the customer name, for example, customer attribute information such as a company name, a telephone number, an email address, and a group may be displayed on the search result display screen shown in FIG. Good.

  After the desired customer name is selected from the search result, in the second embodiment, the mobile phone server 3 notifies the person in charge mobile phone 1 of the telephone number addressed to the bridge server control unit 41 of the bridge server 4. Without doing so, the data communication session between the person in charge mobile phone 1 and the mobile phone server 3 is terminated.

  The sales person activates the local telephone directory function on the person-in-charge cellular phone 1, selects the telephone number addressed to the bridge server control unit 41 of the bridge server 4 that is registered only in the local telephone directory, and selects the selected bridge. A manual call is made to the telephone number addressed to the server 4 (step S21).

  The processing after the incoming call to the bridge server 4 is the same as in the first embodiment. The bridge server 4 calls the customer telephone number acquired from the connection table 35, and the person in charge mobile phone 1 and The telephone call with the customer telephone (2a or 2b) is bridge-connected (steps S23 to S33).

  From the above configuration and operation, the person in charge of the mobile phone 1 is surely restricted from using the method of inputting the other party's phone number and pressing the call button, which is the first transmission method from the mobile phone. It is guaranteed that only the telephone number addressed to the bridge server 4 can be called.

<Hardware Configuration of Call Recording System According to this Embodiment>
FIG. 13 is a block diagram illustrating an example of a hardware configuration of the mobile phone server 3 and / or the bridge server 4 according to the present embodiment. In the mobile phone server 3 and / or the bridge server 4 which are the computer devices 110 shown in FIG. 13, the CPU 111 uses the RAM 115 as a work memory for primary storage in accordance with the programs stored in the ROM 114 and / or the hard disk drive 116. Control the entire system. Further, the CPU 111 executes call recording processing according to the present embodiment based on a program stored in the hard disk drive 116 in accordance with a user instruction input via the mouse 112 a or the keyboard 112. A display such as a CRT or LCD is connected to the display interface 113, and an input standby screen for call recording processing executed by the CPU 111, processing progress, processing results, search results, and the like are displayed. The removable media drive 117 is mainly used when writing a file from the removable medium to the hard disk drive 116 or writing a file read from the hard disk drive 116 to the removable medium. Removable media include floppy disk (FD), CD-ROM, CD-R, CD-R / W, DVD-ROM, DVD-R, DVD-R / W, DVD-RAM and MO, memory card, CF Cards, smart media, SD cards, memory sticks, etc. can be used.

  A printer such as a laser beam printer or an ink jet printer is connected to the printer interface 118. The network interface 119 is an interface for connecting a computer device to a network.

  Note that the input means in the cellular phone server 3 and / or the bridge server 4 according to the present embodiment is not limited to the mouse 112a or the keyboard 112, and an arbitrary pointing device such as a trackball, a trackpad, or a tablet is appropriately used. Can be used. When the portable information terminal is used as a terminal device connected to the server device according to the present embodiment, the input unit may be configured with a button, a mode dial, or the like.

  Further, the hardware configuration of the mobile phone server 3 and / or the bridge server 4 according to the present embodiment shown in FIG. 13 is merely an example, and it is needless to say that any other hardware configuration can be used.

  In particular, all or part of the call recording processing according to the present embodiment may be realized by the computer terminal device 110 or a portable information terminal device such as a PDA, and the computer terminal device and the server device are connected to the Bluetooth ( Internet, or any well-known local area, interconnected by a wired communication line such as wireless (registered trademark), Internet (TCP / IP), public telephone network (PSTN), integrated service digital network (ISDN), etc. A part or all of the call recording process may be realized by a network system including a network (LAN) or a wide area network (WAN). For example, a portable information terminal device such as a PDA transmits a search request for a person in charge or a customer to the mobile phone server 3 and / or the bridge server 4, and the bridge server 4 is a person in charge of a predetermined or requested identifier or The customer's mobile phone 1, 2b or fixed phone 2a may be notified of the destination telephone number.

  As described above, according to each of the above embodiments, it is guaranteed that calls made between mobile phones or between a mobile phone and a fixed phone are recorded and accumulated by central management. Lock the key operation for inquiring the mobile phone number of the person in charge mobile phone 1 loaned to the sales staff, and keep the customer phone number in a remote server such as a mobile phone server, not in the mobile phone. However, if it is configured not to be displayed on the person-in-charge cell phone, all calls can be recorded reliably. For this reason, the logging of the call contents is realized reliably and at low cost, and the search of the recorded and accumulated calls is facilitated. The same screen interface and operation interface as when using a conventional landline phone is provided to the sales representative of the sender mobile phone, so it appears as if the call is made directly to the desired customer and connected to the bridge server. There is no need to be aware of processing and bridge processing.

  Further, according to each of the above embodiments, the cellular phone server 3 centrally manages the telephone directory for recording the telephone number of the customer or the like that has been stored in the person-in-charge cellular phone 1 in the past. 1 is stored in the connection table 35 and the connection table 35 is referred to or inquired from the bridge server 4 side, so that the person in charge mobile phone 1 is lost or stolen. Leakage of personal information caused by the system is effectively prevented, and the sales person in charge deliberately sends it directly to the customer without using the call recording system according to each of the embodiments described above. This effectively prevents the leakage of call recording due to, and guarantees call recording.

  Therefore, since calls made on mobile phones, especially commercial calls, can be recorded reliably and at low cost, call recordings that are comparable to fixed phones while enjoying the speed and convenience of mobile phones in commerce. The advantage that the function is realized is obtained.

  The scope of the present invention is not limited to the illustrated and described exemplary embodiments, and includes all embodiments that provide the same effects as those intended by the present invention, and does not depart from the spirit of the present invention. Various improvements or changes can be made within the scope. For example, a representative mobile phone may be used by a sales representative for securities, banking, insurance, etc., or for other types of business such as real estate, travel, etc. It can also be applied to calls. Further, the scope of the present invention is not limited to the combination of features of the invention defined by claim 1 but can be defined by any desired combination of specific features among all the disclosed features. .

1 is a block diagram illustrating an example of a network configuration and a functional configuration of a call recording system according to an embodiment of the present invention. It is a figure which shows an example of the detailed layout of the person in charge database with which the telephone number database 31 in FIG. 1 is equipped, and a customer database. It is a figure which shows an example of the detailed layout of the connection table 35 in FIG. It is a figure which shows an example of the control flow in the mobile telephone server 3 and the bridge | bridging server 4 in the case of transmitting to a customer from a sales representative in 1st Embodiment. It is the schematic which shows an example of the initial screen displayed on a person in charge mobile telephone. It is the schematic which shows an example of the state which input login ID and the password on the initial screen shown in FIG. FIG. 7 is a schematic diagram illustrating an example of a customer search screen that is displayed on the person-in-charge mobile phone following the input screen illustrated in FIG. 6. It is the schematic which shows an example of the state which input the search keyword on the customer search screen shown in FIG. FIG. 9 is a schematic diagram illustrating an example of a search result screen that is displayed on the person-in-charge mobile phone following the customer search screen illustrated in FIG. 8. It is the schematic which shows an example of the call screen displayed during the call to the customer selected from the search result screen shown in FIG. It is a figure which shows an example of the control flow in the mobile telephone server 3 and the bridge | bridging server 4 in the case of transmitting to a sales staff from a customer. It is a figure which shows an example of the control flow in the mobile telephone server 3 and the bridge | bridging server 4 in the case of transmitting to a customer from a sales representative in 2nd Embodiment. It is a figure which shows an example of the hardware constitutions of the mobile telephone server 3 and / or the bridge server 4 in the call recording system which concerns on each embodiment of this invention. It is a network block diagram which shows an example of the call recording system at the time of using a fixed telephone between a sales representative and a customer in a prior art.

Explanation of symbols

Person in charge mobile phone 1
Customer landline 2a
Customer mobile phone 2b
Mobile phone server 3
Bridge server 4
On-site booth 5
PSTN 7
Optical telephone network 8
Telephone number database 31
Connection table management unit 32
Inquiry response part 33
Database input / output controller 34
Connection table 35
Bridge server control unit 41
Connection destination inquiry section 42
Bridge connection 43
Call recording unit 44
Voice response unit 45
Call recording database 47
Fixed telephone in booth at campus 51

Claims (12)

A call recording system comprising a mobile phone, a mobile phone server, and a call recording server for recording a call on the mobile phone,
The mobile phone
A destination selection input unit that receives a list of destination identifiers other than a telephone number received from the mobile phone server via a data communication network on a display device, and receives a selection input of the destination identifier;
Generating in the storage device of the mobile phone server a connection table that stores correspondence between the phone number of the mobile phone that is the call source and a call destination telephone number corresponding to the selected call destination identifier in the mobile phone server; A connection table generation instruction unit for instructing
An automatic call control unit for automatically calling a predetermined telephone number of the call recording server in response to a selection input of the destination identifier;
The mobile phone server is
A phone number database that stores users and their phone numbers;
In response to an inquiry from a source mobile phone, a search control unit that refers to the telephone number database and displays and outputs the list of destination identifiers on the source mobile phone;
A storage unit for storing the connection table;
The call recording server
An incoming call controller for receiving incoming calls from the mobile phone;
In response to the incoming call, by referring to the connection table, the destination telephone corresponding to the telephone number of the mobile phone without being notified of the destination identifier or the destination telephone number from the mobile phone A destination telephone number acquisition unit for acquiring a number;
A call control unit for calling a destination telephone having the acquired destination telephone number;
A bridge control unit that bridges a call between the mobile phone and the destination phone;
A call recording system comprising: a call recording unit for recording and storing calls between the bridged mobile phone and the destination phone. The mobile phone server further includes:
A determination unit for determining whether or not an identifier input from the caller mobile phone is stored in the telephone number database;
The search control unit displays and outputs the list of destination identifiers on the source mobile phone only when it is determined that the input identifier is stored by the determination unit. The call recording system according to claim 1. The destination telephone number is only stored and held in said mobile phone server connected via the source phone and data communication network,
It said source mobile phone call recording system according to claim 1 or 2, characterized in that it comprises a display function of the destination telephone number to the mobile phone server. The call recording system according to claim 3, wherein the telephone number addressed to the incoming call control unit is notified from the mobile phone server to the caller mobile phone and is automatically called from the caller mobile phone. The call recording system according to any one of claims 1 to 4, wherein the call origination mobile phone can make a call only to a telephone number addressed to the incoming call control unit. The call recording system according to any one of claims 1 to 5, wherein the mobile phone number of the caller is not disclosed. A call recording program for causing a call recording system comprising a mobile phone server and a call recording server to record a call on a mobile phone to perform call recording processing, the program comprising:
In modules mounted on mobile phone servers,
Storing the user and the telephone number of the user in the telephone number database;
In response to the inquiry from the source mobile phone, the phone number database is referred to, and a list of destination identifiers specified other than the phone number is displayed on the display device of the mobile phone via the data communication network, A process of receiving a selection input of a destination identifier from the mobile phone;
A process for generating a connection table for storing a correspondence between a telephone number of a source mobile phone and a destination telephone number corresponding to a destination identifier selected and input in a storage device;
In the module mounted on the call recording server,
Wherein in response to the select input of the destination identifier in the mobile phone, and processing for accepting an incoming call is automatic call from the mobile phone to a predetermined telephone number addressed the call recording server,
In response to the incoming call, by referring to the connection table, the destination telephone corresponding to the telephone number of the mobile phone without being notified of the destination identifier or the destination telephone number from the mobile phone Processing to get the number;
A process of making a call to a destination telephone having the acquired destination telephone number;
Processing to bridge a call between the mobile phone and the destination phone;
A call recording program for executing a process including a process of recording and storing a call between the bridged mobile phone and the destination telephone. The module mounted on the mobile phone server further includes a process of determining whether or not an identifier input from the caller mobile phone is stored in the phone number database,
The process of displaying the list of destination identifiers displays the list of destination identifiers on the source mobile phone only when it is determined that the input identifier is stored in the determination process. The program according to claim 7, wherein the program is output. The destination telephone number is only stored and held in said mobile phone server connected via the source phone and data communication network,
It said source mobile phone program according to claim 7 or 8, characterized in that it comprises a display function of the destination telephone number to the mobile phone server. The program according to claim 9, wherein the telephone number addressed to the call recording server is notified from the mobile phone server to the caller mobile phone and is automatically called from the caller mobile phone. The program according to any one of claims 7 to 10, wherein the calling source mobile phone can make a call only to a telephone number addressed to the call recording server. The program according to any one of claims 7 to 11, wherein the mobile phone number of the caller is not disclosed.

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