JPH10285283A - Automatic information responding system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To exactly obtain specified information beforehand by making access to an information server from a remote place with a telephone line, to arithmetically process various kinds of data required for data processing of the specified information like generation of a working schedule, etc., by instructing input to a processing computer from the remote place and to promptly and exactly perform an automatic responding processing with the telephone line. SOLUTION: A server access signal B is generated by receiving an access signal A like an inquiry or a processing request regarding the specified information transmitted from a radio or cable communication terminal 1 by cable/radio at a radio and a cable communication control terminal 3, a response data signal C is generated by operating a server 4 based on the server access signal B and results of the inquiry and processing are automatically responded and transmitted to the communication terminal 1 by converting the response data signal C into a telephone line response data signal D at the communication control terminal 3 provided with an automatic response processor 8.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to communication between a wireless or wired communication terminal and an information supply server for supplying various types of information data, based on a processing request transmitted from the communication terminal 1 to the server. The present invention relates to an automatic information response system in which a processing result processed in this way is transmitted to a communication terminal so that an automatic response process can be performed.

[0002]

2. Description of the Related Art Conventionally, when confirming the work progress in a production process in various industries in a remote place, if the confirmation is made at a remote place, the person in charge of the management department of the production process concerned should be directly contacted by telephone. In recent years, a production process management system using a computer has been constructed, and it is also possible to access the computer from a terminal directly connected to the network. .

[0003] However, confirmation by telephone inquiry is impossible when the other party is absent, and requires time and labor until confirmation, and in some cases, erroneous recognition or the like occurs and lacks reliability. There is a side.

[0004] Further, a terminal directly connected to the computer network is a dedicated terminal installed in advance and cannot be accessed in a place where there is no such dedicated terminal. It is necessary to move to a place where there is access, and it is not possible to access at all outdoors without a dedicated terminal, refer to and confirm the work progress status (schedule status), give instructions for work in the production process, etc. It was impossible to do it outdoors.

[0005] In this way, from a place distant from the information server such as an actual production site or a management site, a work progress status inquiry or confirmation work (confirmation of work management data, confirmation of a work schedule based on work management data, etc.), Also, it is difficult to process information such as confirming information and processing information, such as instructions related to work in the production process (input instructions for work management data such as the product name, specifications, and format of ordered products). It is not possible to obtain it reliably, and it takes time and labor to confirm the work contents, and the reliability of information such as the work contents may be lacking.

[0006]

As described above, prior information such as the work progress cannot be obtained promptly and reliably when necessary, so that work contents are sometimes confirmed based on uncertain information and schedule adjustment work is performed. In addition, the work load at the present time cannot be read in advance when ordering a certain work, which greatly affects the creation of work schedules and causes inefficiency in work schedule creation. It is.

The present invention makes it possible to reliably obtain advance information such as the work progress status from a remote place via a telephone line, and to store various work management data required for creating predetermined information such as a work schedule from a remote place. An object of the present invention is to provide an input instruction to a processing computer so that data processing according to a processing request can be performed.

[0008]

SUMMARY OF THE INVENTION The present invention comprises a wireless or wired communication terminal 1, a wireless or wired communication control terminal 3, and a data supply server 4. The communication control terminal 3 transmits an access signal A relating to an information processing request such as an inquiry or processing of predetermined information, and the communication control terminal 3 generates a server access signal B. Based on the server access signal B, the server 4 To process the predetermined information based on the processing request and generate a response data signal C as a processing result. The communication control terminal 3 converts the response data signal C into a telephone line response data signal D. An information response system for converting and transmitting the data to the communication terminal 1. The communication control terminal 3 is provided with an automatic response processor 8, and the server 4 is instructed to input. The automatic response processor 8 is operated based on the processing end signal of the predetermined information processed based on the request and the automatic response reservation signal from the communication terminal 1, and the processing result of the predetermined information is transmitted to the communication terminal 1. The automatic information response system is characterized by automatically responding to the information.

The present invention is also an automatic information response system according to the above system, wherein the communication terminal 1 is a portable radio telephone.

The present invention is also an automatic information response system according to the above system, wherein the communication terminal 1 is a wired telephone.

[0011]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The system of the present invention will be described below.
The embodiment will be described in detail with reference to the block diagram of FIG.

The system of the present invention includes a wireless or wired communication terminal 1, a wireless or wired communication control terminal 3, and a data supply server 4.

The communication terminal 1 transmits an access signal A relating to a processing request for predetermined information, and the communication control terminal 3 receives the access signal A to generate a server access signal B. Based on B, the server 4 is operated to input the processing request contents.

The server 4 generates a response data signal C as a processing result processed based on the processing request contents, and transmits the response data signal C to the communication control terminal 3.
Is converted into a telephone line response data signal D and transmitted to the communication terminal 1.

The communication control terminal 3 is provided with an automatic response processor 8 for processing an end signal of predetermined information to be processed based on the contents of processing instructed to the server 4 and an automatic response processor 8 from the communication terminal 1. The automatic response processor 8 is operated based on the response reservation signal, and automatically responds to the communication terminal 1 with the processing result of the predetermined information.

[Regarding Each Means and Mechanism in the System of the Present Invention] In the figure, reference numeral 1 denotes a wireless or wired communication terminal (transmitter / receiver terminal) having a unique telephone number such as a portable wireless telephone or a wired telephone. 2 is a telephone public communication network, 3 is a wireless and wired communication control terminal (having a unique telephone number) (receives a telephone line carrier wave of the communication terminal 1 and converts it into a digital signal, and converts the digital signal into digital signals. A transmission / reception control terminal such as a modem that converts the signal into a line carrier radio wave and transmits it to the communication terminal 1.

Reference numeral 4 denotes a server (a personal computer, a minicomputer, or a hybrid computer and a database storing work management data). Reference numeral 5 denotes a computer 5, such as a personal computer, a minicomputer, or a hybrid computer, mounted on the server 4. Reference numerals 5A and 5B denote database memories storing data for work management, 6 denotes a backup device provided as necessary for backing up a large amount of data, and 6A and 6B store predetermined information such as work data of various production processes. A database memory, for example, a database memory storing printing originals and work data for image creation, such as image processing data for plate making and printing (layout data, trimming data, color tone data, density data).

Reference numeral 7 denotes an information processing computer for inputting and managing work management data such as work status data (work progress data) of various processes, and for controlling processes. For example, work specifications for plate making and printing, plate making and printing 7A is an information processing computer for inputting work management data such as work progress data of the process, totalizing the process, and controlling the process. 7A is a process A, 7B is a process B, 7C is a process C, and 7D is a information processing in the process D. It is a computer.

Reference numeral 8 denotes an automatic response processor connected to the communication control terminal 3 for processing predetermined information to be processed based on a processing request input to the server 4 (for example, a process for creating a plate making / printing process schedule). ), Based on the processing end signal notifying the end of the processing and the automatic response reservation signal from the communication terminal 1, the processing result (for example, the result of creating a plate making / printing process schedule) is sent to the communication terminal 1. Is automatically answered.

The server 4 and the information processing computer 7
Work data of various processes, which are connected to each other through an interface and are input processed by the information processing computer 7, for example, work management data such as a work daily report, and individual work management data for creating and processing work progress status and the like. The work progress status data and the personal registration ID (name of the person in charge of order, the name of the person in charge of the work progress) that have been subjected to the tallying process are stored in the database memory via the computer 5 in the server 4.

[Confirmation of Work Progress from Remote Location by System of the Present Invention] As shown in FIG. 1, a wireless or wired communication terminal 1 uses predetermined number keys and symbol keys of the terminal 1. By dialing the telephone number unique to the communication control terminal 3 to make a wireless or wired call to the communication control terminal 3 as the access signal A, and performing wireless and wired communication control via the telephone public communication network 2. The line is connected to the terminal device 3.

After being connected to the communication control terminal 3, the communication terminal 1 receives data relating to a registered personal ID and predetermined information to be inquired (for example, plate making / printing process management) or an instruction input to be instructed. A predetermined access signal A (for example, a personal ID code and a work ID (identification) code, for example, an order receptionist code, a sales order code, a work item / work content identification code, etc.) for accessing a blank The communication control terminal 3 is dialed using a predetermined number key or symbol key of the communication terminal 1 to make a wireless or wired transmission.

The wireless and wired communication control terminal 3 receives a predetermined access signal A transmitted from the communication terminal 1, and receives a personal ID confirmation signal and predetermined information (for example, plate making / printing process management). To a digital data signal (0, 1 signal) such as a data inquiry signal or an instruction input instruction signal, and transmits the digital data signal as a server access signal B to the server 4 by wire. Alternatively, it is inputted to a computer 5 for arithmetic processing control such as a hybrid computer.

Computer 5 for arithmetic processing control of server 4
Is based on the input server access signal B, from the databases 5A and 5B storing various work management data (for example, work management data for plate making and printing process management).
The required predetermined work management data is read out, arithmetically processed, and work progress data is created. The work progress data is transmitted as a response digital data signal C from the server 4 to the wireless and wired communication control terminal 3 by wire transmission.

The communication control terminal 3 converts the input response digital data signal C into a response data signal for a wireless telephone line or a response data signal D for a wired telephone line (line carrier wave).
And the response data signal D is transmitted to the wireless or wired communication terminal 1 continuously connected via the telephone public communication network 2.

In this way, the communication terminal 1 which is a wireless / wired telephone such as a portable telephone or a public telephone is used to transmit predetermined information (for example, a remote information) from a remote place via the telephone public communication network 2 in real time. Process management data, such as work progress at the plate making and printing sites).

[Work instruction from a remote place by the system of the present invention and confirmation of suitability of the work instruction] Also, the system of the present invention is realized by the communication terminal 1 in real time from a remote place via a connected telephone public line. Instruction information for the predetermined information is input to the server 4. For example, instruction information such as an input instruction for a plate making / printing process, a work instruction such as a re-proofing instruction, a work specification instruction, and a schedule instruction are input to the server 4.

First, an access signal A (work I), which is a predetermined code signal, is transmitted from the communication terminal 1 as instruction information.
D (identification) code, for example, an order receiving person's code, an order receiving party code (continuation / new), work item / work content identification code, work amount, desired delivery date, etc., via the telephone public communication network 2 The information is transmitted to the communication device 3 and received by the communication control terminal device 3 as instruction information (data information to be incorporated as work management data).

The communication control terminal 3 inputs the digitally converted server access signal B to the computer 5 for arithmetic processing of the server 4 and backs up the work management database memories 5A and 5B in the server 4 or, if necessary, It is stored as work management data in the work management database memories 6A and 6B of the device 6.

The computing computer 5 of the server 4
It is determined whether or not the instruction information is properly stored as work management data in the database memory of the server 4 and the appropriate / unsuitable determination signal is transmitted to the communication control terminal 3 as a response digital data signal C. I do.

Further, the arithmetic processing computer 5 comprises:
The instruction information is read from the memory for the work management database as work management data for creating a work schedule, and the work in progress or the work management data for which the progress has been determined, or the work schedule in progress or the work for which the progress has been determined based on them. A predetermined calculation process for adjustment with the work schedule may be performed to create a new work schedule or a change schedule.

When a process for creating a new work schedule or a change schedule based on the instruction information instructed to be transmitted is enabled, it is determined whether a process for creating a new work schedule or a change schedule is possible or impossible. A determination process may be performed, and a message regarding the determination result may be transmitted and input to the communication control terminal 3 as a response digital data signal C.

The communication control terminal 3 converts the input response digital data signal C into a response data signal D for a wireless telephone line or a response data signal D for a wired telephone line, and continuously connects via the telephone public communication network 2. Said communication terminal 1
Wireless or wired transmission.

In this manner, the work management database memory 5 in the server 4 is remotely located using the communication terminal 1 which is a wireless / wired telephone such as a portable telephone or a public telephone.
A, 5B, or, if necessary, work management data for work instructions, for example, work management data for plate making / printing work instructions, can be input into the work database memories 6A, 6B of the backup device 6.

As described above, the work management data (correction, correction, change data) input from the communication terminal 1 to the server 4.
And the work management data stored in the work management database memory in the server 4 in advance.
The processing computer 5 creates a process schedule according to the procedure of a program read from a predetermined production process schedule creation program memory mounted. For example, a plate making / printing process schedule is created according to the procedure of a program read from the plate making / printing process schedule creating program memory. The created process schedule data is stored in the work management database memories 5A and 5B connected to the processing computer 5 of the server 4.

After the completion of the process schedule creation process, a creation process end signal is transmitted from the processing computer 5 of the server 4 to the communication control terminal 3, and the automatic response processor 8 connected to the terminal 3 Memory 10 via programmable controller 9 (or microprocessor)
Is stored. The created process schedule data may be transmitted from the server 4 to the automatic response processor 8 and stored in the memory 10, or the work management database memories 5A and 5B of the server 4, The information may be stored in both the memory 10 of the automatic response processor 8 and the memory 10. The controller 9
The program memory for operating the main body is the memory 10
It is possible to provide it separately.

On the other hand, at the stage of inputting work management data at the communication terminal 1 or at an appropriate stage after inputting the work management data, the input communication control terminal 3 is connected to the input communication control terminal 3 via a telephone line. Then, an automatic response of a processing result (for example, a plate making / printing process schedule after the completion of the creation process) after the completion of the creation process based on the work management data instructed by the input is reserved. This reservation signal is temporarily stored in the memory 10 of the automatic response processor 8.

When the creation process is completed, the automatic response processor 8 sets the communication terminal device reserved by the programmable controller 9 on the basis of the creation process end signal and the reservation signal stored in the memory 10. In addition to automatically making a call to the telephone number 1 via a telephone line, the work management database memory 5A, 5
B, or the completed process schedule stored in the memory 10 of the automatic response processor 8 is read out,
An automatic response is output from the communication terminal 1 in the form of a character image, voice, or the like.

Upon receiving the automatic response output, the communication terminal 1 transmits a process schedule confirmation end signal through its keyboard, and terminates the automatic response.

Until the communication terminal 1 transmits this response confirmation end signal (or picks up the receiver), the automatic response processor 8 repeats the automatic response processing operation at a certain timing. After the automatic response output confirmation end signal is transmitted, the process schedule data stored in the memory 10 of the automatic response processor 8 can be automatically deleted.

The automatic response system according to the present invention can be used to remotely confirm the work contents, work progress status, work allowance, and the like in the manufacturing process of various products and the logistics-related shipping / shipping process, and in the manufacturing process and the shipping / receiving process. It is a system that can execute work instructions and the like even at remote locations, and is also useful for management of manufacturing processes and management of receipt / shipment processes.

The automatic response system according to the present invention includes a catalog,
Manufacturing process of commercial printed materials such as booklets, or manufacturing processes of securities such as various cards, passbooks, etc. Alternatively, it can be used for various manufacturing processes such as a manufacturing process of electronic precision parts such as a printed board, a lead frame, a photomask, a color filter, and an optical precision part such as a hologram sheet.

[0043]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS A specific embodiment of the system of the present invention in the plate making and printing industries will be described below in detail with reference to a system block diagram of FIG. 1 and a system operation flowchart of FIG.

<Example 1> For example, a salesperson in charge of a stencil making / printing operation at a remote place outside the stencil making / printing site is requested by a customer to make a manuscript preparation or to make a plate making based on the manuscript. An operation for confirming the current work progress status and an operation instruction input operation when a print product manufacturing request is received will be described below.

STEP1: First, the salesperson calls a predetermined communication control terminal 3 in his company using the communication terminal 1 (wireless telephone or a wired telephone such as a public telephone). Multiply. (Line connection)

STEP2: Next, the salesperson uses the keyboard of the telephone 1 connected to the communication control terminal 3 via the line, and uses his / her own personal ID (personal identification label, The communication control terminal 3 uses the assigned number and symbol code) as an access signal A (ID access signal).
Send to

STEP3: The communication control terminal 3 receives the personal ID access signal A and accesses the confirmation of the existence of the registered ID corresponding to the ID access signal A (the ID already registered in the server 4). A server access signal B is transmitted to the computer 5 of the server 4 as a presence confirmation instruction signal for performing the operation.

The server 4 which has received the server access signal B as the presence confirmation instruction signal uses its computer 5 to check the presence / absence of the registered ID corresponding to the personal ID from the database memory in which the personal ID is registered. I do.

STEP 4: Individual I as a result of the search check
If there is no registration ID corresponding to D, STEP4
Then, text data indicating an error message is transmitted from the server 4 to the communication control terminal 3 as the response digital data signal C, and based on the text data, the communication control terminal 3 (regular voice or fixed character is transmitted). (Including a module and an oscillator for displaying), a standard voice display signal or a standard character display signal (signal for generating a standard voice or a standard character in the communication terminal 1) as the response data signal D for the wireless or wired telephone line. ) Is transmitted to the communication terminal 1 connected to the line, and the error message is displayed on the communication terminal 1 as voice or as visible characters / symbols.

STEP18, STEP19; Then, the communication terminal 1 which has received the error message displays on the display screen attached to the speaker or the keyboard of the terminal 1, "Cannot respond. Please try again." By displaying the voice or the character image, the salesperson confirms it in STEP 18 and disconnects the line between the terminal 1 and the communication control terminal 3 in STEP 19.

STEP 5: On the other hand, as a result of the collation check,
When the corresponding registration ID exists, the process proceeds to STEP 5 and the server 4 transmits text data indicating a write message to the communication control terminal 3 as the response digital data signal C, and based on the text data, A communication control terminal 3 (including a module and an oscillator for displaying a fixed voice or fixed characters) outputs a fixed voice display signal or a fixed character display signal (a signal to the communication terminal 1) as a response data signal D for a wireless or wired telephone line. Is transmitted to the communication terminal 1 connected to the line, and a light message is displayed on the communication terminal 1 as a voice or as a visible character / symbol. .

When the communication terminal 1 receives the light message, enter "Access." Or "Enter the work ID" on the display screen attached to the speaker or keyboard of the terminal 1. . "
Is displayed.

Then, using the keyboard of the communication terminal 1, for example, a work ID is input and transmitted as an access signal A for accessing the communication control terminal 3.

This work ID is stored in each work management database 5A, 5B,... Storing work management data in plate making and printing in the server 4 (or each work management database 6A, 6B in the backup system 6).・)
, And access code numbers and symbols for calling the current plate making / printing work progress data recorded at a predetermined address in the database.

STEP 6: The communication control terminal 3 having received the work ID transmits, as the server access signal B, a data call instruction signal for calling the progress data of the predetermined plate making / printing work in the predetermined work management database to the server. Send to 4 side.

The server 4 receiving the server access signal B
Performs a search process in a search process based on the search program of the computer 5 and the work ID, and calls an inquired work item name or work content name in the inquired predetermined plate making / printing work from a database memory;
The work item name / content name input and designated by the communication terminal 1 is displayed, and the salesperson checks whether the displayed work item name / content name is the work item / content as specified by the input. Check if it is not.

STEP7: Next, in STEP7, confirmation of plate making / printing work management data or instruction of plate making / printing work in the displayed work item / work contents is performed, or the above-mentioned inquiry work item / work contents Of the plate making / printing work management data and not giving an instruction of the plate making / printing work in step (1).

STEP8, STEP18, STEP1
9; If the confirmation of the plate making / printing work management data or the instruction of the plate making / printing work in the work item / work contents to be inquired is not performed in the above STEP 7, select NO and S
Proceeding to TEP8, the communication terminal 1 displays an end message. After confirming the message in STEP 18, the salesperson disconnects the line between the terminal 1 and the communication control terminal 3 in STEP 19.

On the other hand, when the confirmation of the plate making / printing work management data or the instruction of the plate making / printing work in the work item / work contents to be inquired in STEP 7 is YES.
And proceeds to STEP 9.

STEP 9: In STEP 9, two types of function menus to be selected, "1: work progress confirmation" and "2: work instruction input", are displayed on the communication terminal 1 (on the liquid crystal display panel of the communication terminal). Is displayed in characters or voice is displayed in the speaker of the receiver). The function menu is not particularly limited, but may be “Yes: confirm work progress”, “No: input work instruction”, or the like.

STEP 10: When confirming the work progress status, the number "1" indicating "work progress status confirmation" is input on the keyboard of the communication terminal 1 in order to select YES, and the process proceeds to STEP 11. . (Alternatively, the user inputs the name "Ichi" by voice from the microphone of the transmitter of the communication terminal 1, and proceeds to STEP 11.)

STEP11: In STEP11, plate making / printing work management data relating to the work item to be queried and the contents of the work are displayed on the display (the liquid crystal display panel,
Speaker)) is displayed in characters or voice.

STEP13, STEP14;
If it is desired to repeat the display of the management data again at the stage where the printing work management data display is completed, select YES and return to STEP 11. On the other hand, if it is desired to end the data display at the stage where the plate making / printing work management data display is ended, NO is selected, and an end message is displayed in STEP14.

STEP15: When the inquiry of the plate making / printing work management data relating to another work ID or the input of an instruction is made in STEP15, YES is selected and the process returns to STEP5, and STEP5 to STEP15 are performed.
Operate in the same way until On the other hand, when not inquiring about the plate making / printing work management data relating to another work ID, or when not inputting the instruction concerning the plate making / printing work management data, select NO, and in STEP8, the communication terminal 1 terminates the message. Is displayed, and STEP18 is displayed.
After confirming the message, the terminal 1 and the communication control terminal 3 are disconnected in STEP19.

On the other hand, when inputting a work instruction in the above STEP 10, in order to select NO, a number “2” representing “input of work instruction” is input on the keyboard of the communication terminal 1, and Go to STEP12. (Alternatively, the user inputs the name "ni" by voice from the microphone of the transmitter of the communication terminal 1, and proceeds to STEP 12.)

STEP 12: In STEP 12, the input instruction blanks are displayed in a predetermined order on the display (the liquid crystal display panel, the speaker, and the like) of the communication terminal 1 based on the work management data input program transmitted from the computer 5 of the server 4. ) In text or voice, and the sales representative
For each input instruction blank, the target work item
Instructions for plate making / printing work relating to work contents are input using the keyboard, and when the input of the work instructions is completed, the flow proceeds to STEP16.

STEP 16: At the stage where the input of the work instruction is completed, the computer 5 of the server 4 starts the process of creating a work schedule based on the input work instruction data. Here, when the work instruction is repeatedly input, NO is selected in STEP 16 and STEP 1 is selected.
Return to 2. On the other hand, when ending the work instruction input,
YES is selected in EP16, and the process proceeds to STEP17.

STEP17: In STEP17, an automatic response is reserved using the keyboard of the communication terminal 1. Then, the process proceeds to STEP 8, the end message is displayed in characters or voice, the message is confirmed in STEP 18, and the terminal 1 and the communication control terminal 3 are disconnected in STEP 19.

[0069]

According to the automatic information response system of the present invention, advance information such as the progress of work can be reliably obtained from a remote place via a telephone line, and various work management data necessary for creating a work schedule can be transmitted from a remote place by telephone. Calculations can be performed by inputting instructions to the processing computer via a line, and automatic creation of the processing results of the work schedule based on the work instruction data input from the communication terminal to create a new work schedule, adjust and change the work schedule, etc. The response process enables automatic response output to the communication terminal, so that in order to receive work in various industries and in the manufacture of products, adjustment work for customer requests and work schedule adjustment work It is effective for speeding up operations and improving the efficiency of operations such as management and production. Work management efficiency of data input processing work for Joule creation is effective like.

[Brief description of the drawings]

FIG. 1 is a block diagram of the system of the present invention.

FIG. 2 is a flowchart of the system of the present invention.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 ... Communication terminal 2 ... Telephone public communication line network 3 ... Communication control terminal 4 ... Server 5 ... Processing computer 6 ... Backup device 7 ... Work computer 8 ... Automatic response processor 9 ... Programmable controller 10 ... Memory A ... Access signal B: Server access signal C: Response digital data signal D: Response data signal for wireless or wired telephone line

Claims (3)

[Claims] An information processing system includes a wireless or wired communication terminal device, a wireless and wired communication control terminal device, and a data supply server. The communication control terminal 3 transmits an access signal A relating to the processing request and generates a server access signal B.
The server 4 is operated based on the processing request to perform the processing of the predetermined information based on the processing request, and generates a response data signal C as a processing result. An information response system which converts the signal into a line response data signal D and transmits the signal to the communication terminal 1, wherein the communication control terminal 3 is provided with an automatic response processor 8, The automatic response processor 8 is operated based on the processing end signal of the predetermined information processed based on the request and the automatic response reservation signal from the communication terminal 1, and the processing result of the predetermined information is transmitted to the communication terminal 1. An automatic information response system characterized by automatically responding to a request. 2. The automatic information response system according to claim 1, wherein said communication terminal 1 is a portable radio telephone. 3. The automatic information response system according to claim 1, wherein said communication terminal 1 is a wired telephone.