TW201530306A - Duplicate-forms information system monitoring method and design method - Google Patents
Duplicate-forms information system monitoring method and design method Download PDFInfo
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Description
本發明係為一種聯單資訊系統監測方法與設計方法有關;具體而言,特別是關於一種常態分佈模式之網路異常訊務監測系統,根據網路訊務特性參考一般製造業裡技術成熟的統計製程管制(Statistical Process Control,SPC)方法,加上一般的網路訊務異常監測技術,應用在網路訊務管理領域內,所研發出的一種全新的監測系統。 The invention relates to a monitoring method and a design method for a single information system; in particular, a network abnormal traffic monitoring system for a normal distribution mode, according to the characteristics of the network communication, referring to the mature technology in the general manufacturing industry. The Statistical Process Control (SPC) method, combined with the general network traffic anomaly monitoring technology, is a new monitoring system developed in the field of network traffic management.
目前資訊系統內含非常多的子系統,各個子系統間互相介接形成環環相扣的關係,好處是各個子系統模組化的方式維護起來相對容易,但也造成各子系統間只要有一個介面或子系統出問題就會發生整個流程停擺的情況,以聯單流程來說,若是問題發現得晚,往往會發生大量卡案的情況,等發現時要處理問題以及卡案都會需要可觀的人力成本與時間。 At present, the information system contains a lot of subsystems, and each subsystem is connected to each other to form a interlocking relationship. The advantage is that the modularization of each subsystem is relatively easy to maintain, but it also causes If there is a problem with an interface or subsystem, the entire process will be shut down. In the case of a single process, if the problem is found late, a large number of card cases will often occur, and it will take a lot of time to deal with the problem and the card case. Labor costs and time.
於專利前案作業流程異常之監控系統及其方法(公開日期:2010/10/01,公開號:201035751,申請日期:2009/03/31,專利申請號:098110576),係透過一描述檔並結合供裝作業資 訊系統所使用的資訊平台之排程功能,以達到自動化之即時監控與告警。而本篇專利是提出提出一個聯單資訊系統監測設計方法架構,利用元件化的彈性架構,加快聯單資訊系統異常障礙的修復速度。 The monitoring system and method for abnormal operation of the patent pre-existing case (publication date: 2010/10/01, publication number: 201035751, application date: 2009/03/31, patent application number: 098110576), through a description file Combined with supply operation The scheduling function of the information platform used by the system to achieve automated monitoring and alarming. This patent proposes a framework for monitoring the design method of the information system, and uses the componentized elastic architecture to speed up the repair of abnormal obstacles in the information system.
於上述專利前案中,針對作業流程異常時只有以告警作為處理的方式且較為侷限固定的監控流程,而本發明之方法除了進而提出了自我復原(重啟)及預防卡單(暫停介面)的功能,並且著重在元件化的設計架構方法而非固定的監控流程,以期能適用各種聯單資訊系統及快速方便擴充監控系統本身對於不同介面或程序的監控能力及處理方式的多樣選擇。 In the above patent case, only the alarm is used as the processing mode and the fixed monitoring process is limited, and the method of the present invention not only proposes self-recovery (restart) and prevention card (suspension interface). Functionality, and focus on component-based design architecture methods rather than fixed monitoring processes, in order to be able to apply a variety of information systems and quickly and easily expand the monitoring system itself to monitor the different interfaces or procedures and the choice of processing methods.
由此可見,上述習用方式仍有諸多缺失,實非一良善之設計,而亟待加以改良。 It can be seen that there are still many shortcomings in the above-mentioned methods of use, which is not a good design, but needs to be improved.
本案發明人鑑於上述習用方式所衍生的各項缺點,乃亟思加以改良創新,並經多年苦心孤詣潛心研究後,終於成功研發完成本件發明。 In view of the shortcomings derived from the above-mentioned conventional methods, the inventor of the present invention has improved and innovated, and after years of painstaking research, he finally succeeded in researching and developing this invention.
本發明係提出一種聯單資訊系統監測方法與設計方法,為了解決上述困難,並且縮短問題發生到發現的時間及減少處理卡案的時間,本發明提出一種自動監控系統或介面是否有出問題並直接修復出問題的系統或介面或產生告警的機制設計方法,透過本發明,比較輕微的異常則可直接透過本發明來做修復,完全不需人力介入以及卡單後的聯單重置處理,猶如沒有發生過異常一般,或是當異常情況嚴重時,能第一時間暫停聯單流程讓系統管理人員得知系統異常並介入處理修 復,以防大量卡單。 The present invention provides a method and a design method for monitoring a joint information system. In order to solve the above difficulties and shorten the time when the problem occurs to the discovery and reduce the time for processing the card case, the present invention proposes whether the automatic monitoring system or the interface has a problem and The system or interface for directly repairing the problem or the mechanism design method for generating the alarm, through the invention, the slight abnormality can be directly repaired by the invention, without human intervention and the resetting process after the card is cancelled. It is as if there is no abnormality, or when the abnormal situation is serious, the process of suspending the order can be suspended for the first time to let the system administrator know the abnormality of the system and intervene in the repair. In order to prevent a large number of cards.
本發明所提供之技術特徵,與其他習用技術相互比較時,更具備下列優點: The technical features provided by the present invention have the following advantages when compared with other conventional technologies:
1.所有的聯單資訊系統運作監控元件皆可利用此設計架構開發。 1. All the joint information system operation monitoring components can be developed using this design architecture.
2.利用監控元件101設計可縮短程式開發人員開發監控系統開發時程並降低維護成本。 2. The use of the monitoring component 101 design can shorten the development time of the development of the monitoring system by the program developer and reduce the maintenance cost.
3.利用對應元件103設計可使監控系統保持高度的彈性。 3. The design of the corresponding component 103 allows the monitoring system to maintain a high degree of flexibility.
4.利用反應元件105可依據其不同需求提供不同方式的告警或重啟機制。 4. The response element 105 can be used to provide different modes of alarm or restart mechanisms depending on its needs.
5.利用預設的反應元件「關閉同向介面措施」107可達到暫緩聯單進入避免卡單,以減少系統修復後需要聯單重置的無謂成本。 5. Using the preset response element "Close the same interface measure" 107 can achieve the suspension of the order entry into the avoidance card, in order to reduce the unnecessary cost of the need to reset the order after the system is repaired.
6.本聯單資訊系統監測方法無論是介面或是程序,只要有障礙發生會依照設定參數來發動相對應處理措施,以求最短時間內就能自動修復,若是自動化的處理措施無法修復系統,先前關閉與異常運作物同向的外部介面可以預防卡單,並以告警信件及簡訊來通知維運人員做人工處理。 6. The monitoring method of the information system of the joint order, whether it is the interface or the program, will launch the corresponding treatment measures according to the set parameters as long as there are obstacles, so that the automatic repair can be repaired in the shortest time. If the automatic treatment measures cannot repair the system, The external interface that was previously closed in the same direction as the abnormal operation can prevent the card from being issued, and notify the maintenance personnel to do manual processing by using alarm letters and newsletters.
100‧‧‧聯單資訊系統 100‧‧‧Contact Information System
101‧‧‧監控模組 101‧‧‧Monitoring module
102‧‧‧運作物 102‧‧‧operators
1021‧‧‧運作物1 1021‧‧‧Operating object 1
1022‧‧‧運作物2 1022‧‧‧Operating object 2
1023‧‧‧運作物3 1023‧‧‧Operating object 3
103‧‧‧對應模組 103‧‧‧ corresponding module
104‧‧‧對應參數 104‧‧‧ corresponding parameters
1041‧‧‧對應參數1 1041‧‧‧ corresponding parameter 1
1042‧‧‧對應參數2 1042‧‧‧ corresponding parameter 2
1043‧‧‧對應參數3 1043‧‧‧ corresponding parameter 3
105‧‧‧反應模組 105‧‧‧Reaction module
106‧‧‧處理措施 106‧‧‧Measures
1062‧‧‧處理措施2 1062‧‧‧Measures 2
1063‧‧‧處理措施3 1063‧‧‧Measures 3
1064‧‧‧處理措施4 1064‧‧‧Measure 4
107‧‧‧關閉同向介面措施單元 107‧‧‧Close the same interface measure unit
S201~S206‧‧‧流程步驟 S201~S206‧‧‧ Process steps
S301~S308‧‧‧流程步驟 S301~S308‧‧‧ Process steps
請參閱有關本發明之詳細說明及其附圖,將可進一步瞭解本發明之技術內容及其目的功效;有關附圖為:第1圖為本發明之聯單資訊系統監測方法與設計方法之示意 圖。 The detailed description of the present invention and the accompanying drawings will be further understood, and the technical contents of the present invention and the functions thereof can be further understood. The related drawings are: FIG. 1 is a schematic diagram of the monitoring method and design method of the linked information system of the present invention. Figure.
第2圖為本發明之聯單資訊系統設計方法之流程圖。 2 is a flow chart of a method for designing a single information system of the present invention.
第3圖為本發明之聯單資訊系統監測方法之流程圖。 Figure 3 is a flow chart of the method for monitoring the information system of the invention.
第4圖為本發明之聯單資訊系統監測方法之另一流程圖。 Figure 4 is another flow chart of the method for monitoring the information system of the present invention.
為了使本發明的目的、技術方案及優點更加清楚明白,下面結合附圖及實施例,對本發明進行進一步詳細說明。應當理解,此處所描述的具體實施例僅用以解釋本發明,但並不用於限定本發明。 The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
以下,結合附圖對本發明進一步說明: Hereinafter, the present invention will be further described with reference to the accompanying drawings:
請參閱第1圖,第1圖為本發明之常態分佈模式之網路異常訊務監測系統之示意圖。如第1圖所示,。 Please refer to FIG. 1. FIG. 1 is a schematic diagram of a network abnormality traffic monitoring system in a normal distribution mode according to the present invention. As shown in Figure 1,
請參閱第2圖,第2圖為本發明之聯單資訊系統設計方法之流程圖。如第1圖及第2圖所示,當系統架構有改變時,無論是外部的介面增加或改變,S201被監控系統的架構或是介面有所改變時,S202判斷此改變是否有新的運作物類型是目前系統中的監控元件101所沒有包含的,S203若此新增或改變的運作物類型102並無定義在監控元件101中,將需要新增相關監控元件101,以及S204評估是否需要為此新運作物類型新增相關的反應元件105的異常處理措施類型106,S205若此新的運作物類型需要新的處理措施,將新增相關反應元件,S206若不需要新的處理措施則可直接新增對應相關新的監控元件的對應參數;若此新運作物類型102已經包含在 監控元件101內則聯單資訊系統元件架構不需做改變。。 Please refer to FIG. 2, which is a flow chart of the method for designing the information system of the present invention. As shown in Figure 1 and Figure 2, when the system architecture changes, whether the external interface is increased or changed, S201 is changed by the architecture or interface of the monitoring system, S202 determines whether the change has a new operation. The object type is not included in the monitoring component 101 in the current system. If the newly added or changed operating object type 102 is not defined in the monitoring component 101, the related monitoring component 101 will need to be added, and S204 needs to evaluate whether it is needed. For this new type of operation, an exception handling type 106 of the relevant reaction element 105 is added. If the new operation type requires new treatment measures, the relevant reaction element will be added, and if the new treatment is not required, S206 Corresponding parameters corresponding to the relevant new monitoring component can be directly added; if the new operating object type 102 is already included in In the monitoring component 101, there is no need to change the information structure of the information system. .
於實際運用中,原先被監控系統介面只有Web Service與企業應用系統整合(ENTERPRISE APPLICATION INTEGRATION,EAI),聯單資訊系統一開始也就只需要監控元件的運作物有兩個「Web Service」與「企業應用系統整合(ENTERPRISE APPLICATION INTEGRATION,EAI)」,對應元件有兩個「Web Service對應參數」與「企業應用系統整合(ENTERPRISE APPLICATION INTEGRATION,EAI)對應參數」,反應元件除了預設的「關閉同向介面措施」還有「重啟IIS Server」、「發送電子郵件告警維運人員」、「發送簡訊告警維運人員」。今天因為擴充功能系統多插進一個Process,因為架構改變,又有了新的運作物類型,因此要利用偵測Process系統記憶體變化及中央處理器使用率等資訊來判斷他是否異常在監控元件中新增一個「Process」運作物,並且為此多增加一個「重啟Process」以便Process被偵測出異常時能嘗試著恢復運作,最後再為此新的運作物於對應元件中增加新的對應參數。 In practice, the original monitored system interface was only Web. ENTERPRISE APPLICATION INTEGRATION (EAI), the single-information system requires only two “Web Service” and “ENTERPRISE APPLICATION INTEGRATION (EAI)” for the operation of the monitoring component. The corresponding component has two "Web Service Correspondence Parameters" and "Enterprise Application System Integration (EAI) Corresponding Parameters". In addition to the default "Close Interface Device" and "Restart IIS Server", "Send email alert maintenance personnel" and "send SMS alert maintenance personnel". Today, because the expansion function system is inserted into a process, because the architecture changes, and there is a new type of operation object, it is necessary to use the information such as the detection process memory change and the CPU usage to judge whether it is abnormal in the monitoring component. Add a new "Process" operation, and add a "Restart Process" for this purpose so that the Process can try to resume operation when the process is detected abnormally. Finally, add a new corresponding to the new component for the corresponding component. parameter.
請參閱第3圖,第3圖為本發明之聯單資訊系統監 測方法之流程圖。如第3圖所示,本發明之聯單資訊系統啟動時,S301先依照被監控系統的各個被監控運作物102設定其類型及其相關參數,而類型舉例說明可係為Web Service、FTP、Windows Service、Process、Socket、企業應用系統整合(ENTERPRISE APPLICATION INTEGRATION,EAI)或MSMQ,相關參數可係為Web Service:網址、應用程式集區、測試門檻秒數;FTP:IP、Port、測試門檻秒數;Windows Service:Service Name、測試門檻秒數;Process:名稱、測試門檻秒數;Socket:IP、Port、測試門檻秒數;企業應用系統整合 (ENTERPRISE APPLICATION INTEGRATION,EAI):類型、IP、主題名或佇列名、測試門檻秒數;MSMQ:IP、佇列名、測試門檻秒數;S302任何類型都需設定是南向或北向介面、是外部或內部介面,方能系統嚴重異常時關閉介面預防大量卡單,並依照對應參數104從可使用的處理措施106,於實際運用中其處理措施可係為暫停IIS、重啟應用程式集區、重啟FTP Server、重啟Windows Service、重啟Process、發告警電子郵件或發簡訊,從中選擇當發生異常時想要引發的處理措施,接著S303啟動聯單資訊系統持續針對已設定的被監控運作物依照設定的參數做判斷是否有異常狀態,S304若發生異常即刻啟動關閉與異常運作物同向的外部介面以防止大量卡單,S305並開始運作相對應設定的處理措施,接著S306再度依照設定判斷發生異常的運作物是否仍為異常,S308若已恢復正常則代表修復系統成功,立即恢復與異常運作物同向的外部介面,完全不需人為介入及聯單重置即可重新回到S303持續針對運作物判斷是否異常的狀態,反之S307若異常運作物依舊異常則必須執行告警通知系統維運人員人為介入處理。 Please refer to Figure 3, Figure 3 is the supervision of the information system of the invention. Flow chart of the test method. As shown in FIG. 3, when the joint information system of the present invention is started, S301 first sets its type and related parameters according to each monitored operation object 102 of the monitored system, and the type examples can be referred to as Web Service, FTP, Http://www.facebook.com Number; Windows Service: Service Name, test threshold seconds; Process: name, test threshold seconds; Socket: IP, Port, test threshold seconds; enterprise application system integration (ENTERPRISE APPLICATION INTEGRATION, EAI): type, IP, subject name or queue name, test threshold seconds; MSMQ: IP, queue name, test threshold seconds; S302 any type must be set to the south or north interface, It is an external or internal interface. When the system is severely abnormal, the interface is closed to prevent a large number of cards, and according to the corresponding parameter 104, the available processing measures 106 can be used to suspend IIS and restart the application pool. Restart the FTP server, restart the Windows Service, restart the Process, send an alarm email, or send a text message to select the action to be triggered when an abnormality occurs. Then, the S303 starts the linked information system and continues to follow the set monitored object. The set parameters are used to determine whether there is an abnormal state. If an abnormality occurs, S304 immediately closes the external interface in the same direction as the abnormal operating object to prevent a large number of card sheets, and S305 starts to operate correspondingly set processing measures, and then S306 again determines according to the setting. Whether the abnormal operation is still abnormal, and if S308 has returned to normal, it means that the repair system is successful. Restoring the external interface in the same direction as the abnormal operation, it can return to S303 to judge whether the abnormality is abnormal for the operation object without human intervention and resetting the connection. Otherwise, if the abnormal operation object is still abnormal, the alarm notification must be executed. System maintenance personnel are involved in human intervention.
請參閱第4圖,第4圖為本發明之聯單資訊系統監 測方法之另一流程圖。如第4圖所示,當關閉同向介面措施單元被觸發時,S401先依照呼叫此單元的運作物102的對應參數104所帶參數判斷出此異常模組的方向性為南向或北向,S402接著讀取監測系統S404預先設定的同向(南向或北向)介面類型及參數,S403依照此類型及參數將此同向介面關閉。 Please refer to Figure 4, Figure 4 is the supervision of the information system of the invention. Another flow chart of the measurement method. As shown in FIG. 4, when the off-communication interface measure unit is triggered, S401 first determines whether the directionality of the abnormal module is south or north according to parameters corresponding to the corresponding parameter 104 of the work object 102 calling the unit. S402 then reads the pre-set (south or north) interface type and parameters preset by the monitoring system S404, and S403 closes the same interface according to the type and parameters.
上列詳細說明乃針對本發明之一可行實施例進行 具體說明,惟該實施例並非用以限制本發明之專利範圍,凡未脫離本發明技藝精神所為之等效實施或變更,均應包含於本案 之專利範圍中。 The above detailed description is directed to one possible embodiment of the present invention. The detailed description is not intended to limit the scope of the invention, and the equivalent implementations or modifications may be included in the present invention without departing from the spirit of the invention. In the scope of patents.
綜上所述,本案不僅於技術思想上確屬創新,並具備習用之傳統方法所不及之上述多項功效,已充分符合新穎性及進步性之法定發明專利要件,爰依法提出申請,懇請 貴局核准本件發明專利申請案,以勵發明,至感德便。 To sum up, this case is not only innovative in terms of technical thinking, but also has many of the above-mentioned functions that are not in the traditional methods of the past. It has fully complied with the statutory invention patent requirements of novelty and progressiveness, and applied for it according to law. Approved this invention patent application, in order to invent invention, to the sense of virtue.
100‧‧‧聯單資訊系統 100‧‧‧Contact Information System
101‧‧‧監控模組 101‧‧‧Monitoring module
102‧‧‧運作物 102‧‧‧operators
1021‧‧‧運作物1 1021‧‧‧Operating object 1
1022‧‧‧運作物2 1022‧‧‧Operating object 2
1023‧‧‧運作物3 1023‧‧‧Operating object 3
103‧‧‧對應模組 103‧‧‧ corresponding module
104‧‧‧對應參數 104‧‧‧ corresponding parameters
1041‧‧‧對應參數1 1041‧‧‧ corresponding parameter 1
1042‧‧‧對應參數2 1042‧‧‧ corresponding parameter 2
1043‧‧‧對應參數3 1043‧‧‧ corresponding parameter 3
105‧‧‧反應模組 105‧‧‧Reaction module
106‧‧‧處理措施 106‧‧‧Measures
1062‧‧‧處理措施2 1062‧‧‧Measures 2
1063‧‧‧處理措施3 1063‧‧‧Measures 3
1064‧‧‧處理措施4 1064‧‧‧Measure 4
107‧‧‧關閉同向介面措施單元 107‧‧‧Close the same interface measure unit
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TW103102210A TWI497287B (en) | 2014-01-22 | 2014-01-22 | Monitoring Method and Design Method of Joint Information System |
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JPH10187354A (en) * | 1996-12-26 | 1998-07-14 | Toshiba Corp | Information processor and method for managing recording media applied to the same device |
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TWI269552B (en) * | 2005-07-19 | 2006-12-21 | Topn Network Technology Co Ltd | Method and system for managing abnormal network situations |
TW201007444A (en) * | 2008-08-15 | 2010-02-16 | Chi Mei Comm Systems Inc | Electronic device and method for memorizing stop error |
TWI510917B (en) * | 2009-11-18 | 2015-12-01 | Insyde Software Corp | Server management system and method thereof |
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