TWM543415U - On-site customer service assistance system for financial institution - Google Patents

Description

On-site customer service assistance system for a financial location

The present invention relates to an on-site customer service assistance system, and more particularly to an on-site customer service assistance system for a financial institution that utilizes eye-detection technology.

When the customer in the bank branch actively takes the passbook or financial card on the machine, or enters the identity card or the deposit account number, the bank's system obtains the aforementioned information by the numbering machine, and then according to the identity of the customer. And the customer's past product purchase preferences to estimate the appropriate financial service, and transmit a notification message related to the appropriate financial service to a terminal device operated by a customer service personnel in the branch, such as a tablet computer, so that the customer service personnel can The financial service displayed by the electronic device serves the customer.

However, the above method relies on the customer to input data actively. If the customer does not input the data, the bank's system cannot transmit the notification message to the electronic device. In this case, the customer service staff located in the branch may not provide timely and accurate information. The service, so that the timing of missing important services.

Therefore, one of the purposes of the present invention is to provide a gold for one The on-site customer service assistance system of the fusion site can overcome at least one of the disadvantages of the above-mentioned prior art.

Therefore, the present invention is a live customer service assistance system for a financial location, comprising a display unit, an image capture unit, a processing unit, a terminal device and a server unit. The display unit is disposed in the financial location and includes a display area. The image capturing unit is disposed near the display unit and is configured to continuously capture a face of a visitor who is viewing the display unit to generate a plurality of live images. The processing unit is electrically connected to the display unit and the image capturing unit for continuously receiving the live images from the image capturing unit. The terminal device is operated by a customer service personnel. The server unit is connected to the processing unit via a first network and connected to the terminal device via a second network, and stores an advertisement data related to a plurality of advertisement information related to the financial service, and a related information is related to the Correspondence information of the correspondence between the advertisement information and the plurality of blocks of the display area. The server unit transmits the advertisement data and the corresponding data to the processing unit. After receiving the advertisement data and the corresponding data, the processing unit causes the display unit to display corresponding advertisement information in each block of the display area according to the advertisement data and the corresponding data. The processing unit continuously transmits the live images received from the image capture unit to the server unit. After receiving the live images, the server unit determines, based on the live images, whether the visitor is looking at one of the blocks. When the server unit determines that the visitor looks at one of the watched persons in the blocks, the server unit uses the advertisement information corresponding to the watched block as a target advertisement information, and the target advertisement information is And transmitting to the terminal device, so that the terminal device displays the target advertisement information after receiving the target advertisement information.

The server unit for the on-site customer service assistance system of a financial location also stores a piece of importance data relating to a plurality of importance scores respectively related to the importance of the advertisement information. When the server unit determines that the visitor looks at one of the watched persons in the blocks, the server unit adds the target advertisement information to a target advertisement information list. The server unit sorts the target advertisement information in the target advertisement information list according to the importance data every predetermined period of time, so that the importance scores corresponding to the sorted target advertisement information are Arranging the sorted target advertisement information to the terminal device in a large and small manner, so that the terminal device displays the sorted target advertisements after receiving the sorted target advertisement information. News.

The terminal device for the on-site customer service assistance system of a financial location is further configured to be operated by the customer service personnel to generate a reward signal related to the service result and transmit the reward signal to the server unit via the second network . The server unit determines whether the reward signal from the terminal device is received every predetermined period. When the server unit determines that the reward signal from the terminal device is not received, the server unit sorts the target advertisement information in the target advertisement information list according to the importance data, so as to make the sorted target advertisement The importance scores corresponding to the information are sequentially arranged in a large and small order, and the sorted target advertisement information is transmitted to the terminal. And the device, so that the terminal device displays the sorted target advertisement information after receiving the sorted target advertisement information. When the server unit determines to receive the reward signal from the terminal device, the server unit generates a reward record according to the reward signal, and does not transmit the target advertisement information in the target advertisement information list to the terminal device. .

The server unit for the on-site customer service assistance system of a financial location further stores a plurality of facial templates respectively associated with the plurality of customers of the financial location, and a plurality of customer information respectively corresponding to the facial templates. . After receiving the live image data from the processing unit, the server unit compares the live image data and the facial templates, and determines whether the facial templates exist or not in the live image data. The face of the visitor corresponds. When the server unit determines that one of the facial templates corresponds to the face of the visitor in the live video material, the client information corresponding to the facial template corresponding to the face of the visitor is made. A target customer information is transmitted to the terminal device, so that the terminal device displays the target customer information after receiving the target customer information.

The server unit for the on-site customer service assistance system of a financial location performs by determining whether the visitor's gaze persists in whether the time of one of the blocks is not less than a predetermined period. Visitors are judged by one of these blocks.

The financial place for the on-site customer service assistance system of a financial place It is a branch of a bank and the advertising information is related to the financial services provided by the bank.

The present invention has at least the following effects: the server unit receives a scene image of the display area of the display unit that is viewed by the visitor according to the received live image data generated by the image capturing unit and the corresponding data. The corresponding target advertisement information is transmitted to the terminal device for the terminal device to display the target advertisement information, so that the customer service staff can know the target advertisement message that the visitor is concerned by watching the terminal device. In turn, the financial services corresponding to the target advertising message can be provided to provide timely and accurate services to the visitors, without missing the opportunity of important services.

1‧‧‧ display unit

51‧‧‧Advertising materials

11‧‧‧Display area

52‧‧‧ Corresponding information

12‧‧‧ Block

53‧‧‧Important information

2‧‧‧Image capture unit

54‧‧‧Face template

3‧‧‧Processing unit

55‧‧‧Customer Information

4‧‧‧ Terminal devices

6‧‧‧First network

5‧‧‧Server unit

7‧‧‧Second network

9‧‧‧Host

S31~S32‧‧‧Steps

100‧‧‧On-site customer service assistance system

S401~S412‧‧‧Steps

Other features and effects of the present invention will be apparent from the following description of the drawings. FIG. 1 is a block diagram exemplarily illustrating an implementation of the present invention for a customer service assistance system for a financial location. 2 is a schematic diagram exemplarily illustrating the embodiment; FIG. 3 is a flowchart illustrating a manipulation program of the embodiment; and FIG. 4 is a flowchart illustrating the manipulation of the embodiment program.

Referring to Figure 1 and Figure 2, the present invention is used for on-site customer service assistance in a financial location. The embodiment of the help system 100 includes a display unit 1, an image capturing unit 2, a processing unit 3, a terminal device 4, and a server unit 5. In this embodiment, the financial place is a branch of a bank, but is not limited thereto.

Referring to FIG. 2, the display unit 1 is disposed in the financial location (not shown) and includes a display area 11, and the display area 11 has a plurality of blocks 12 different in position from each other. Each block 12 is for displaying a corresponding advertisement message related to the financial place. In this embodiment, each advertisement message indicates a financial service related to the financial place (ie, the bank's branch), for example, related to the loan. Services for financial transactions such as funds, stocks, etc., but not limited to this. In this embodiment, the display unit 1 is implemented as a screen of a personal computer, but not limited thereto. In other implementations, the display unit 1 can also be implemented as a television composed of multiple televisions. Wall, in this case, each block 12 can correspond to a TV screen.

The image capturing unit 2 is disposed near the display unit 1 and is configured to continuously capture a face of a visitor (not shown) that is viewing the display unit 1 to generate a plurality of live images. In this embodiment, the image capturing unit 2 is implemented as a camera, and is connected to the top of the display unit 1, but is not limited thereto.

The processing unit 3 is electrically connected to the display unit 1 and the image capturing unit 2 for continuously receiving the live images from the image capturing unit 2. In the present embodiment, the processing unit 3 is implemented, for example, in the host 9 of a personal computer, but is not limited thereto.

The server unit 5 is connected to the processing unit 3 via a first network 6 and to the terminal device 4 via a second network 7. In this embodiment, the first network 6 is, for example, an internet network, and the second network 7 is, for example, a wireless communication network, but is not limited thereto. In this embodiment, the server unit 5 stores an advertisement data 51 related to a plurality of advertisement information related to the financial service, and a correspondence corresponding to the advertisement information and the plurality of blocks 12 of the display area 11. Correspondence information 52 of the relationship, a piece of importance information 53 relating to a plurality of importance scores respectively related to the importance of the advertisement information, a plurality of face templates 54 respectively associated with the plurality of customers of the financial place, and A plurality of pieces of customer information 55 corresponding to the face templates 54 are respectively associated. In this embodiment, the advertisement information is related to the financial service provided by the bank, but is not limited thereto. In this embodiment, the customer information 55 is the identity of the customer of the bank and its historical record, but is not limited thereto. For example, one of the correspondences in the corresponding information 52 is that the advertisement information related to the loan in the advertisement material corresponds to the area 12 located in the lower right corner of FIG. 2, but is not limited thereto.

The terminal device 4 is operated by a customer service personnel located in the financial location, and is configured to be operated by the customer service personnel to generate a reward signal related to the service result and transmit the reward signal to the servo via the second network 7. Unit 5. In this embodiment, the terminal device 4 is implemented as a tablet computer, for example, but is not limited thereto.

A control procedure of the on-site customer service assistance system 100 is exemplarily described below with reference to FIGS. 3 and 4.

First, in step S31, the server unit 5 transmits the advertisement material 51 and the corresponding material 52 to the processing unit 3.

After the processing unit 3 receives the advertisement data 51 and the corresponding data 52, the processing unit 3 causes the display unit 1 to be in the display area 11 according to the advertisement material 51 and the corresponding material 52, as shown in step S32. The corresponding advertisement information is displayed in each block 12. According to the previous example, the area 12 located in the lower right corner of FIG. 2 will display the advertisement information related to the loan, but not limited thereto.

In this way, the visitor can selectively view or watch the corresponding advertisement information displayed in each block 12 of the display area 11 while operating the personal computer. In the case where the visitor is usually in the process The personal computer is operated in a manner facing the image capturing unit 2, so that the image capturing unit 2 can continuously capture the face of the visitor to generate a plurality of live images, and the processing unit 3 continues to receive the image capturing unit. The live images of 2 are transmitted to the server unit 5.

Next, referring to FIG. 4, it is explained that the execution subject of each step in the figure is the server unit 5.

First, in step S401, the server unit 5 continues to receive the live images from the processing unit 3 containing the face of the visitor.

After receiving the live images, the server unit 5 determines, according to the live images, whether the visitor looks at one of the blocks 12 according to the scene images. When the server unit 5 determines the visitor The gaze looks at one of the watchers 12, and the flow proceeds to step S403, where the server unit 5 uses the advertisement information corresponding to the gaze block 12 as a target advertisement information.

In this embodiment, the server unit 5 determines whether the visitor's gaze stays at one of the blocks 12 by analyzing the part of the eye of the visitor in the live image. The manner in which the visitor is looking at one of the blocks 12 is performed in a manner not less than a predetermined period, but is not limited thereto. In this embodiment, the preset period is, for example, 30 seconds, but is not limited thereto.

In step S404, after receiving the live image data from the processing unit 3, the server unit 5 compares the live image data with the facial templates 54 and determines whether the facial templates 54 are present. It corresponds to the face of the visitor in the live video material. When the server unit 5 determines that one of the facial templates 54 corresponds to the face of the visitor in the live video material, the flow proceeds to step S405, and the face corresponding to the face of the visitor is The customer information 55 corresponding to the template 54 is used as a target customer information.

In step S406, the server unit 5 transmits the target advertisement information and the target customer information to the terminal device 4, so that the terminal device 4 displays the target advertisement after receiving the target advertisement information and the target customer information. Information and customer information about the target. In this way, the customer service staff can know that the identity of the visitor is actually a customer of the bank by viewing the target advertisement information and the target customer information. The customer is currently interested in the advertising message, so that the customer service staff can provide instant and accurate service based on the customer's identity, the customer's historical record and the advertising messages currently of interest.

It should be noted that, in this embodiment, the procedures of steps S402 to S403 are before the procedures of steps S404 and S405, but are not limited thereto. In other implementations, the order of the two programs is also interchangeable.

Then, in step S407, the server unit 5 adds the target advertisement information to a target advertisement information list. In the actual situation, during the operation of the personal computer, the visitor may have watched more than one advertisement information. In this case, by performing this step S407, all the advertisement information that the visitor has watched can be used by the servo. The unit 5 is completely recorded.

In step S408, the server unit 5 determines whether a predetermined period has elapsed. When the server unit 5 determines that the predetermined period has passed, the flow proceeds to step S409, otherwise, the flow proceeds to step S413. In step S413, the server unit 5 determines, according to the scene images, whether the visitor looks at one of the blocks 12, and when the result is affirmative, the flow proceeds to step S414, and the server unit 5 The advertisement information corresponding to the gaze block 12 is used as a target advertisement information. Otherwise, the flow returns to step S408. In this embodiment, the server unit 5 starts timing, for example, after adding the target advertisement information to the target advertisement information list, so as to determine whether the predetermined period has passed a predetermined period in step S408, and it is determined that The timing result is reset to zero when the predetermined period is exceeded, but the timing of starting the timing is not limited to this embodiment. In this embodiment, the predetermined period is, for example, 2 minutes, but is not limited thereto.

In step S409, the server unit 5 determines whether the reward signal from the terminal device 4 is received, that is, whether the agent has operated the terminal device 4 according to the result of the service to cause the terminal device 4 to generate the The signal is reported such that the server unit 5 can receive the reward signal from the terminal device 4.

When the server unit 5 determines that the reward signal from the terminal device 4 is not received, the flow proceeds to step S410, and the server unit 5 selects the target advertisement information in the target advertisement information list according to the importance data 53. Sorting so that the importance scores corresponding to the sorted target advertisement information are sequentially arranged from large to small. Then, the process proceeds to step S411, and the server unit 5 transmits the sorted target advertisement information to the terminal device 4, so that the terminal device 4 displays the sorted target advertisement information after displaying the sorted The target advertising information, whereby the customer service staff can refer to the ranking of the targeted advertising information to provide a financial service corresponding to the advertising message with a relatively high importance score.

When step S411 is executed, the flow returns to step S408. In this way, the server unit 5 can perform the determination of step S409 once every predetermined period. Briefly speaking, if the customer service personnel does not serve the customer, or the customer service personnel does not operate the terminal device 4 according to the result of the service to transmit the reward signal, the terminal device 4 displays every predetermined period. Updated sorted target ad Information, so the customer service staff can provide the visitor with instant and accurate service based on the latest updated targeted advertising information.

On the other hand, when the server unit 5 determines to receive the reward signal from the terminal device 4, that is, the agent has operated the terminal device 4 according to the result of the service to transmit the reward signal, the flow proceeds. In step S12, the server unit 5 generates a reward record according to the reward signal, and does not transmit the target advertisement information in the target advertisement information list to the terminal device 4. In this way, the reward record can be used as a reference for the customer service in the future. In addition, the server unit 5 can also save the cost by not transmitting the target advertisement information in the target advertisement information list to the terminal device 4. resource of.

It should be noted that, in the above embodiment, when the server unit 5 determines whether to execute the steps S410 to S411 through the determination of step S409, but not limited thereto, in other embodiments. In this case, the server unit 5 can also skip the judgment of step S409, and the program of S410 to step S411 is executed every predetermined period.

In summary, the server unit 5 receives the live image data generated by the image capturing unit 2 and the corresponding data 52, and the one of the display area 11 of the display unit 1 is looked at by the visitor. A target advertisement information corresponding to the block 12 is transmitted to the terminal device 4 for the terminal device 4 to display the target advertisement information, so that the customer service staff can know the visitor by viewing the terminal device 4. The target advertising message that the company pays attention to, in order to provide timely and accurate service to the financial service corresponding to the target advertising message, does not miss the opportunity of important service. In addition, assuming that the customer service personnel does not operate the terminal device 4 according to the result of the service to transmit the reward signal, the terminal device 4 displays the updated sorted target advertisement information every predetermined period. The customer service staff can provide the visitor with an instant and accurate service based on the latest updated targeted advertising information. Therefore, the purpose of this new type can be achieved.

However, the above is only the embodiment of the present invention, and when it is not possible to limit the scope of the present invention, all the simple equivalent changes and modifications according to the scope of the patent application and the contents of the patent specification are still This new patent covers the scope.

1‧‧‧ display unit

2‧‧‧Image capture unit

3‧‧‧Processing unit

4‧‧‧ Terminal devices

5‧‧‧Server unit

51‧‧‧Advertising materials

52‧‧‧ Corresponding information

53‧‧‧Important information

54‧‧‧Face template

55‧‧‧Customer Information

6‧‧‧First network

7‧‧‧Second network

100‧‧‧On-site customer service assistance system

Claims (6)

An on-site customer service assistance system for a financial location, comprising: a display unit disposed in the financial location and including a display area; an image capturing unit disposed adjacent to the display unit and configured to continuously capture a viewing a face of the visitor of the display unit to generate a plurality of live images; a processing unit electrically connecting the display unit and the image capturing unit for continuously receiving the live images from the image capturing unit; a terminal device, Provided for operation by a customer service personnel; and a server unit connected to the processing unit via a first network and connected to the terminal device via a second network, and storing a plurality of advertisement information related to the financial service The advertisement data, a corresponding data related to the correspondence between the advertisement information and the plurality of blocks of the display area; the server unit transmits the advertisement data and the corresponding data to the processing unit; the processing unit receives the information After the advertisement material and the corresponding data, the display unit is made according to the advertisement data and the corresponding data Corresponding advertisement information is displayed in each block of the display area; the processing unit continuously transmits the live image received from the image capturing unit to the server unit; after receiving the live image, the server unit receives the live image Based on the scene images, determine whether the visitor is looking at one of the blocks When the server unit determines that the visitor looks at one of the watched persons in the blocks, the server unit uses the advertisement information corresponding to the watched block as a target advertisement information, and the target The advertisement information is transmitted to the terminal device, so that the terminal device displays the target advertisement information after receiving the target advertisement information. The on-site customer service assistance system for a financial location according to claim 1, wherein the server unit further stores an importance data relating to a plurality of importance scores respectively related to the importance of the advertisement information. When the server unit determines that the visitor looks at one of the watched persons in the blocks, the server unit adds the target advertisement information to a target advertisement information list; the server unit is based on every predetermined period The importance information, the target advertisement information in the target advertisement information list is sorted, so that the importance scores corresponding to the sorted target advertisement information are sequentially arranged in a large and small order, and The sorted target advertisement information is transmitted to the terminal device, so that the terminal device displays the sorted target advertisement information after receiving the sorted target advertisement information. The on-site customer service assistance system for a financial location according to claim 2, wherein the terminal device is further configured to be operated by the customer service personnel to generate a reward signal related to the service result and to send the reward signal to the second Transmitting to the server unit; the server unit determines whether the reward signal from the terminal device is received every predetermined period; When the server unit determines that the reward signal from the terminal device is not received, the server unit sorts the target advertisement information in the target advertisement information list according to the importance data, so as to make the sorted target advertisement The importance scores corresponding to the information are sequentially arranged in a large and small order, and the sorted target advertisement information is transmitted to the terminal device, so that the terminal device receives the sorted target advertisement information after receiving the information. Displaying the sorted target advertisement information; when the server unit determines to receive the reward signal from the terminal device, the server unit generates a reward record according to the reward signal, and does not include the target advertisement information list The targeted advertising information is transmitted to the terminal device. The on-site customer service assistance system for a financial location according to any one of claims 1 to 3, wherein the server unit further stores a plurality of face templates respectively associated with the plurality of customers of the financial location, and a plurality of client information respectively corresponding to the facial templates; the server unit, after receiving the live image data from the processing unit, comparing the live image data and the facial templates, and determining the faces Whether the part template exists corresponds to the face of the visitor in the live image data; the server unit determines that the presence of the face template corresponds to the face of the visitor in the live video material The customer information corresponding to the facial template corresponding to the face of the visitor is used as a target customer information, and the target customer information is transmitted to the terminal device, so that the terminal device receives the target customer information. After displaying the target guest Household information. The on-site customer service assistance system for a financial location as described in claim 4, wherein the server unit determines whether the visitor’s gaze persists in one of the blocks for not less than one time. The manner in which the visitor is gazing at one of the blocks is performed in a predetermined period of time. The on-site customer service assistance system for a financial location according to claim 5, wherein the financial location is a branch of a bank, and the advertisement information is related to the financial service provided by the bank.