US20130232165A1 - Methods and Systems for Shared Data Sets in an On-Line Services Environment - Google Patents
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- US20130232165A1 US20130232165A1 US13/364,316 US201213364316A US2013232165A1 US 20130232165 A1 US20130232165 A1 US 20130232165A1 US 201213364316 A US201213364316 A US 201213364316A US 2013232165 A1 US2013232165 A1 US 2013232165A1
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- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/23—Updating
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- the current invention relates generally to maintaining information in databases and, in particular, to providing shared data sets to multiple customers or users.
- inventions encompassed within this specification may also include embodiments that are only partially mentioned or alluded to or are not mentioned or alluded to at all in this brief summary or in the abstract.
- embodiments of the invention may have been motivated by various deficiencies with the prior art, which may be discussed or alluded to in one or more places in the specification, the embodiments of the invention do not necessarily address any of these deficiencies.
- different embodiments of the invention may address different deficiencies that may be discussed in the specification. Some embodiments may only partially address some deficiencies or just one deficiency that may be discussed in the specification, and some embodiments may not address any of these deficiencies.
- FIG. 1 illustrates a block diagram of an example of an environment wherein shared data sets might be used
- FIG. 2 illustrates a block diagram of an embodiment of elements of FIG. 1 and various possible interconnections between these elements.
- Systems and methods are provided for providing shared data sets for multiple users. These systems and methods are particularly valuable in the context of a multi-tenant database.
- multi-tenant database system refers to those systems in which various elements of hardware and software of the database system may be shared by one or more customers. For example, a given application server may simultaneously process requests for a great number of customers, and a given database table may store rows for a potentially much greater number of customers.
- query plan refers to a set of steps used to access information in a database system.
- a system can provide a common shared data set to multiple customer/users.
- the common shared data set in one implementation, is a common database hosting multiple users' information. Basically, multiple data sets are hosted in one single, shared data repository.
- this common data set looks no different than a system that employs multiple databases, according to one embodiment.
- the data displayed and available to the users, in this implementation, includes the information that is meant for them individually.
- the functionality of the system is no different than if there were multiple databases.
- the data sets are stored as a shared single database that multiple users/multiple customers access.
- an end user is able to make changes to data in the database without having those changes propagated to every other user of the database.
- the end user can make the changes to the database without accessing a different database (e.g., does not need to go to different places to make a change).
- the database system tracks the changes by maintaining a table that lists the changes. This table may be called a delta table.
- the delta table may also be maintained in some other format. It could be a list, an object, an array, queue or other data structure.
- a shared database includes a data set that lists all of the zip codes and their associated streets in the U.S. This data set is accessed by multiple customers.
- a local customer with access to the data set overwrites a local street name because the people living on the street call the street something different.
- the change is not pushed to the entire data set. It is maintained separately in the delta table.
- the shared database system checks to see if there are any associated entries in the delta table.
- a flag is set on the record in the shared database indicating that a customer has created a delta table entry for the record.
- a look-up could be performed each time a record is accessed.
- metadata associated with a customer includes the delta table and is consulted before performing any look-up.
- customers can use a data set, make changes, and track the changes.
- the changes may appear to the customer, but the original, unchanged data set still exists so that changes can be reverted or hidden, if necessary.
- the unchanged data set is still available to all other customers.
- the common shared database may be a multi-tenant database system and shared data set.
- the data sets are provided and managed by third parties. In such a case, the third parties provide and manage overwrites.
- the system still determines what overwrites apply to which provider and to which consumer. In this way, the most updated and applicable version of data is displayed to the user.
- the system of the present invention is shown in FIGS. 1 and 2 and includes a delta table.
- the delta table may be incorporated into the Tenant Data Storage 622 shown in the figures or as a separate shared store.
- a system like the one described above or some other one, allows a data set provider (e.g. a provider in the data marketplace) to be able to offer access to data sets in its managed database.
- the underlying database can be relational, mapped, or implemented in some other way.
- Customers, through the system, can access the information from multiple data sets.
- the system may have built in relationships that allow users to plug a data set bought in the marketplace into a shared data set or other database. Relationships can be built in and tied to the existing data model. The relationships can be standard and applicable to multiple objects. Moreover, the relationships can be based on standard objects or some set of custom objects. In one implementation, the custom objects are created before relationships between data sets are defined.
- the built-in relationships allow users to exchange data sets and combine data sets into a shared data set. For example, data bought on the marketplace can be plugged into the shared data set or other database.
- the user could also provide multiple child data sets related to zip codes so a consumer could look up the data set by zip code.
- the user may provide health care provider information based on zip code data, or census information, or restaurant information, etc.
- data sets are interrelated.
- this system can allow users to resolve inconsistencies in data and version history may also be built into the provided data sets.
- This system can be provided using the same hardware as for the relational shared data sets or using different hardware.
- the additional purchased data may be stored in the delta table for a particular user. Different users may go into the marketplace and buy additional data that is then stored in that user's delta table.
- a system can provide a common schema that users can extend. Individual subscribers can customize a database using definitions available on a marketplace.
- two service providers may install objects with the same name or that use a common shared data model.
- the schema allows multiple applications to be installed and work together. In this way, a customer is not stuck with a particular schema. They can extend it.
- individual applications can also extend the schema.
- a system similar to the one described above tracks changes to the metadata (e.g., the data defining a schema).
- the metadata e.g., the data defining a schema.
- individual subscribers can have their own view (or a modified view) of an object (like a Purchase Order) based on a common shared infrastructure.
- views and other metadata may be provided and/or defined by the marketplace.
- the marketplace and related application interface provide a better user experience.
- two applications have one schema.
- the applications present the data in very different ways and each extend the schema in different ways
- FIG. 1 illustrates a block diagram of an environment 610 wherein an on-demand database service might be used.
- Environment 610 may include user systems 612 , network 614 , system 616 , processor system 617 , application platform 618 , network interface 620 , tenant data storage 622 , system data storage 624 , program code 626 , and process space 628 .
- environment 610 may not have all of the components listed and/or may have other elements instead of, or in addition to, those listed above.
- Environment 610 is an environment in which an on-demand database service exists.
- User system 612 may be any machine or system that is used by a user to access a database user system.
- any of user systems 612 can be a handheld computing device, a mobile phone, a laptop computer, a work station, and/or a network of computing devices.
- user systems 612 might interact via a network 614 with an on-demand database service, which is system 616 .
- An on-demand database service such as system 616
- system 616 is a database system that is made available to outside users that do not need to necessarily be concerned with building and/or maintaining the database system, but instead may be available for their use when the users need the database system (e.g., on the demand of the users).
- Some on-demand database services may store information from one or more tenants stored into tables of a common database image to form a multi-tenant database system (MTS).
- MTS multi-tenant database system
- “on-demand database service 616 ” and “system 616 ” will be used interchangeably herein.
- a database image may include one or more database objects.
- Application platform 618 may be a framework that allows the applications of system 616 to run, such as the hardware and/or software, e.g., the operating system.
- on-demand database service 616 may include an application platform 618 that enables creation, managing and executing one or more applications developed by the provider of the on-demand database service, users accessing the on-demand database service via user systems 612 , or third party application developers accessing the on-demand database service via user systems 612 .
- the users of user systems 612 may differ in their respective capacities, and the capacity of a particular user system 612 might be entirely determined by permissions (permission levels) for the current user. For example, where a salesperson is using a particular user system 612 to interact with system 616 , that user system has the capacities allotted to that salesperson. However, while an administrator is using that user system to interact with system 616 , that user system has the capacities allotted to that administrator.
- users at one permission level may have access to applications, data, and database information accessible by a lower permission level user, but may not have access to certain applications, database information, and data accessible by a user at a higher permission level. Thus, different users will have different capabilities with regard to accessing and modifying application and database information, depending on a user's security or permission level.
- Network 614 is any network or combination of networks of devices that communicate with one another.
- network 614 can be any one or any combination of a LAN (local area network), WAN (wide area network), telephone network, wireless network, point-to-point network, star network, token ring network, hub network, or other appropriate configuration.
- LAN local area network
- WAN wide area network
- telephone network wireless network
- point-to-point network star network
- token ring network token ring network
- hub network or other appropriate configuration.
- TCP/IP Transfer Control Protocol and Internet Protocol
- User systems 612 might communicate with system 616 using TCP/IP and, at a higher network level, use other common Internet protocols to communicate, such as HTTP, FTP, AFS, WAP, etc.
- HTTP HyperText Transfer Protocol
- user system 612 might include an HTTP client commonly referred to as a “browser” for sending and receiving HTTP messages to and from an HTTP server at system 616 .
- HTTP server might be implemented as the sole network interface between system 616 and network 614 , but other techniques might be used as well or instead.
- the interface between system 616 and network 614 includes load sharing functionality, such as round-robin HTTP request distributors to balance loads and distribute incoming HTTP requests evenly over a plurality of servers. At least as for the users that are accessing that server, each of the plurality of servers has access to the MTS' data; however, other alternative configurations may be used instead.
- system 616 implements a web-based customer relationship management (CRM) system.
- system 616 includes application servers configured to implement and execute CRM software applications as well as provide related data, code, forms, webpages and other information to and from user systems 612 and to store to, and retrieve from, a database system related data, objects, and Webpage content.
- CRM customer relationship management
- data for multiple tenants may be stored in the same physical database object, however, tenant data typically is arranged so that data of one tenant is kept logically separate from that of other tenants so that one tenant does not have access to another tenant's data, unless such data is expressly shared.
- system 616 implements applications other than, or in addition to, a CRM application.
- system 616 may provide tenant access to multiple hosted (standard and custom) applications, including a CRM application.
- User (or third party developer) applications which may or may not include CRM, may be supported by the application platform 618 , which manages creation, storage of the applications into one or more database objects and executing of the applications in a virtual machine in the process space of the system 616 .
- FIG. 2 One arrangement for elements of system 616 is shown in FIG. 2 , including a network interface 620 , application platform 618 , tenant data storage 622 for tenant data 623 , system data storage 624 for system data 625 accessible to system 616 and possibly multiple tenants, program code 626 for implementing various functions of system 616 , and a process space 628 for executing MTS system processes and tenant-specific processes, such as running applications as part of an application hosting service. Additional processes that may execute on system 616 include database indexing processes.
- each user system 612 could include a desktop personal computer, workstation, laptop, PDA, cell phone, or any wireless access protocol (WAP) enabled device or any other computing device capable of interfacing directly or indirectly to the Internet or other network connection.
- WAP wireless access protocol
- User system 612 typically runs an HTTP client, e.g., a browsing program, such as Microsoft's Internet Explorer browser, Netscape's Navigator browser, Opera's browser, or a WAP-enabled browser in the case of a cell phone, PDA or other wireless device, or the like, allowing a user (e.g., subscriber of the multi-tenant database system) of user system 612 to access, process and view information, pages and applications available to it from system 616 over network 614 .
- HTTP client e.g., a browsing program, such as Microsoft's Internet Explorer browser, Netscape's Navigator browser, Opera's browser, or a WAP-enabled browser in the case of a cell phone, PDA or other wireless device, or the like.
- Each user system 612 also typically includes one or more user interface devices, such as a keyboard, a mouse, trackball, touch pad, touch screen, pen or the like, for interacting with a graphical user interface (GUI) provided by the browser on a display (e.g., a monitor screen, LCD display, etc.) in conjunction with pages, forms, applications and other information provided by system 616 or other systems or servers.
- GUI graphical user interface
- the user interface device can be used to access data and applications hosted by system 616 , and to perform searches on stored data, and otherwise allow a user to interact with various GUI pages that may be presented to a user.
- embodiments are suitable for use with the Internet, which refers to a specific global internetwork of networks. However, it should be understood that other networks can be used instead of the Internet, such as an intranet, an extranet, a virtual private network (VPN), a non-TCP/IP based network, any LAN or WAN or the like.
- VPN virtual private network
- each user system 612 and all of its components are operator configurable using applications, such as a browser, including computer code run using a central processing unit such as an Intel Pentium® processor or the like.
- system 616 (and additional instances of an MTS, where more than one is present) and all of their components might be operator configurable using application(s) including computer code to run using a central processing unit such as processor system 617 , which may include an Intel Pentium® processor or the like, and/or multiple processor units.
- a computer program product embodiment includes a machine-readable storage medium (media) having instructions stored thereon/in which can be used to program a computer to perform any of the processes of the embodiments described herein.
- Computer code for operating and configuring system 616 to intercommunicate and to process webpages, applications and other data and media content as described herein are preferably downloaded and stored on a hard disk, but the entire program code, or portions thereof, may also be stored in any other volatile or non-volatile memory medium or device as is well known, such as a ROM or RAM, or provided on any media capable of storing program code, such as any type of rotating media including floppy disks, optical discs, digital versatile disk (DVD), compact disk (CD), microdrive, and magneto-optical disks, and magnetic or optical cards, nanosystems (including molecular memory ICs), or any type of media or device suitable for storing instructions and/or data.
- any type of rotating media including floppy disks, optical discs, digital versatile disk (DVD), compact disk (CD), microdrive, and magneto-optical disks, and magnetic or optical cards, nanosystems (including molecular memory ICs), or any type of media or device suitable for storing instructions and/or data.
- the entire program code, or portions thereof may be transmitted and downloaded from a software source over a transmission medium, e.g., over the Internet, or from another server, as is well known, or transmitted over any other conventional network connection as is well known (e.g., extranet, VPN, LAN, etc.) using any communication medium and protocols (e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.) as are well known.
- a transmission medium e.g., over the Internet
- any other conventional network connection e.g., extranet, VPN, LAN, etc.
- any communication medium and protocols e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.
- computer code for implementing embodiments of the present invention can be implemented in any programming language that can be executed on a client system and/or server or server system such as, for example, C, C++, HTML, any other markup language, JavaTM, JavaScript, ActiveX, any other scripting language, such as VBScript, and many other programming languages as are well known may be used.
- JavaTM is a trademark of Sun Microsystems, Inc.
- each system 616 is configured to provide webpages, forms, applications, data and media content to user (client) systems 612 to support the access by user systems 612 as tenants of system 616 .
- system 616 provides security mechanisms to keep each tenant's data separate unless the data is shared.
- MTS Mobility Management Entity
- they may be located in close proximity to one another (e.g., in a server farm located in a single building or campus), or they may be distributed at locations remote from one another (e.g., one or more servers located in city A and one or more servers located in city B).
- each MTS could include one or more logically and/or physically connected servers distributed locally or across one or more geographic locations.
- server is meant to include a computer system, including processing hardware and process space(s), and an associated storage system and database application (e.g., OODBMS or RDBMS) as is well known in the art. It should also be understood that “server system” and “server” are often used interchangeably herein.
- database object described herein can be implemented as single databases, a distributed database, a collection of distributed databases, a database with redundant online or offline backups or other redundancies, etc., and might include a distributed database or storage network and associated processing intelligence.
- FIG. 2 also illustrates environment 610 . However, in FIG. 2 elements of system 616 and various interconnections in an embodiment are further illustrated.
- user system 612 may include processor system 612 A, memory system 612 B, input system 612 C, and output system 612 D.
- FIG. 2 shows network 614 and system 616 .
- system 616 may include tenant data storage 622 , tenant data 623 , system data storage 624 , system data 625 , User Interface (UI) 730 , Application Program Interface (API) 732 , PL/SOQL 734 , save routines 736 , application setup mechanism 738 , applications servers 7001 - 700 N, system process space 702 , tenant process spaces 704 , tenant management process space 710 , tenant storage area 712 , user storage 714 , and application metadata 716 .
- environment 610 may not have the same elements as those listed above and/or may have other elements instead of, or in addition to, those listed above.
- processor system 612 A may be any combination of one or more processors.
- Memory system 612 B may be any combination of one or more memory devices, short term, and/or long term memory.
- Input system 612 C may be any combination of input devices, such as one or more keyboards, mice, trackballs, scanners, cameras, and/or interfaces to networks.
- Output system 612 D may be any combination of output devices, such as one or more monitors, printers, and/or interfaces to networks.
- system 616 may include a network interface 620 (of FIG.
- Each application server 700 may be configured to tenant data storage 622 and the tenant data 623 therein, and system data storage 624 and the system data 625 therein to serve requests of user systems 612 .
- the tenant data 623 might be divided into individual tenant storage areas 712 , which can be either a physical arrangement and/or a logical arrangement of data.
- user storage 714 and application metadata 716 might be similarly allocated for each user.
- a copy of a user's most recently used (MRU) items might be stored to user storage 714 .
- a copy of MRU items for an entire organization that is a tenant might be stored to tenant storage area 712 .
- a UI 730 provides a user interface and an API 732 provides an application programmer interface to system 616 resident processes to users and/or developers at user systems 612 .
- the tenant data and the system data may be stored in various databases, such as one or more OracleTM databases.
- Application platform 618 includes an application setup mechanism 738 that supports application developers' creation and management of applications, which may be saved as metadata into tenant data storage 622 by save routines 736 for execution by subscribers as one or more tenant process spaces 704 managed by tenant management process 710 for example. Invocations to such applications may be coded using PL/SOQL 734 that provides a programming language style interface extension to API 732 .
- PL/SOQL 734 provides a programming language style interface extension to API 732 .
- a detailed description of some PL/SOQL language embodiments is discussed in commonly owned U.S. Pat. No. 7,730,478 entitled, METHOD AND SYSTEM FOR ALLOWING ACCESS TO DEVELOPED APPLICATIONS VIA A MULTI-TENANT DATABASE ON-DEMAND DATABASE SERVICE issued Jun.
- Invocations to applications may be detected by one or more system processes, which manages retrieving application metadata 716 for the subscriber making the invocation and executing the metadata as an application in a virtual machine.
- Each application server 700 may be communicably coupled to database systems, e.g., having access to system data 625 and tenant data 623 , via a different network connection.
- one application server 7001 might be coupled via the network 614 (e.g., the Internet)
- another application server 700 N- 1 might be coupled via a direct network link
- another application server 700 N might be coupled by yet a different network connection.
- Transfer Control Protocol and Internet Protocol TCP/IP
- TCP/IP Transfer Control Protocol and Internet Protocol
- each application server 700 is configured to handle requests for any user associated with any organization that is a tenant. Because it is desirable to be able to add and remove application servers from the server pool at any time for any reason, there is preferably no server affinity for a user and/or organization to a specific application server 700 .
- an interface system implementing a load balancing function e.g., an F5 Big-IP load balancer
- the load balancer uses a least connections algorithm to route user requests to the application servers 700 .
- Other examples of load balancing algorithms such as round robin and observed response time, also can be used.
- system 616 is multi-tenant, wherein system 616 handles storage of, and access to, different objects, data and applications across disparate users and organizations.
- one tenant might be a company that employs a sales force where each salesperson uses system 616 to manage their sales process.
- a user might maintain contact data, leads data, customer follow-up data, performance data, goals and progress data, etc., all applicable to that user's personal sales process (e.g., in tenant data storage 622 ).
- tenant data storage 622 e.g., in tenant data storage 622 .
- the user can manage his or her sales efforts and cycles from any of many different user systems. For example, if a salesperson is visiting a customer and the customer has Internet access in their lobby, the salesperson can obtain critical updates as to that customer while waiting for the customer to arrive in the lobby.
- user systems 612 (which may be client systems) communicate with application servers 700 to request and update system-level and tenant-level data from system 616 that may require sending one or more queries to tenant data storage 622 and/or system data storage 624 .
- System 616 e.g., an application server 700 in system 616
- System data storage 624 may generate query plans to access the requested data from the database.
- Each database can generally be viewed as a collection of objects, such as a set of logical tables, containing data fitted into predefined categories.
- a “table” is one representation of a data object, and may be used herein to simplify the conceptual description of objects and custom objects according to the present invention. It should be understood that “table” and “object” may be used interchangeably herein.
- Each table generally contains one or more data categories logically arranged as columns or fields in a viewable schema. Each row or record of a table contains an instance of data for each category defined by the fields.
- a CRM database may include a table that describes a customer with fields for basic contact information such as name, address, phone number, fax number, etc.
- Another table might describe a purchase order, including fields for information such as customer, product, sale price, date, etc.
- standard entity tables might be provided for use by all tenants.
- such standard entities might include tables for Account, Contact, Lead, and Opportunity data, each containing pre-defined fields. It should be understood that the word “entity” may also be used interchangeably herein with “object” and “table”.
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Abstract
Methods and systems are described for shared data sets in an on-line services environment. In one embodiment, a method includes, receiving a request for data stored in a shared database from a user, identifying the requesting user, retrieving the requested data from the shared database, determining whether there are user-specific changes for the retrieved data, changing the retrieved data using the user-specific changes, and supplying the requested data to the user.
Description
- This application claims the benefit of U.S. Provisional Patent Application No. 61/4385559 entitled Shared Data Sets in an On-Line Services Environment, by Sharma, filed Feb. 1, 2011 (Attorney Docket No. 0617PROV), the entire contents of which are incorporated herein by reference.
- A portion of the disclosure of this patent document contains material which is subject to copyright protection. The copyright owner has no objection to the facsimile reproduction by anyone of the patent document or the patent disclosure, as it appears in the Patent and Trademark Office patent file or records, but otherwise reserves all copyright rights whatsoever.
- The current invention relates generally to maintaining information in databases and, in particular, to providing shared data sets to multiple customers or users.
- The subject matter discussed in the background section should not be assumed to be prior art merely as a result of its mention in the background section. Similarly, a problem mentioned in the background section or associated with the subject matter of the background section should not be assumed to have been previously recognized in the prior art. The subject matter in the background section merely represents different approaches, which in and of themselves may also be inventions.
- In conventional database systems, either on-premise databases or cloud-based databases, maintain information for different customers in separate databases. Even in some multi-tenant database systems, separate instances of a database may be used to store customer data. As a result, when two companies want to work together, typically, a copy of a company's entire data set has to be provided to the other company. This situation occurs even when the companies are using third party services to host their data.
- Current data marketplaces provide data files for individual consumption by users. These marketplaces are typically independent systems, meaning other data systems import or access data from the marketplace.
- In accordance with embodiments, there are provided mechanisms and methods for providing shared data sets for multiple users. These mechanisms and methods for providing shared data sets for multiple users can enable embodiments to provide more reliable and faster
- While the present invention is described with reference to an embodiment in which techniques for providing shared data sets for multiple users are implemented in a system having an application server providing a front end for an on-demand database service capable of supporting multiple tenants, the present invention is not limited to multi-tenant databases nor deployment on application servers. Embodiments may be practiced using other database architectures, i.e., ORACLE®, DB2C® by IBM and the like without departing from the scope of the embodiments claimed.
- Any of the above embodiments may be used alone or together with one another in any combination. Inventions encompassed within this specification may also include embodiments that are only partially mentioned or alluded to or are not mentioned or alluded to at all in this brief summary or in the abstract. Although various embodiments of the invention may have been motivated by various deficiencies with the prior art, which may be discussed or alluded to in one or more places in the specification, the embodiments of the invention do not necessarily address any of these deficiencies. In other words, different embodiments of the invention may address different deficiencies that may be discussed in the specification. Some embodiments may only partially address some deficiencies or just one deficiency that may be discussed in the specification, and some embodiments may not address any of these deficiencies.
- In the following drawings like reference numbers are used to refer to like elements. Although the following figures depict various examples of the invention, the invention is not limited to the examples depicted in the figures.
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FIG. 1 illustrates a block diagram of an example of an environment wherein shared data sets might be used; and -
FIG. 2 illustrates a block diagram of an embodiment of elements ofFIG. 1 and various possible interconnections between these elements. - General Overview
- Systems and methods are provided for providing shared data sets for multiple users. These systems and methods are particularly valuable in the context of a multi-tenant database.
- As used herein, the term multi-tenant database system refers to those systems in which various elements of hardware and software of the database system may be shared by one or more customers. For example, a given application server may simultaneously process requests for a great number of customers, and a given database table may store rows for a potentially much greater number of customers. As used herein, the term query plan refers to a set of steps used to access information in a database system.
- Relational Shared Data Sets
- To simplify the maintenance of shared data and preserve resources, in one embodiment, a system can provide a common shared data set to multiple customer/users. The common shared data set, in one implementation, is a common database hosting multiple users' information. Basically, multiple data sets are hosted in one single, shared data repository.
- To the end user, this common data set looks no different than a system that employs multiple databases, according to one embodiment. The data displayed and available to the users, in this implementation, includes the information that is meant for them individually. To the end user the functionality of the system is no different than if there were multiple databases. However, at the database system layer, the data sets are stored as a shared single database that multiple users/multiple customers access.
- In one implantation, an end user is able to make changes to data in the database without having those changes propagated to every other user of the database. The end user can make the changes to the database without accessing a different database (e.g., does not need to go to different places to make a change).
- Because multiple people have access to the same data (e.g., in one physical repository), there may be instances when a customer overwrites data or data is changed by a certain user or customer. In one implementation, the database system tracks the changes by maintaining a table that lists the changes. This table may be called a delta table. The delta table may also be maintained in some other format. It could be a list, an object, an array, queue or other data structure.
- To illustrate this idea, assume a shared database includes a data set that lists all of the zip codes and their associated streets in the U.S. This data set is accessed by multiple customers. In one instance, a local customer with access to the data set overwrites a local street name because the people living on the street call the street something different. However, this is a change not every customer wants propagated to the data set. In one implementation, the change is not pushed to the entire data set. It is maintained separately in the delta table. When the local customer accesses the local street name, the shared database system checks to see if there are any associated entries in the delta table. In one embodiment, a flag is set on the record in the shared database indicating that a customer has created a delta table entry for the record. Alternatively, a look-up could be performed each time a record is accessed. Alternatively, metadata associated with a customer includes the delta table and is consulted before performing any look-up.
- In this way, customers can use a data set, make changes, and track the changes. The changes may appear to the customer, but the original, unchanged data set still exists so that changes can be reverted or hidden, if necessary. In addition, the unchanged data set is still available to all other customers.
- In the same or different embodiments, the common shared database may be a multi-tenant database system and shared data set. In one implementation, the data sets are provided and managed by third parties. In such a case, the third parties provide and manage overwrites.
- The system, however, still determines what overwrites apply to which provider and to which consumer. In this way, the most updated and applicable version of data is displayed to the user.
- The system of the present invention is shown in
FIGS. 1 and 2 and includes a delta table. The delta table may be incorporated into theTenant Data Storage 622 shown in the figures or as a separate shared store. - Marketplace for Shared Data Sets
- In one implementation, a system, like the one described above or some other one, allows a data set provider (e.g. a provider in the data marketplace) to be able to offer access to data sets in its managed database. The underlying database can be relational, mapped, or implemented in some other way. Customers, through the system, can access the information from multiple data sets.
- To facilitate access to the data sets, the system may have built in relationships that allow users to plug a data set bought in the marketplace into a shared data set or other database. Relationships can be built in and tied to the existing data model. The relationships can be standard and applicable to multiple objects. Moreover, the relationships can be based on standard objects or some set of custom objects. In one implementation, the custom objects are created before relationships between data sets are defined. The built-in relationships allow users to exchange data sets and combine data sets into a shared data set. For example, data bought on the marketplace can be plugged into the shared data set or other database.
- To illustrate, assume a user maintains a list of zip codes. In one implementation, the user could also provide multiple child data sets related to zip codes so a consumer could look up the data set by zip code. For example, the user may provide health care provider information based on zip code data, or census information, or restaurant information, etc.
- In this system, data sets are interrelated. In addition, this system can allow users to resolve inconsistencies in data and version history may also be built into the provided data sets.
- This system can be provided using the same hardware as for the relational shared data sets or using different hardware. The additional purchased data may be stored in the delta table for a particular user. Different users may go into the marketplace and buy additional data that is then stored in that user's delta table.
- Common Objects in a Data Model
- A system can provide a common schema that users can extend. Individual subscribers can customize a database using definitions available on a marketplace.
- For example, in a multi-tenant environment, two service providers may install objects with the same name or that use a common shared data model. Where a common schema is defined, the schema allows multiple applications to be installed and work together. In this way, a customer is not stuck with a particular schema. They can extend it. In one implementation, individual applications can also extend the schema.
- In one embodiment, a system similar to the one described above tracks changes to the metadata (e.g., the data defining a schema). In this way, individual subscribers can have their own view (or a modified view) of an object (like a Purchase Order) based on a common shared infrastructure. These views and other metadata may be provided and/or defined by the marketplace.
- The marketplace and related application interface provide a better user experience. In one example, as described above, two applications have one schema. The applications present the data in very different ways and each extend the schema in different ways
- System Overview
-
FIG. 1 illustrates a block diagram of anenvironment 610 wherein an on-demand database service might be used.Environment 610 may includeuser systems 612,network 614,system 616,processor system 617,application platform 618,network interface 620,tenant data storage 622,system data storage 624,program code 626, andprocess space 628. In other embodiments,environment 610 may not have all of the components listed and/or may have other elements instead of, or in addition to, those listed above. -
Environment 610 is an environment in which an on-demand database service exists.User system 612 may be any machine or system that is used by a user to access a database user system. For example, any ofuser systems 612 can be a handheld computing device, a mobile phone, a laptop computer, a work station, and/or a network of computing devices. As illustrated inFIG. 1 (and in more detail inFIG. 2 )user systems 612 might interact via anetwork 614 with an on-demand database service, which issystem 616. - An on-demand database service, such as
system 616, is a database system that is made available to outside users that do not need to necessarily be concerned with building and/or maintaining the database system, but instead may be available for their use when the users need the database system (e.g., on the demand of the users). Some on-demand database services may store information from one or more tenants stored into tables of a common database image to form a multi-tenant database system (MTS). Accordingly, “on-demand database service 616” and “system 616” will be used interchangeably herein. A database image may include one or more database objects. A relational database management system (RDMS) or the equivalent may execute storage and retrieval of information against the database object(s).Application platform 618 may be a framework that allows the applications ofsystem 616 to run, such as the hardware and/or software, e.g., the operating system. In an embodiment, on-demand database service 616 may include anapplication platform 618 that enables creation, managing and executing one or more applications developed by the provider of the on-demand database service, users accessing the on-demand database service viauser systems 612, or third party application developers accessing the on-demand database service viauser systems 612. - The users of
user systems 612 may differ in their respective capacities, and the capacity of aparticular user system 612 might be entirely determined by permissions (permission levels) for the current user. For example, where a salesperson is using aparticular user system 612 to interact withsystem 616, that user system has the capacities allotted to that salesperson. However, while an administrator is using that user system to interact withsystem 616, that user system has the capacities allotted to that administrator. In systems with a hierarchical role model, users at one permission level may have access to applications, data, and database information accessible by a lower permission level user, but may not have access to certain applications, database information, and data accessible by a user at a higher permission level. Thus, different users will have different capabilities with regard to accessing and modifying application and database information, depending on a user's security or permission level. -
Network 614 is any network or combination of networks of devices that communicate with one another. For example,network 614 can be any one or any combination of a LAN (local area network), WAN (wide area network), telephone network, wireless network, point-to-point network, star network, token ring network, hub network, or other appropriate configuration. As the most common type of computer network in current use is a TCP/IP (Transfer Control Protocol and Internet Protocol) network, such as the global internetwork of networks often referred to as the “Internet” with a capital “I,” that network will be used in many of the examples herein. However, it should be understood that the networks that the present invention might use are not so limited, although TCP/IP is a frequently implemented protocol. -
User systems 612 might communicate withsystem 616 using TCP/IP and, at a higher network level, use other common Internet protocols to communicate, such as HTTP, FTP, AFS, WAP, etc. In an example where HTTP is used,user system 612 might include an HTTP client commonly referred to as a “browser” for sending and receiving HTTP messages to and from an HTTP server atsystem 616. Such an HTTP server might be implemented as the sole network interface betweensystem 616 andnetwork 614, but other techniques might be used as well or instead. In some implementations, the interface betweensystem 616 andnetwork 614 includes load sharing functionality, such as round-robin HTTP request distributors to balance loads and distribute incoming HTTP requests evenly over a plurality of servers. At least as for the users that are accessing that server, each of the plurality of servers has access to the MTS' data; however, other alternative configurations may be used instead. - In one embodiment,
system 616, shown inFIG. 1 , implements a web-based customer relationship management (CRM) system. For example, in one embodiment,system 616 includes application servers configured to implement and execute CRM software applications as well as provide related data, code, forms, webpages and other information to and fromuser systems 612 and to store to, and retrieve from, a database system related data, objects, and Webpage content. With a multi-tenant system, data for multiple tenants may be stored in the same physical database object, however, tenant data typically is arranged so that data of one tenant is kept logically separate from that of other tenants so that one tenant does not have access to another tenant's data, unless such data is expressly shared. In certain embodiments,system 616 implements applications other than, or in addition to, a CRM application. For example,system 616 may provide tenant access to multiple hosted (standard and custom) applications, including a CRM application. User (or third party developer) applications, which may or may not include CRM, may be supported by theapplication platform 618, which manages creation, storage of the applications into one or more database objects and executing of the applications in a virtual machine in the process space of thesystem 616. - One arrangement for elements of
system 616 is shown inFIG. 2 , including anetwork interface 620,application platform 618,tenant data storage 622 fortenant data 623,system data storage 624 forsystem data 625 accessible tosystem 616 and possibly multiple tenants,program code 626 for implementing various functions ofsystem 616, and aprocess space 628 for executing MTS system processes and tenant-specific processes, such as running applications as part of an application hosting service. Additional processes that may execute onsystem 616 include database indexing processes. - Several elements in the system shown in
FIG. 2 include conventional, well-known elements that are explained only briefly here. For example, eachuser system 612 could include a desktop personal computer, workstation, laptop, PDA, cell phone, or any wireless access protocol (WAP) enabled device or any other computing device capable of interfacing directly or indirectly to the Internet or other network connection.User system 612 typically runs an HTTP client, e.g., a browsing program, such as Microsoft's Internet Explorer browser, Netscape's Navigator browser, Opera's browser, or a WAP-enabled browser in the case of a cell phone, PDA or other wireless device, or the like, allowing a user (e.g., subscriber of the multi-tenant database system) ofuser system 612 to access, process and view information, pages and applications available to it fromsystem 616 overnetwork 614. Eachuser system 612 also typically includes one or more user interface devices, such as a keyboard, a mouse, trackball, touch pad, touch screen, pen or the like, for interacting with a graphical user interface (GUI) provided by the browser on a display (e.g., a monitor screen, LCD display, etc.) in conjunction with pages, forms, applications and other information provided bysystem 616 or other systems or servers. For example, the user interface device can be used to access data and applications hosted bysystem 616, and to perform searches on stored data, and otherwise allow a user to interact with various GUI pages that may be presented to a user. As discussed above, embodiments are suitable for use with the Internet, which refers to a specific global internetwork of networks. However, it should be understood that other networks can be used instead of the Internet, such as an intranet, an extranet, a virtual private network (VPN), a non-TCP/IP based network, any LAN or WAN or the like. - According to one embodiment, each
user system 612 and all of its components are operator configurable using applications, such as a browser, including computer code run using a central processing unit such as an Intel Pentium® processor or the like. Similarly, system 616 (and additional instances of an MTS, where more than one is present) and all of their components might be operator configurable using application(s) including computer code to run using a central processing unit such asprocessor system 617, which may include an Intel Pentium® processor or the like, and/or multiple processor units. A computer program product embodiment includes a machine-readable storage medium (media) having instructions stored thereon/in which can be used to program a computer to perform any of the processes of the embodiments described herein. Computer code for operating and configuringsystem 616 to intercommunicate and to process webpages, applications and other data and media content as described herein are preferably downloaded and stored on a hard disk, but the entire program code, or portions thereof, may also be stored in any other volatile or non-volatile memory medium or device as is well known, such as a ROM or RAM, or provided on any media capable of storing program code, such as any type of rotating media including floppy disks, optical discs, digital versatile disk (DVD), compact disk (CD), microdrive, and magneto-optical disks, and magnetic or optical cards, nanosystems (including molecular memory ICs), or any type of media or device suitable for storing instructions and/or data. Additionally, the entire program code, or portions thereof, may be transmitted and downloaded from a software source over a transmission medium, e.g., over the Internet, or from another server, as is well known, or transmitted over any other conventional network connection as is well known (e.g., extranet, VPN, LAN, etc.) using any communication medium and protocols (e.g., TCP/IP, HTTP, HTTPS, Ethernet, etc.) as are well known. It will also be appreciated that computer code for implementing embodiments of the present invention can be implemented in any programming language that can be executed on a client system and/or server or server system such as, for example, C, C++, HTML, any other markup language, Java™, JavaScript, ActiveX, any other scripting language, such as VBScript, and many other programming languages as are well known may be used. (Java™ is a trademark of Sun Microsystems, Inc.). - According to one embodiment, each
system 616 is configured to provide webpages, forms, applications, data and media content to user (client)systems 612 to support the access byuser systems 612 as tenants ofsystem 616. As such,system 616 provides security mechanisms to keep each tenant's data separate unless the data is shared. If more than one MTS is used, they may be located in close proximity to one another (e.g., in a server farm located in a single building or campus), or they may be distributed at locations remote from one another (e.g., one or more servers located in city A and one or more servers located in city B). As used herein, each MTS could include one or more logically and/or physically connected servers distributed locally or across one or more geographic locations. Additionally, the term “server” is meant to include a computer system, including processing hardware and process space(s), and an associated storage system and database application (e.g., OODBMS or RDBMS) as is well known in the art. It should also be understood that “server system” and “server” are often used interchangeably herein. Similarly, the database object described herein can be implemented as single databases, a distributed database, a collection of distributed databases, a database with redundant online or offline backups or other redundancies, etc., and might include a distributed database or storage network and associated processing intelligence. -
FIG. 2 also illustratesenvironment 610. However, inFIG. 2 elements ofsystem 616 and various interconnections in an embodiment are further illustrated.FIG. 2 shows thatuser system 612 may includeprocessor system 612A,memory system 612B,input system 612C, andoutput system 612D.FIG. 2 showsnetwork 614 andsystem 616.FIG. 2 also shows thatsystem 616 may includetenant data storage 622,tenant data 623,system data storage 624,system data 625, User Interface (UI) 730, Application Program Interface (API) 732, PL/SOQL 734, saveroutines 736,application setup mechanism 738, applications servers 7001-700N,system process space 702,tenant process spaces 704, tenantmanagement process space 710,tenant storage area 712,user storage 714, andapplication metadata 716. In other embodiments,environment 610 may not have the same elements as those listed above and/or may have other elements instead of, or in addition to, those listed above. -
User system 612,network 614,system 616,tenant data storage 622, andsystem data storage 624 were discussed above inFIG. 2 . Regardinguser system 612,processor system 612A may be any combination of one or more processors.Memory system 612B may be any combination of one or more memory devices, short term, and/or long term memory.Input system 612C may be any combination of input devices, such as one or more keyboards, mice, trackballs, scanners, cameras, and/or interfaces to networks.Output system 612D may be any combination of output devices, such as one or more monitors, printers, and/or interfaces to networks. As shown byFIG. 2 ,system 616 may include a network interface 620 (ofFIG. 2 ) implemented as a set of HTTP application servers 700, anapplication platform 618,tenant data storage 622, andsystem data storage 624. Also shown issystem process space 702, including individualtenant process spaces 704 and a tenantmanagement process space 710. Each application server 700 may be configured to tenantdata storage 622 and thetenant data 623 therein, andsystem data storage 624 and thesystem data 625 therein to serve requests ofuser systems 612. Thetenant data 623 might be divided into individualtenant storage areas 712, which can be either a physical arrangement and/or a logical arrangement of data. Within eachtenant storage area 712,user storage 714 andapplication metadata 716 might be similarly allocated for each user. For example, a copy of a user's most recently used (MRU) items might be stored touser storage 714. Similarly, a copy of MRU items for an entire organization that is a tenant might be stored to tenantstorage area 712. AUI 730 provides a user interface and anAPI 732 provides an application programmer interface tosystem 616 resident processes to users and/or developers atuser systems 612. The tenant data and the system data may be stored in various databases, such as one or more Oracle™ databases. -
Application platform 618 includes anapplication setup mechanism 738 that supports application developers' creation and management of applications, which may be saved as metadata intotenant data storage 622 by saveroutines 736 for execution by subscribers as one or moretenant process spaces 704 managed bytenant management process 710 for example. Invocations to such applications may be coded using PL/SOQL 734 that provides a programming language style interface extension toAPI 732. A detailed description of some PL/SOQL language embodiments is discussed in commonly owned U.S. Pat. No. 7,730,478 entitled, METHOD AND SYSTEM FOR ALLOWING ACCESS TO DEVELOPED APPLICATIONS VIA A MULTI-TENANT DATABASE ON-DEMAND DATABASE SERVICE issued Jun. 1, 2010 to Craig Weissman, which is incorporated in its entirety herein for all purposes. Invocations to applications may be detected by one or more system processes, which manages retrievingapplication metadata 716 for the subscriber making the invocation and executing the metadata as an application in a virtual machine. - Each application server 700 may be communicably coupled to database systems, e.g., having access to
system data 625 andtenant data 623, via a different network connection. For example, oneapplication server 7001 might be coupled via the network 614 (e.g., the Internet), anotherapplication server 700N-1 might be coupled via a direct network link, and anotherapplication server 700N might be coupled by yet a different network connection. Transfer Control Protocol and Internet Protocol (TCP/IP) are typical protocols for communicating between application servers 700 and the database system. However, it will be apparent to one skilled in the art that other transport protocols may be used to optimize the system depending on the network interconnect used. - In certain embodiments, each application server 700 is configured to handle requests for any user associated with any organization that is a tenant. Because it is desirable to be able to add and remove application servers from the server pool at any time for any reason, there is preferably no server affinity for a user and/or organization to a specific application server 700. In one embodiment, therefore, an interface system implementing a load balancing function (e.g., an F5 Big-IP load balancer) is communicably coupled between the application servers 700 and the
user systems 612 to distribute requests to the application servers 700. In one embodiment, the load balancer uses a least connections algorithm to route user requests to the application servers 700. Other examples of load balancing algorithms, such as round robin and observed response time, also can be used. For example, in certain embodiments, three consecutive requests from the same user could hit three different application servers 700, and three requests from different users could hit the same application server 700. In this manner,system 616 is multi-tenant, whereinsystem 616 handles storage of, and access to, different objects, data and applications across disparate users and organizations. - As an example of storage, one tenant might be a company that employs a sales force where each salesperson uses
system 616 to manage their sales process. Thus, a user might maintain contact data, leads data, customer follow-up data, performance data, goals and progress data, etc., all applicable to that user's personal sales process (e.g., in tenant data storage 622). In an example of a MTS arrangement, since all of the data and the applications to access, view, modify, report, transmit, calculate, etc., can be maintained and accessed by a user system having nothing more than network access, the user can manage his or her sales efforts and cycles from any of many different user systems. For example, if a salesperson is visiting a customer and the customer has Internet access in their lobby, the salesperson can obtain critical updates as to that customer while waiting for the customer to arrive in the lobby. - While each user's data might be separate from other users' data regardless of the employers of each user, some data might be organization-wide data shared or accessible by a plurality of users or all of the users for a given organization that is a tenant. Thus, there might be some data structures managed by
system 616 that are allocated at the tenant level while other data structures might be managed at the user level. Because an MTS might support multiple tenants including possible competitors, the MTS should have security protocols that keep data, applications, and application use separate. Also, because many tenants may opt for access to an MTS rather than maintain their own system, redundancy, up-time, and backup are additional functions that may be implemented in the MTS. In addition to user-specific data and tenant specific data,system 616 might also maintain system level data usable by multiple tenants or other data. Such system level data might include industry reports, news, postings, and the like that are sharable among tenants. - In certain embodiments, user systems 612 (which may be client systems) communicate with application servers 700 to request and update system-level and tenant-level data from
system 616 that may require sending one or more queries to tenantdata storage 622 and/orsystem data storage 624. System 616 (e.g., an application server 700 in system 616) automatically generates one or more SQL statements (e.g., one or more SQL queries) that are designed to access the desired information.System data storage 624 may generate query plans to access the requested data from the database. - Each database can generally be viewed as a collection of objects, such as a set of logical tables, containing data fitted into predefined categories. A “table” is one representation of a data object, and may be used herein to simplify the conceptual description of objects and custom objects according to the present invention. It should be understood that “table” and “object” may be used interchangeably herein. Each table generally contains one or more data categories logically arranged as columns or fields in a viewable schema. Each row or record of a table contains an instance of data for each category defined by the fields. For example, a CRM database may include a table that describes a customer with fields for basic contact information such as name, address, phone number, fax number, etc. Another table might describe a purchase order, including fields for information such as customer, product, sale price, date, etc. In some multi-tenant database systems, standard entity tables might be provided for use by all tenants. For CRM database applications, such standard entities might include tables for Account, Contact, Lead, and Opportunity data, each containing pre-defined fields. It should be understood that the word “entity” may also be used interchangeably herein with “object” and “table”.
- While the invention has been described by way of example and in terms of the specific embodiments, it is to be understood that the invention is not limited to the disclosed embodiments. To the contrary, it is intended to cover various modifications and similar arrangements as would be apparent to those skilled in the art. Therefore, the scope of the appended claims should be accorded the broadest interpretation so as to encompass all such modifications and similar arrangements.
Claims (7)
1. A method comprising:
receiving a request for data stored in a shared database from a user;
identifying the requesting user;
retrieving the requested data from the shared database;
determining whether there are user-specific changes for the retrieved data;
changing the retrieved data using the user-specific changes; and
supplying the the changed retrieved data as the requested data to the user.
2. The method of claim 1 , wherein determining comprises by checking a flag.
3. The method of claim 1 , wherein determining comprises referencing a delta table, the delta table containing user-specific changes referenced to user data.
4. The method of claim 1 , further comprising:
receiving a data change request from a user, the data change request being a request to change a specified data entry in a main database for the requesting user;
adding the change to a delta table; and
flagging the entry in the main database.
5. A method comprising:
identifying a user and associating the user with data in a shared database;
receiving a purchased dataset from the identified user;
determining relationships between records of the purchased dataset and records of the shared database;
determining relationships between fields of the purchased dataset and fields of the shared database;
adding the purchased dataset to a delta table associated with the shared database based on the determined record relationships and field relationships; and
providing access to the purchased dataset to the user through requests for data in the shared database.
6. The method of claim 5 , further comprising:
determining parameters of the shared database, the database being maintained by a database administrator;
offering a dataset related to the data of the shared database in a marketplace;
providing access to the offered dataset to a customer that has access to the shared database; and
providing the offered dataset and an identification of the customer to the database administrator.
7. (canceled)
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US13/748,426 US9141983B2 (en) | 2011-02-01 | 2013-01-23 | Shared data sets combined with user-specific purchased data sets |
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Cited By (6)
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US20140280276A1 (en) * | 2013-03-15 | 2014-09-18 | Tactile, Inc. | Database sharding by shard levels |
CN106991152A (en) * | 2017-03-28 | 2017-07-28 | 百度在线网络技术(北京)有限公司 | Search method, device and the terminal device of on-demand assets based on artificial intelligence |
CN107710157A (en) * | 2015-06-23 | 2018-02-16 | 微软技术许可有限责任公司 | Multi-tenant, the specific application program of tenant |
US10909103B2 (en) * | 2017-02-28 | 2021-02-02 | Salesforce.Com, Inc. | Techniques and architectures for data field lifecycle management |
US11119749B2 (en) | 2016-05-25 | 2021-09-14 | Salesforce.Com, Inc. | Architectures and techniques for record protection and field management |
US11494394B2 (en) * | 2019-12-30 | 2022-11-08 | Paypal, Inc. | Data versioning in a multi-datacenter topology |
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2012
- 2012-02-01 US US13/364,316 patent/US20130232165A1/en not_active Abandoned
Cited By (8)
Publication number | Priority date | Publication date | Assignee | Title |
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US20140280276A1 (en) * | 2013-03-15 | 2014-09-18 | Tactile, Inc. | Database sharding by shard levels |
US9424330B2 (en) * | 2013-03-15 | 2016-08-23 | Tactile, Inc. | Database sharding by shard levels |
CN107710157A (en) * | 2015-06-23 | 2018-02-16 | 微软技术许可有限责任公司 | Multi-tenant, the specific application program of tenant |
US11119749B2 (en) | 2016-05-25 | 2021-09-14 | Salesforce.Com, Inc. | Architectures and techniques for record protection and field management |
US10909103B2 (en) * | 2017-02-28 | 2021-02-02 | Salesforce.Com, Inc. | Techniques and architectures for data field lifecycle management |
US12032551B2 (en) | 2017-02-28 | 2024-07-09 | Salesforce, Inc. | Techniques and architectures for data field lifecycle management |
CN106991152A (en) * | 2017-03-28 | 2017-07-28 | 百度在线网络技术(北京)有限公司 | Search method, device and the terminal device of on-demand assets based on artificial intelligence |
US11494394B2 (en) * | 2019-12-30 | 2022-11-08 | Paypal, Inc. | Data versioning in a multi-datacenter topology |
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