WO2023168923A1 - Robotic process automation cloud service system and implementation method - Google Patents

Abstract

Disclosed are a robotic process automation cloud service system and an implementation method. The system comprises a process management module, an application management module, a go-live management module, a review management module, and an application gallery. The process management module is configured to develop an application process and upload a developed application process to the cloud; the application management module is configured to perform addition, deletion, modification, and query operations on an application; the go-live management module is configured to perform an application go-live applying operation and application go-live state management; the review management module is configured to perform processing on application go-live applying and application result management; and the application gallery is configured to send to users applications that are reviewed and go live.

Description

Robotic process automation cloud service system and implementation method

This application claims priority to the Chinese patent application with application number 202210224904.7, which was submitted to the China Patent Office on March 7, 2022. The entire content of this application is incorporated into this application by reference.

Technical field

This application relates to the field of robotic process automation, for example, to a robotic process automation cloud service system and an implementation method.

Background technique

Robotic Process Automation (RPA) is software that runs on a personal computer or server. Its main function is to simulate human control of various system software and automatically execute business processes. It is suitable for high-volume, highly repetitive business scenarios.

Most RPA robots run on the user's local computer, completing part of the business process on behalf of people, or they run on a local dedicated computer to automatically complete all business processes. This will cause the following problems: 1. It is not suitable for people to run the RPA robot process. Operate the computer, otherwise it will interfere with the execution of the robot; 2. When the RPA robot is not running, the dedicated computer is idle, and resources may be wasted; 3. The user is not necessarily always next to the computer where the RPA robot is running, and it is inconvenient to view the results; 4. Traditional The process automation task management method has high learning costs for business personnel and is inconvenient to use.

Contents of the invention

This application provides a robotic process automation cloud service system and implementation method, which solves the problem of inconvenience for users to use RPA and idle robot resources, simplifies the use cost of front-line business users, and greatly improves the efficiency of robot resource use.

This application provides a robotic process automation cloud service system, including a process management module, an application management module, a shelf management module, an audit management module, and an application hall;

The process management module is set up to develop application processes and upload the developed application processes to the cloud;

The application management module is configured to perform addition, deletion, modification, and query of applications;

The listing management module is configured to perform application listing application operations and application listing status management;

The review management module is set up to process application listing applications and manage application results;

The application lobby is set up to send applications that have been approved and put on the shelves to users.

This application also provides a method for implementing a robotic process automation cloud service, which is applied to the above-mentioned robotic process automation cloud service system, including:

The process management module of the system obtains the development process designed by the development user in the process management module, and uploads the process data corresponding to the development process to the cloud;

After the application management module of the system creates an application according to the operation of the development user, the listing management module of the system applies to put the application on the application hall of the system, and the review management module of the system determines that the application After the application passes the review, the application will be put on the shelves in the application lobby;

The application hall downloads the application after receiving the user's request to download the application; wherein, in the process of the user using the installed application, each use of the application corresponds to a created job; The created jobs automatically enter the job queue to be executed and are arranged in the order of execution time;

After the first job to be executed in the job queue enters the scheduling engine, the scheduling engine in the robot resource management module of the system identifies and finds the job to be executed based on the information of the first job to be executed. The process, the input parameters of the process and the corresponding robot resource pool for executing the process;

After the scheduling engine obtains the information of the robot resource pool, it identifies the first robot in the idle state in the robot resource pool;

The idle first robot requests the scheduling engine whether to execute the first to-be-executed job, and executes the first to-be-executed job after confirming execution of the first to-be-executed job;

After the first to-be-executed job starts to be executed, the scheduling engine schedules the next to-be-executed job of the first to-be-executed job.

Description of the drawings

Figure 1 is an architecture diagram of a robotic process automation cloud service system provided by an embodiment of the present application;

Figure 2 is an architecture diagram of another robotic process automation cloud service system provided by an embodiment of the present application;

Figure 3 is a schematic flowchart of a method for implementing a robotic process automation cloud service provided by an embodiment of the present application.

Detailed ways

The technical solution of the present application is described below in conjunction with specific implementation modes:

A robotic process automation cloud service system, as shown in Figure 1, includes: a process management module 10, an application management module 20, a shelf management module 30, an audit management module 40, an application hall 50, and a robot resource management module 60.

The process management module 10 is configured to develop application processes and upload the developed application processes to the cloud; the process management module 10 includes a process design developer and a process control. The process development user develops the process through the process design developer, that is, based on the business process and The rules realize the automation of operation processing; after the process development is completed, the process is released, and the development user uploads the process data or files to the cloud through the process control of uploading data.

The development user creates an application through the application management module 20 based on the process data in the cloud. The application management module 20 is configured to add, delete, modify, and query applications; the user can create a new application, and the basic content of the application includes the application name and description, application Configurations such as labels, processes and versions, execution robots, and screenshot and screen recording notifications.

The listing management module 30 is configured to perform application listing application operations and application listing status management; application listing application operations include application operations, cancellation applications, and removal; application listing statuses include not listed, under review, listed, rejected, and removed. Removed from shelves.

After applying for an application to be put on the shelf, the administrator processes the application to be put on the shelf through the review management module 40. The review management module 40 is configured to perform the processing of the application to be put on the shelf and the management of the application results; the processing of the application to be put on the shelf includes agreeing to be put on the shelf and rejecting the put on the shelf; the application Results include Pending, Passed, and Rejected.

The application hall 50 is set to send applications that have passed the review to users. The application hall 50 displays all applications that have passed the review. Users can quickly filter applications through application tags. The application hall 50 has a tag management function to add, delete, and modify tags. ,Inquire.

The robot resource management module 60 is configured to execute the robot's execution call:

A user will create a job once using the application, and the created job will automatically enter a unified queue waiting for jobs. The jobs are arranged in order of execution time, with the first executed first. For jobs created by manually triggering the application, the execution time is consistent with the creation time.

The robot resource management module 60 supports a load balancing mechanism. Robots that perform jobs are dynamically allocated by the scheduling engine. The first job waiting to be executed in the queue enters the scheduling engine. The scheduling engine identifies and finds the process to be executed and the process details based on the job information. Enter the robot resource pool corresponding to the parameters and execution process. The robot resource pool is a remote robot resource pool.

After the scheduling engine obtains the information of the robot resource pool, it identifies the available robots and automatically selects the first robot in queue order from the idle robot queue to execute the process. The robot executes one job at a time. After the idle robot starts executing the job, the status changes to busy. The robot resource pool supports dynamic expansion to adapt to the expanding business situation.

When the idle robot requests the control center scheduling engine whether to execute a job, the process and corresponding process input parameters and other information will be notified and downloaded. At this time, the job status changes from waiting for execution to being executed.

After the last job waiting to be executed is scheduled and becomes executing, the scheduling engine automatically schedules the next job waiting to be executed. After the robot completes the job, it reports the execution result to the scheduling engine, and the job status changes to execution success or execution failure.

This embodiment also provides a method for implementing a robotic process automation cloud service. The robotic process automation cloud service system used in this method includes: a process management module, an application management module, a shelf management module, an audit management module, and an application hall. And the robot resource management module, as shown in Figure 3, the method includes:

Step 1. The development user designs the development process through the process management module and uploads the process data to the cloud.

Step 2. After the development user creates an application through the application management module, the application application is put on the application hall. After the application passes the review, the application is put on the application hall.

Step 3. The user downloads the application in the application hall and installs it. The user uses the application and creates a job each time he uses the application.

Step 4. The created jobs are automatically entered into the job queue to be executed and arranged in the order of execution time.

Step 5. The robot resource management module includes a scheduling engine and a robot resource pool. The first job to be executed in the job queue enters the scheduling engine. The scheduling engine identifies and finds the process to be executed and the input of the process based on the information of the job to be executed. Robot resource pool corresponding to parameters and execution process.

Step 6: After obtaining the information of the robot resource pool, the scheduling engine identifies the first robot in the idle state in the robot resource pool.

Step 7. The idle robot requests the scheduling engine whether to execute the job, and executes the pending job after confirmation.

Step 8: After the previous job to be executed starts executing, the scheduling engine schedules the next job to be executed. After the execution job is completed, the robot reports the execution results to the scheduling engine.

In the system and method provided by the embodiments of this application, the robot remotely executes the process without occupying the computer of the business personnel; the robot is dynamically assigned to execute a large number of user processes, and the resource utilization rate is higher; after the robot completes the process, it uploads the process results to the cloud , users can view the results anytime and anywhere; it greatly simplifies the steps for business personnel to use automated processes and greatly lowers the threshold for use.

Taking the bank as an example, the bank's technology department developed an automated query process for customers' anti-money laundering information and prepared three computers to install the robot. There are hundreds of account managers in the business department. Each account manager receives multiple customers every day and uses this automated process to automatically query customers' anti-money laundering information. After each account manager downloads and installs the required application from the application hall, submits customer information and clicks to start execution, automated process jobs are created one by one. A large number of process jobs are queued for execution on these three robots. Due to the automated process execution The speed is fast, so the average waiting time for each query task per account manager is not long.

Claims (8)

1. A robotic process automation cloud service system, including a process management module, an application management module, a shelf management module, an audit management module, and an application hall;

   The process management module is configured to develop application processes and upload the developed application processes to the cloud;

   The application management module is configured to perform adding, deleting, modifying, and querying operations on applications;

   The listing management module is configured to perform application listing application operations and application listing status management;

   The review management module is configured to process application listing applications and manage application results;

   The application hall is configured to send applications that have passed the review to users.
2. The robotic process automation cloud service system according to claim 1, wherein the application operation for listing the application includes application operation, cancellation application, and delisting.
3. The robotic process automation cloud service system according to claim 2, wherein the application listing status includes not on the shelf, under review, on the shelf, rejected, and removed.
4. The robotic process automation cloud service system according to claim 1, wherein the processing of the application listing application includes agreeing to be put on the shelf and refusing to be put on the shelf.
5. The robotic process automation cloud service system according to claim 4, wherein the application results include pending review, passed, and rejected.
6. The robotic process automation cloud service system according to claim 1, further comprising a robot resource management module configured to execute execution calls of the robot.
7. A method for implementing robotic process automation cloud services, applied to the robotic process automation cloud service system described in any one of claims 1-6, including:

   The process management module of the system obtains the development process designed by the development user in the process management module, and uploads the process data corresponding to the development process to the cloud;

   After the application management module of the system creates an application according to the operation of the development user, the listing management module of the system applies to put the application on the application hall of the system, and the review management module of the system determines that the application After the application passes the review, the application will be put on the shelves in the application lobby;

   The application hall downloads the application after receiving the user's request to download the application; wherein, in the process of the user using the installed application, each use of the application corresponds to a created job; The created jobs automatically enter the job queue to be executed and are arranged in the order of execution time;

   After the first job to be executed in the job queue enters the scheduling engine, the scheduling engine in the robot resource management module of the system identifies and finds the job to be executed based on the information of the first job to be executed. The process, the input parameters of the process and the corresponding robot resource pool for executing the process;

   After the scheduling engine obtains the information of the robot resource pool, it identifies the first robot in the idle state in the robot resource pool;

   The idle first robot requests the scheduling engine whether to execute the first to-be-executed job, and executes the first to-be-executed job after confirming execution of the first to-be-executed job;

   After the first to-be-executed job starts to be executed, the scheduling engine schedules the next to-be-executed job of the first to-be-executed job.
8. The method for implementing a robotic process automation cloud service according to claim 7, after the execution of the job to be executed is completed, further comprising:

   The robot that executes the job to be executed reports the execution result to the scheduling engine.

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