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Conduct usability testing for places feature
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Description

Background

When rolling out the Places feature, we did not do usability testing because we created parity with the iOS app. In retrospect, because the maps are different (Apple Maps vs. OpenStreetMap), there are some affordances and behaviors that may be confusing for users. We want to conduct usability testing to see if there are improvements that should be made to the feature, specifically focused on folks who haven't used Places before.

Research Questions

Should map markers automatically pop up?
Does the tooltip actually help with discovery of the feature?
Consequences of adding new bottom sheet app wide T356246
Is the timing of the survey appropriate?
Should we zoom to where articles are present or current location
Experience for someone that turns on their location sharing vs those that do not

Target Audience
  • Folks that have not use the Wikipedia app before
  • Folks in South Asia
  • Test in EN, HI
  • There should be diversity in Gender and Age
Todos for @aishwaryavardhana
Link to protocol

https://docs.google.com/document/d/1qEq5lxXewE8taP0qAZnS22rlTRYPghv_-tEpxbGMxZ4/edit

Link to analysis

https://wikimediadesign.notion.site/Places-Usability-test-analysis-daf0f0e13b4647f1b2ba370ed9cc1e90?pvs=4

Results

TBA @scblr @aishwaryavardhana

Recommendations

TBA @scblr @aishwaryavardhana

Event Timeline

@Prototyperspective thank you for filing these tickets! We appreciate your enthusiasm for Places and always welcome feedback on how it might be improved. We are in the process of conducting user testing on the feature, so I have attached your tickets to this parent task so they can be considered by our team along with the other feedback from testing. We will follow-up to let you which suggestions we're able to pursue/not pursue and why.

scblr updated the task description. (Show Details)
scblr added a subscriber: ABorbaWMF.

Removing inactive task assignee. (Please do so as part of offboarding - thanks!)

Dbrant claimed this task.