Purpose This study aims to systematically examine gender specific behavioral differences
and similarities in online shopping consumers, underlying theories for such differences and …

The proliferation of mobile devices and the continuous development of online technologies
has led to an increasing variety of channels, leaving customers with a choice of channel …

This study empirically examines the influence of after delivery services on customer
perception of satisfaction, trust, and repurchase intention. Data from 262 survey …

Digital technologies and digital media are changing the environments in which firms interact
with customers. However, the evolution of digital organizational forms, customer technology …

Purpose The clothing industry is one of the earmarked industries in many countries following
the rising demand and consumption of clothing products among millennials. Malaysia and …

Purpose The purpose of this meta-analysis is to encapsulate the outcomes and generate
meaningful conclusions by examining the factors that influence consumers' purchase and …

The main purpose of this study was to develop and empirically test an integrated model that
examines the antecedents and outcomes of consumers perceptions regarding online …

Using a meta‐analysis based on 147 primary studies from 27 countries, we synthesize
extant knowledge on the relationship between business model innovation (BMI) and firm …

E-commerce platforms allow customers to post online reviews about their products, but
many of these reviews remain non-voted by existing customers. Current literature on the …

Customers are skeptical about shopping online because e-commerce environments are
typically considered impersonal. To assure product quality and to enhance customer …