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Frequently Asked Questions

Support
Subscription
About
Safety

Do I need an internet connection to use the app?

Yes, you need an internet (Wi-Fi or mobile data) connection to watch videos and play games on the KidsBeeTV app.

How do I find out in what app store I created my account?

Are you unsure how or where you subscribed to KidsBeeTV?

Verify the subscription confirmation email to find out, and check your payment receipts or the charge on your statement.

If you are having issues finding the confirmation email, please follow these steps:

  • Tap KidsBeeTV in the email search area > search for a subscription confirmation email subject:

The subscription confirmation email will show one of the app stores’ names: Apple, Google, or Amazon. 

If you want to rejoin us, please check how to resubscribe to KidsBeeTV in the Resubscription area. 

Why isn't KidsBeeTV opening?

Due to different kinds of updates like operating system software updates, app store updates, and/or KidsBeeTV updates, the app could not be able to run properly on your device. The most common issue is when the app doesn’t even open. In this case, you should follow these steps:

  1. Go to the app store
  2. Search for KidsBeeTV
  3. Enter the KidsBeeTV app store
  4. Click Update
  5. Open the app

If the update button is not visible, you need to follow these steps:

  1. Delete the app
  2. Download it again
  3. Open the app and log in (in the top right corner in the video introduction area)
  4. Introduce your credentials

If after these steps the app is still not opening, please report to us at support (at) magikbee.com

Why are the videos in KidsBeeTV not loading?

There are three common situations that lead to slow video loading while watching KidsBeeTV: 

  • You are using internet data instead of Wi-Fi (depending on what country you are in, there are some internet data networks that just don’t work well enough.
  • Your device is in an area where the internet data or the Wi-Fi network is with a poor connection.
  • The device battery is low.

How can I manage my KidsBeeTV subscription?

To manage your subscription, please follow the instructions on the links below:

iOS

Google Play

Amazon

How do I cancel my KidsBeeTV subscription?

We’re sorry to see you go! :disappointed_relieved::disappointed_relieved:

Please note that uninstalling the KidsBeeTV app will not cancel the subscription.

If you subscribed through any of the app stores below please note that we cannot manage your membership for you, due to the app stores’ strict privacy policy.

The cancellation process varies depending on the platform through which you subscribed.

  1. Apple Store: please check out this article to see the instructions.

  2. Google Play: please check out this article to see the instructions.

  3. Amazon, please check out this article to see the instructions.

After canceling, you will be able to access KidsBeeTV for the remaining time for which you have paid.

After that date, your subscription will expire and you will not receive any further charges.

How do I know in which app store I have subscribed to KidsBeeTV?

Verify the subscription confirmation email to find out, and check your payment receipts, or the charge on your statement.

Tap KidsBeeTV in the email search area > search for a subscription confirmation email subject:

  • If your confirmation email is from “Apple” you have registered via the Apple Store;

  • If your confirmation email states “Google/Google Play” you have registered via Google Play;

  • If your confirmation email states “Amazon” you have registered via Amazon App Store.

If you still didn’t find a way to know in what app store you had paid your subscription, please email us at support [@] magikbee.com.

What are the common reasons for subscription charges?

  1. All subscriptions are renewed automatically. You will be charged once every billing period (monthly or annually) unless you cancel your subscription at least 24 hours before the subscription renews. For example, if you start a monthly KidsBeeTV subscription on Jun 5th, you must cancel before July 4th to avoid being charged.
  2. A family member has signed up for KidsBeeTV without the card holder’s knowledge.
  3. A user creates multiple accounts and receives more than one charge.

How do I request a refund?

We know accidents happen.

Unfortunately, app stores manage all their subscriptions and purchases directly. That is to say, we are not able to manage customer refunds.

To ask for a refund in the Apple Store, please check the steps below:
  • First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my KidsBeeTV subscription FAQ.

  • Next, you must submit a refund request to Apple here.

To ask for a refund in the Google Play Store, please check the steps below:
  • First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my KidsBeeTV subscription FAQ.

  • Next, you must submit a refund request to Google Play here.

  • Alternatively, you can click here to contact the Google Play support team and ask for a reimbursement.

  • Alternatively, you can click here to contact Apple’s support team and ask for a reimbursement.

To ask for a refund in the Amazon Store, please check the steps below:

  • First, we recommend you cancel your subscription to ensure you don’t receive another charge. Check the How do I cancel my KidsBeeTV subscription FAQ.

  • Next, you must submit a refund request to Amazon here.

  • Alternatively, you can click here to chat with the Amazon support team and ask for a reimbursement.

How to resubscribe KidsBeeTV on Amazon?

If you cancel your subscription on the Amazon App Store you will need to set up your subscription again.

How to resubscribe KidsBeeTV on Google Play?

If your subscription is canceled, but still active.

  1. Open the Google Play app.

  2. At the top right, tap the profile icon.

  3. Tap Payments & Subscriptions.

  4. Select the subscription you want to restart.

  5. Tap Resubscribe.

  6. Follow the instructions.

If your subscription is canceled but has expired.

If you cancel your subscription and the remaining time on your subscription has expired, set up your subscription again.

How to resubscribe KidsBeeTV on Apple Store?

How to resubscribe on your iPhone, iPad, or iPod touch

  1. Go to Settings;

  2. Tap your name, then tap Subscriptions;

  3. Tap the KidsBeeTV subscription;

  4. Select the option to resubscribe.

What is KidsBeeTV?

Subscription-based safe kid’s streaming service offers a non-passive screen time experience to children (0 to 8 years old) through a library of 100% safe and curated videos.

Your kids can watch cartoons as much as they want when they want, for a low monthly cost.

There are no ads, no unboxing, and no product placement, just kid-friendly and good-quality content to discover.

New Kids TV shows and Nursery Rhymes videos are added every week!

Is KidsBeeTV free?

KidsBeeTV is a subscription-based service providing safe and entertaining videos and games offering a 7-day free trial (30-days free trial from website sign up).

Watch KidsBeeTV on your smartphone, tablet, or smart TV, all for one fixed monthly fee of 7.99 (USD/EUR/GBP) or an annual of 95.88 58.86 (USD/EUR/GBP). No extra costs.

Start your free trial.

How does the free trial of KidsBeeTV work?

Try KidsBeeTV FREE for 7 days! If you enjoy your KidsBeeTV trial, do nothing and your subscription will automatically continue for as long as you choose to remain with us.

Cancel anytime before your trial ends and you won’t be charged. There’s no complicated contract, no cancellation fees, and no commitment. Cancel on your App Store anytime, 24 hours a day.

What is included when I subscribe to KidsBeeTV?

  • Access to over 5,000 kid-friendly and algorithm-free videos with more added every month. Every single kids’ video episode on the app has been approved by our teacher community and several of them contain 3-to 5 educational quiz questions. On top of the videos, a series of fun quiz games are included, and we are always adding new features to the kids’ shows app.
  • Interactive and educational games designed to provide a fun learning experience helping your child to improve important growth skills.

What shows will my child see in KidsBeeTV?

Your child has access to:

  • Popular and fun cartoons and kids’ shows
  • Kids Learning Videos
  • Top Nursery Rhymes & Lullabies Videos
  • Video stories for children
  • Interactive learning games
  • Seasonal video playlists like Halloween, Easter, or Christmas.

We made all the efforts to provide video content that teaches positive values to your child. Please check our kids’ shows list to discover more about this.

How does KidsBeeTV ensure all shows are safe for my child?

Our mission is to provide 100% safe, fun, and valuable screen time for children. Driven by this, all the videos and shows inside the KidsBeeTV app are made by some of the most well-known kids’ video content producers and specialists in the world. 

Additionally, we work directly with teachers and educators that curated every video inside the app.

All of the kids’ shows available are licensed and introduced in the app through our database. This also guarantees that no algorithms or any other type of automated computer programs are used.

In short, all the video content inside KidsBeeTV is:

  • Totaly Ad-free
  • No product placement
  • Curated by educators
  • 100% safe
  • Age appropriated
  • No algorithms or computer programs

What if I don't want my child to watch a certain show?

Inside the app home screen, you will find an icon at the top right corner that leads you to the parents’ dashboard. 

There, you can set up different areas manually like customizing user categories accordingly to a child’s or parent’s preferences. 

How can I set Content & Privacy Restrictions on my iOS?

In order to set up your iOS device for the best and safest video experience for your kids, please follow the instructions on the official Apple support page on this link.

How does KidsBeeTV select the content? Does it come from YouTube?

We only add licensed content from the best studios and content producers to provide the best experience, ad-free, and totally safe videos for your children.

We search daily for new and popular shows for kids to keep on building a super fun, meaningful, and diverse kids’ video library. Therefore we guarantee that no algorithms are used and parents are free of concerns about bad content.

You can check the latest licenses agreed upon by internationally recognized children’s content production studios below. 

Millimages presenting: Molang, Mouk, Truck Games, and, 64 Zoo Lane.

Roi Visual featuring cartoons shows Robocar Poli, Amber, and, Roy.

Twist Animation with kids shows Tutitu and Nuni.

Educational shows for kids: Tiger and Tim.

Visit our Catalog Page and discover more safe shows for kids.

How is KidsBeeTV different from YouTube Kids?

KidsBeeTV video content is curated by real-life teachers and, unlike YouTube Kids, doesn’t rely on an algorithm or computer program to filter videos.

Unfortunately, inappropriate material occasionally makes it through the YouTube Kids filters. That can’t happen with our safe video app.

Our kids’ TV shows app also offers educational pop-up quiz questions in videos, making the experience educational as well as fun.

For any other questions, reach out to our support team at support (at) magikbee.com