Articles added in the last year, sorted by date

Unethical Consumer Behavior Following Artificial Intelligence Agent Encounters: The Differential Effect of AI Agent Roles and its Boundary Conditions

S Lei, L Xie, J Peng - Journal of Service Research, 2024 - journals.sagepub.com
12 days ago - Recent research has shown that consumers tend to behave more unethically
when encountering artificial intelligence (AI) agents than with human agents. Nevertheless …

“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents

S Cabrilo, R Leung, FS Tsai, S Dahms - Journal of Organizational …, 2024 - emerald.com
23 days ago - Purpose This study explores how customers' individual characteristics and
perceptions affect acceptance of service robots as a hotel workforce. The Interactive …

Humanlike service robots: A systematic literature review and research agenda

W Zhang, EL Slade, E Pantano - Psychology & Marketing, 2024 - Wiley Online Library
29 days ago - Humanlike robots are increasingly employed to provide frontline services.
They are frequently designed with stereotypically feminine or masculine humanlike features …

Enhancing board of director decision‐making: The impact of government support on risk management and nonfinancial performance

D Escandon‐Barbosa… - Business Strategy & …, 2024 - Wiley Online Library
38 days ago - The substantial influence of the board of directors on company performance is
a key area of focus in global business management. This study examines the moderating …

Integrated Implementation of Computer vision and PID Control for Dynamic Speed Control of Line follower Robot

AS Priambodo, A Nasuha… - Telekontran: Jurnal Ilmiah …, 2024 - ojs.unikom.ac.id
46 days ago - This research aims to develop a dynamic speed control system for line follower
robots by integrating computer vision technology and PID control. The main challenge in …

Design Principles for Virtual Reality Applications Used in Collaborative Service Encounters

E Pöyry, J Holopainen, P Parvinen… - Journal of Service …, 2024 - journals.sagepub.com
51 days ago - Immersive technologies like virtual reality (VR) provide new opportunities to
augment service encounters by supporting customer–service agent collaboration and …

Working with AI: the impact of organizational intelligent service strategy on employees' perception of career achievement

J Xu, X Tang, EC Chang, H Peng - Humanities and Social Sciences …, 2024 - nature.com
63 days ago - In the artificial intelligence (AI) environment, there is limited research on
employees' perception of career achievement. Previous literature has presented two …

Towards a User-Centered Design Approach for the Development of Social Assistive Robots in Office Environments

S Pimminger, W Kurschl, J Schönböck… - Proceedings of the 17th …, 2024 - dl.acm.org
75 days ago - The integration of robots into our daily lives is progressing steadily. Vacuum
cleaner robots, for example, will already represent a very extensive market segment in 2024 …

Guests' acceptance of robotic services in Kuching park hotel, Sarawak

NA Anil Aziz, NA Adnan, SA Jamal… - Journal of Tourism …, 2024 - ir.uitm.edu.my
79 days ago - This study investigates the factors influencing guests' acceptance of robotic
services at the Kuching Park Hotel in Sarawak, highlighting the integration of technology in …

Towards a Political Economy of Algorithmic Capitalism

M Egan - Available at SSRN 4869312, 2024 - papers.ssrn.com
83 days ago - The emergence of large language models such as GPT3 has prompted
intense debate about the transformative potential of generative AI to" revolutionise" …