When we announced Google Apps Sync for Microsoft Outlook a few weeks ago, we committed to improving it over time to make the Outlook experience on Apps as similar to the experience on Exchange as possible. We first focused on making mail, contacts, and calendar work really well, because those are the features that the more than one hundred companies who tested Apps Sync before launch asked for. Today we wanted to share a couple of updates on our progress in improving compatibility.

We worked closely with Microsoft to address two issues that we shared recently, and we appreciate their help. The Windows Desktop Search feature now works, so you can choose between the native Outlook search, which has been available since launch, and Windows Desktop Search to find information in Outlook. We've also worked with them to add support for accessing Windows Live Hotmail via the Microsoft Office Outlook Connector plug-in.

We also added an option to allow users to enable or disable autoarchive during installation, improved the two-way synchronization of notes in contacts, and improved our installation to make it more clear where data in other Outlook accounts is located. To access these additional features and fixes, current users are being updated automatically to the latest version, and it's available immediately to new users here. As always, you can find more detailed information about Apps Sync in our help center, and we're going to continue to add more advanced features in the coming months.

Since the release of this tool, many businesses have asked us for more information about switching from Microsoft Exchange, so we've pulled together a Google Apps resource site that centralizes information for businesses coming from an Exchange environment. It has information about Google Apps, answers to your due diligence questions, customer feedback from those who have switched before you, and more.

Posted by Chris Vander Mey, Senior Product Manager, Google Apps

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We launched the Google Apps Status Dashboard in February as a tool to help us communicate better about the performance status of our Apps products. We've received a lot of positive feedback from customers, and we've been working to make the Dashboard even more useful.

Today we're taking the next step and making the Dashboard available in 24 new languages. Take a look at the status of our Apps in Español or in 日本語. Our announcements on the Dashboard will be available in all supported languages, and the language you see will correspond with your settings and preferences. There may be times when we'll give you a link to additional details in English or a smaller subset of languages in the interest of communicating as quickly as we can, but you'll always find an announcement about the current status of our Apps products in the language you select.

The Dashboard is now available in the following languages: English, Czech, Danish, German, Spanish, Finnish, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Swedish, Thai, Turkish, Ukranian, Vietnamese, Simplified Chinese, and Traditional Chinese.

We encourage you to check out the Dashboard and keep it handy for the next time you want to check on the performance of our Apps.

Posted by Matt Drake, Software Engineer

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Editor's Note: We're pleased to welcome Brian Bolt from Boise State University's Office of Information Technology as our guest blogger today. Boise State University recently selected Google Apps Education Edition to address messaging and collaboration needs for more than 20,000 students, staff, and faculty users, realizing drastic cost savings and reducing countless IT hours.

To hear more about how schools like Boise State are using Google Apps, Google is hosting a series of free education-focused webinars starting on Thursday, June 25 with a discussion led by Arizona State University on Thursday, June 25. We hope you'll join us!

In early 2007, we at Boise State University learned of Arizona State University's deployment of Google Apps Education Edition to their student population. At that time, we were at a crossroads between upgrading email for employees and students and pressure to change the email application that was in place since 1996. We recognized ASU's move to Google Apps for students as a shift in application delivery to supported end-users – the move to the "cloud" of Internet-delivered services and support.

By choosing Google Apps for Education, Boise State could redirect resources and personnel away from an ever increasing drain on budget dollars and support time, to other critical education-focused applications and still have a leading edge communication and collaboration platform.

Boise State administrators and faculty were visionary in agreeing with the movement of email, calendaring and document collaboration to Google. Collaboration between students, between students and faculty and between staff are all now easily facilitated. It was as big a change as the integration between email and calendaring in the late 1990s. The early 2000 mantra of "anywhere, anytime on the web" was finally a reality.

The rationale for deploying Google Apps for Education to Boise State students was predicated on the University's strategic vision of "Charting the Course," which defines a road map for Boise State University's goal to become a Metropolitan Research University of Distinction. Taking our directive from the University's Vision Statement, we contacted Google to begin the process of providing Google Apps for Education to the campus.

We started with the task of moving all student accounts to Google Apps in 2007. This equated to the migration of more than 20,000 accounts. The student account move was smooth and adopted with minimal support. The students were very adaptive to change. The major hurdles of a mail system migration were not seen by the end user group, as we linked authentication and account creation to the University identity management system.

Soon after we successfully implemented the student mail system, we contemplated the possibility of moving faculty and staff to Google Apps. The prospect of migrating faculty and staff from an enterprise messaging system to Google Apps was altogether different from displacing the simple mail system our students used. We accepted the idea that a transition would be more difficult than the student move, but we believed that once the tools were in place, and people acclimated to the functions and features of Gmail and Calendaring, the University would be in a better position to communicate and collaborate.

Security was the initial hurdle put in front of the move by most of the colleges and departments. We began an education campaign to explain that not only was Google a leader and innovator in the application area, they excelled at security and privacy in the services they provided to their educational partners. Google has offices of information security personnel compared to the handful at Boise State.

Now that the migration of our 3,000 faculty and staff is complete, we have a new realization: deploying Google Apps and reallocating resources is just the beginning. We have new tools to explore and share; collaboration was the unexpected silver lining of the Google Apps suite. Having Google Apps as a keystone technology establishes the foundation from which we can support the University's strategic vision of Charting the Course and its commitment to academic excellence, public engagement, vibrant culture and exceptional research.

After our migration was done, we hosted a celebratory lunch for those involved in the project. All of the dishes were delicious, but the highlight was the cake, courtesy of Tonya, our in-house pastry chef. Yes, it is entirely edible, and it tasted amazing too!

Posted by Miriam Schneider, Google Apps Education Edition team

We're passionate about learning here at Google and always revel in the innovations that educators drive when they work with Google Apps. To share some of the latest innovations we've seen in this arena, we're hosting a free, live educational webinar to show the power of Google Apps Education Edition. In this session you'll hear directly from Arizona State University, the first school to deploy Google Apps Education Edition. Learn about their 2006 decision to go with Google Apps, the results they've seen so far, and their future plans for working and teaching with Google Apps. Details follow:

Google Apps for Education
Thursday, June 25, 2009
10:00 a.m. PDT / 1:00 p.m. EDT

We hope you'll join us to learn how Google Apps can help institutions like ASU save money and IT resources, all while making it easier for teachers to innovate and for students to learn and work together.

Read today's news about Google in education, and what schools are learning as they start using Google Apps.

Posted by Miriam Schneider, Google Apps for Education marketing team

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We built Google Apps Sync for Microsoft Outlook to make it as easy as possible for people who love Microsoft Outlook to continue to use it when their company switches to Google Apps. In developing the feature, we focused on allowing Outlook users to connect to Google Apps for business email, contacts and calendar. But we also recognized that many people add plug-ins to Outlook for additional features. For that reason, we worked to ensure that as many plug-ins as possible continue to work, like salesforce.com and WebEX.

Unfortunately, some plug-ins don't yet work with Google Apps Sync for Microsoft Outlook, and we wanted to take this opportunity to highlight a few of the more common ones:

• Microsoft Office Outlook Connector
• Acrobat PDF Maker Toolbar
• Outlook Change Notifier

If you would like to continue to use these plug-ins, uninstall Google Apps Sync for Microsoft Outlook, and the uninstaller will re-enable the plug-ins.

We'd also like to highlight another known issue that may be of interest. Programs that interact directly with the Outlook data file, including Windows Desktop Search and PGP.com's encryption plugin, don't currently work well with Google Apps Sync for Microsoft Outlook.

Windows Desktop Search will not properly index Google Apps Sync data files, so in order to stop indexing from running indefinitely, the Google Apps Sync installer disables it. We recommend using the default Outlook search.

If you want to re-enable Windows Desktop Search for your Outlook data files, you can uninstall Google Apps Sync. If you are using Google Apps Sync version 1.0.22.1945 or lower, you must first install the latest version and then uninstall Google Apps Sync to re-enable indexing.

You can find more information about what's different in our help center. We're working with Microsoft and other partners to help fix these issues and support additional Outlook features like multiple calendars. We'll keep you posted on our progress.

Posted by Chris Vander Mey, Senior Product Manager, Google Apps

With Google Apps, education can now easily move beyond the walls of a classroom. These days we see more and more teachers using Google Apps to engage students across the country, and even around the globe, in a new way of collaborative learning.

Recently, one New York school used Google Sites to hold an event bringing students, teachers, parents, and other guests from around the world together for a conversation about the future of education. The event, "Dot To Dot," was held live at IS 339, a public middle school in the Bronx, and was broadcast live through streaming video on its site.

All 67 of the school's teachers and hundreds of its students presented projects using videos, blogs, Google Docs and Google Sites. The event was a showcase of student voices, addressing topics ranging from the environment and how we affect our ecosystem, students' vision of freedom, and international human rights and genocide.

Since IS 339 started using Google Apps in 2007, it has fostered an environment of creative expression, responsibility, and collaboration among its students and teachers. IS 339 uses Google Apps for innovative educational practices such as student-run businesses, "good behavior" currency credits that can be used at the school store (also run on Google Apps), and group projects using Google Docs and Sites. Administration has also benefited from the efficiency that Google's web apps have helped accelerate.

Student progress and grading is now a collaborative process using Google Forms and Spreadsheets so that students can have a community of teachers supporting them. The results speak for themselves. In the past five years, IS 339 has moved off of New York State's failing schools list, and its students have moved from 9% to 60% on grade level in math, and from 12% to 40% on grade level in literacy.

When you combine Google Apps and inspirational educators, the results speak for themselves: ease of collaboration and innovation. Kudos to IS339 and the growing community of educators expanding what's possible in learning with the power of Google Apps.

Posted by Ashley Chandler, User Operations for Google Docs and Google Sites

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Editor's Note: We're pleased to welcome Ron Brister, Senior Manager of Global IT Operations, and Arron Privatsky, System Administrator, of Serena Software as our guest bloggers today. Serena Software, a leading provider of software to accelerate application development, helps IT departments keep pace with the demands of the businesses they support. Serena’s tools automate software development processes and help business users create powerful mashups – without requiring any coding. Serena is a privately owned company with 29 offices in 14 countries and 800 employees. Founded more than 25 years ago, Serena has more than 15,000 customers including 96 of the Fortune 100.

Serena Software recently selected Google Apps Premier Edition for its messaging and collaboration needs, saving more than $750,000 and countless IT hours. Members of Serena Software will be on hand next Thursday, June 18, to talk about that experience in a live webcast. Register here.

My name is Ron Brister, and I’m Senior Manager of Global IT Operations at Serena Software. I'm here with Arron Privatsky, System Administrator for Serena. Serena is a leading provider of software to accelerate application development. Because we are software experts, it’s no surprise that we are always looking for the best solutions.

For us, it was becoming increasingly clear that our messaging infrastructure was lacking. Inbox storage space was a constant complaint. Server maintenance was extremely time-consuming, and backups were inconsistent. Then we found that – calculating additional licenses of Microsoft Exchange, client access licenses for users, disaster recovery software, and additional disk storage space to increase mailbox quotas to 1.5GB – staying with our existing provider would have cost us upwards of $1 million. That was a nearly impossible number to justify with executives.

We thought about replacing our on-premise solution, but to tell the truth, we were skeptical. I, personally, had been a Microsoft admin for 15 years, and Microsoft technologies were ingrained in my thought processes. But Google Apps provided many pluses: Gmail, Google’s Postini messaging security software and 25 GB of mailbox space, as well as greater uptime and 24/7 phone support.

Apps also offered reliable mobile access and included other Google productivity and collaboration applications, such as Google Docs for word processing, spreadsheets and presentations – all at $50 per user per year. The cost savings would amount to a whopping $750,000 per year. All this added up to the ability to save the company money and to transition to a more advanced, flexible infrastructure.

Once we selected Google Apps, we decided on a “Big Bang” migration. Employees would switch over on their own, migrating their old emails to Gmail if they chose to, or simply starting with a clean inbox. We did not support local email clients, opting to support only the Gmail web interface through Mozilla Firefox to best accommodate the company's mixed Linux, Mac and PC environment.

We also enlisted four small groups of early adopters who would try the Google solution first, and then assist IT and support their peers during the full-scale migration. We used a lot of Google’s existing support documents to help us during the migration.

The overall move to Google Apps took all of six hours. We waited for the phones to ring, but all we heard was silence – in fact, we sat there playing meebo for quite a while – and still, nothing happened. We cut the cord all in one stroke to avoid the hassle of living in two environments at once. We made the switch globally, all in one day – and, due to the advantages of this cloud computing solution, we’ve never looked back.

I expect that what I am saying is probably setting off a lot of questions in your head. We welcome you to join us for a live webcast to learn more:

Thursday, June 18, 2009
1:00 p.m. EDT / 10:00 a.m PDT / 5:00 p.m. GMT

We'll give you more details and take questions on our recent switch to Google Apps. We hope that you'll join us.

Posted by Serena Satyasai, Google Apps team

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