[go: nahoru, domu]



Editor's note: Today we hear from French Williams, IT director of the Michigan-based Royal Technologies, a 25-year-old engineering and manufacturing company specializing in plastic solutions for the automotive, furniture and consumer product industries. Read how Royal Technologies replaced its digital signage system with an affordable, easy-to-manage Chrome for Work solution with help from their partner Promevo, a premier Google Apps and Chromebook reseller.


When you think of advanced engineering and manufacturing, you probably don’t think of signage. But at Royal Technologies, digital signs powered by Chrome allowed us to communicate with our team of 1,200 employees in new ways, improved uptime by five to 10 percent on our factory floors and saved us $20,000 in the first year alone.
The digital sign in the photograph runs on Chromebit and displays a 1080p video about the different products Royal Technologies makes.
Our partner Promevo recommended the affordable Chromebit signage solution that’s working so well for us today. It’s a small ChromeOS computing stick you can plug into any screen with a HDMI port. We were already using 142 Chromebooks, Chromebox desktops and Chromebox for meetings for everything from IT computing to giving shop-floor operators access to manufacturing job paperwork, documenting work orders for our maintenance department, company meetings and performing transactions in our material requirements planning system. Some employees have even started using Chromebooks as their primary work computers. So we didn’t hesitate to give Chromebit a try.

Since we were already using Chrome, we were able to quickly and easily deploy each Chromebit for digital signage in just 15 minutes. Promevo’s customer support also showed us how to use the Google Admin Console to manage our digital signage. We learned that we could manage our signage and our Chromebooks from the same interface.

In just a few weeks, we updated a variety of digital signs across the company using Chromebits.
Digital signs on the factory floor in five of our six locations now display the latest production data. This data automatically updates every 15 seconds and shows our employees weekly goals for machine uptime. Displaying this goal-driven information has improved uptime from five to 10 percent on our factory floors.

With the $20,000 we saved in one year by switching all the old signage solutions to Chrome, we’re now in a position to expand our use of digital signage throughout the company. We’re now using 11 Chromebits and counting — we bought ten more to use across our locations very soon after trying out the first one. We’re also planning to add Chromebits to the reception areas of our facilities, too.

Chrome device management helps us manage all of our devices more easily, and streamlines software and OS updates. The Chromebit was a better hardware solution for our manufacturing environment because its lack of moving components makes it less susceptible to problems caused by heat and dust on the shop floor.

The combination of Chrome Digital Signage and Promevo's expert guidance and support helps us deliver plastic solutions efficiently without straining our resources.



Editor's note: Today we hear from Robert Cheetham, founder and CEO of Philadelphia-based geospatial web software and analysis firm Azavea. Read about how Azavea has relied on Google for Work tools for more than eight years and recently started using Chromebox for meetings and Chromebooks so employees can work together from anywhere.

When I founded Azavea in 2000, I dreamed of creating a great work environment focused on driving social impact by applying geospatial technology. We're a certified B Corporation, and our mission-driven work includes climate change, elections, public safety, transit, water infrastructure and natural resources. Inspired by my first job working for a local government agency in Japan, where cubicles don’t exist, I designed our workspace to have an open layout, long before it became popular in contemporary offices. Today, we rely on Google Apps, Chromebooks and Chromebox for meetings to support this collaborative environment and help us work closely together on our software and data analytics projects.

In the early years, when Azavea only had a handful of employees, we installed basic workplace software from a CD-ROM and had limited server space. When we outgrew our email system in 2008, we chose Gmail. Our employees quickly started using Google Calendar, Docs, Hangouts and Sheets because they integrate so closely with Gmail. These tools helped us work effectively together on projects, so it was a natural next step.

In 2012, our software developers started asking for supplementary computers to let them work from home, when traveling for client meetings or even in the office kitchen. We looked into tablets, but they were expensive and didn’t have fully functional keyboards. As longtime Google users, our Operations team investigated options from Google.

Chromebooks are fast, affordable, secure and remarkably powerful, so we started offering them as supplementary devices for people who wanted more mobility. Our colleagues can easily switch between their main workstations and portable Chromebooks, and the long-lasting battery makes them the perfect companion for frequent travelers, office roamers and remote employees. I typically travel for a week each month myself, so I use my Chromebook on long flights as well as meetings and conferences where there may not be convenient power. It typically lasts more than nine hours, while a laptop only lasts two or three.

The company now has more than fifty people, and when we moved to a new office a few months ago, we needed a videoconferencing solution for a dozen new meeting rooms, we once again turned to Google and picked Chromebox for meetings. Like the other Google products we use, Chromebox is affordable, easy to install and integrates with our existing workplace software, like Hangouts and Calendar. Anyone can quickly set up and join a meeting. As a small firm, this ease of use is critical for us — we don’t have a team of dedicated IT staff, so we don’t have capacity to constantly deal with technical difficulties or high-maintenance updates.

I wanted to start a company that felt like a community and made an impact. Over the past several years, Google has significantly enhanced our company’s operations because their products simply work and easily scale as the company has grown. Our teams are able to work effectively together, no matter where we are.



Editor's note: Today we hear from, Adam Garrett, president of Dallas-based Fifth Manhattan. Learn how Fifth Manhattan switched to Chromeboxes for a simpler, more affordable desktop computer solution.

When I joined Fifth Manhattan as president in 2014, I wanted to expand our customer base. We provide credit card payment processing services for small to medium-sized businesses and help them cut costs, increase revenue and provide a higher level of customer service. Big nationwide retail chains have substantial marketing budgets, but your local Italian restaurant and auto body shop don’t. That’s where we come in.

One of my first orders of business was to upgrade our aging fleet of desktop computers. The team needed simple, easy to use computers with web access, so we decided to buy one Chromebox and try it out. We were astonished by how simple it was to set up and deploy. After the pilot, we bought Chromeboxes with Chrome device management licenses for each of our 30 employees. Since then, we’ve given a Chromebox to each new hire.

Because of Chrome, we no longer need a traditional IT help desk. Fifth Manhattan has six full-time IT staff members, but they focus on building and managing our internal CRM platform. Before Chrome, they spent hours every week troubleshooting computer crashes. Today, they spend less time managing Chrome and deploying new devices and more time on their core responsibilities. Since we switched to Chromeboxes, we’ve only had one issue with a device — and it was a hardware malfunction, no fault of Chrome.

As a payment processing company, we deal with highly sensitive data like bank account information and social security numbers, so security is critical. We’re required to maintain compliance with PCI regulations governing customer data. As part of this, we limit the number of employees who have access to sensitive internal data and monitor all usage carefully to avoid breaches. Chrome makes this easier to do. Administrators can set up different “organizations,” or teams so they can create customized settings for each team to limit which applications they can access. For example, our telesales team only need to use our web-based CRM tool, so we limit their usage to that, while account managers need access to their Chrome web browser and applications like Gmail and an e-signature solution. In addition, we can turn off incognito mode and disable saving to external flash drives. These settings help us control employee access so we can prevent data breaches and leaks.

Fifth Manhattan employees are now able to work remotely, thanks to Chromebooks and Google Apps. We have five extra managed Chromebooks for employees to use if they’re unable to come into the office because of travel, parental leave or bad weather. As president, I travel often for customer meetings. My Chromebook lasts for more than eight hours, which comes in handy during cross-country flights and long meetings. I can even access my desktop applications remotely from my Chromebook using Chrome remote desktop.

When I joined Fifth Manhattan, I wanted to grow our payment processing business into a thriving enterprise. Google Chrome has helped me scale the business from 35 employees to 100 in two years and makes it easier for everyone to focus on their work, not IT.



Editor's note: Today we hear from Andy Coppin, Operations Director at Bartle Bogle Hegarty, a global advertising agency based in London. Founded in 1982, BBH has twice won Agency of the Year at the Cannes Lions International Advertising Festival with groundbreaking campaigns for clients including Audi, British Airways, Tesco and Unilever. With offices in London, Los Angeles, New York, Shanghai, Singapore, Mumbai and Stockholm, read how the BBH team uses Google Apps for Work to enhance its global network.


A good idea can cross borders. That’s one reason why we have just one office in each global region, instead of one office in each country like most of our competitors. It keeps campaigns focused and recognises that our adventurous staff see travel as a perk, rather than a chore. So when we overhauled our IT system in 2010, we needed a system that enabled both close international collaboration and great mobility. Google Apps for Work opened up far-reaching creative possibilities that change the way we work.

Mobility we need with lower cost, more dependable tools
Google Apps is ideal for flexible and mobile working. Gmail and Calendar are web-based, so client-facing teams are never out of touch as they travel to meetings abroad. Previously, remotely connecting to our old servers could only be done with an unreliable VPN. It proved to be an expensive liability with a tendency to fail. Drive is not only cheaper, it’s also dependable. The instant messaging function on Hangouts is perfect for teams on the road. Chromebox for meetings has become so powerful and easy to use that it’s entirely superseded the separate video conferencing system we installed five years ago.

Managing IT and administrative controls internally, for faster troubleshooting
The simple administrative interface and modular design of Google Apps for Work means we can solve IT problems internally instead of spending on external support. My colleague Will Triantos, our Global Google Technical Lead, not only administers the entire platform for 1,000 staff in eight offices, he’s also constantly creating new ways of using Google Apps to improve work at BBH. Fast, friendly and comprehensive support from Cloud Technology Solutions (CTS) means all the advice we need is always on-hand. With their support, we migrated our entire Stockholm office to Google Apps in less than a week.

Fostering a culture of creative IT, sharing and efficiency
Using Sites, Drive and Google APIs, Will has created a much-improved new intranet. While our previous intranet was based on servers around the world that cost us £20,000 a year to license, the new intranet is entirely cloud-based, so we don’t pay to maintain our own hardware. Because it uses Sheets to present our global company directory, we can always be confident we have up-to-date contact details for all our offices. With its connections to Drive, we can upload documents like historical advertising pitches in a few seconds, instead of in ten to thirty minutes. And because any of our staff can upload, rather than just one administrator in London, each office can share news and holiday information specific to them. Teams anywhere can access their local Google+ communities or submit Forms to make catering requests from kitchen staff, and users access the intranet with their Google Account single sign on, too, so their Gmail, Calendar and Drive is embedded and only a click away.

Most IT FAQs are answered on our intranet, so Will is free to find other applications for Google Apps. To take a simple example, before new BBH staff arrive at the office, they fill in a Form on Sites that connects to a Sheet in HR, so we have all their details in advance. And at the building entrance they sign-in to a Form on a tablet that emails reception, so the right person can be there to meet them. Small things like that add up, make a great impression and prove that cutting admin in one area frees creative thinking elsewhere.



Since we introduced Chromebox for meetings just over two years ago, many of you have enjoyed how our devices make meetings simple and easy. Companies such as Flipkart, PwC, Pinterest and the State of Wyoming are spending less time setting up their conference calls and more time collaborating as groups across regions in rooms of all sizes with Chromebox for meetings.

Today we’re making this easy collaboration available in smaller spaces and also improving remote device management. Say hello to the Acer Chromebase for meetings, an all-in-one secure video-conferencing device optimized for use in small meeting areas with up to two people. It's a secure, self updating, easy to manage unit that builds on Chrome and WebRTC innovations for sharper video, audio and screen sharing. Guest account support makes it simple to join a meeting even without a Google account: Just click a meeting link invitation and you’re connected.

Meet from more places, with more participants So now, you can collaborate and meet over video from a dedicated device at home, your desk at work or a phone room. And since meeting in smaller spaces creates additional opportunity to work together across larger groups, we've also recently expanded the number of meeting participants to 25 people for Google Apps customers.

After testing Chromebase for meetings in its offices, SignalFx sees the benefits.
“Using Chromebase for meetings has been an amazing experience from the start! Right out of the box, it's easy to use and lets us collaborate quickly. The centralized management option allows for full control and oversight, and the price is amazing as well." — Heidi Olson, Executive Assistant / Office Manager, SignalFx
Chromebase for meetings gets technology out of the way; just plug it in, connect it to your network and you’re up and running securely.

Chromebase for meetings is ideally suited for capturing audio and video in personal and shared workspaces:
  • Large 24-inch adjustable touchscreen display
  • Integrated, adjustable HD camera
  • 4 microphones and 2 stereo speakers

Improved management tools for meeting devices
We're also happy to announce new features to our remote fleet management tools. Administrators can receive alert notifications and track health of their fleet of Chrome devices for meetings. They can remotely diagnose and troubleshoot audio, video quality and bandwidth problems. Administrators can also customize the interface using their own background images.

Chromebase for meetings availability
Chromebase for meetings is available at $799 from our partners in the US, Canada, UK, Ireland and Australia. The cost includes the first year’s management and support fees. We'll soon after expand availability to additional countries where Chromebox for meetings is available today.

You can learn more about Chromebase for meetings on our website.

Sign up here to try two Chromebase for meetings devices at no cost for 30 days and receive a special promotion pricing of $549 per device with first year’s management and support fee included.*

*Subject to approval and limited to the first 1,000 signups





Editor's note: Today we hear from Kenneth Karlsson, IT Manager for GANT AB, a multinational clothing company based in Sweden. From its Swedish headquarters and three overseas subsidiaries, GANT coordinates 50 suppliers with 40 franchise partners worldwide to bring its brand of wearable fashion to more than 700 stores around the globe. Read why GANT chose Google Apps for Work to bring this global network together.


When I started work here in the 1980s, GANT was far from being the major multinational brand it is today. And though we’ve always been expanding, we’ve grown at a much faster pace since 2009 – the year we upgraded our communications and transitioned to Google Apps for Work. Since then, GANT and its partners more than doubled our number of stores, opening an additional 392 new stores spread across the world.


We initially switched to Google Apps to replace an email solution that was expensive, overloaded and incompatible with the range of operating systems we used. And with our subsidiaries in Sweden, the US, the UK and France effectively running as separate organisations and without essential collaborative abilities, including shared calendar access, we also had to find a way to come together if we wanted to compete globally. I was convinced that a web-based email platform would be the cost-effective, forward-thinking solution we needed. In 2009, the only major company to offer that was Google, and they’ve stayed ahead of that curve ever since.

It took our small IT team just three months to roll Google Apps for Work out across four countries. First, we ran a pilot programme in Sweden with 20 users, assisted by Avalon Solutions, the IT consultancy that enabled our switch to Google Apps. Then we deployed 400 accounts over two months by holding training sessions with small groups. People who already used web-based private email required minimal training, and because it’s a web-based system, we simply sent out log-in information instead of installing a client on every computer. Now we’re running 1,000 Google accounts and have decommissioned our expensive email server. That means we’re saving on hardware maintenance and cut out the hassle of handling spam or chasing people to free up space by deleting their emails. Factor in cheaper licenses and zero software installation costs over the past six years, and we’re saving a huge amount of money.

Google Apps for Work is uniquely suitable for doing business on a global scale. It’s not just about relying on web-based mobility to access all of our files and emails anywhere, anytime. Because Google Apps works through a browser, we no longer have compatibility problems with our 40 independent franchise partners, each of which has its own IT setup. Assigning single-sign-on accounts to those partners gives them controlled access to our intranet and Drive. Using Drive lets us centralise administration from our Stockholm office and provides a shared hub to consolidate accounting and retail information across all of our subsidiaries. We use Docs and Sheets globally to manage orders and deliveries with our 50 suppliers in China, Portugal and Spain, while local colleagues can work alongside each other on a single document to craft swift and thorough reports. And Google’s size and reputation gives us peace of mind about its security and stability that we would not get from smaller cloud systems.

By using Google Apps for Work, we enjoy constant and automatic system improvements. New functions regularly appear on Drive, so we’re always ahead of the game as the marketplace evolves. For example, in 2009, Hangouts and tablets didn’t exist. Now outside every meeting room we have an Android tablet linked to Calendar so we can see who’s booked them, while inside the rooms we have Chromebox for meetings to enable Hangout video conferencing. With another IT solution, after six years we’d already be looking for a replacement. With Google Apps for Work, we’re still ahead of the game.



Editor's note: Today’s guest post is by Frank Febbraro, CTO of Phase2 Technology, which helps clients such as Memorial Sloan Kettering Cancer and Harvard Business School manage the way content is created, shared and experienced online. See how Phase2 Technology saves $3,000 a day and more than 100 hours a week by using Chromebox for meetings.


From the day we launched, we designed Phase2 Technology as a company that welcomed people who didn’t work on-site. In fact, we like to say we have five locations: New York, Washington, D.C., Portland, San Francisco and “everywhere” — a solid 25 percent of our employees work remotely. Because of this, we build our teams without worrying about where people are. A project lead in Portland might team up with people in Austin or Oklahoma City.

The most talented people don’t necessarily live near our offices, but that shouldn’t stand in the way of giving clients our best work. We rely on technology like Chromebox for meetings to bring down the barriers that get in the way of distributed teams working together.
Before we discovered Chromeboxes, the audiovisual situation for our meetings seemed like an insurmountable barrier.

Every video conference began as a comedy of errors: if we scheduled a half-hour meeting, we had to build in 10 minutes to struggle with the AV setup. We tried cobbling together configurations of cameras and mics, but nothing created the one-click system we needed. There were too many settings for employees to manage and too much tinkering around to get the meetings going. Plus, every room had a different system and settings. With five or so people in every meeting losing ten minutes on AV setup struggles, and those people meeting with others several times a day, we wasted dozens of hours every week. Over the course of a year, this translated into tens of thousands of dollars of lost time spent not delivering value to our clients.

All this changed when we brought Chromebox for meetings to eight conference rooms among our four offices. There’s no learning curve: people walk into a room and click one button on the Chromebox remote to start the meeting. We already use Google Hangouts and Google Calendar, so Chromebox fits in with the tools we know. We now work more fluidly, since we can start ad hoc meetings without worrying about cameras, mics and settings.

Chromebox for meetings saves time for our teams as they meet and also benefits our IT team. The management console lets us choose how the Chromeboxes operate, and those settings apply to every room and every meeting. Compared to conferencing systems that cost several thousand dollars per room, Chromebox for meetings costs much less and is much easier to set up and use. Achieving this ease at scale is critical for us — each employee might do as many as 10 Hangouts a day; multiply that by 140 people, and we’re spending about 450 hours on Hangouts daily.

Efficiency and time management are especially critical for a business like ours, which makes money by billing hourly and delivering excellent, efficient client service. We’ve reduced our IT costs for maintaining meeting rooms to just about zero. We used to spend about four hours a month per room on maintaining our old AV setups. We now spend about one hour per month total on all rooms — from 32 hours a month on maintenance down to just one hour.

We can do more with so much less now. Better meetings help us get rid of distractions so we can get right down to business, no matter where in the world our teams are.



Editor's note: Today’s guest author is Bjorn Pave, Senior Director of Information Technology at POPSUGAR, an independent media and technology company that provides women with highly engaging content and commerce brands. Founded in 2006, POPSUGAR is in seven countries with more than 75 million unique monthly visitors. 

When I joined POPSUGAR in May 2013, we were rapidly transitioning from an ambitious startup to a major presence in entertainment and lifestyle media. The executive team had just decided to switch from Office 365 to Google Apps, and it was my job to make sure the transition went smoothly from a technical and user base perspective. Moving away from the familiar Microsoft-supported work environment could be difficult and I wanted to ease any resistance to change. Employees caught on quickly as to how the platform would increase collaboration and support our rapid growth.

Our Los Angeles based production team clamored for tools to help manage their film shoots. Talent schedules were unpredictable, and teams in multiple locations needed real-time access to production details on their mobile devices. Some of them had used Google tools before and started campaigning the executive team for Google Apps. POPSUGAR founder and CEO Brian Sugar was keen to make the company-wide switch, and his wife, Lisa Sugar, Co-Founder and Editor in Chief, wanted a better tool to manage the complex production calendars for each website that POPSUGAR manages.

With expert support from Cloud Sherpas, we migrated to Google Apps for Work. We created an experiential campaign called “Countdown to Google” to launch the switch. We also sent creative how-to emails and scheduled group training sessions. Our employees (more than 70 percent) were already familiar with Google Apps. The bigger challenge was tailoring workflows to meet each department’s business requirements. The result was a huge success. Two and half years later, we operate independently of almost any Microsoft service. Here are the biggest benefits we’ve seen with Google Apps for Work:

Boosted productivity with an immediate impact in our editorial process. Prior to using Google Apps, it took our editors 24 hours to interview a celebrity, create a blog post and to publish the post online. Now, the process is cut down to 1- 2 hours, which gives us a huge competitive advantage over other online publications. We now reach our audiences faster. Team meetings are also more productive. Everyone works with the same Google Doc to take notes, track the agenda and assign action items in real time. With the right tools, we created a better environment for inclusive collaboration.

Fosters collaboration between offices. Our offices are in San Francisco, New York, Los Angeles, Chicago and London, and we’re able to function as one team regardless of location. Chromebox for meetings was an easy solution that let employees and contractors communicate with each other around the world. We insisted on providing video capability because communication can be subtle, and those subtleties are lost if team members can’t see each other during a discussion. Now, when our West Coast-based Shopstyle team checks in with the European team first thing in the morning, it’s face-to-face and personal.

Saves 70 percent per year. Switching to Google Apps saves us approximately $110,000 annually, because we no longer pay for upgrades or unused services bundled in enterprise license agreements. For example, Google Hangouts saves us a few thousand every month by eliminating the need for additional video conference software or traditional conference call lines.

Google platform is reliable. An IT department’s worst nightmare is an email outage, or loss of work when a server is down. Google Apps is cloud based and updates automatically, no matter how many people are working in the same document. Because of the reliability of cloud-based servers, my team has the bandwidth to focus on innovation, creating new solutions to support our growth and stay on top of our business objectives.

Our voice matters. While millions of companies have gone Google, Google continues to make sure each customer can share their unique perspective. We’re involved with the Google Apps’ development program, and we participate in beta testing of new features, which is great for our IT roadmap. We use the Google Apps Marketplace to find third-party applications that build off of and complement our Google Apps tools.

Nine years after launching, POPSUGAR has grown to over 450 employees, in addition to managing a multitude of specialist contractors, in 5 locations around the globe. We’ve established a reputation for being leaders in the shifting media landscape, but we aren’t complacent. Our global audience is constantly expanding as more and more unique users rely on POPSUGAR as their primary source for entertainment, fashion, fitness, beauty and lifestyle news and product curation. The Google for Work platform is a key enabling technology for us, as collaboration, innovation and reliability are essential to support our vision for the future.



Editor's note: Today’s guest blogger is Flint Waters, CIO of the State of Wyoming. Since outfitting its conference rooms with Chromebox for meetings, the state spends far less on video conferencing and has transformed how teams communicate and connect with each other and the citizens they serve. See how Wyoming and many other institutions and organizations are using Chromebox for meetings to create a culture of collaboration that translates to greater productivity and better service. 

When I came to work for the State of Wyoming four years ago, five people reported to a contract CIO and operations happened at government speed. The department drew in 300 people from other agencies, and IT teams were assigned to different opportunities. I wanted consolidated IT rather than siloed and needed a culture of urgency and innovation for the state, so we began looking at tools to help us do that. Building on the efforts of the previous administration, the Governor moved all state employees to Google Apps for Work. Today, Chromebox for meetings improves transparency and brings public servants, citizens and elected officials closer together.

Before moving to Chromebox for meetings, we spent $1.5 million a year on a legacy video conferencing system. I felt we weren’t getting enough capability with the technology for the amount of money we were spending. So we phased out all the Tandberg systems and got 178 Chromebox for meetings licenses using a small fraction of our budget.

The cost savings is tremendous, but we’re even more thrilled with the way Chromebox for meetings transforms how we do our jobs and think about public service. Specifically, this technology cuts down on bureaucratic processes and hierarchical protocol. Everyone from the Governor and executives to agency directors use Chromebox for team, cabinet-level and all-hands meetings. Participants can comment and ask questions regardless of their location. We’re also introducing Chromebox for meetings throughout the school system to improve communication between teachers, administrators and students.

With Chromebox for meetings, we’re opening up meetings and making them less formal. We have Chromeboxes in our halls, allowing people to gather around and have impromptu meetings that anybody can join — the closest thing to a watercooler conversation you can get over the Internet. It’s also easier to work together on documents that are viewable on monitors at the stations, making meetings even more interactive and productive.

This technology has also reduced people’s travel time and increased productivity. Wyoming is a large state with a small population and a lot of open road between cities — you can drive for miles on the highway without seeing another car. Chromebox for meetings shortens the distance between offices by allowing people to have a face-to-face interaction without getting in their cars.

I get most excited about the fact that we can be collaborative with Chromebox for meetings. In the future, I’d like to set up an online help desk via live Hangout that’s accessible through the state’s website, so that when web visitors need help, we’d be there to help them right away. We’re connecting people at all levels of government to each other and to the public. With Google tools we can move as fast as our ideas can take us, which is just what we need to bring startup innovation and agility into the halls of government.


Joining a meeting should be as easy as walking into a room. That should be the case whether you’re meeting in person, or face-to-face over video. This week we’re rolling out an update to Google Hangouts that makes joining a video call as simple as clicking a link in an invitation. No filling in forms, no need for a Google account, just simple, easy access to meetings. Connect with teammates and get things done, while maintaining the control and security you need in a work environment.
Say you’re a business about to talk through new product plans with your supplier, and you decide it’d be great to also get the thoughts of a key customer. No problem.

  1. Invite your external guests with Google Calendar
  2. They click a link in the event description and fill in their name
  3. In order to help give you control and security over your meetings, you’ll get a prompt to accept / deny their entry whether you’re using web, mobile or Chromebox for meetings.

With Hangouts security features like locking video meetings to only people within an organization and muting and ejecting participants, there’s always the right level of security to match your organization’s needs.

Learn more about Hangouts today.


Editor's note: Today we hear from Billie Laidlaw, Assistant Director Resources-IT at the Royal Society for the Prevention of Cruelty to Animals (RSPCA), the UK’s oldest and largest animal welfare charity with 1600 employees across England and Wales. In 2014 the £43 million that the organisation received in voluntary donations helped rescue more than 128,000 animals from cruelty, abuse and neglect. Read how the RSPCA is using Google Apps for Work to help give these animals a new chance.

I often refer to our IT spend as kitten food, since that helps us focus on its value. Every pound we save with our solutions helps to rescue, rehabilitate and rehome animals across the country. So when our legacy email system reached the end of its working life, we wanted great value for money in the short term and opportunities for cost-saving and innovation further down the line. With Google Apps for Work, we got both.

We started the rollout with the IT team, then added superusers, then everyone else. We called these stages “ready,” “steady” and “GO.” In the “steady” stage, we trained up superusers and gave them t-shirts and flags so their colleagues knew who to turn to for advice. We installed timers on everyone’s desktops with a day-by-day “Countdown to Google” that created a real sense of excitement about the change and used Forms to gather post-go live feedback from 1,000 members of our team. The response was overwhelmingly enthusiastic.

From the start, we saved significantly on equipment costs alone. Our previous system operated from more than 40 servers, all of which have been decommissioned and will never have to be replaced. At £3,500 per server, that saved us £140,000 just on equipment. And digital signage now costs one tenth of the price we used to pay, from £1,500 per store to a solution using Chromebox and Slides that costs just £150 per store. Chromebooks have proven so cost effective that we bought 150 this year and plan to adopt them further. And because they connect to Drive, we don’t need to carry heavy paperwork around, which is good for the environment, our budget, and our backs. Also, when we needed to add 500 staff to our email platform, we did it in a matter of days with no additional infrastructure other than the provision of Android smartphones.


Every year we find new homes for more than 50,000 animals, and Google Apps tools make that rehabilitation process so much faster. Our 500 RSPCA inspectors are out in the field every day, investigating animal cruelty and complaints. Under our old system, none of them were connected to a central email hub, but now they all have Gmail and Drive on Android phones and access to Chromebooks, so they can instantly share test results, check documentation, send pictures and request temporary accommodation for an animal at one of our animal centres. And as soon as an animal is ready for rehoming, the quest begins to find new owners. We used to make promotional videos that we would burn to DVDs and deliver to our shops and centres by hand once a month, but now we can use Slides and a Chromebox to send promotions instantly to our screens, the same day an animal’s ready for a new home. No driving, no hassle with DVDs.

We’re committed to creating a more united, mobile, flexible workforce by the RSPCA’s 200th anniversary in 2024, and with Google Apps for Work, we’re well on the way to making that a reality. Working together in Docs isn’t just making our internal processes more transparent, it’s connecting people from parts of our organisation that otherwise operate independently and allows us to share knowledge and advice across the country. Hangouts let us meet face-to-face online and keep workflow moving with instant messaging. We’re also using Calendar to keep in synch and Sheets to work out duty rosters and book holidays.

Every time a supporter puts a pound in one of our collection tins, they want it to be spent wisely. By streamlining our services with Google Apps for Work, we make sure that more of that money serves the animals who need it. In the end, it could be food for a kitten, or a puppy, a horse, a seal, a hedgehog…



Editor's note: Today’s guest blogger is Ashley Sprague, Director of IT at Netflix, where over 65 million members go to stream their favorite movies, shows and more. Netflix was recently featured at Chrome Live to share how they’ve brought their call center into the cloud powered solely by Chrome devices and Chrome management. To learn more about Netflix’s approach to work, check out this recording of Chrome Live.

If you’re binge-watching the newest season of “Orange Is the New Black” on Netflix and the streaming video falters just as the ladies of Litchfield launch into a new scheme, we want to troubleshoot for you. If you have questions about your monthly plan, we’d like to answer those too. Whatever your question or challenge, the Netflix Salt Lake City call center reps can provide fast answers. Now that Chromeboxes, Chromebooks and Chrome management are the backbone of our call center, we can focus on helping customers instead of managing software and hardware from multiple vendors. By bringing our contact center to the cloud with the help of Chrome, adding reps and managing hardware and software is easier than ever — and we’ve broken free of the traditional call center model.

Netflix’s call center is growing steadily, and we’re expecting to increase the number of reps. Legacy hardware didn’t give us much flexibility to add new reps or bring in new equipment when we had breakdowns. Swapping in new workstations demanded that we reconfigured the devices, so we had to keep an extra row of workstations just for reps to use when their desktops didn’t work. We maintained more hardware on the call center floor than we needed — taking up space, costing money, and requiring more time and IT resources to manage. The call center is hundreds of miles away from our IT home base, so a cloud-based management solution made sense.

We’re already using Google Apps for Work at Netflix, so it made sense to think about how Google could help reduce the call center’s dependence on outdated technology while allowing us to grow as needed. At the heart of our new call center is Chrome management, which gives us a one-stop shop for maintaining Chrome devices used by reps and call center managers.

Our reps are using Chromeboxes at their workstations, while supervisors use Chromebooks to manage Chrome and the call center. We can add reps in Chrome management in just a few seconds, and they instantly have access to their email, calendars, and Hangouts — everything they need to start working. We can apply policies to groups of reps with just a few clicks, which is a big time-saver.

Switching out a device requires nothing more than handing a rep a new Chrome device and telling them to plug it in. You hear a lot of overly optimistic claims about “plug and play” in the technology world, but with Chrome devices, it’s all true. One of our call center managers says it takes longer to get a Chromebook out of the box than it does to set it up — and I believe it.

Our call center reps love having every application right at their fingertips as soon as they sign in to Chrome. We can tell they’re happy because the number of trouble tickets has dropped noticeably, another way we’re saving time on the IT side. When reps can get straight to work without worrying about the technology they’re using, they can spend more time on giving customers great service — so when people call with questions about streaming the new season of “Orange Is the New Black,” we’re ready.



When we launched Chromebox for meetings last year, we wanted to help teams meet face to face, room to room, no matter where they’re sitting. Since then, a variety of companies like Xero and the Climate Corporation have chosen Chromebox for meetings to shrink the distance between remote offices.

Today, we’re expanding to bigger spaces. Chromebox for meetings now supports larger meeting rooms, so groups of up to twenty can seamlessly sync with colleagues around the world and still feel like they’re in the same place. Companies of all sizes, including Whirlpool Corporation, Netflix and Foursquare have tested Chromebox for meetings for the large room and said their users have enjoyed the video quality of the HD meetings.

“Expanding Chromebox for meetings to larger rooms continues to improve Whirlpool Corporation's face-to-face collaboration across our global meeting rooms, and with the price point and simple installation, we're able to bring room-to-room video conferencing to many more people,” says Troy McKim, Sr. Manager, Collaboration at Whirlpool Corporation. “In addition, Google's continuous enhancements to Chrome device management makes it easy for my team to remotely monitor the status of our global Chromebox for meetings units.”

New hardware to support larger rooms. The new Chromebox for meetings bundle equips rooms with the same instant face-to-face meeting functionalities as the original bundle, but with additional hardware to support larger rooms. New hardware includes:

  • Pan-tilt-zoom camera: USB-enabled 1080 HD PTZ delivers professional video quality for larger conference spaces.
  • 2x microphone and speaker: Capture conversations in longer rooms with an additional mic and speaker.
  • Enhanced dual screen support: Now you can connect two monitors to the PTZ camera and dual microphone and speakers, so your participants can get the richest video conferencing experience.

Better screenshare experience. Full-screen mode in Chromebox for meetings allows for better presentations. This is now available with any sized meeting room powered by Chrome.

More management controls. We’re adding more Chrome management controls to the admin panel. Admins can remotely monitor the health of their Chrome devices in one simple view to see which devices are online or offline. Chrome management also lets admins delegate administration of devices to other users besides the super admin.

Managing and deploying Chromebox for meetings for the large room is still just as simple. Chromebox for meetings runs on Chrome OS, which means it’s fast, secure and easy to manage. And setup and deployment for larger rooms is still just as easy — with Chrome management, admins can deploy devices in minutes and remotely manage tens of thousands of devices.

Chromebox for meetings for the large room is available in the US at $1999, which includes the first year’s management and support fee, with everything you need to get your bigger spaces going — just bring your own display(s). That means that you can get HD video meetings in many more meeting rooms at one-tenth the cost of legacy video conferencing solutions. And later this year, we’ll be expanding availability to different regions.

You can learn more about Chromebox for meetings on our website.



Today at Chrome Live, we showed how Chrome continues to make the way we work faster, simpler and more secure, while businesses like Netflix, Pinterest and Chico’s shared how Chrome for Work is bringing innovation to their workplaces.


We also announced new Chrome products and features that make it simpler to bring Chrome to work, including:

  • Chromebook integration with Box for more ways to bring your files to the cloud: Now, you can seamlessly access your Box documents from a Chromebook, just as you would access your local documents. This means that with your Chromebook, you’ll have access to even more applications, no matter where you are.
  • Bringing face-to-face meetings to larger rooms: Last year, we launched Chromebox for meetings so you can have face-to-face conversations with colleagues in remote offices and still feel like you’re in the same room. Today, we announced a new version of Chromebox for meetings that powers meeting rooms fitting up to twenty people. The hardware in the bundle includes a Chromebox powered by Dell, Asus, and HP, a pan tilt zoom camera, and more; just bring your own display. From huddle rooms to large conference rooms, you can now affordably bring video meetings to more office spaces.
  • Improvements to Chrome management for Chrome-dedicated devices: A few weeks ago, we announced over a dozen Chrome partners in the digital signage space. We’ve also improved ongoing reporting to monitor the health of your kiosks and signage at all times. You’ll get alerts from Chrome management if a screen goes down and can remotely reboot the device to get it back online without dispatching a technician. You can also get live updates about system usage and capture screen grabs to see exactly what viewers see.
  • Bringing Chrome management pricing flexibility to more places: We’re adding pricing flexibility to Chromebook management at a subscription fee of $50/year and announcing availability in seven new countries: Japan, Australia, New Zealand, Thailand, India, UK and France.

If you weren’t able to attend the live session, you can still watch the event on demand. Feel free to share your thoughts, impressions and questions using #chromelive15 on social media.



Editor's note: It’s been just over a year since we launched Chromebox for meetings, and to celebrate the milestone we’re sharing stories about our customers and their approaches to business, culture and productivity that are bringing them success. In today’s post, online accounting software provider Xero tells how it manages to keep its startup-like efficiency, innovation and feel while expanding globally. To learn more about Chromebox for meetings, join us online at Chrome Live on April 22 and see how companies scale face-to-face meetings across the globe.


Xero was started by several developers nine years ago in an apartment above a coffee shop in Wellington, New Zealand. Today, we have more than 1,000 employees in 15 cities across the U.S., U.K., Australia and New Zealand and provide online accounting software to more than 400,000 global customers. With more than 200 percent five-year average sales growth as of June 2014, our biggest challenge now is managing the fast-paced growth while maintaining our nimble, tech-forward startup culture.

We like to keep work in small groups and move quickly. Our teams work closely on projects even when they’re located in different offices around the world. And since we like to stay on the cutting edge of technology, we’re using Google Apps, which allows us to stay coordinated and productive.

Our pain point in IT was finding a way for teams in different cities and offices to meet and collaborate at the same time. We used a variety of video conferencing technologies, including PCs, HDMI/VGA and projectors. They were difficult to set up, meetings were delayed and productivity suffered. As we continued to grow, this struggle intensified, and we realized that we needed to find a solution fast. We needed to streamline our meeting room setups and get the most out of Hangouts. When we heard about Chromebox for meetings, we jumped at the chance to try it out.

We started with six Chromebox for meetings units. Today, we have nearly a hundred. They’re in every meeting room. We use them for room-to-room conferencing and all hands meetings. The global team uses them to connect every two weeks and the CEO addresses the entire company via Hangout on Air.

Chromebox for meetings allow us to keep things simple. There’s very little infrastructure or wireless connections needed on our side, so no cables necessary. Setup is fast and the integration with Gmail makes joining Hangouts as easy as clicking a button. It’s easy to share documents and work on them together. Then there’s the cost savings. Instead of spending between $40,000 and $60,000 on a video conferencing system, we spent one-tenth of that on a Chromebox and a display.

We may be a larger company now, but we still want to move and act quickly. No matter how large we become, our values align with those of fresh innovative companies that respond rapidly to market demand, customer needs and competition. Thanks to Chromebox for meetings, we can keep the startup feel and agility while growing at breakneck speed.


Editor's note: We sat down with Anthony Casalena, Founder and CEO of Squarespace, to talk about how they get work done with the help of simple and modern tools, including Google Apps for Work and Chromebox for meetings.

In 2003, Anthony Casalena had the idea to simplify the process of creating a website and started building Squarespace out of his dorm room at the University of Maryland. Today, millions of people use Squarespace to share their stories online. Here, Anthony shares how the company creates simple, powerful products and continues to grow their global team with the help of Google Apps and Chromebox for meetings.
How does Squarespace work and create?
As a company, we’re committed to respecting the intricacies of the creative process at work. It means waiting to release software until we’re happy with it, having respect for delicate ideas before they reach maturity, and tightly integrating small, multi-disciplinary teams on projects from the outset. As a company that believes in the benefits that technology can bring, we’re also highly reliant on modern tools and development processes. We integrated Google Apps with Squarespace 7, as we already use it to run so much of our own company.

When did you start using Apps at Squarespace? Why?
We started using Apps seven years ago, when the company was around four people. Before that, we used a mix of things I set up myself – such as a tiny mail server run off a box in our office and very basic shared file storage. We were overwhelmed with spam, concerned about security, and constantly had to upgrade our software. I used Gmail for my personal mail and knew it was fast and had great spam filtering. When Google Apps became available, it was a very natural move for us.

How do you continue to share information as the company scales?
Information sharing at scale is something we’re constantly iterating on as an organization. By integrating lightweight solutions such as Google Docs and Sheets for many processes, we’re able to seamlessly share information throughout the org without worrying about something getting out of date. Everyone can see live updates. If someone goes on vacation or transitions to a different role, it’s easy to transfer information and pick up loose ends.

Open communication seems really important to your culture. How do you maintain it?
Right now, we have more than 450 employees spread out across three offices. To keep connected to our remote offices, we use Hangouts. After being frustrated by endless IT issues and wait times when setting up basic conferencing across our offices, we started using Chromebox for meetings a few months ago. Now I can walk into a room, press a button and have a meeting right away. This works for us because we’re minimalists when it comes to the tools we want in our ecosystem. We want to use tools that are modern and simple — and we want to use as few of them as possible.



Editor's note: Today’s post comes from Lafeea Watson at Krispy Kreme, a global retailer of sweet treats with over 875 shops in more than 20 countries around the world. This holiday season, Krispy Kreme has chosen Chromebooks to power an in-store holiday campaign, connecting customers around the world to toast to the holidays with their coffee and doughnut, face to face. Learn more about how you can use built-in Google Apps with Chromebooks.

When Vernon Rudolph opened Krispy Kreme back in 1937 in Winston-Salem, North Carolina, it was a wholesale bakery that sold doughnuts to local grocery stores. The scent of its fresh-baked doughnuts, however, was too good for passers-by to ignore, and Rudolph was faced with request after request to let people buy them on the spot. He cut a hole in the wall, allowing him to serve eager his fans directly on the sidewalk, and Krispy Kreme as we know it was born.

We’re just as dedicated to delighting our customers and giving them even more reasons to come by beyond our tasty treats today. This year, working with our creative partners at VML, we created a “Joy Goes Around Holiday Hangout” interactive experience so customers can have conversations with people in 16 countries through Hangouts and Chromebooks in 17 of our retail stores.

The Joy Goes Around Holiday campaign is an interactive in-shop experience that allows our guests at participating locations around the world to toast to the holidays through customized Krispy Kreme Hangouts. We are also creating video of customers getting into the holiday spirit that they can then share with others over social media channels.
We decided to use Chromebooks, because they are easy to set up, secure and scalable. They offer remote management via the Chrome management console, which means an IT admin in one office can set them all up regardless of where they were located. That leaves staff in the stores free to focus on serving customers food and beverages instead of doing IT support. We also wanted to make sure the Chromebooks were used just for these Hangouts, and not visiting websites that could be malicious. Chromebooks allows us to control and limit their use. The combination is highly scalable; it can be used in any number of locations to build a collective brand experience. It’s fun to have a face-to-face conversation with someone on the other side of the world with just a few clicks.

We’re thrilled that we’re helping people share a cup of coffee and an Original Glazed doughnut as if they were sitting across the table from each other. With Chromebooks and Google Hangouts, we’re bringing our global community closer together. We’re celebrating the things we have in common and the experiences that bring us joy.



Editor's note: Today’s post comes from Matt Thorne, Head of IT at Pinterest, the discovery and inspiration tool that has attracted 70 million users worldwide. To learn more about this story live, join Thorne in an upcoming Hangout on Air to talk about infusing startup innovation into any culture by reimagining the way we meet.

As we approach our fifth year, we continue to embrace our startup culture — the fast-paced, dynamic work environment that keeps us innovating. Staying agile means prioritizing face-to-face collaboration between our employees, which was easy when we first launched and worked from a single building. As our workforce has grown to 400+ employees, we’ve spread beyond our headquarters in San Francisco and opened offices worldwide. We had been using a mix of conference bridges and mobile phones for meetings but needed a better way for people to connect with one another.

We’re always using technology to work more creatively, so when I was invited to take part in a beta test for Chromebox for meetings, I jumped on it. The price was right, which is important for a young company. While legacy video conferencing systems can cost millions, we’ve spent a small fraction of that with Chromeboxes. Setting up our 60 devices was easy and people can use them without constant IT hand-holding. They’re now in nearly all of our San Francisco conference rooms, as well as smaller all-hands spaces and in every remote office that has a conference room.

One of our core company values is “knitting,” which translates to working across disciplines for the best possible outcome. Chromebox for meetings has enabled us to knit and maintain important parts of our company culture by helping people in remote offices feel connected to us in San Francisco. We erase the distance between offices (and desks) and empower people to make an impact when they come to meetings.

Our employees have found ways to use Chromebox for meetings beyond our internal meetings, including interviewing job candidates with Hangouts and conducting new-hire orientations via video calls. It’s an easier way for everyone – even remote employees or those in another building – to get the training they need.

At Pinterest, we’ve come so far so fast because we help people save and discover their favorite things online. To keep our users engaged, we also need to keep that spark of creativity alive in our employees. Chromebox for meetings helps us engage with our colleagues near and far, so the marathon runner pinning tips to train for the big race or the DIYer remodeling his bathroom — and everyone who loves to discover new ideas — continue to get inspired every day.



Editor's note: Today’s guest blogger is Anthony Osborne, Vice President of Marketing for The Climate Corporation, which brings the power of data and technology to the agriculture industry with the ultimate mission of combating climate change. The Climate Corporation is one of many companies outfitting conference rooms with Chromebox for meetings. To learn more, join us for a live Hangout on Air to see how companies can modernize the meeting room and reimagine collaboration.
You might not associate farmers with technology from the Bay Area, but at The Climate Corporation, we’re dedicated to providing tools for farmers that help maximize their crop yields and use natural resources efficiently. We believe that innovation plays a vital role in their mission; we also apply this belief to improve the way our employees work.

Oftentimes, a culture of perpetual innovation means our days are filled back to back with meetings. With offices in San Francisco, Seattle, St. Louis, and Kansas City, coordinating meetings and catch-ups across time zones can pose a number of challenges. The San Francisco team typically gets to work at 9am but stays late; in St. Louis, we’re at work by 7am and out by 6pm. Until recently, most people worked late at the office and often missed out on quality time at home. We flew between our offices for meetings, which cost time and money. And when we weren’t traveling, we held meetings over the phone, which were typically less engaging and productive. We considered high-end video conferencing solutions, but the cost (over $70,000) limited how many conference rooms we could equip.

Then we discovered Chromebox for meetings. At a $999 starting price, we can afford to place Chromeboxes in conference rooms across all of our offices and bring our spread-out teams together throughout the day without the travel costs or conference call grievances. Now, it’s almost like our colleagues in San Francisco are in the same room with us in St. Louis. Our IT team loved the easy setup – all they had to do was plug in the display and complete the setup wizard. And our employees love the speed and simplicity of meetings.

Not only are Chromeboxes in our conference rooms, but some of us have them at home, too. In my case, I can spend some time with my kids, then jump onto a face-to-face meeting for a half-hour if I need to, all without being forced to stay in the office.

Today, 80% of our meetings are now held on Hangouts using Chromebox for meetings. Coupling our new way of collaboration with Google Apps—which we’ve already been using for work, in and out of the office—I’m amazed at how technology transforms our work day. Now that we’re collaborating more efficiently, we can do a much better job of creating products that help our customers monitor the impact of climate on their businesses.



No matter how things change, a face-to-face conversation is still the fastest and simplest way to communicate. Using Hangouts lets teams collaborate over video meetings across smartphones, tablets and computers. And dedicated Chromebox for meetings devices extend these video meetings to any room. Today, we’re announcing the latest features, updates and partnerships that make video meetings even easier and better for Google Apps for Business customers.

Enhanced reliability and support for Hangouts
Hangouts is now covered under the same Terms of Service that support our other Google Apps for Business products, like Gmail and Drive. That means we’ve got your back with 24x7 phone support and a 99.9% guaranteed uptime, as well as ISO27001 and SOC 2 certification. Additional enterprise integration with Google Apps Vault is coming by the end of the year.

Simpler to get everyone on video meetings
Starting today, Hangouts video meetings support any Google Apps customer account, including those without a Google+ profile. Any Google Apps customer can start or join a high-definition video meeting that connects 15 participants—from a computer or Chromebox for meetings device and coming soon to mobile phone and tablet.

And to make video meetings with Hangouts and Chromebox for meetings even more accessible, we’re partnering with additional providers to let you meet with teams using other systems. Blue Jeans will allow people on traditional H.323 or SIP-based videoconferencing systems to join video meetings. InterCall will let people join video meetings on their phones through an InterCall audio-conference bridge. And with new phone dialing support, you’ll be able to dial out from your Chromebox for meetings device to telephones.

Bringing Chromebox for meetings to more places
In the coming months, we’ll be making Chromebox for meetings work better in rooms of all shapes and sizes. In larger conference rooms, you can connect two displays to one Chromebox for meetings device to see your audience and project a presentation at the same time. And if you’ve ever wanted a dedicated setup for video meetings for your home, new personal calendar integration means you will be able to easily set up Chromebox for meetings outside the office.

Lastly, IT administrators can better manage meetings right from the Google Apps Admin Console with options like remotely starting, muting and ending a meeting.


Spontaneous one-on-one brainstorms, monthly company-wide meetings, or connecting two offices via a continuous video stream are just some ways customers like Canadian Broadcasting Corporation, Kaplan and Eventbrite have used Hangouts and Chromebox for meetings. And soon, even more teams across the world will be able to get simple and affordable video meetings. In the coming weeks, we’ll be expanding Chromebox for meetings to the UK and Japan in addition to the US, Canada, Australia and New Zealand. And in September, you’ll be able to purchase Chromebox for meetings made by Dell.

To learn more about these updates, join our product team for a live Hangout on Air on August 19. And to help your team see eye-to-eye, check out how you can get Hangouts and purchase Chromebox for meetings devices.