Posted by Brett McCully, Google Cloud Platform Team

Support is as important as product features when choosing a platform for your applications. And let’s face it, sometimes we all need a bit of help. No matter which Google Cloud Platform services you are using—App Engine, Compute Engine, Cloud Storage, Cloud SQL, BigQuery, etc.—or what time of day, you should be able to get the answers you need. While you can go to Stack Overflow or Google Groups, we realize some of you may need 24x7 coverage, phone support or direct access to a Technical Account Manager team.

To meet your support requirements, we’re introducing a comprehensive collection of support packages for services on Google Cloud Platform, so you can decide what level best fits your needs:

• Bronze: All customers get access to online documentation, community forums, and billing support. (Free) 
• Silver: In addition to Bronze, you can email our support team for questions related to product functionality, best practices, and service errors. ($150/month) 
• Gold: In addition to Silver, you'll receive 24x7 phone support and consultation on application development, best practices or architecture for your specific use case. (Starts at $400/month) 
• Platinum: The most comprehensive and personalized support. In addition to Gold, you’ll get direct access to a Technical Account Manager team. (Contact Sales for more information)

Sign up or click here to find out more information about the new Google Cloud Platform support options.

Posted by Joe Faith, Product Manager

(Cross-posted on Google Developers Blog)

You want your applications to be fast, even with millions of users. Anytime your user tries to retrieve information from the app or update settings, it should happen instantly. For the best performance, you need faster, larger databases - especially if you have a growing user base to serve.

Google App Engine is designed to scale. And now Google Cloud SQL—a MySQL database that lives in Google’s cloud—has new features to meet the demand for faster access to more data. With today’s updates, you can now work with bigger, faster MySQL databases in the cloud:

• More Storage: We’re increasing the available storage on Cloud SQL to 100GB – ten times more than what used to be available.
• Faster Reads: We’re increasing the maximum size of instances to 16GB RAM, a 4 times increase in the amount of data you can cache.
• Faster Writes: We’re adding functionality for optional asynchronous replication, which gives the write performance of a non-replicated database, but the availability of a replicated one.
• EU datacenter availability: Now you can choose to store your data and run your Cloud SQL database instance in either our US or EU data centers.
• Integration with Google Apps Script: We’re making it quick and easy for businesses using Google Apps to use Cloud SQL. Publish and share data with Google Sheets, add data to Google Sites pages or create simple Google Forms without worrying about hosting or configuring servers. 

Introducing a new trial offer 
Many of you have requested a trial offer to test out Cloud SQL. Today, we’re introducing a 6- month trial offer at no charge, effective until June 1, 2013. This will include one Cloud SQL instance with 0.5 GB of storage. Sign up now and get started on Cloud SQL at no cost.