Posted by Leon Paternoster, Deputy Head of IT, Suffolk Libraries

Editor's note: Today we hear from Leon Paternoster, Deputy Head of IT at Suffolk Libraries in Ipswich, UK. Suffolk Libraries serves the UK county’s population of over 700,000. Learn how Suffolk Libraries uses mobile technology to keep its members engaged and interested in visiting their local branch.


As a modern library network, we’re more than a place to read — we connect our members to the world around them. That connection could be a book, a newspaper or access to the internet. My job as deputy head of IT involves supporting and growing our libraries’ web services. Making access to information fast and easy across any and every library-owned device is a main focus for my team.

We know our members love browsing the web when they visit the library, so we wanted to make getting online as seamless as opening a book. In 2014, we worked with our partner Ancoris to replace many of our outdated Windows PCs with Google Chromebooks. We also purchased a number of touchscreen Google Chromebases, which allow children to interact with websites without using a keyboard or mouse. Ancoris developed a Chromebook Access Management System (CAMS) that integrates the Chromebooks with our existing library management system. This controls who can log on and how long they can stay online. Today we have more than 200 Chrome devices available for visitors to check out across our 44 branches. Now visitors are able to go online anywhere in the library. From young children playing literacy games to students diving into heavy research, customers of all ages can engage with material — whether at a shared table or in a quiet nook — on their Chromebook until the device is due back.

Chromebooks and Chromebases have been so cost-effective — both initially and once deployed — that we’ve been able to increase the number of computers available to library users while upgrading our technology overall.

Now that we have fast and simple ways for our visitors to get online, our branches are hosting new programs that people love. For instance, some branches have introduced “Code Clubs,” weekly meetings for younger visitors to play games and explore coding languages like Python and Scratch. We also provide a free family history service that helps members research their family trees online.

From an IT perspective, Chrome devices are ideal. They’re secure, easy to use and require very little of our team’s time to manage. With Chrome Device Management, we don’t have to worry about data on lost or stolen devices because we’re able to centrally shut down devices that we’ve identified as lost or stolen. Despite staff concerns about theft, we haven’t had a single Chromebook stolen. And with automatic system updates, the Chromebooks stay fast, up-to-date and ready to use at a moment’s notice.

Our technology is a huge draw for library members. They look to us as a portal for information as well as a resource for pursuing their interests and professional goals. Chrome devices are the perfect library companion for our visitors and a simple solution for our IT team.

Posted by French Williams, IT Director, Royal Technologies


Editor's note: Today we hear from French Williams, IT director of the Michigan-based Royal Technologies, a 25-year-old engineering and manufacturing company specializing in plastic solutions for the automotive, furniture and consumer product industries. Read how Royal Technologies replaced its digital signage system with an affordable, easy-to-manage Chrome for Work solution with help from their partner Promevo, a premier Google Apps and Chromebook reseller.


When you think of advanced engineering and manufacturing, you probably don’t think of signage. But at Royal Technologies, digital signs powered by Chrome allowed us to communicate with our team of 1,200 employees in new ways, improved uptime by five to 10 percent on our factory floors and saved us $20,000 in the first year alone.

The digital sign in the photograph runs on Chromebit and displays a 1080p video about the different products Royal Technologies makes.

Our partner Promevo recommended the affordable Chromebit signage solution that’s working so well for us today. It’s a small ChromeOS computing stick you can plug into any screen with a HDMI port. We were already using 142 Chromebooks, Chromebox desktops and Chromebox for meetings for everything from IT computing to giving shop-floor operators access to manufacturing job paperwork, documenting work orders for our maintenance department, company meetings and performing transactions in our material requirements planning system. Some employees have even started using Chromebooks as their primary work computers. So we didn’t hesitate to give Chromebit a try.

Since we were already using Chrome, we were able to quickly and easily deploy each Chromebit for digital signage in just 15 minutes. Promevo’s customer support also showed us how to use the Google Admin Console to manage our digital signage. We learned that we could manage our signage and our Chromebooks from the same interface.

In just a few weeks, we updated a variety of digital signs across the company using Chromebits.
Digital signs on the factory floor in five of our six locations now display the latest production data. This data automatically updates every 15 seconds and shows our employees weekly goals for machine uptime. Displaying this goal-driven information has improved uptime from five to 10 percent on our factory floors.

With the $20,000 we saved in one year by switching all the old signage solutions to Chrome, we’re now in a position to expand our use of digital signage throughout the company. We’re now using 11 Chromebits and counting — we bought ten more to use across our locations very soon after trying out the first one. We’re also planning to add Chromebits to the reception areas of our facilities, too.

Chrome device management helps us manage all of our devices more easily, and streamlines software and OS updates. The Chromebit was a better hardware solution for our manufacturing environment because its lack of moving components makes it less susceptible to problems caused by heat and dust on the shop floor.

The combination of Chrome Digital Signage and Promevo's expert guidance and support helps us deliver plastic solutions efficiently without straining our resources.

Posted by Jude Flannery, Engineering Director

Fall brings a new sense of energy and excitement as teammates get back to work after soaking up the summer sun and the kids return to school. To help you be more productive than ever this season, Google Docs is getting a whole new set of tools.

For 9 years our core focus has been on making collaboration as simple as possible, even if your team is spread out all over the world. So far this year, we’ve made more than 100 different improvements to the Google Docs, Sheets, Slides and Forms apps that help ease the content creation process. Now we’re taking the first steps to incorporate the power and intelligence of Google into Docs. We hope to make analyzing your data more intuitive, editing more accessible and document styling more dynamic – now your documents can be as beautiful as your ideas are bold.

Bringing the power of Google to your Docs
Whether you’re an agency researching creative ideas for a client pitch or a bakery brainstorming names for your newest dessert, pulling the wealth of information from Google search into your docs can transform them from interesting to inspiring. With the new Research feature in the Docs Android app, you’ll notice there’s less than half the steps previously needed to pull quotes, facts and images from Google search into your – in fact you’ll never even have to leave the app.



Voice typing has helped change the way we work on the go (when it’s easier to talk than type). We’re now bringing that innovation to the web, where improvements to voice transcription make even long-form dictation, like sharing your brainstorming ideas with teammates around the world, a breeze. In fact, it even supports more than 40 different languages, so it’s also handy for practicing your language skills. To start, just turn on voice typing from the tools menu in Google Chrome.

Whether it’s the data from your newly created Forms (more on that later) or one of your existing documents, the new Explore feature in Google Sheets will help you make sense of it all. It’s a tool designed to help you visualize, summarize and interpret your data – no more stressing or wasting countless hours stewing over endless rows of data. Simply select some data, open the Explore panel (available on the web and Android) and you’ll instantly see a selection of charts and text-based insights that help bring meaning to your numbers.



Documents that work for you

Google Forms makes it easy to quickly get information from teammates, customers and partners. And it’s getting a refresh, with new themes and the option to add your own photo or logo. You can choose from a wide selection of question types and even add images and gifs to your forms.

It can sometimes be a little overwhelming trying to make your docs look great. You’ll now notice a new arsenal of templates in the Docs, Sheets and Slides homescreens to make your work really stand out. Whether you’re creating a project plan for the team’s next big product launch or a simple budget spreadsheet to manage office finances for the next quarter, you’ll find a template for every scenario.

Finally, to make it easier to keep up with the latest updates when collaborating on a Doc with your team, there’s a “see new changes” option. It’ll show you all the changes made by your team, so you can check out what the Tokyo office was up to while you were sleeping. 

Want to learn more about each of these new features that are rolling out this season? Keep tabs on our Google+ and Twitter channels to see more tips, tricks and features.