Natasha Wyatt, Google Earth and Maps Enterprise Team

Today we announced changes to the data that powers Google Maps API Premier in France, Monaco and Luxembourg. We’ve already started using data from a variety of authoritative sources in the United States, Canada, and in Europe, Africa and the Pacific.

The new base maps will have greater features such as expanded geocoding coverage, more detailed bodies of water, university campuses and postal code coverage – all leading to better, more accurate maps for your employees and customers. As Google Enterprise customers, you can also now share direct feedback about our maps in these areas by using the "Report a Problem" tool in the lower right corner of the map – leading to quicker updates overall. We highly recommended that you re-geocode all of your data to take advantage of the new updated data.

Learn more about the Google Maps API Premier at google.com/enterprise/maps.

Posted by Zohair Hyder, Software Engineer

(Cross-posted on the Official Gmail Blog)

Email is just as much about the people you communicate with as it is what you communicate about. We think it can be helpful to view relevant information in context, which is why over the next two weeks we’re rolling out a new people widget located on the right hand side of your messages. The people widget surfaces content from colleagues and friends that is already available to you but may be hard to find and makes it easier to connect with them.




Next to every email message you can now see contextual information about the people in that conversation including recent emails you received from them, shared documents and calendar events. You also have quick access to a variety of ways to communicate with individuals, start a group chat or schedule a meeting with groups of people.


We hope the people widget will improve your Gmail experience and we’re eager for you to try it out.

Natasha Wyatt, Product Marketing Manager, Google Earth and Maps Enterprise

Join the Google Earth and Maps Enterprise team on Thursday, May 26th at 9:00AM PST for an introduction to Google Earth Builder. Launched last month, Google Earth Builder is Google’s cloud-based mapping platform. It is designed for organizations that own, license or manage large amounts of geospatial data. The product is particularly well-suited for those needing to get data out of the GIS department and into the hands of employees, constituents and the public at large.

During the webinar, we will review the workflow and intuitive user interface of Google Earth Builder. We'll show you how easy it is to store and manage your geospatial data, including publishing it to the end users.

What: Introduction to Google Earth Builder Webinar
When: Thursday, May 26th, 2011 9:00AM PST

Click here to register. We hope to see you there.

Posted by Rajen Sheth, Group Product Manager, Chrome for Business

Two weeks ago at Google I/O, we unveiled the first Chromebooks, a new kind of computer built and optimized for people who live on the web. Chromebooks are fast, secure and easy to manage. With a monthly subscription that includes a Chromebook, a web-based management console and 24/7 support starting at $28 for businesses and $20 for schools, Chromebooks will delight users, reduce IT complexity and save money.

The best part is: most organizations can use Chromebooks today because they’re already using web-based applications, or they’re using browser-based apps and virtualization technology to remotely access any remaining desktop apps. In fact, a recent survey we commissioned found that two-thirds of companies could switch the majority of their employees to an exclusively browser-based computing environment like Chromebooks by using a combination of web apps and application virtualization.¹ To this end, we’ve worked closely with Citrix to bring application virtualization to Chromebooks.

Today we’re excited that Citrix has announced Citrix Receiver for Chromebooks, based on HTML5 standards - coming soon to the Chrome Web Store. This is great news for businesses and schools that want to take advantage of a modern browser-based operating system while preserving access to their existing desktop applications. At I/O for instance, we demonstrated Citrix Receiver running on Chromebooks and accessing a virtualized version of Adobe® Photoshop® right from the browser.

Now Chromebook users can not only access the huge number of business web apps and browser-based applications behind the firewall, but through Citrix Receiver they can also access an exhaustive set of desktop applications. This means that organizations don’t have to repurchase or rewrite existing applications when moving to Chromebooks, and they can offer Chromebooks to a wider range of users. We’re working to make the browser the platform for business computing, and we’re happy to be collaborating with Citrix on this transformation. Learn more about Chromebooks.

¹Google-commissioned 2011 Hall & Partners online survey of over 400 IT decision makers.

Posted by Marston Alfred, Director of E-commerce, HealthWarehouse

Editors note: HealthWarehouse.com is America’s largest and fastest growing, accredited online pharmacy, which boasts an inventory of over 4,000 unique prescription drugs. The company was recently featured in Consumer Reports as one of the top drugstores in the United States. We’ve invited today’s guest blogger, Marston Alfred, Director of E-commerce at HealthWarehouse.com, to share why HealthWarehouse implemented Google Commerce Search. To read more, download the case study.

HealthWarehouse isn’t your typical pharmacy. Instead of physical stores, we rely on a website where we sell and ship medications to tens of thousands of customers throughout the country. And while an online-only presence allows us to save on typical infrastructure and personnel costs, it also presents some unique challenges.

From the beginning, implementing quality e-commerce search was critical to our business. Medication names are complicated and difficult for pharmacists to spell – let alone the consumer (amlodipine benazepril as an example) – so it’s necessary that we have a search and navigation experience that can interpret customer intent as well as a pharmacist could. But as we quickly found, e-commerce search can be very complicated.

To tackle the search problem we evaluated several third-party e-commerce solutions, but these providers would have required us to manually register thousands of common medication misspellings and synonyms – which wasn’t feasible or scalable, and would have required constant fine-tuning. Providing relevant results for our audience was also an issue. In search, our customers demand the expertise and intuition of a pharmacist, and you can imagine how this would be difficult to provide without reams of historical data related to medicine and our business. Enter Google.

Google Commerce Search utilizes the same underlying spellchecker and thesaurus of Google.com (tried and tested on over one billion queries across every imaginable category each day) to automate the display of results on retail websites. Google Commerce Search uses these signals to provide a search and discovery solution that performs phenomenally out-of-the-box, and only gets better the more people use it.

We implemented Google Commerce Search, and results for complicated prescription names were instantly more accurate, providing a 40% decrease in call-center volume (literally overnight). Clearly, visitors are now finding and discovering products much better on their own. In line with this unexpected drop in customer support calls, actual searches increased 85%, unique visitors and page views doubled, and conversions rose 19%. Search became a much more valuable component of our website.

Switching to Google Commerce Search not only increased our revenues, but also allowed us to focus and scale our core business (which, believe it or not is affordable medication and not IT). More importantly, Google’s search and navigation solution has significantly improved product discovery, putting affordable medication into the hands of more people.

Posted by Ronan Hughes, CTO at Directski.com

Editor's Note: Next up, we’d like to welcome Ronan Hughes, Chief Technical Officer at Directski.com, a web based travel company based in Dublin. Directski.com migrated to Google Apps six months ago with the help of Google Apps Authorized Reseller, Baker Security & Networks. Learn more about other organizations that have gone Google on our community map or test drive life in the cloud with the Go Google Cloud Calculator.

Directski.com have been in business for over ten years, with a mission to make ski holidays more affordable for all. As a 100% web based company, Directski.com doesn’t have glossy brochures, expensive middlemen, high street shops or call centers. We’ve developed a market leading website that has been designed specifically for the sale of ski holidays. We have 30 full time employees and large numbers of seasonal staff that provide ski packages to over 200 European ski destinations.

Effective use of technology has been a key driver and cornerstone of our success. For example, we have used open source products to provide us with scalable, flexible and secure IT systems that have allowed us to grow rapidly but in a cost effective and pragmatic manner. We are always thinking about how technology can simplify and enhance our business processes so that we continually live up to our mission of helping our customers to “ski for less.”

Recently we examined how cloud computing could help us keep this advantage over our competitors. One product that quickly caught our attention was Google Apps and we implemented it across our organisation. The migration to Google Apps was seamless and our employees love it. It’s a huge improvement on our old system and it simply takes care of itself. Our employees find it very intuitive and the combination of Gmail, video sharing, chat and Google Docs allows for great team collaboration across our 5 offices.

Google Apps has numerous advantages for us; it has helped us control our costs, allowing us to focus on the core IT projects that will will add value for our customers, and, in turn, for our business. It is easy to use and offers cutting-edge functionality. Required training is minimal which is very important to us given the large number of seasonal staff we employ. Being a fast-paced, nimble travel company, accessibility is of paramount importance to our team and Google Apps provides this for us.

We’re so impressed with our migration to Google Apps that we’ve put together a quick video to tell you more! We would recommend Google Apps to any faced paced, innovative company.

Posted by Wendy Wu, Google Enterprise Team

The IT staffs of the Senate of Virginia and Division of Legislative Automated Systems (DLAS) were taxed with the responsibility of maintaining and upgrading servers and desktop clients for a legacy email system, as well as purchasing server and client licenses. As users’ mail databases grew larger, so did the storage space and the amount of data to backup daily. In addition, plans were being established for continuity of operations, which their current email system environment could not easily offer. All these factors led to their migration to Google Apps.

After conducting initial pilot projects using Google Apps, DLAS and the Senate officially migrated to Google Apps in 2009 and 2010, respectively. Last summer, convinced by compelling cost savings and reduced IT administrative work, 11 legislative agencies supported by DLAS made the switch, including the Division of Capitol Police, State Crime Commission, and Joint Commission on Health Care.

The switch to Google Apps has enabled DLAS and the Senate to reduce IT maintenance time and dramatically increase document and email storage space -- all while saving significantly on licensing costs. Best of all, employees are more productive with Google Apps. They enjoy larger email quotas, easier access to their email on the go, and the ability to collaborate on documents in real time via Google Docs.

Join us on Thursday 5/19 at 11:00am PT / 2:00pm ET for a live webcast. Presenters from DLAS and the Senate and Google partners DLT Solutions and MiCore Solutions will discuss the business drivers behind their decision to go Google and how they approached the implementation. You’ll also learn how the various legislative agencies are leveraging and integrating Google Apps into existing business processes.

Click here to register. We hope to see you there!